Reviews for Hertz in Scottsdale
- All reviews 100%
Jul 16 2017
Pros: Rep had a great sense of humor.
Jul 14 2017
Cons: When I got there to pick up the car they didn't have any. Thankfully a guy behind me returned one or I wouldn't of had a car.
Jun 26 2017
Cons: There were several people waiting when I arrived to pick up. There was only one person working, and obviously several reservations at the same time so I took the person awhile to get to folks. The back seat was filthy - covered in hair and dirt. Because there were so many folks and I had a time commitment, I put my bags in the front seat and in the trunk, cleaned some of the hair with duct tape my husband had in our vehicle. They were going to credit me $25 but I have not seen that yet and I turned to vehicle in over a week ago.
May 30 2017
Problem after problem
Pros: The vehicle itself was fine. Worked well for my trip.
Cons: When I arrived I was asked to provide the card I booked with. I've booked dozens of rentals and have never had this happen. They were able to "cancel" my first reservation and started a new one while I was there. This delayed my trip. Not to mention I still haven't received my refund from the original rental. On top of that they were disorganized and didn't mark the fuel down correctly and then charged me. I had to spend almost an hour on the phone with a rep to sort this out as well as try to get my refund from the original rental. It was really a pain and I've never experienced this with any other rental company.