Cons: We had the best experience with our Hertz rental car. I was so sad to turn it in. Customer service was good and Meshlan took excellent care of us.
Cons: Customer service was atrocious - initially did not have any cars and wanted to ultimately charge us more for the car that was available, wanted to charge us to change our drop off location although our original location was closed. Our first car was defective and required an exchange.
Pros: convenience to home
good value
availability of vehicle
Cons: vehicle carpet stains
Somewhat unpleasant dirty smell
slow pickup time
Cons: They called me to inform me that there were no vehicles available
easy pick up n drop.. cars not cleaned
Pros: Flexible Pick up n drop locations
Cons: Cars not clean.. expensive for a weekday rental @ 65 for compact car
Excellent deal, Excellent service!
Pros: My first time renting a car...EVER :) I got there right at noon. The car was ready to go. Costumer service was great- very friendly, and professional. The car was a Nissan Versa- although it's a small car, it was pretty roomy inside. Very clean. I will definitely be renting through Kayak again.
Cons: It's not a big deal, but the car had less then a 1/4 tank of gas. Not sure if that's common. Again, first time renting a car.
Wonderful staff
Pros: Staff was extremely helpful and informative. Got a great car for a great price.
Cons: No shuttle to LGB airport.
Car not available
Cons: Car type I reserved (full siza) was not available.
No car for me.
Pros: Absolutely nothing.
Cons: Booked through KAYAK but informed no cars were available when I went to pick up. Hertz staff was rude, location was hot and dirty. I had to scramble to find a last minute rental. NOT a good experience. Enterprise really took care of me.
Great Rental
Pros: Customer Service Rep, Marss was prompt, friendly and thorough.
Cons: No dislikes.
VERY ACCOMMODATING AND FRIENDLY
Pros: This Hertz location provided me a pleasant experience, despite me having a travel glitch and needing the car an extra day. They were understanding and gave me the promotional rate that last day. The employees seemed like they liked their job and worked great as a team. A++++ service and satisfaction.
Hertz cars do not have that nasty "air freshener"
Pros: for people with sensitive noses or allergies to scents and perfumed-up cars to masks natural scents that would go away naturally.
HERTZ does not do that Kudos excellent