Recent Reviews
- All reviews
- Positive
- Neutral
- Negative
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9.2
Pros: convenience to home good value availability of vehicle
Cons: vehicle carpet stains Somewhat unpleasant dirty smell slow pickup time
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2.0
Cons: They called me to inform me that there were no vehicles available
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7.2
easy pick up n drop.. cars not cleaned
Pros: Flexible Pick up n drop locations
Cons: Cars not clean.. expensive for a weekday rental @ 65 for compact car
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10.0
Excellent deal, Excellent service!
Pros: My first time renting a car...EVER :) I got there right at noon. The car was ready to go. Costumer service was great- very friendly, and professional. The car was a Nissan Versa- although it's a small car, it was pretty roomy inside. Very clean. I will definitely be renting through Kayak again.
Cons: It's not a big deal, but the car had less then a 1/4 tank of gas. Not sure if that's common. Again, first time renting a car.
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10.0
Wonderful staff
Pros: Staff was extremely helpful and informative. Got a great car for a great price.
Cons: No shuttle to LGB airport.
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4.8
Car not available
Cons: Car type I reserved (full siza) was not available.
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2.0
No car for me.
Pros: Absolutely nothing.
Cons: Booked through KAYAK but informed no cars were available when I went to pick up. Hertz staff was rude, location was hot and dirty. I had to scramble to find a last minute rental. NOT a good experience. Enterprise really took care of me.
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8.0
Great Rental
Pros: Customer Service Rep, Marss was prompt, friendly and thorough.
Cons: No dislikes.
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10.0
VERY ACCOMMODATING AND FRIENDLY
Pros: This Hertz location provided me a pleasant experience, despite me having a travel glitch and needing the car an extra day. They were understanding and gave me the promotional rate that last day. The employees seemed like they liked their job and worked great as a team. A++++ service and satisfaction.
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10.0
Hertz cars do not have that nasty "air freshener"
Pros: for people with sensitive noses or allergies to scents and perfumed-up cars to masks natural scents that would go away naturally. HERTZ does not do that Kudos excellent
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10.0
Pros: Always Great Customer service
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6.4
Cons: The car was not available when we arrived and had to wait an hour before we got the car. Other than that, it was fine except the car's cell phone charger did not work which put us in a bind not able to connect.
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9.2
Pros: convenience to home good value availability of vehicle
Cons: vehicle carpet stains Somewhat unpleasant dirty smell slow pickup time
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10.0
Excellent deal, Excellent service!
Pros: My first time renting a car...EVER :) I got there right at noon. The car was ready to go. Costumer service was great- very friendly, and professional. The car was a Nissan Versa- although it's a small car, it was pretty roomy inside. Very clean. I will definitely be renting through Kayak again.
Cons: It's not a big deal, but the car had less then a 1/4 tank of gas. Not sure if that's common. Again, first time renting a car.
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10.0
Wonderful staff
Pros: Staff was extremely helpful and informative. Got a great car for a great price.
Cons: No shuttle to LGB airport.
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10.0
VERY ACCOMMODATING AND FRIENDLY
Pros: This Hertz location provided me a pleasant experience, despite me having a travel glitch and needing the car an extra day. They were understanding and gave me the promotional rate that last day. The employees seemed like they liked their job and worked great as a team. A++++ service and satisfaction.
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10.0
Hertz cars do not have that nasty "air freshener"
Pros: for people with sensitive noses or allergies to scents and perfumed-up cars to masks natural scents that would go away naturally. HERTZ does not do that Kudos excellent
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10.0
Pros: Always Great Customer service
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2.0
Cons: They called me to inform me that there were no vehicles available
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4.8
Car not available
Cons: Car type I reserved (full siza) was not available.
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2.0
No car for me.
Pros: Absolutely nothing.
Cons: Booked through KAYAK but informed no cars were available when I went to pick up. Hertz staff was rude, location was hot and dirty. I had to scramble to find a last minute rental. NOT a good experience. Enterprise really took care of me.
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6.4
Cons: The car was not available when we arrived and had to wait an hour before we got the car. Other than that, it was fine except the car's cell phone charger did not work which put us in a bind not able to connect.
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