Hello Thrifty Customer Care, I’m writing to dispute several charges on my recent rental (Vehicle: SIRENCOREGXFW1S, Contract 01621/1279470). Total charged: $537.01 for 2 days at $69.99/day + a $30/day upgrade. Based on the receipt, here’s what I’m contesting: Inter-City Fee – $100.00 The car was picked up at IAH (Houston Intercontinental) on 08/28 and returned to HOU (Hobby) on 08/30. This was within the same metro area and was driven only 239 miles. I was not clearly informed that returning to a different Houston airport would trigger a $100 fee, nor was an alternative offered at pickup. Given the short distance, same-city return, and minimal mileage, I’m requesting a full waiver of this fee as a goodwill/clarity issue. Fuel Purchase Option (FPO) – $36.86 The vehicle left at 97% fuel and was returned at 97% fuel. With the tank returned nearly identical and only 239 miles driven, there was no need for a prepaid fuel purchase. If FPO was added, it was not clearly explained that it’s non-refundable when returning at the same level. Please remove/refund this charge. Concession Fee Recovery 11.11% – $33.33 and VLC/CFC/BUS – $22.81 Please provide the exact base amount used to calculate the 11.11% and a written explanation of each surcharge. The tax base of $466.96 also appears inflated relative to the rental/upgrade subtotal and add-ons. I’m requesting a line-by-line tax/surcharge calculation. LDW – $73.98 (2 × $36.99/day) If LDW was required to obtain the quoted rate, please confirm. Otherwise, note that the overall pricing appears to have increased significantly beyond the expected 2-day rental + upgrade. If LDW was not clearly optional or was auto-selected, I request a courtesy adjustment. To be reasonable, the total should reflect: Base + Upgrade (2 days): $199.98 LDW (if retained): $73.98 Removal of Inter-City Fee ($100) and FPO ($36.86) Corrected surcharges/taxes calculated on the proper taxable base . Please review and issue a refund/adjusted invoice, or provide a detailed written breakdown justifying each contested amount. I appreciate your prompt help—I’m happy to discuss by phone as well.
I had reserved a car ahead of time at least 2-3 weeks prior to my trip! And had paid it for it ahead of time. When we got to the Thrifty rental site, we chose to use the kiosk to sign in since the agents were busy with other customers and thought it would save time. When we checked in the kiosk , at the end of submitting all info we were told it could take several minutes to process our information. At that moment an agent was available and said he could help us but we told him that we had put all info in and we were waiting for the machine to process our information. He said there was nothing he could do to help us. We had to wait. Fortunately we had only to wait only 3-5 minutes. Then we were able to go to another agent who made us go through all the information we had provided at the kiosk! Next we went out to the garage to get our car and thought all was good after a frustrating and lengthy experience at the rental counter. As we were driving out with our car at the exit office our car was scanned and we were told IT WAS NOT RENTABLE!!!! The booth agent then took a marker out and starting writing on the window that car was not rentable and had us back up and drive it back to Thrifty pick up. When we returned to Thrifty pick up, we were told we could not park the car in pickup and had to take it back to drop off! We had not even left rental pick up lot! We parked the car in the pick up lot and had to wait as the pick up agent showed other people to their cars. Finally we were given a car and had no issues leaving the airport. That night was not terribly busy but we had to wait at least an 1hr and 15 min. to leave the airport. I have had way better experiences working with other car rental companies in large airports like Houston and never had to go through this. I will not be using Thrifty again because the service was POOR. The car was clean and comfortable though!
Easy pick up and drop off, never received a final receipt though, which was a bummer.
Car insurance at the counter was not what I was expecting
Reserved a Jeep Cherokee type vehicle. 3rd party CarRental.com booked an electric car. I had to pay extra at the counter to get the type of vehicle I reserved. The vehicle I rented has significant wheel noise. No one is ever interested in listening or addressing the detailed issues
It needs to be explained better on which cars need a major credit card and which ones can be rented with a debit card. I reserved a rental for a trip and when I went to pick it up they denied it because all I had was a debit card. So unfortunately I wasn't able to make my trip. I'm very disappointed in the service that I was given
