Reviews for Airport Van in Humble
- All reviews 100%
Apr 29 2016
Pros: They canceled the trip
Cons: They had no cars so they called and canceled the trip the day before I arrived
Apr 29 2016
After 1 hour wait - took Uber to rental facility
Pros: Chardae in the office was great and made things right after many problems. ACE/American Van Rentals is the lowest budget car rental place I have ever used.
Cons: Most expensive rental I have had in Houston, no toll tags on the car so could not use toll lanes, pick up from airport was over 1 hour - and after them telling me it would be 5 minutes 4 different times - I finally took an Uber
Mar 9 2016
Could not find my reservation.
Pros: Called number from Airport (IAH). Did not have my reservation. I said my name and spelled it. Could not find. Told them I had an SUV reserved, they said "that is strange because we only rent Vans". Hmmmm maybe not the agency KAYAK should use in Houston, TX unless specifically requesting a van. I went to Budget and they took care of me.
Cons: C above.
Jan 30 2016
Number doesn't work! Never picked me up
Cons: I arrived at IAH, called the phone number 3 times the line kept going out. So I had to go rent from another company. highly disappointing.