Jackson Hotels

There was nothing good about this place. My husband and I try to find affordable options as we road trip, which we do often. This was without a doubt the most disgusting hotel I have ever been in. There was nothing good about it. The best part was when we left.

The stink is unbearable. I had a headache within 20min of arriving and it never went away because it was so stinky. There were hair balls on the blankets and the blankets were terribly sticky. The carpeting was sticky everywhere. The walls were dirty. When my alarm went off at 6am I jumped out of bed and we were out of there by 6:15. I'm not a morning person at all, so this speaks to how bad it was. We drove for about 20min to a rest stop and slept for another two hours in our car. We didn't dare use the towels and we most certainly didn't bring our suitcases in for fear of bed bugs (for the record there were no bed bugs so I guess that's something positive). And checking in was also a nightmare. The man at the front desk was friendly but couldn't type in our reservation correctly and it took about 15min to check us in and we already had a reservation. I can't imagine what would have happened if we hadn't payed yet (we would have left, that's what). Then we got over to our room and the key reader didn't work so we had to go back and stand in line again to get another one. Just don't stay here.

Room was clean and the mattress was comfortable. Chairs provided by the hotel were not good. I don't expect first class in an inexpensive hotel, but it would be nice if the desk chair was comfortable and the other chair seat wasn't dirty and stained with who knows what. It was okay for my male friend and me, but my wife would never stay at Old Hickory Inn. I give it two stars. Fine if you are on a tight limited budget.

The light cover in the bathroom was so old and filthy that light could barely get through it. The toilet made a loud screeching sound which went on for about a minute after flushing.Otherwise, the bathroom was clean.

The staff was very friendly and helpful. The location was convenient by the highway.

This property was falsely advertised as a 3 star hotel. It was worn out and dirty (dust behind furniture) and expensive for the quality of the property. It should have been rated as a 2 star property.

location

Hotel changed my room reservation to a room with an awful foldout bed, lacking sheets. Trash and dead cockroaches on the hallway carpets and stairwells. Desk clerk not on duty when I arrived, waited10 minutes, then learned my reservation (paid in advance) was not being honored. Entire first floor apparently booked by travelers with dogs and pets. Didn't stay for "breakfast" after seeing the dark, tiny room with a few bagels. This place is a dump, not at all like La Quintas at airports.

Location

Pool was filthy! Our secondary locks were broke, and outside security door lock is broke so anyone can enter. Ive stayed at better places for half the price! Would not go here again. Pictures look great online, but a big let down when you arrive.

The staff was very helpful and friendly. The facility is well maintained. The room fit our needs perfectly. We did not have to beg for towels. The pool area was well kept.

carpet was dirty everywhere

Cookies

Room smelled bad, air conditioner didn't work properly, bathroom floor was dirty, shower curtain smelled bad.

Reasonable cost

We were on the fifth floor and the vent in the ceiling near the door led to the roof. Much dust and lint was visible. We were concerned about breathing while were in the room. The air conditioner was very noisy and the iron would not stay warm enough to use. It also leaked water on my skirt and I was unableto wear it .

Absolutely nothing.

The staff was rude and very unprofessional. As soon as,I walked in I realized that the hotel had a foul odor. The furniture was dingy. The towels had stains on them. However,the biggest issue was the manager's (Christopher)attitude. I checked in the hotel with no problem. Then,I left to visit with my family. Once,I returned back to the hotel my keys no longer worked,so I went to the front desk to get new ones. It was then I met the manager from hell. He told me he had deactivated my keys because I owe him money for my stay. I expressed to him that I had already paid hotel club.com I even showed him my confirmation email,and he stated that meant nothing to him. So,I got on the phone with hotel club.com and they called the hotel and fixed the situation. And he still had the worst attitude as if it was my fault he hadn't received payment from hotel club.com. So,I say all that to say if you have any minor complications with your reservation please don't expect any sympathy or professionalism from this staff. Worst hotel stay ever. Nasty hotel and awful staff is a terrible combination.

Clean,good location. Superb mattress

Wifi is awful. Heater was very noisy.

Our stay was great! Taylor at the front desk was the shining star.

All the staff were friendly and helpful. It was very clean.

Clean. Nice location

Late check-In

Room was clean'. Staff friendly and helpful.

Was very difficult to control the temperature in the room.either very cold and slow to warm up.

Very comfortable beds nicely decorated rooms newly updated. Very friendly staff, clean, good breakfast.

They say every room is a suite. But seem to be same size as a normal room. Just with a couch. This is the nicest hotel at this I-40 exit that's why the premium price. Think next time I will go one exit farther east for a better value.

Availability to the interstate and dining.

Outdated. Musty odor in the room.

The room was a little damp, but not to the point where it was uncomfortable.

Friendly staff and comfortable cozy room slept so good

No

Near my final destination.

Lobby was filled with tobacco smoke. No one was in attendance at the front desk. No one answered with continued calling out 'Hello?' Got an email that I had booked a room in Spain for the same night: Trip to San Javier, Murcia Aug 4 – 5 Ho

location

The toilet had urine all over it. The sink was dirty. The furniture felt greasy. The room was not clean.

The shower had a visible mold problem. The paint in the bathroom was melting off the wall from having previously painted over the existing mold. Also, the outdoor pool was not clean and the beds were very small. This was a dangerous place to stay and made my wife extremely uncomfortable, we left at 4 am.

Quiet place close to a shopping center and an interstate. Fairly inexpensive.

The lady who attended the counter in the evening was very nice. The owners were non-communicable.

I was bitten by bedbugs the whole time I was there. As I couldn't get my money back and because they would have just placed me in another room probably full of bedbugs, I just stuck it out and got out when my time was up.

This hotel was O.K. It did not meet our expectations for the rating it had. I have stayed at the Hampton Inn in the same area and it has much more attractive appointments than this one 'tho it's rated lower.

Bed was comfy

Had to change room cause of hair all over floor bathroom and entry. Bed was made assuming the room had been cleaned until noticed floor. Small tv for being supposedly 3 star hotel. Breakfast was nothing to praise about. Definitely not worthy of 3 stars.

It was quiet. Rooms newly remodled. Close to lots of restaurants. Right off Interstate.

The air conditioner was a little noisey. The sink at the vanity was slow draining.

Absolutely nothing at all

The bathroom was flooded and the room smelled moldy. The beds were not cleaned and there were no towels. I asked for another room and the clerk told me that all the rooms was like that so stay where im at bc a refund was not an option. I ended up leaving.

Dirty bathroom. Urine still on the toilet seat, only 2 half size towels, dirty shower and shower curtain. Stained sheets, again two half sized pillows on the bed. The room was HOT when we entered, this I am sure was done to save money by the owners and just goes to show how often corners are cut here. No one is at the front desk in the mornings no matter how many times you ring the "bell" Spare yourself a bad experience and stay somewhere else.

Good price. Generally clean room and better than expected mattress for a lower-cost facility. Quiet.

Mildew on the shower curtain and very slow drain. Free "breakfast" could barely be called that. Waffle maker batter was so watered down it dripped out when turning maker over and batter would not rise. White bread, small powdered donuts and dry cereal were only other items. Breakfast area not well kept. Sludgy coffee not worthy of an all- night truck stop. We stayed here before and felt it was an adequate value for the money. This stay was not a good value experience.

The young lady at the front desk was nice

Dark halls, weird smell, 6 police cars when we came back from dinner, it just felt weird and unsafe.

The only 2 things I liked about my stay were the price and the lady at the front counter was friendly.

I didn't like the location being tucked away in the back of another hotel. The hotel was old and dirty. My room obviously had not been cleaned. There was makeup on the bed and pillow as well as hair. They just picked up trash and made the bed without changing the sheets. The rooms appeared to have been remodeled by someone with very little experience. The mattress felt like it was about 20 years old...worn out and lumpy. Would not recommend.

The location was good for the places we needed to go. The free breakfast was good. The staff was very friendly and helpful.

A dumpster in the front parking lot and was full of trash. The hotel was behind an empty building, and the driveway was tight to drive around. The pool was not available. We were there for 3 nights, and our keys stopped working and needed reprogramming

Nice, clean room. We needed three beds and the suite provided for those needs.

The kitchen was one of the nicer ones I've seen in a hotel.

Could stand to retouch up paint in places

The room had a nice spacious layout

The mattress was comfy but the bed made noises on any movement (sitting, turning, etc)

Staff was incredibly friendly. Quiet stay. Clean room.

not much

linens were old and stained. slept on top of sheets due to hopefully?? old?? stains on sheets. bad layout no good parking.

The bed was the only part of the room that was comfortable! It was very soft. There's not much else I can say good about it.

We arrived and the front desk had already charged our card. He didn't even give us the option to pay cash even though we asked! We'd made the reservation an hour before and he didn't even wait for us to arrive to charge us! The room was not very clean. There was hair behind the bathroom door and on one of the towels.

It was a nice place to get rest. the stuff was nice and helpful

Convenient location, great staff. Tay was an excellent help to us, mailing the pillows we left!

Room was wonderful. Conveniently located.

Staff was not very friendly.

Everything was better than expected

None

Friendly staff, very helpful