Jackson Hotels

location

Hotel changed my room reservation to a room with an awful foldout bed, lacking sheets. Trash and dead cockroaches on the hallway carpets and stairwells. Desk clerk not on duty when I arrived, waited10 minutes, then learned my reservation (paid in advance) was not being honored. Entire first floor apparently booked by travelers with dogs and pets. Didn't stay for "breakfast" after seeing the dark, tiny room with a few bagels. This place is a dump, not at all like La Quintas at airports.

Absolutely nothing.

The staff was rude and very unprofessional. As soon as,I walked in I realized that the hotel had a foul odor. The furniture was dingy. The towels had stains on them. However,the biggest issue was the manager's (Christopher)attitude. I checked in the hotel with no problem. Then,I left to visit with my family. Once,I returned back to the hotel my keys no longer worked,so I went to the front desk to get new ones. It was then I met the manager from hell. He told me he had deactivated my keys because I owe him money for my stay. I expressed to him that I had already paid hotel club.com I even showed him my confirmation email,and he stated that meant nothing to him. So,I got on the phone with hotel club.com and they called the hotel and fixed the situation. And he still had the worst attitude as if it was my fault he hadn't received payment from hotel club.com. So,I say all that to say if you have any minor complications with your reservation please don't expect any sympathy or professionalism from this staff. Worst hotel stay ever. Nasty hotel and awful staff is a terrible combination.

Location off the highway

Dirty, dusty, not taken care of. The pool was freezing . Looked like someone had forgotten to take care of it since 1989. The plastic plants on the balconey had years of dust built up on them. Desk staff was not very helpful. Bathroom was moldy in places.

Nothing to like except for parking is right in front of the rooms.

Room was filthy. Not fit for even pets. There were over 20 roaches, baby and adult, in the bathroom. Floor felt dirty. Air felt dirty. A/C heater did nothing in December. Sheets were probably not washed--there were multiple stains and cigarette burns.

Inn keeper is an old man who seems very grumpy. Arrived late at night and he complained that I should have called to let him know I was coming. He had no idea that I had booked a room on Priceline. He showed me to my room and kept repeating that I should have called earlier. I realized why when I opened the door. It looked like a cheap, cheap motel. The worst part came when I opened the bathroom door. There were roaches crawling everywhere--in the tub, on the shower curtain, around the toilet, on the floor. Nothing felt clean. The bed felt so dirty like it had not been cleaned in a long time. There were stains and burn marks on the com...

Room was clean'. Staff friendly and helpful.

Was very difficult to control the temperature in the room.either very cold and slow to warm up.

My son loved the indoor pool and they were great to accommodate us on a late check out so we could do one more newborn feeding before leaving.

The staff was friendly. We have service dogs and there were no issues with check in that we have found in many establishments. It was very clean. Comfortable beds with clean sheets and comfortable pillows.

There are some maintenance issues. Stains on the ceiling, popcorn on the ceiling was coming down in some locations. Bathrooms needupgrades or at least some new caulking aaround the tub and fixtures.

Availability to the interstate and dining.

Outdated. Musty odor in the room.

carpet was dirty everywhere

Cookies

Room smelled bad, air conditioner didn't work properly, bathroom floor was dirty, shower curtain smelled bad.

Newer room, great water pressure

The sheets had some stains on them. The room didnt have the heat when we came into the room

I really enjoyed staying at Knights Inn....the rooms were remodeled nice clean carpet...clean bathroom was a super plus for me...big screen TV.... fridge.... microwave...nice clean coffee pot w/coffee....free continental breakfast...loved it:-) :-)

The staff was very nice and made sure that I bad a great stay.

No.

I was very impressed with the room it was clean and had plenty of room. It bad fridge and microwave also a flat screen TV. The staff was nice. I would definitely stay here again.

The room had a nice spacious layout

The mattress was comfy but the bed made noises on any movement (sitting, turning, etc)

We checked in after midnight with no problem. The 'continental' breakfast included DIY waffles, hard boiled eggs, biscuits sausage gravy oatmeal several different juices and toasts muffins fruit and more. Thumbs up all the way around!

I stayed for three nights and was very pleased. The first thing I noticed when walking into the room was house clean and fresh it smelled! The bed was great, very comfortable and very good on my back. I slept hard and deep, waking very rested early each morning even with the late nights I was keeping. It's better than my bed at home! The staff were very accommodating and friendly, went out of their way to assist, except for one housekeeping personnel who thought she was going to get away with not servicing my room just because my Do Not Disturb sign was on the door at 9:15am when she passed by my room, but I left the room at 9:30am and removed the sign. At 12pm when I returned she was still working that same floor, and I indicated I'd be out of the room again for the rest of the afternoon. She didn't want to service it, and gave me her excuse about the DND sign being up at 9:15am and she figured I didn't want my room serviced. I told her it was removed at 9:30am and I would pref...

We are becoming Howard Johnson fans. Have stayed at several different HJ's in the past several months and all have them have been very reasonably priced and nice facilities. They are not top notch, but I am not paying for that. What I am getting is a clean room with your above basic amenities. We easily found this hotel and found Jackson easy to get around in. You could chose just about anywhere to eat and shop to your hearts content (no shopping for us, but it was right there). Would recommend to anyone traveling in this area. We had a nice quiet room away from the interstate the only noise was our refridgerator so I just turned on the bath exhaust fan to cover the noise.

Nice facilities and very good breakfast. Only complaint was that the staff could have been more concientious of all payng guests and not just of the youth sports team that took over the pool. I picked locations on long 12+ hour days that had pools to relax in.

The staff and cleanness of the hotel.

NA

Price

Was hard to find. Thugs walking around lobby with open containers.

Rooms are fine. They have been re done.

The heater took 3 hours to bring room to proper temp.The hallways and elevater and front desk or a bit rough.