Jackson Hotels

location Hotel changed my room reservation to a room with an awful foldout bed, lacking sheets. Trash and dead cockroaches on the hallway carpets and stairwells. Desk clerk not on duty when I arrived, waited10 minutes, then learned my reservation (paid in advance) was not being honored. Entire first floor apparently booked by travelers with dogs and pets. Didn't stay for "breakfast" after seeing the dark, tiny room with a few bagels. This place is a dump, not at all like La Quintas at airports.

The staff was very friendly and helpful. The location was convenient by the highway. This property was falsely advertised as a 3 star hotel. It was worn out and dirty (dust behind furniture) and expensive for the quality of the property. It should have been rated as a 2 star property.

don't stay at this place it's awful. it's dirty smell horrible and the beds are like bricks. the staff was rude to me whenever I tried to get my money back for the room and refused to do so.

Absolutely nothing. The staff was rude and very unprofessional. As soon as,I walked in I realized that the hotel had a foul odor. The furniture was dingy. The towels had stains on them. However,the biggest issue was the manager's (Christopher)attitude. I checked in the hotel with no problem. Then,I left to visit with my family. Once,I returned back to the hotel my keys no longer worked,so I went to the front desk to get new ones. It was then I met the manager from hell. He told me he had deactivated my keys because I owe him money for my stay. I expressed to him that I had already paid hotel club.com I even showed him my confirmation email,and he stated that meant nothing to him. So,I got on the phone with hotel club.com and they called the hotel and fixed the situation. And he still had the worst attitude as if it was my fault he hadn't received payment from hotel club.com. So,I say all that to say if you have any minor complications with your reservation please don't expect any sympathy or professionalism from this staff. Worst hotel stay ever. Nasty hotel and awful staff is a terrible combination.

The customer service and staff was awesome. My suite had roaches and the bed in the couch was broke. The room decor is antiquated. Couch wore out and low due to the springs broke in the hideway bed!!!

Had an indoor pool Small rooms, bathroom tiny..all and all a very old not updated hotel., Housekeeping only emptied the trash (was there two days)

This guest did not leave comments about this hotel.

The young lady at the front desk was nice Dark halls, weird smell, 6 police cars when we came back from dinner, it just felt weird and unsafe.

The only 2 things I liked about my stay were the price and the lady at the front counter was friendly. I didn't like the location being tucked away in the back of another hotel. The hotel was old and dirty. My room obviously had not been cleaned. There was makeup on the bed and pillow as well as hair. They just picked up trash and made the bed without changing the sheets. The rooms appeared to have been remodeled by someone with very little experience. The mattress felt like it was about 20 years old...worn out and lumpy. Would not recommend.

Price, but still overpriced Noisy clientele, noisy doors, thin walls. Stairs were fire doors, but all propped open, no exit signs (when was last safety inspection??) Overall conditions deplorable: hair on floors and on towels, physical plant falling apart equivalent to slum. Entire second floor smelled like someone killed a skunk in their room. Motel very hard to find because entrance was behind two other motels, dark and unsafe. No lobby. People behind desk actually nice and helpful.

low price comparably, one of the two people at front desk was nice very dirty and sketchy, never had such thin walls, not well kept at all

The tv's Rusted refrigerator

I do not believe this is a 3 star hotel as being compared to others in the area with a 3 star rating.

None Not 3 star hotel. I checked out as soon as i saw that it was poorly put together and got a room at Courtyard instead. Toilet tip side to side and room had smell. Not cleaned very well. Door did not close tight. Front desk was not friendly.

Price Not well maintained. Woke up at 2:30 AM thinking it was about 7 AM. It was the bright light outside of my room causing my confusion. I thought the sun was coming up.

Beds were nice and soft. Although the building was obviously older, the furnishings in the room didn't look bad. The breakfast was as expected. Booked room through Kayak and included number of guests (4). Upon arriving, the hotel clerk told me I had to pay more than the price on Kayak due to the number of guests. I'm not sure who was at fault here, but I think the hotel should have honored the rate and dealt with Kayak to figure it out. Also, I asked the same lady for some hot water to melt ice that had accumulated on my car. She was right next to a sink, but told me I could get some from my (upstairs) room. Not very helpful. The latch on our door did not always catch, and was a security hazard. I forgot to mention it to the front desk, but it's a product of the age of the building. There was a freak ice storm the night before we left, and while not the fault of the hotel, the fact that it is on top of a hill made getting down to the street a little dangerous.

Mattress was comfortable. Carpet was clean. Bedding deplorable,shower makes noises ,holes in the wall,dirty and unkempt outside and they forgot to clean our room during our 2 night stay

only accommodations available Room smelled terrible Extremely musty