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The staff was very welcoming and helpful. Extremely relaxing and beautiful place. It was brand new, clean, and luxurious! Nothing
Very new hotel. As such they have not worked the kinks out of the system yet. When the toilet was broken and we had to switch rooms it took hours of them running around and me talking to people to do so. Then when I talked to management the next day they would only give my a pittance of a discount on the next nights stay. We missed our dinner... I was upset. It should be a comped night no questions asked for what we went through.
The hotel was amazing, very clean, quiet, friendly staff, great location, wonderful landscaping, clean salt pools. We really enjoyed our stay. This was the best place we have stayed in key west so far. We will return. My only suggestion is to watch for those extra fees (resort fee, parking fee, room amenities...). It was a bit much on top of the already expensive cost per night.
Loved the location. Near the marina. Near Duval Street. Resturant hours during the summer were limited. Nobody cares. Restaurants are everywhere.
The location is very convenient to the waterfront and west end of Duval. Nice pools with a fully stocked bar and restaurant next to the pools. Price wise a far bit on the high side, but its KW.
Room Too expensivee
The hotel is very centrally located, and has a nice lobby and bar, and the pool area looked good for families The room had no window and was extremely dark. Light bulbs were burned out and the bedspreads were very dingy and dirty looking. For the money I paid, this was extremely disappointing.
Great location, high standard and reasonable price. And parking which was rare in that neighborhood.
Our room was charming and tastefully decorated--very Key West. Extremely quiet. Nice rooftop pool.
Comfortable room with couch (instead of the usual table & chairs), nice decor (shutters instead of blinds, marble bathroom vanity). A short walk to Mallory Square and many good restaurants. Construction was in progress on facade, so had to use side & back entrances, but noise wasn't an issue.
not much very tiny, tiny bathroom. window was to look out at Duval street. impossible. rooms to small. stayed with because was a Crowne Plaza. was the worst one ever because of size and no BKF included. only friendly staff was the valet, probably for the tip. no thank-you, have a good day from from desk when checked out
the location was in the center of duval st. that is really all the good i have to say... I did not like that we had to walk through old, nasty water puddle to get to the pool from our location, I did not like the extremely high prices in the restaurant, and when we looked for breakfast the next morn, we were told it was a $16. buffet. I thought we were promised breakfast with our reservation, so we ate somewhere else, only to ask later about it and the front desk clerk looked at me like I was stupid, then reluctantly gave me a pass for the next day? Room way overpriced for not having a ceiling fan or a functional air conditioner, it was set for what the hotel obviously wanted the temp at...
We thoroughly enjoyed our stay. The amenities and staff were outstanding. The location to all the hot spots in Key West was so convenient. We couldn't have asked more more. It made our wedding getaway that much more pleasurable. There was nothing that we didn't lik .
The best is the location. You don't need to use the car. It's clean. No charm. It's impersonal. It fright me when I find ear plug in the room and your wine come in a plastic cup!
Very professional Small bathroom
Very good location; own parking lot; roof-top bar; fresh fruits for breakfast
The location is excellent. The room was very quiet and comfortable. One of the main reasons I booked here was because there was a pool at the site. It was very disappointing to find out upon arrival that the pool was not in service. The hotel should have given reserved customers advanced warning so that other arrangements could have been made.
Rooms are small, over priced, front desk made us stay in lobby for an hour before checking in, (from 3:00 until 4:00) we were booked 2 weeks in advance.
Premises Breakfast included Mini terrace at each room Clean Location Having eggs, ham... something salty, would be a plus at breakfast minibar is empty/ no bar service around the pool Somewhat expensive
Really good service, clean rooms, great location. Overall nice place to stay. We had a room on the first level and you could hear every move made by the guests upstairs. Not for light sleepers.
Like most reviews read, the hotel is located in a convenient location near enough to walk down Duval or head to Mallory Square. There is adequate parking for guest. Rooms are clean with a modern feel. The pool is popular with guest. Although small, it kept everyone happy. Breakfast was always set up by 7 am, but it is a light breakfast. If you want something heavier, there is a Denny's nearby that you can walk to. Staff was pleasant. Breakfast could have included eggs, and the bread choices dwindled if you came late, as it was not restocked. As said above, if you are looking for a bigger breakfast just walk over to Dennys.
Good location, prople lind. Bugs in the bathroom
Cleanliness Location...when I left, there was no one available for check out
Great pool, no children,quiet. We can even manage the roosters for no kids and a real pool. :)
The staff were super polite! The room was not the cleanest! Hair all over bathroom. Seemed over priced as well.
Location was excellent! Continental breakfast and happy hour of wine and cheese was very well done. Three flights of stairs to carry bags up and down without assistance offered. Had to pay for bike rentals from the hotel. Many places have them as a complimentary service. The tv was small and didn't rotate properly to be seen adequately from the bed.
Very clean. None
Very close to attractions , clean , friendly staff Parking was limited
SHORT WALK TO DUVAL AND SIGHTS OF OLD TOWN. STAFF EXTREMELY COURTEOUS AND FRIENDLY. NICE HAPPY HOUR AND CONTINENTAL BREAKFAST. ROOM WAS QUIET. NO
An amazing hotel, especially the staff does a great job! Worth the price! Ask for the receptionist, he did an outstanding great job...Without him our stay wouldn't have been so great in Key West! Thank you!
The staff were all pleasant and informative. Amenities just as they said. I love bananas you can add them to the free breakfast. All in all it was a very pleasant stay. I have already recomended The Cabana Inn to my son.
Our room had a full kitchen, was very reasonably priced, and the staff was superb. They were very flexible with our arriving early and checkin out late. Everyone made the effort to look me in the eye and greeted me with a smile. Very professional. The cleaning staff started their rounds pretty early, like 9:30, and we weren't up and moving yet.
Very friendly staff, relaxing atmosphere, the best location (walking distance to Duval restaurants and galleries), cozy rooms, outdoor chairs right by your room, life music from the next door restaurant. I will definitely come back and would recommend to stay at Wicker Guesthouse . The outdoor patio looks a little old, but due to the weather specific in the Keys (rain and flooding ) I guess it's not easy to keep it at perfect condition all the time. Everything else is great.
The room was clean, nice pool area, the location was great and very friendly staffs. I'll definitely stay here again. None
Location is great. Close to everything but the way property is set up quiet at nite and exclusive during day. Also gives you access to Southern Most area via their B and B. Staff at beach were wonderful and very courteous and hardworking. Kyack asked would I prefer a room with better view or more space and extra towels I received none of the above. Room service cleaning was very late in day. There were days I did not think they would show at all.
Absolute perfect location to experience all of Key West! Big bonus having the option to enjoy the beach/ocean and the pool. Will stay here again.
The spa was terrific (we went back for seconds) and the live music at the pool-side restaurant was lovely. This hotel was a bit pricey, considering the level of service.
Room very nice, loved the beach. Always enjoy the jazz in the evening, location excellent.
I liked the view from our room, and the restaurant attached to the hotel had great food. the town itself was excellent and beutiful. very over priced tho. the price was very high for what you get. The staff were only alright. the front desk staff were great, but the servers in the restaurant were very unpleasant and dident seem to care. although the food was great, the servers were not.
We had a problem with are air conditioner. They dispatched an in house maintenance person. He explained that the unit was frozen an they would get a HVAC specialist asap. The unit was up an running the next morning. This all happened Sunday eve around 7pm. We were compensated for our troubles. .
The hotel has its own beach. Lanai view was parking lot with plants taller than patio.
A very nice and charming place to stay. A great value and perfect for couples. The staff are wonderful! We will definitely be back. If you decide not to pay the $25/day to park in their spaces it can get a bit tricky to find parking.
It was a beautiful hotel with really stunning landscaping and great pools. Pricey, but worth it in my opinion
everything is perfect! excellent place for stay! love this hotel!
The resort is broken up into small pool areas. We were given a street facing room which had road construction going on all week, making the balcony unusable and preventing sleep at night. The VACANCY sign was posted at the office. We feel they should have been sensitive to this situation and given us another room.
I liked the kindness of the staff during all our stay. Not at all.
Great staff, great location. Took care of our needs and special requests. Very nice atmosphere. Our "economy" room left much to be desired. Almost impossible for two people to be comfortable in the room. Bed could not be correctly made due to tight fit against side wall. Next time we'll stay in a larger room at Westwinds.
Comfortable room, friendly staff, good location. Minimal parking (applies to whole town though).
Close to Key West Bight....great continental breakfast Shower was tight...
Location The rooms are well overpriced and in dire need of modernisation. Not even up to two star standard at four star prices.
Old style hotel pleasant change from motels.Walking distance to most things of interest
the bed was very comfortable, the location was perfect, the grounds were nice and relaxing the shower was less than ideal and there was no reading light or chair
quite comfortable and clean. Facilities were good but not excellent. Nevertheless every hotel in the area is as expensive as this one. Poor breakfast.
Great friendly and helpful staff. Great location in the heart of Key West.
good room and effective air conditioning Broken hair dryer
pleasant houses old-style, beautiful gardens, with library, neat places, dining in- and outside, 2 pools: a place to find peace and relax! the economy-room war quite little, but also neat
The location, decor, and service were excellent, and the amenities were most pleasant.
The location of the resort is better then most, the one LCD/Plasma TV in the room was nice, and the bedding was comfortable. They failed to notify us that the hotel would be under going various construction activities during our stay (water pipe repairs/changes, elevator nearest room didn't function, etc... or that we would be forced to endure daily the excruciating noise of rigs pounding in 100'+ metal beams immediately adjacent to the pool as part of pier repairs. The concierge's changed daily and apparently make a considerable amount of money from referral fees/commissions paid directly to them by vendors providing any and every type of service (boat outings, dinner reservations, car rentals, etc...) to the tourists. This resulted in Concierge B on Monday providing us completely different recommendations then Concierge A had on Saturday. This was so extreme it would have been comical had it not left me with absolutely no faith that any of them were actually interested in meeting my/our needs which is really the heart of what I did not like about this hotel and did not feel was properly represented in the comments shown on Bookings website. This was merely one stop in a lengthy vacation my wife and I took for our 15 year anniversary, but it was supposed to be the highlight as we were there for 10 days and willing to pay for the best of the best throughout. In all reality it was clear that if we had just drove up for the weekend we would have received a better rate and room.
Customer service and staff was excellent. The view of the Golf of Mexico was paradise.
My visit was due to a wedding I attended at the resort. Location was beautiful. Overall the staff were helpful, kind and considerate. The room housekeeper did not understand English and I was unable to get items requested of her.
the location is perfect, right in the heart of everything. The decorating is whimsical masking the garage. the pool area is comfortable and friendly.We were able to rent great bicycles right there.
Attentive and responsive staff. The 4:00 am rooster, friendly bird but took his wake up service very seriously. Being located at Mallory , the 5:30 am dumpster collection finished any further attempts to remain in the comfortable bed. Great facility, noisy location.
Room was spacious and clean. Our room had no view; we were practically on a parking lot with cars parked a few feet away. We had asked for a quiet room with a view and we were supposed to get a "view of the Old Town". "Island view" means looking out on a car park! The room had a connecting door to another room and we could hear all from next door (and they from us). Front desk staff quite rude: if you book with Booking.com, you'll automatically get the worst rooms, this is what you get if you go for their low rates..., we were told. There is no beach, just a small pool. However, we were able to leave after 2 nights.
Best location for Key West. Every thing is close by, Not cheap but worth it.Would stay there again Restaurant was closed on the last day of our stay. No idea why.
The location was great - right near the pier and overlooking the ocean. Our room was large (we were in a 1 bedroom suite), but everything was dated in the room. Plus, I found some leftover trash from what I imagine was the previous occupant in the bedroom so seems like housekeeping was not very thorough. Staff at the front desk was ok, but not incredibly helpful, just average.
Pool is awesome. Nice rooms. Location is also great. A little difficult to navigate hotel.
Wonderful view from the room of sunset island and sunsets, awesome pool with great drinks and bartenders that'll bring them to you in the pool, great staff, very helpful and knowledgeable, loved every minute of staying here!!! Leaving
The location was great, staff at front desk were friendly, the pool area and the rooms were all good and comfortable, bathrooms were nice. Overall very good experience The cupboards in the rooms under tv (518 and 520) were very tatty - chipped etc not good for the image and price we were paying
The location is great, one block off of Duval street right next to the Hemingway home in historic Key West. The room was beautiful and the staff was great. I would recommend the light house court to anyone. Not being able to stay longer
Location: amazing!! Right across from Hemingway's house, less than a block to the lighthouse, walking distance to Southernmost and Mallory Square via an easy stroll up Duval Street. Picture-perfect intimate courtyard, nice pool, good breakfast included, and privacy-based rooms.
The paradise inn was amazing. The staff was friendly and helpful, everything was clean, and the pool was perfect. The location is great, close to everything. Even the complimentary breakfast was awesome. We stayed in south Florida for two weeks and this was our favorite stay. Construction on the property woke us up very early in the morning, but only once.
Excellent location. Walk to all the sites. Spacious clean rooms with hardwood floors. Quiet. Beautiful pool area. Away from the noise of Duval yet close enough to walk to everything. Park your car you won't need it until you leave! Poor water pressure in shower.
Nicely furnished and decorated kitchenette unit, large bath, nice continental breakfast on the porch in the morning. Close to all the "action" on Duval Street!!
It was very quaint and clean.
Cosy, nice staff. Clean bathroom. Perfect location. Continental breakfast was ok. The smell of mold and humitity in the room was uncomfotable. Our clothes did not smell good after our stay. The mattress in the bed was old and should have been replaced.
Perfect location on the most interesting street in Key West. Very friendly staff. Comfortable and super clean room. The breakfast was ok, but is a bit over sweet, as is the American way.
close to everything could walk did not have to drive to anything no closets in room
Duval Gardens has a romantic and peaceful feel, with benefits of prime location off Duval Street. Loved the kitchenette. Small (but nice) bathroom and no hot tub