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Apartment, household gadgets, cleanliness, location. Less breakfast option. Slightly away from eating options.
Breakfast is mediocre. Toaster machine is not working at the breakfast hall. Towels are out of stock. Reception staff are good.
BIEN UBICADO, HABITACION ENORME, MUY ELEGANTE UN POCO SUCIO EL BANO
Location near the monotrain, expensive,
There was nothing we could fault with this hotel. Room was lovely, great view of Petronas Towers. Really enjoyed swimming pool, steam room and sauna. Breakfast was excellent!
I liked the cleanliness and the convenience and the breakfast not much
The monorail is next to the hotel. The nearest stop 2 min away. A short walk to Petronas Tower and Suria shopping mall (15 min) Nice room with comfortable beds. Nice view from the room. They offered us food and drinks in the bar one day because the refurbishment off one of the floors was noisy that day. Apart from that we did not hear anything from the work during our stay.
Friendliness and efficiency of the staff
Really enjoyed our stay at this hotel,very friendly and helpful staff and would have no hesitation in recommending it to anyone else who is visiting KL.
Location is great. Not really a 4 stars hotel, poor services, no internet.
No tooth brush and tooth paste provided. Only one pair of slippers provided in a double bed room.
The hotel is right next to the monorail station and has the Hard Rock Cafe attached to it. It is a proper 4 star hotel. Incredible breakfast and a very nice view from the pool (Petronas Towers). Check in time is after 12 PM but because we arrived early we requested the room at 9 AM. They had not room immediately ready as the hotel is packed but we were given free breakfast while waiting 1h to get the room. An example of hospitality. Internet is not free of charge for all types of rooms. 24 h of internet costs 40 ringgits.
Very good value
The staff who came to clean the room were very pleasant; the breakfast was palatable There was hardly any chairs in the lobby for guests- need to think of sitting areas for guests who are pregnant, elderly, handicapped etc. there was a problem with the charges and I missed an appointment trying to sort this out; the gym was restricted to vip guests and the 'normal guests' had to pay a daily rate to use it
business breakfast facility, pool area
Near to KLCC and the rate is very excellent
It was a clean and comfortable hotel and the location was perfect. Nothing
their friendly and enthusiam staff that cater to every resident needs perhaps they can improve their breakfast cause that is the first things that will either brighten or ruin your day
hotel situated in the heart of the city , very clean and vast rooms. it doesn't give the impression of 5 star hotels although it is tidy and new hotel
excellent hotel. brand new and gorgeous. could not speak more highly of this hotel. The staff were excellent, the facilities were great, roof top pool too. Was great fun having our own little apartment in a hotel. huge rooms too
The location was amazing, 5 min walking to Petronas towers ( KLCC Mall ) and 10 min to Pavilion Mall and Bukit Bintang Road which is full of shops, restaurants and coffee shops. It is also so clean and comfortable. There is just a few channels on TV the complementary drinks is so limited ( one cola and one sport drink for the whole stay ) then they only bring two small bottles of water every day. There is no coffee machine ( Nespresso ) I asked for a late check out but I was given only one hr which doesn’t make a different when your flight is in the evening, I was told that some one will check in into my room which I didn’t really believe because it is just a normal room with normal view and I didn’t see any crowd in the hotel at all but they told me it is full !!
Fantastic modern room with kitchen, swimming pool on the 18th floor with wonderful view to the city, very friendly staff Poor breakfast, hotel takes deposit at check-in, deposit from credit card not return after check-out
Very smooth and efficient service. All the things I neededfrom a hotel for a business trip were there.
All staff very helpful free access to tea,coffee and internet 24 hrs a day. Amenities excellent.Hotel very new only had just opened when we stayed in end of February so they hadn't completed their dining area. Breakfast was provided. Check in and out was hassle free
Spacious rooms, great location, room furnishing
Very polite staff who make you feel welcome. the Club floor room is very spaceious. Pool area look a tired and need some facelift. none... it was perfect
Location is amazing, just a few minute walk to everywhere you need to go. Staff are very well trained and kind. There is no airport shuttle even it was shown on their page, swimming pool is very tiny and needs some renovations.
only the iron and its table,and its location and nothing elsa everything they put me in a very bad view room and most of the electric cables wasnt working
The staff were extremely well polite & helpful. They couldnt do enough for you. We were given a fantastic clean room with views overlooking the Towers. All the facilites inside the hotel were excellent and the food was lovely! We will definately stay here again and recommend to friends.
In short the hotel staff, rooms' service, conceige and accomodation are acceptable. and well doen. Toilet facilities are excellant separate long bath, shower and wc. Breakfast are excellant. Lights in the room are too dimmed and some lightings points are not working at all. preferably to have a bedside clock. Housekeepers should check rooms on the lightings so as to feedback your M&E team. Some cabinet handles and even the towel ring holder are defective. Small items but equally impt.to rectify. For future retrofitting do not lay carpet if possible marble or tiles finish. Carpets can be fairly contaminated and difficult to maintain.
I loved the location of this hotel right in the ACTION zone. The staff were amazing and so helpful!! My room was lovely. I wish I got a chance to use the on site spa as the treatments there looked SO good. I highly reccommend this hotel for you next trip!
Location near the shopping centers, songs at night in the loppy, the deluxe room was nice and clean. the check in procedure, the room was not ready and they want us to bay the whole amount one time at check in, the swimming pool not good and the chairs around it is dirty and old, the loppy chairs also very old.
Nice pool, excellent exercise room. We were fortunate to be upgraded to a suite that was spacious. First class staff throughout.
the room is quiet, I dont hear noise from outside I like all
Hotel has an high standard and plenty of services. Staff is friendly most of times. One of the girls behind reception was kind of rude.
Large comfortable bed with good outlook. Close to all facilities. Friendly staff. Good swimming pool and tennis court.
the location is very good, easy excess to down town shopping area and walking distance to petronas towers they didnt treat us as a honeymoon couple,even though i informed them that we are coming for honeymoon
Hotel was presented very well, room was excellant, very clean and in good order. Staff were very helpful and friendly Our only criticism was the coffee served at the pool bar was awful.
Have stayed previously and was not disappointed this time. Excellent customer service. Helpful staff. Good location. Good food. Price of the Internet connection was ridiculous. Budget hotels in Europe supply in-room internet for no charge yet the cost per hour here was exhorbitant.
Staff not very helpful Far from shopping and action. Although very close to train, it came every 15 min and was inconvenient to change lines. Was not 5 star service, as we stayed in West Wing and was suppose to be 5 star.
The swimming pool which my daughter had spent hours in it. It was very nice of the hotel to have a cake for our anniversary. It think it was very special for us to come back and to find a cake for us. Hopefully we will be back for our next honeymoon. We had our first there and this was our second five years later. There was a bug, crocroches in the bathroom and we asked the for someone to spray the room. The room was fill with the bug spray and we could not open the window. That was not a plesant night for us as we breathing in the bug spray all night.
I stay there every year No, I like the hotel and its staff
The location near town. security is good. Hotel is run down, service is poor, need to keep remind our request for room service. Hotel staff not much knowledge.
lovely staff..great buffet cero complains...everything was superb
Friendly and proffesional staff. Slow internet connection
The Horizon Club Lounge is ineed a comfortable arrangement, especially with the complimentary breakfast and evening snacks and drinks.
Location is good! Staffs of the hotel are friendly and helpful, very professional. Breakfast selection is wonderful! The gym is under renovation and moved to a small shop inside the shopping area of the hotel, it would be better if they can have information on their website! The chef at the egg station of breakfast doesn't really know how to cook eggs nor make omlette!
Outstanding breakfast, cocktail at evening and services after check-out. Price is high, they charge you about 70 additional Ringgit for services and taxes.
everything was excellent nothing
The breakfast and the buffet dinner was good, staff always very friendly with a big smile! Would like to try the Lafite restaurant next time shame only stayed 3 nights!
service of staffs
very exllant hotel location and butiful loby with live band
The rooms are huge and the quality is really high compared to the price. Internet connection is really convenient and fast
it was great to see the customer service.i didnt have to open the door at any time ,they were there for the service.the best service i have seen so far ..keep up n/a
Big rooms, comfy, great location. and clean. Staff requires training. Not professional at all. Room card don't work. Too many phone calls from reception about nothing. Poor language skills. Restaurant closes early. No snack bar in the room either.
The room was spacious, with a fantastic view over Kuala Lumpur City center, situatet right next to KL Tower. We had a great stay but the hotel staff started to close the breakfast buffet when people still were eating.
Room size big.
So comfy and relaxing. i would like to stay here again to enjoy more the with the massage package.
The executive feel, the sheer size and facilities of the room. the free gym and available massage services. Some clubs and bars not far from the hotel. the hotel is located around the back of the main streets and it is a 10 minute hill climb!!!
Rooms were nice Full kitchen but no pots and pans.... Wifi constantly kicked you off every 5 minutes and made you re-login. Really freaking annoying. Drinks at the bar were terrible
they did not have our rooms available and tried to avoid giving us the reservation we booked
The room The hill you have to walk up to get to the hotel. The hotel taxi booking price to the airport is a rip off. There was renovation work going on and it was very noisey and in your face.
The hotel is very well located a short walk from the Petronas Towers. It worked really well for us since we only had 2 days in KL and the location was very convenient. The rooftop pool and bar are fantastic and have a great view, definetely a very big plus!
All good Very noisey Chinese in next room moved in last two nights Screaming and shouting all night ... No sleep ... Thin walls!!
The place is clean, neat & tidy.
Please write at least 15 words
I stayed twice in this hotel and found the stuff are more helpfull. The rate for long period.
the room the breakfast area
The space as the 2 bedrooms apartement is really big. Well maintained , the hotel location is good and near the main attractive locations enjoyed my stay there. I thing the rate is a bit expenssive especially when I extended for 2 more nights then I booked 5 additional nights.
Wonderful and extremely spacious rooms, with all amenties for a young family, great location, <5 mins walk from Twin Towers and shopping center, and 1 min walk to a very nice park in front of twin towers. Good breakfast, wonderful location for breakfast. Very inconspicuious entrance. First day I walked right past the hotel without noticing it.
Room size, laundry Resturant, breakfast
Hotel staff very helpful and the room facilties were excellent
Clean appartments, nice location poor breakfast
Breakfast choice is limited
internet is very slow so slow it was painful to use
Good view & beds are very comfortable
The rooms were quiet, no outside noise from traffic.
The bed mattress and pillows were so comfortable Very old TV sets and don’t have plasma like other new hotels, also the DVD was very old and breaks down all the time... The couch in the living room was very uncomfortable and did not have any back cushion. The breakfast food selection was very poor for Arab people. Arab people don’t like cooked/greasy food for breakfast. There was no business center and only one computer at the lobby for internet usage which had very poor monitor, slow speed and always busy.
The location, space in the apartment.
Considering the location, The face is reasonable price. There were enough parking lot which was very convinient. When I check-in, the reception employee made me slightly uncomfortable because he changed the room I arranged. The room condition was unclean so I felt it was not cleaned properly.
The room was big No restaurant, I asked for ice, the did not have any .
No free Internet in rooms No included breakfast No free parking for guests
First time I stayed the room had good fung shuei odd shaped room but once I put away all the clutter it was fine. Outside window was dirty but you expect slime in the tropics. Second time I stayed I arrived in the evening and room was not ready yet. I asked why they did not contact me to tell me they would not have room for me. Not break answer. I took a room Inhad not ordered and they threw in breakfast. Was ok the room but I would not stay there again. Room had odd fung shuei . Too cluttered and too many unnecessary doors and passages See above
Nice view from the room, free fruit service and spa. Breakfast is not good as I expected, range of choice is not enough for me. doors to the bath room is little heavy to move.
We loved everything about the comforts, amenities, and service during our stay at Hotel Maya. The staff were most helpful and accommodating, the room was lovely with a surprisingly good view. The spa and pool area were fabulous, and the breakfast was excellent and tempting. The evening service on the terrace was a nice feature as well. Overall, the staff went out of their way to ensure we had a positive experience--and this was greatly appreciated. We would certainly recommend this hotel and visit again ourselves.
Location Not every room comes with buffet.... so I wish every room should come with buffet witout charging extra money
good services. smaller room area.
Excellent Buffet breakfast. Nice rooms and comfy bed.
The roon design and the view from the window The room size .... the furniture quality
the breakfast, and the hotel location the stuff has not so helpful
The internet vary good The insulation is vary poor you can hear the car & people from outside in the road
this is very good and well located hotel. The great advantange is that all fees are included (some hotels in KL do not include TAX etc), and the staff is friendly. The reseravtion desk of the hotel contacts you after the booking made and ask to reconfirm the booking; they also check the credit card
Imaginative rooms, perfect views of the Twin Towers, especially from the Skyview Lounge. Spa was really nice too. Good location, better than Bukit Bintang, especially during pek traffic times.