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Great service and friendly staff. Room was clean and updated (with an incredible view). Also a great location for hitting the downtown SD spots. Only downside (very minor) is the breakfast in the hotel restaurant is buffet only. Would've liked an option to just get some eggs and a juice without paying $40 for all-you-can-eat. But there are plenty of other places to eat, so no worries. I'd definitely stay there again.
- Great location - Great drinking & dining options - Great interior design and decor - Clean - Loud guests after 10pm - A little on the expensive side - Add-on expenses (parking, water, etc)
The room was beautiful and clean! The facilities were amazing and the gym was phenomenal. So much is available at this hotel. It's truly "grand".
Unlimited Access To EVERYTHING FUN Leaving
Everything! Service and location was best Dusty room
Facilities Location & price.
View. Room size. Location. When I woke up in the AM i noticed my iPhone was covered in dust. I then noticed the desk with my black laptop, across from the air conditioning vent was also covered in dust particles. This is a big deal for me because I have a dust mite allergy, but still have never seen this level of dust collect just overnight. I think the air filter vents in these rooms are very very dirty and just blow dust all night as Long as the AC is running. I was extremely congested all day due to my allergy and had a hard day networking at my convention. Also, the TV service this day and age is sub-poor. No guide and some of the channels didn't work "no signal".
Great location, we had a beautiful view of the water and of the pool area. The pool was very nice as were the hot tubs. The room was very clean and spacious and the staff was very polite. And I did not have to wait long for an elevator. The only issue we had was that our parking pass was note coded so we were unable to exit the garage. The staff quickly corrected it thouh.
Our checkin was quick and we love the location. I expected room to be a little cleaner for what we paid...
We immediately felt welcome as Rob at the front desk gave us information about the facility and its surroundings. He gave us a corner room near the top with spectacular views. We got two beds which is plenty of room for family of four. Inside the room there is is luxurious atmosphere with open space. There is also Keurig with Starbucks coffee. Overall clean and modern, with even electronic shades. I have stayed at plenty of upscale hotels and this is the best by far. The location is the best. I went jogging at the lovely Seaport Village right next to it. The Gaslamp Quarter is also near. Overall an excellent place and we would definitely come back!
The view They changed $47 for parking
Oh the views from the rooms on the upper floors are incredible. Rooms are average size, and much smaller than the Marriott and Hyatt which are close by. Parking $35 a day what a ripoff. My daily rate for the car rental was less. It was difficult to find the Fox Sports Bar as you had to go outside. Hotel needs to have better signage.
Location Given room with bad view. When others were available with good view.
View from room was spectacular . Beds very comfortable Booked a view room on line requested a refrigerator got to hotel was told that I did not book that room and it would be $ 35.00 dollars more a night for view room . No refrigerator. 2 days without housekeeping had to call front desk to get room cleaned.
Loved the comfort of the hotel and the location Nothing
Located with in walking distance to the Gas Lamps District, Petco Park, water front and many more areas that I like. Clean rooms and friendly staff. Every year me and the wife go on a little get away and we always stay here.
The locations was great next to the convention center and Gas Lamp. Also close to food and shops. Clean, renovated and felt luxurious.
Clean Horrible View
It is on the bayfront and has restaurants and close to Gaslamp. On the first morning of our stay, the housekeeping supervisor with her clipboard came banging at our door at 8am. She didn't stop until we jolted out of a deep sleep to answer the door. When we came to the door she pretended not to speak English. The parking is $35/day. There is no fridge in the room. The duvets had stains and smelt bad.
Clean and comfortable It would appear people mostly come here too party. The first night there was a party at a the end of the hall and a large case of empty beer cans in the hall in the morning. The second night We were woken at about midnight to screaming and carrying on outside our room, literally outside our room. We asked the partiers to be quieter but gave up when we saw it was > 15 people in the hallway. They quieted down at 0300.
Price point and location We got a handicap room and I'm a Hilton member. No love there and it was my anniversary no love there!
Location is great. The view from our room was beautiful. Comfy and clean room. Too expensive. $35-$50 for parking. 18% gratuity upcharge for everything along with all their fees. No fridge in room. Ac didn't work well.
Well kept room Terrible wi-fi and 17USD / day upgrade is utterly ridiculous
Morning It's dirty, cockroaches, staff was rude. Overall worst hotel experience ever. I will never come back again.
Location is how this place makes its money. Very convienent Not updated at all and the beds where cheap.
Hotel was ok and we booked the bay view and didn't get that till the 2nd day. Parking lot is small and too expensive
The balcony! The cleanliness! The comfort! Pet-friendly (Belle, our chihuahua, was happy to be with us)! Everything was great!
The tower I didn't stay in The second tower is a five minute walk from the first and all the nicer facilities are in the first tower.
$90+/day in additional hidden fees. Not what I was expecting to pay when I booked.
The pool was nice. The staff were horrible and rude, overpriced, no comfort.
The club option for breakfast was nice For the price of over 200 a night it would of been nice to have a separate tub and shower.
I brought my dog and all the staff could help direct me places to go. Thanks for the beautiful view I enjoyed Wish I could have walked somewhere for less expensive foods
the amenities close to the water staff was very accommodating and friendly our upgraded room was amazing what's not to like? Met our expectations.
Location. Waited 20 minutes to check in. Entirely too long.
Close to airport and had a shuttle to the airport. Close to Gaslamp District, so we could take a cab for dinner. Restaurants were closed down with the exception of one. The palm tree outside of our window blocked our view. The room you get through online is the old tower (hotel) and quite removed from everything else. Noise all night with partying people upstairs...went until 4:45 a.m. until we left for the airport.
Nicely restored hotel with character. Restaurant/bar is very good with open, upbeat ambiance. Bed was excellent quality. Room was pleasant. We would stay here again. Easy walking distance to many restaurants and club area as well as to the harbor with the Midway Museum. Got in about 9:45 p m and the hotel restaurant had closed early. Although the walk to the restaurant area was easy, there are about three blocks of homeless sleepers which was a bit uncomfortable.
Very friendly staff, the location was perfect. Valet parking was great. The room was smaller than expected, but was well equipped.
The staff was friendly and accommodating, and the bed was comfortable. The room was very loud. We were able to hear in the most precise detail what was going on in the room next to us (including our neighbor's conversations and television preferences). We ask to be moved, but the second room was equally as bad.
I was surprised to have to pay a mandatory fee for services that I did not use or want. I thought that was very unfair of the hotel.
The room was small, but comfortable. It had everything you could want, including a mini frig. The location was great. Within walking, or public transportation, to everything downtown San Diego has to offer. The valet parking was expensive.
Excellent hotel that is well priced and located.
Amazing staff. Overall very nice hotel. Dust. This is the the only minus.
Nothing This is by far the worst hotel I've ever been in! The room, (505) was so small that I think they had to build the room around the bed. It was so small that the bathroom had to have a sliding door. I truly don't believe a normal door would be able to open / close. The air conditioning didn't work and the overall area seemed seedy. Numerous bailed bond companies with likely clients in the area. When I asked about the area the clerk advised, "Just stay on Broaday."
I loved everything
Nice lobby with friendly staff greeting us upon arrival. Lots of charm with short excerpts posted throughout highlighting the history of the building. Room was comfortable with all needed amenities for a place to stay. The purpose of our stay was the city. This room gave us a comfy pillow top mattress to rest and recharge each night with complimentary water keeping us hydrated. Workout facility was nice and hardly crowded during our stay. No complaints and would gladly stay here again. Rooms were small. There was no view including limited sunlight through the window plus the "green" lighting made it so you had to turn every light in the room on when getting ready. Bathroom was small and no vent :-/. Closet didn't open all the way due to being obstructed by the bedside table (again, room was small). I'm being as honest as possible with these negative, but the purpose of the room was met and the pros far exceeded the cons during our stay.
It's location is perfect. Walking distance to pretty much everything you would want to do downtown; gaslamp, marina, horton plaza, etc. Room was perfect for me and my girlfriend. Staff was very accomodating. Parking.
Great gym; liked having Starbucks in hotel. Great location. Construction site. Hallways super narrow. Bathrooms small. Will be nice to see it in a year from now
Love the pool area, felt as if I where in an all-inclusive-resort. Like that the Boardwalk was just steps away. Would definitely recommend this hotel I stayed on the South Tower, did not like the construction noise and sight of construction
Large clean room, good views, many on-site amenities shops and restaurants, great location, helpful efficient staff. Expensive rooms, extra charge for internet, no ventilation fan in the bathroom.
Location Family friendly Great staff Would definitely stay there again! Self parking is horrible. Valet parking is $45 a night.
Nice grounds, hotel staff very friendly. While on vacation being woken up at 4:00 am and 6:00 am every morning due to construction work being done on the expansion of the conference center was a bit maddening. I got the impression that they were behind schedule due to the 3:30 am dumpster clean out. The services at the one and only restaurant was very poor. Complete mayhem in the understanding of the services due to poor management, Often times we would have to go look for a server to get a drink at the lounge area.
The location, staff, atmosphere spectacular customer service. The pool area was heavenly. I wasn't able to stay forever.
Beds were comfortable. Concierges were all great -- friendly, knowledgeable and helpful. Pool was lovely, view was lovely. Nice pre-set videos for fitness classes. I did the yoga. Balcony quite small. Restaurant nice for breakfast buffet but dinner wasn't very good.
The hotel was clean, comfortable, and the service was good. The facility is very nice and the location is prime. Everything was overpriced. Valet was $47 a night ($35 for self parking), the hotel charged an extra $12 for Internet service, and the room service arrived in a paper bag and plastic cups (very disappointing).
As a young couple, we have not stayed at many nice hotels. This was a very refreshing look into the "adult" world, and truly sets a precedent for what a well put together hotel looks like. No complaints whatsoever.
Experience was great
The location and the view of the room Subaverage room. The price of the room and the room itself does not match. Small beds, small bathroom, small sink area, not a luxury hotel, less than average room.
Option for self parking with option to come in and out. Great fitness area and pools. A little pricey. Internet charge.
The bed was very comfortable and my view was amazing! One of my towels was dirty upon arrival.
Location was great. Right at the start of the Gaslamp District. Walking distance to many great restaurants and bars. Close to the baseball stadium. Staff was friendly and offered good suggestions for dinner. Gym was nice. Arrived on the day of a baseball game. Road closures made it difficult to get to the valet drop off point. Valet only. Cannot park your own car. Wish the hotel room was more clean. Lots of items in the room (i.e. Snacks and items for purchase) that hadn't been swapped out in a long time. For a 4 star hotel I expected a little more. Room needed a refresh - signs of wear and tear.
Location is excellent - in the heart of Gaslamp Quarter, actually right next to the Gaslamp sign. Pretty good view depending on where the room is located. Direct exits to 5th Ave, 6th Ave, and L St is a nice added convenience. Studio King room was great - clean, modern decor, comfortable bedding, great bathroom with rainfall and standard shower head, iPhone 5+ dock, good channel selection on TV. Lobby and surrounding have nice, clean, modern decor. After housekeeping, we found that the original iPhone dock we were provided was switched for a different model. The original one was better for us, as we could directly mount the phone for charging without a cable needed. The newer model required a cable, which we didn't have. Called the desk and they didn't know why it was switched, and said they'd follow up to resolve the issue... they never did. Overall, staff is not the most helpful.
The room decor and layout was very modern and had a nice feel to it.The staff was very friendly and nothing but helpful when needed. Couldn't have asked for better service. The mattress was a bit too soft for my liking. Also the walk in shower looked great and the dual shower heads were nice but it caused large amounts of water to pool up where you're supposed to dry off
The Woodstock suite was awesome the room with balcony was great. The restaurant Mary Janes was very good and Robbie the concierge was very helpful. Fun place to be After checking in and not an early check in were were barged in by the cleaning staff. That could have been embarrassing, right! Then I get an email a day after checkout with a 93.00 minibar charge we took 2 waters and two beers, even at crazy assed minibar prices that doesn't add up to 93.00. It is disappointing because we really had a good time and I like the hotel and their staff, but I don't like being screwed!
Tech /music accesbility. Hospitality. Clubs, bars, and restaurant in the building Price for parking
Nice Location High price
Stop charging resort fees. Include microwave and minifridge in each room.
Fine hotel Was charged for a king suite and received a regular room. Haven't received the credit yet.
Great location, great staff, clean, funky and fun. Rooms are small and water pressure sucks.
Mattresses are too soft
The rooms were dirty. Showers and toilet looked unclean. Carpet was sticky. Only stay here if you really cant afford anything better. Dog poop all over the grounds/grass, wasnt picked up. Was not a "RESORT" as titled.
Carpet smelled horrible, mold in bathrooms, disgusting ac unit that didnt even work, no rooms available for check-in until after 4pm (even though check in is at 3pm). The only thing going for this hotel is that the staff was friendly and the lawns were manicured. The rooms were the worst I've ever stayed in, and this isn't a matter of the cleaning staff. They do the best they can do. This hotel is so run down and dirty.
Nothing Nonsmoking room smelled like smoke, dirty carpet, ants in the bathroom, no water pressure, toilet splashed all over when flushed. I could go on and on
Didn't like the fact that the tv was a tube tv and the room smelled. No fridge or microwave and the ice machine didn't work.
Cost Room standards and local area.
The beds were comfortable. It was very run down and the area did not feel very safe.
There were nice amenities available including a pool, hot tub, and workout room. The staff were friendly and prompt at dealing with questions or solving any issues we had during our stay. The rooms were clean and all outlets and items such as wifi and tv in the room functioned properly. For the approximate $40 per night we paid it was a great deal for the area (as many are over twice that) despite the age of our particular assigned room and the amenities it was lacking. If you require a basic room at a cheap price this fits the bill. The unit (motel style in the back of the property) that we were in was obviously older and lacking in renovations or restoration.
Mostly everything was ok. The outlets didn't fit right when trying to plug in too loose.
It was right off the highway & looked like a good stopping place foe my cross-country move. There was black mold growing along the walls, white stains in the carpet, and a soiled chair. The tubs drain was clogged as well, filling up the tub with blueish water during a shower. I was by no means expecting luxury, but the condition of this room was appalling. Staff didn't seem the least bit concerned, and management has not responded to my concerns. The state health department should shut this place down.
It was not what I'm accustomed to
It was cheap The pool that was NOT filled in with dirt was fine. None of my stuff got stolen. I did not see any cockroaches. Breakfast is NOT included, despite what it says online. I put that first because everything I found online said it was, and when I suggested that the hotel do something about updating that info, they suggested I try the on-site cafe. Conveniently located next to the on-site liquor store. You think that's a joke? Look it up. Seriously. On-Site liquor store. Maybe that's a plus for some people. AC ran full tilt 24 hours a day and NEVER got cool inside the room - in October. Chair was broken. Phone was not working- but they did replace it. The bed was like a sinkhole, a HUGE depression in the center. Room definitely smelled musty and not-too-faintly of urine Two ice machines on site. Good luck getting ice though. One guest told me it's better to just go buy a bag at the store. He was right. The "free wifi" was slower than dial-up, but not as reliable. If you try to use it after 7AM, when other guests are also trying to use it, you have not got a prayer. Staff could not care less about complaints. For some reason, the TV cannot be set to just come on on channel 3. You have to turn it on, - it comes on around channel 50 - and manually get back to 3, then you can use the remote. If the little IR sensor has not fallen behind the TV, which mine had. No one told me about the little sensor. The maintenance guy eventually came and fiddled with it, eventually pulling it around to the side a bit, so that if you were right in front of the TV and aimed the remote to the left, it worked. A small thing, but really, I'm sure they knew what the problem was in the first place and some fresh double sided tape would have taken care of it. The tiny bathroom seemed clean, though the sink is in need of repair. The windows had locks which could be opened, but the windows would not open. Since the AC was a failure, this was sometimes a problem. The cabinet which holds the TV also serves as your dresser. The rollers WOULD NOT stay on the slides. The slides are bent and loose, so every time you open the thing, one of the rollers falls off. I got into the habit of just pulling the thing out to get to the bottom drawer, which was inaccessible when the top one was off the rails. Overall, if you need a cheap hotel as close to the nice hotels on Hotel Circle as possible, then this is a place to stay without sleeping outside. If you are there for business and every penny out of pocket counts, I would say you can make it work. Insist on a room as close to the office as possible, inspect it before unpacking anything, and see if they can upgrade your room when you find something wrong. If you are looking for a place to take anyone you are NOT paying to stay with you - wife, children, unpaid romantic interest - spend the extra cash for a place that does not feel like being in a John Carpenter movie.
Friendly staff and ease of location to interstates and Old Town. It was old, not updated in last 15 years. Still had a tube TV. Door opened to parking lot. Daylight coming in under the door. Table in room was all scratched. Did not feel safe. The tub was in very rough shape. Yuck!!! Don't stay here. Needs to be updated!!!!
The room was great and service was excellent. Very noisy on the 4th floor exterior room all night long on a weekend.. I requested a room with a view and got a view of the rundown buildingf to peo next to us and listene.
The hotel is a historic landmark located near the Gaslamp district in downtown San Diego. The location is great for shopping, site seeing, and night life. The staff of the hotel was superb! A fantastic back drop for a romantic getaway.
Enjoyed our stay with our 5 yr old. Very courteous staff, local amenities, and close Seaport Village and other site seeing entertainment. Now a favorite, will definitely stay again in the near future.
Location Beds were terrible and room was small
Elegant and plush surroundings, very comfortable bed, room was lovely with great amenities even though I had a single room. Great power breakfast meal!
Great bed Could hear doors closing and thin walla
The rooms were big and the decor was very nice. The staff were great and the location was perfect for visiting San Diego. The charge for parking is too high. We parked on nearby streets for a tenth of the cost.
Cool vibe. Great room and decor. Easy check in.
It was a wonderful expeeience from the moment we walk in to the time we left. It's a beautiful hotel with a wonderful staff. The Spa Suite was a little plain in appearance for a luxury hotel but the therapist was excellent.
We always enjoy staying at the US Grant. The staff is friendly the restaurant and bar are wonderful the location is perfect. The rooms are nice the beds are comfortable. The pillows and I would ask not to stay facing fourth Street again.
The staff was friendly and courteous. The entire stay was pleasant and we were well taken care of as guests.
Staff was very courteous, rooms were clean and well stocked, beds were comfortable and had clean sheets. Clise to bars and restaurants. Overall very comfortable. Location is a bit far from the beach
Its was clean staff was amazing I have nothing that we didn't like
Solid hotel as always Front desk clerk who checked us in was not professional and quite curt. Train your staff for those who travel far distances who deserve a little common courteously, will you?
Facilities were very well kept. Room was very nice, and looked out over the Bay Area. Great location to GasLamp Quarter, restaurants, and connects to Petco Park. Great proximity to the convention center. Staff was accommodating. Concierge and valet staff were very knowledgeable on good places to eat/see in San Diego and other surrounding vicinities such as La Jolla, Coronado, etc. Also, got a little discount on zoo tickets by purchasing them at the hotel. Valet parking is a little steep. They charge $40.00/day. I agree they should charge for the service as its quicker and easier for someone to park your car and bring it to you, but $40.00/day is a little high. On the upside, you can use it as much as you want.
Loved the location, bed, look and feel of the room, and the staff. I stayed in a water facing room with a (sort of) balcony on the 20th floor. It was a tremendous view I had a fantastic time. Couldn't possibly be closer to gas lamp district The room was a bit small and unequipted for the price per night. No microwave or refrigerator unless you call and ask for one to be sent up which was a bit tedious. Overall only complaint I could have
The room was clean and well laid out. The bed was comfortable, and the windows was nice and big. The bathroom stayed humid/moist for a long while after taking a shower.
I love everything about this hotel! From the location, the rooms, the staff, the bar and restaurant, to the new friends I made.
friendly staff, very clean rooms, beautiful view, accessible inconvenient parking fees for valet, no fridge in rooms, pricey
it's a great location. Easy access to any part of sd. Our neighbors were partying until 4 am despite complaints. Hotel did not do anything about it.
Staff were very nice. Clean hotel. Very accommodating I got charged $42 fot valet parking. Valet parking should be free. You are already spending money in staying in that hotel why wouldn't the valet parking be included?? That's one thing I was Not happy about.
Very friendly and helpful employees everywhere! Need better nacho chips
Location and property of the hotel were amazing! Food was overpriced.
Always a great staff, beautiful room, all of the history of the Del, and romantic atmosphere.
The main building is charming, decadent and very unique. You'd be hard pressed to find another beachside resort like the Del The towers are the opposite: not charming, cheaply built and the polar opposite of the Victorian main. Also, everything was twice the price includes the brunch.
Loved it, never had to leave for anything. Great Restaurants and Shops One of the greatest locations you will experience
Beautiful location and great food! We paid for an ocean view and they stuck us on the second floor where our view was the back wall of the pool bathroom and a giant tree. Could barely see the ocean at all.
Our room looked like an old holiday inn and smelled musty and smokey. I found all the staff to be extremely rude. I had to interrupt a personal conversation to ask for directions. What a rip off for beach chairs. No discount for hotel guests.
Great near the beach and restaurants The toilet leaked and flushed all the time we were there, night time it was really annoying. Also, the automatic light feature in the bathroom kept going on throughout the night probably 20 times! Very thin walls and ceiling. Definitely not worth the money, but as a one time stay over.
Nothing, the hoteloverchsrge for everything. I took my pet and they have a $125.00 daily fee for the pet, this is too much.
Amazing location, super kid friendly with all sorts of activities. Great pool and service too! Sunday buffet was one of the best I've had. We stayed in the ocean towers which does not look like the other buildings and is a tad outdated with a CD player. Our refrigerator had to be fixed and at one point the hot water stopped working. I'll go back but stay in the main building next time.
Everything was so clean and beautiful. Cost was a bit much. Nickeled and dined you for everything you did
The hotel is amazing with a lot of history. The staff were very helpful, and nice. The food was very good, but the charge you for everything. We were celebrating my sister's birthday, and we got a gift card for a few discounts around the hotel. The hall outside the rooms were dirty. The hotel is very old, and some parts of it, shows it. The carpet in our room was old and dirty. The cocktails were worst than the cheapest all inclusive, and expensive
Proximity to downtown SD. No pool, no airport shuttle.
Very dog friendly, friendly professional staff,comfortable spacious room
The desk staff was friendly and helpful. Rooms were nice and clean. Relevant and modern decor. Rooftop bar is nice with a great view into the stadium. Would stay again for sure.
I love the location! The view was pretty good. Loved the room. I'm a huge fan of Aveda products and for them to have them there, was a huge plus! The friendly staff was great. Always greeting and always smiling. And the price was good. Great place to stay. Not a big fan of $40 valet parking. I didn't like that they didn't offer smoking rooms. Also, I didn't like that you couldn't vape up stairs at their rooftop bar. Why we left to another roof top bar that did allow vaping. That was kind of a bummer.
The hotel was clean and modern, what I would expect from a down town hotel. There was advertised parking but it was valet and an extra 40+$. Nothing extravagant, aveda products, ample space, modern touches, restaurant and bar on site. In gaslamp quarter perfect for walking any where. Every thing was clean No parking, they have valet. It's 40+$. Views of other buildings, down town standard. Thermostat didn't bother me, but was a bit warm for my partner.
I paid 42$ for valet because i didn't want to walk the 2 blocks away for self parking that cost 30$. It isn't the amount that bothered me the valet scratched my brand new 2016 highlander. None of the valets fessed up and I didn't notice until after i checked out and drove off.
The staff was very nice and friendly. They wanted to know where we were from and why we were there. As it turned out we told them that we were there celebrating out 44 wedding anniversary. When we got back to the room, after dinner, there was a bottle of wine and 2 lovely glasses waiting for us (compliments of the hotel). A totally nice stay. We will recommend the hotel if asked. We have already told several people what a great stay we had. The security is very good. My wife likes to use the stairs for the exercise. They were meant to be fire escapes and exit outside and require an employ to enter from outside.
It was a beautiful, well managed and well located hotel I did not like that when I booked it said parking was an amenity. That made it seem like it was included. It would have been helpful to know that it only offered valet parking that is $41/night. That was a big shock when we arrived and a bit upsetting it was not mentioned before we booked
The room and view we're great. Very clean and the bed was extremely comfortable, I took pictures of the label to buy the same mattress for my self. The valet parking Was over priced at $41/day. Especially since there is a garage 3 blocks away that is only $15/per day but I had a broken ankle and had to use their valet parking. Most of the time had to wait over 20 min one day they misplaced my car after about 45 min had to go with the valet to find my car in the garage. To the hotel's credit they were very apologetic and comped my valet parking fee for my entire stay so they still have good customer service in my book.
Beautiful room (upgrade) Great location Friendly and helpful staff Excellent upkeep Parking is high... better to use taxi/uber
pretty clean place, very good location, very good value for a money. Valet scratched a bumper on my car, they took responsibility for it right a way, absolutely no questions asked. They had their report when checked in, all paperwork ready, and handled the accident in a best way. Offered as a 4 star hotel. IT IS NOT A 4 STAR IT IS A 3 STAR!!! Does not have a pool or a Jacuzzi. Asked for a housekeeping twice, room was never cleaned up, called for a 3rd time, they said "crew has gone home" but we can send you some towels... . That's when I expected to stay in a 4 stare hotel. Valet took 30 min to bring a car. Bumper got scratched.
Clean, great location, nice room and a modern feel. Valet is 41 bucks... Give me a break. Parked a block away for $15
I was very satisfied, was even able to check in hours ahead of schedule and was upgraded to a better room. The location is fantastic as well as the view, staff was attentive and courteous, definitely recommend this place.
Rooms were good size with a nice view. Big screen TV. Downtown location near to attractions. Didn't sleep well because the mattress was a bit lumpy. Gave me a backache. The breakfast menu is pricey. $44/day for parking. Hotel like Westin should have free parking available for guests.
3 blocks from coaster, very comfortable, free shuttle to the airport, beds are fantastic They nickel and dime you for in-room wifi (seriously?)
Loved the staff. The woman at the front desk was super friendly and nice and her alone would make me want to come back and enjoy the Westin again!
Not all staff was friendly, room wasn't thoroughly cleaned one day and Cafe and restaurants only open till 1pm. Also some staff gave poor directions as to how to get to places.
Clean friendly $44 parking cost and one way streets with only two valets
Great location, clean hotel, GREAT bed. Best sleep I've had in a while. Bathroom was nothing to write home about and parking is a bit expensive
The amazing view, the helpful and friendly staff, and the amazing deal!
Good value for you money. Very clean. Good facilities. Bed too soft, it is like it is just made entirely of pillow. I had some maintenance issues in my room, which they fixed, but they wanted me to move instead.
The room was very comfortable and had a nice layout.
the bed was very comfortable. The restaurants and lounge were enjoyable.
this Hotel is on nice area, walk distance to Midway museum & seaport Village, very convenience & we will definitely come back again for vacation!
Nice older hotel, great value Was a bit noisy near the pool
Close to old town and mission bay Free parking Pool is heated A little outdated Nice from freeway if your your faces freeway
Wasnt able to check in until after 5:00 PM. That, to me was unreasonable. Something to do with short staffed in the houysekeeping dept. I flew in from HNL via Seattle so was shelled and didnt appreciate waithing so long to get my room.
Its only minutes from the beach and Sea World. Convenient location and affordable price makes it a value. Clean and interesting decor, even if a little cheesy. Very 1950s castle motif. , But the parking lot is so small you'll be lucky to get a spot at all, let alone next to your room. And I wish the bathrooms were human sized. I could barely turn around in there. Also there really isnt a continental breakfast, but I feel bad complaining about something I'd never use personally. All in all tho, I'd probably use them again.
Front/restaurant staff very nice and attentive. Rearranged guest to accommodate special needs family member. Hot tub was nice. Bathroom very clean. Housekeeping glaring at husband when he asked a question, dirty blanket on bed, fairly certain that bedding is not washed regularly. Carpet dirtier than a simple vacuum can handle. Cramped space, especially bathroom. Tv nice, but small.
Rooms were standard, clean enough, beds comfortable enough, etc. BUT the waffle spot, now there's where this place stands out. Imagine the best waffles of your life, just a 2 minute walk from your room! Definitely the best part of the stay. Would highly recommend the blueberry waffles.
The Staff is wonderful. The hotel is one of the cleanest I have ever stayed. Food was good and the Bartender fantastic. I highly recommend this hotel.
well maintained, even if dated noisy guests
The staff, from the manager to the cleaning staff exceeded great. They were all so helpful, patient and went above and beyond helping us with ANY inquiries. The restaurant (mexican) and the Waffle Spot were both FABULOUS! I can't applaud the staff enough! The day we arrived San Diego was having the WORST rain storms in over five years! We requested an upstairs room due to the flooding. But the staff went above and beyond in getting us settled, provided extra requests from us with NO HESITATION! I would recommend the KINGS INN if you want open hospitality and NICE PEOPLE!
Rooms were clean and equipped with a/c. They also have a pool and provide coupons for Waffle Spot. Booked a king bed room and we were given two queens but room was really nice and clean so it wasn't a huge issue.
Cute hotel. Nice pool/lounge area. Rooms were clean and comfortable although it did take quite a while for the A/C to cool down the room. Staff was friendly and helpful. Check in isn't until 4pm...that seems VERY late to me. I have never encountered a check in that late before. I understand that rooms need to be cleaned but if check out is 11....maybe that's just me. Luckily they were able to accommodate our early check in the weekend we visited. No continental breakfast that I saw, which was listed as an amenity.
We were on out 19th wedding anniversary celebration and we wanted to get away from the city, so decided to go local. Just on the other side of the Coronado bridge we found this nice secluded resort property right on the water. When we checked in, a wonderful receptionist upgraded our room to a suite and we were literally right in front of the bay with a gorgeous view of the city and the bay. Room and the badgering were very spacious in the grand view suite. Extra large tub was very nice. Bed was super comfortable. Resort is pretty spread out, so it didn't feel crowded even in the middle of the Summer. We will bring our whole family here next time. Breakfast buffet at Market cafe wasn't that great for $25 per person. Also $29 for self parking. For the money they charged for the room that should be included. Pool area isn't all that grand. Adequate though.
The staff was very friendly! We loved the shuttle into town and to the beach, great perk! Breakfast from The Market was pretty good and came out quickly. Beds were comfortable. Every room has a balcony which is awesome! We had a couples massage at Sea Spa, I had Nancy who I highly recommend! Our TV was broken, which they replaced and credited us a free movie. Bathroom and room in general was a little dirty; looked like something had spilled on the tv stand and wasn't cleaned, hairs in bathroom and in sink. Our view was basically of other balconies and the side parking lot, which was a bummer with paying so much to stay there. The Sea Spa area seemed a little run down. I feel it wasn't worth the money- it was more of a 3.5 star experience when I was expecting a 5 star from Loews.
Our check in was very late
Stayed in coronado bay view room -- nice view, and quiet/relaxing at night. Pools not crowded. Hairy bathrobes left in closet from prior guest; multiple calls to get new robes, and dirty robes not removed (we ended up leaving them outside in the hall). Tiny/claustrophobic shower. Location is ok, but you have to drive to get to a decent beach. Probably not worth $300+/night. Will try the Del next time.
Front desk did not have my reservation. Good thing I had my 3 page printed confirmation in the car.
For the money that we spend to stay at the hotel, I felt the $10/day fee to use the work out facility was unwarranted. Not only that, the US is the heaviest country in the world and yet our upper scale hotels feel the need to charge for their workout facility. Their competitors do not charge to work out
Size of the room, view from the room, the spa and the courtesy of the staff
I was told there was Self-Park or Valet, upon arrival I was informed there is ONLY valet and it was $42.00.
Very friendly and helpful staff. The room was clean and large. The hotel location was ideal due to its proximity to different eateries and shops. I wish I had the time to enjoy a run near the waterfront which looked lovely. It was a little pricey at over $300/night, but then again it was Memorial Day weekend.
Choices to be green. Close to the convention center. Hours for the recreation area were limited.
The breakfast. Didn't like the $40 night parking fee and I thought the customer service at the front desk was terrible.
Location After realizing I left a jacket in the closet, I immediately contacted the hotel to retrieve it. Two messages were left on housekeeping voice mail. Twice I spoke to front desk and was prommised missed a call back which never came. No manager was available at any time. After a day and a half I recieved a message from housekeeping that they didn't find it. The outcome would have been different had the front desk or management given quality customer service. I am a Hilton Honors member and frequent guest.
The rooms are big, and the hotel close to a beautiful beach. The is a nice center of restaurants near the hotel The Peking in the hotel too expensive
Breakfast was good. Afternoon cocktails and snacks were a nice touch. Big, comfortable room. No drinking glasses in room. They charge for Wifi.
Nothing 1. 45.00 parking fee 2. Pool and spa broken 3. Room service horrible 4. It's under construction very loud and smells like paint 5. Walkways are taped off 6.complimentary breakfast horrible
Nothing went right and it continued even after we left the hotel
The staff is very friendly. The hotel is very clean. The free hot breakfast was good. The location is is great.
almost everything worked out just fine for us.. long line for happy hour.
Location, room separate from living area a huge plus. I booked over the phone directly with the hotel, what I was quoted over the phone was $100 more than what was emailed to me in my confirmation. I had to cancel, and was transferred to 3 people before I was allowed to do so. I was told there was Self-Park or Valet, upon arrival I was informed there is ONLY valet and it was $42.00. I was not informed that the hotel was under major renovations when speaking to the hotel on the phone either. "heated pool" was barely warmed up, more cold than anything. The parking felt like the biggest disappointment, especially being lied to over the phone.
I loved the whole experience! Friendly staff, helpful front desk and the rooms were SO beautiful! We will definitely be coming back :) I didn't like how short my stay was...nothing you could do! When we had brunch, I feel as though we could have had faster service but other than that the food was yummy and the space was beautiful!
The location was fantastic, right in the middle of downtown. Walking distance from nearly everything. The price was significantly better than other much pricier hotels in the area. Staff were very friendly and helpful. The fireplace in the room didn't really work. The maintenance guy came to the room, but couldn't figure out how to fix it. Not a huge deal, but a bit disappointing. The ceiling above us was creaky... every time the people in the room above would move around the ceiling would creak and squeak. It was annoying, but otherwise the room was quiet.
Clean, nice, and elegant hotel. Great location to Gaslamp District near bars and restaurants.
The hotel definitely had a lot of charm. It was nice and clean. A lot details throughout to notice. It had a New Olrleans-esque courtyard that was really nice. Room was a bit smaller than expected. I didn't like that there was no place in the hotel to heat up any food.
Room nicely appointed and bed extremely comfortable The valet needs to bring his coffee with him at 7am or drink before he leaves home. I had to rustle him up to make an 8am appointment.
You guys cancelled my reservation for a conference....... You guys cancelled my reservation for a conference....... :(
Nice ambiance. Restaurant was great. Front desk service was very friendly. Being near the convention center it was a bit noisy and rooms that face the center courtyard are subject to echo of conversation late at night.
Charming hotel with unique "old times" style with newer modern amenities. Their balcony rooms are beautiful and the beds are amazingly comfortable. Great location for gaslamp!
Really great location. We went for a date night and were close to great restaurants, nightlife and the mall. Really loved the Victorian feel Tiny room! No fridge in the room (sad to not store our dinner left overs)
location was nice. Common areas beautiful. Staff helpful. Overall clean. In general, happy with our 1 night stay too celebrate anniversary Room on the small side, which was ok for our short stay, but not if you've got plenty of luggage. Some minor details could use touch ups (e.g., bottom corner of doors in bathroom chipped). Not sound proof.
I liked the location, the decor, the patio dining, food, staff, price. Nothing.
The whole experience was great. The room was perfect for the 2 of us and the gas fireplace was wonderful. We had a great view as well. The downstairs courtyard was gorgeous and I wish we had taken advantage of it more. The location was ideak, walking distance from everything we wanted and needed to do. The staff was super friendly and the room service was great. i would just suggest bigger pillows :)
The lemonade on arrival was very nice and the movie screening at the pool was awesome.
Definitely enjoyed the room, fit for two couples. Super comfortable and great ambiance. The pool was the best part even though I didn't get to swim in it cause I was too busy sleeping on the hammock. This hotel was so close to all the main places we wanted to go, only about 10-15 mins to Gaslamp, not too far from beaches and surrounded by great restaurants which is mainly all we did!
Quick check in
The staff were so helpful and willing to accommodate us! We arrived around 10 am because of an early flight and they checked us in at that time which was great since we had a wedding to attend in the afternoon! Everyone was very friendly and pleasant. Unfortunately the pool was closed while we were there for renovation.
Front desk gave me free wifi The heater turned cold in the evening. I was sick the following 3 days.
Great bar and dining staff! Parking is not ideal and excessive costs!
I felt comfortable, secure and very quiet to rest with a nice view. Location is very convenient for different purposes. I liked all
Staff was very nice, welcoming and helpful. Location is great, in the center of mission valley. There was a bug in our room but they sent someone to clean our room while we were gone. They asked kids to leave pool area at 11pm but let us stay a bit longer which was nice since kids were a bit loud. Comfortable bed. A bug in our room. Parking = $$$.
the location no refregation on the room and save box
Very close to where we went ( Sea World, San Diego Zoo and Balboa Park). Nice mall nearby. We couldn't figure out how to undo the bathtub drain but someone came by right away to help us out.
The staff was plesant,helpful and friendly.The hotel is within walking distance to near by shops and only a short taxi ride to downtown or attractions.The hotel is all that you would expect from the Hilton group with luxury appiontments and quiet comfortable rooms.My wife and enjoyed our stay and would have liked to stay longer. A limited courtesy bus being available would have been appreciated.
Conviently located and though it iis next to hwy our room was quiet, beds amazingly comfortable from the bedding to the mattress. The hotel staff in all.areas ie registration, restaurant, service help were all friendly and helpful. The hotel amenities such as pool and gym are also very clean.
I love the location! There are many shopping centers near by and everything else is pretty close as well. The hotel was also very nice and had a nice staff. I didn't lik that the housekeeper kept knocking and knocking at 8 am trying to clean our room when we were sleeping.
Under construction. Noise is unacceptable. Parking is a mess.
The room and bed return my depositl Return of deposit
The moment you walk in it smells so amazing like really clean and has a great atmosphere. The staff is friendly and everything is so nice and modern. The room was a perfect amount of space for 4 and it had everything stocked. Parking is in a garage right next to the building and you feel very comfortable and safe. Will definitely be returning soon! :)
My boyfriend and I loved everything! The bed was comfortable, the room was spacious enough, the room service food was delicious. The internet never gave us any trouble. The pool was salt-water instead or chlorine and was a very comfortable temperature. The service from the employees was spot on, as well. We kept interacting with the same man at the front desk, and he was extremely helpful. The one thing that I didn't like was the hot tub: the water was just a smidge too hot for my comfort, BUT I was able to adjust to it after a few minutes. That's more of a personal preference kind of thing, I know plenty of people probably like a hot tub to be exactly that temperature or even hotter, so it's not really a complaint.
Fabulous view from the rooms and very comfortable beds.
Location is great right at the mission bay beach front and the oceana restaurant sits facing the mission bay beach. Staff is friendly at hotel as well as the restaurant. Stayed at the tower. While wifi connection was excellent and convenient, the rooms need update. In particular, the air conditioner (heater/cooler) spews out bad odor.
Close to Pacific Beach The AC went out in our building they were not able to give us a different room. My 2 month old baby ended up with a heat rash it was terrible. Then the soap dish was covered in hair as the last customer shaved and tiny hairs were all over our soap. The humidity without an AC was unbearable. We paid way too much for what we got. Hotel did nothing about any of this.
Balcony views of Mission Bay and the Pacific Ocean. Expected concierge to be more knowledgeable regarding restaurant choices.
Liked the views of the ocean and bay, staff were very friendly, loved the warm water in the pool
Beds are comfy, helpful and courteous staff, great location. All was great. No complaints.
We had a great time. Daughters wedding was fabulous, every detail was handled beautifully. We had many out of town guest that were as pleased as we were!
Great location. Friendly Staff, Nice rooms. Paid Parking. Most spa functions are at additional costs.
Quite Almost every thing but the most was the $20 parking charge. after $300 per night they ask me pay for the parking! !!!!!!
Great value for the money! Lots of local activities to do on the property, and wonderful accommodations throughout. It's a great place to try Stand Up Paddle Boarding for your first time! Rooms are spacious if you get the suite, and we really loved the grounds! It's a tropical paradise! Well maintained! The restaurants are pretty good, we would recommend the Sunday brunch at Oceana! Also, take advantage of the Bahia Belle cruise in the evening hours. Unfortunately, when you make a late night request, the staff doesn't come up to your room and bring you whatever you need. Aka, we needed some late night towels and we were told to come down to the front desk (all the way from the tower rooms) and get them ourselves. This has never happened to me, especially at a "4-star" resort. In addition, I have been to many spas in my lifetime, and I felt that their spa treatment was very overpriced for the quality of massage received. Overall, we can't decide if we would come back because the positives were so great, and the negatives were so bad! We are 50/50.
Close to airport. Parking was free and infront.. They did not call up for wake up. It was a disappointment. Tight quarters in the bathroom. The toilet situated too close to tub and basin.
The staff was amazing and friendly. Sent wine to our room for anniversary and helped out with cab driver trying to swindle us. Rate was amazing. Shower did not work well. Could not switch to bath.
The STAFF was the VERY BEST... WOW... Great front desk people extremely helpful Executive Floor staff always attentive... Housekeeper very good Maintenance Guy... did good Job. when he tried to fix the AC... Bar lady... was extremely helpful Room was Great and nice size .. nice remodeling job This was extremely nice Hotel... please trust me ..and stay there! TIP: Book on Kayak and 30 days in adv. then the rate will be MUCH less ,,, only 1/2 of the normal rate... NONE!!!!
I enjoyed the overall hotel but did not like the way everyone was checked in. I called serveral times to see if I could do a early check in 30 mins before 4pm. I was told to call back in an hour to see the status of the room. Still wasn't ready. We arrived about 30 mins before check in time and was still told it wasn't ready. Left to go grab dinner and came back aroun 4:45pm to check in and had to wait in line for over 30 mins. The rooms were nice, but the beds were very squeaky. Very uncomfortable
They are so friendly at this hotel. We stay here all the time. It just happens to be in an area we need to be near. It also helps to have a Club level room. Free breakfast, snacks,etc.That way you feel like you are at home. This is an older hotel so the size of the bathroom was just barely adequate. I also don't like paying for parking but the cost was minimal. Other than that I can't say anything else negative about the hotel.
The staff at the Sheraton were very attentive to customers and their needs especially Minge. The Hotel was centrally located to many businesses and restaurants. Services were great i rate this hotel a 5.
The hotel was clean and everyone was nice upon arrival. The walls were very thin. We could hear our neighbor's conversations and were woken up around 4am by some loud bass downstairs. Pretty disappointing considering everything else about the place was really nice.
Close to restaurants and the shopping mall. I liked the in room Starbucks, free water bottles and nice bathroom. Right next to freeway so I could hear traffic constantly. No tv channel instructions and couldn't figure out the tv. It's not the typical hotel where we relax and watch movies at night. Also the mattresses did not seem for high quality. Felt stiff with good linens to make for poor mattress.
Great location easy access throughout San Diego. Though next to freeway, room was quiet. Easy parking and good staff.