Pros: I was shocked to find that the rental I researched was at a rental yard 30 minute drive from the airport, with two small children there was no way for me to get there. The hertz bus took me to the rental yard at the airport, they did not have my reservation, told me I would have to take a cab, but cabs don't have car seats, I had rented two car seats. So luckily they did some switching and got me a new contract at the rental yard at airport but the cost was almost twice the price you all quoted me. I was stuck paying the extra money cause I had no other option, so my point is, my communication with you failed miserably! Therefore I paid way too much and will think twice about using your service in the future. It should be made clear as to if there is available ground transportation to the rental location that is child friendly, other wise it's a real headache with two young kids at my feet and being a single father, it was a less than stress free transaction. I paid 600$ to fly from San francisco to San diego round trip and 400$ to rent a car from Tuesday at noon to Friday at 5pm. That's way!!!!!!! To Much money!!! Highway robery!!! Should have been like 35$/ day not 85$/ day, but I was left with no options and a schedule to keep. You could have done better, I could have done better, and therefore I'm left with a sour taste in my mouth about the whole experience through your site. That said, hertz did what they could, To get me on the road as quick as possible.