|Pick-up location||Lemon Grove|
|Car types||Compact, Compact SUV, Economy, Full-size, Full-size SUV, Intermediate, Intermediate SUV, Luxury, Minivan, Pickup truck, Premium, Standard, Standard SUV|
|Popular agencies||Enterprise Rent-A-Car|
Pros:The staff was really friendly and helpful. They went above my expectations to make my experience memorable.
Cons:They forgot to show me where the button was to open the gas tank. But I was able to find it after some digging. Not a problem at all.
Pros:I liked how clean the vehicle was.
Cons:I reserved a full size suv. I was given a midsize suv. I waited over 30 minutes to just pick up the vehicle. Staff continuously put in the wrong address (assumes my drivers license contained my current address) instead of asking me which caused my credit card to get declines because of the wrong billing zip code.
Pros:Location was clean
Cons:No cars were available despite reserving one.
8.4 Very good
Pros:Staff was friendly.
Cons:More staff. Went to to see I could pick up early but car wasn’t ready.
Pros:Staff was great, pickup and dropoff easy
Cons:Nothing all was great
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Cons:I can't imagine
Cons:I waited 50 minutes for my car . The car was given to me with 1/8 of a tank of gas .
Pros:Not much. Efficiency of staff on car return.
Cons:I booked the reservation 3.5 hours before picking it up. At that time, your computerized inventory told you that you had no full-size cars at that location, nor at the 3 other closest locations. So it was completely unethical to accept the reservation, even to quote a price. After 20 minutes and no progress, I finally agreed to accept a Ford F150. The seats are so high that the top of the driver's door is closer in height to the seats than on a true full-size car. I'm just over 6-1, but with short legs and the length of someone 6-4 or 6-5 from my hips up. It was an uncomfortable form of limbo that I needed to use to get in and out of the truck. It will take a few days for my back to recover. Also, the Ford 150 XLT (I think, maybe XLF) is well over 9 feet wide, and of limousine length, making it very difficult to park. Indeed, it didn't really fit in our driveway, either length or width, and we are not allowed to park on the street.
Pros:Staff was friendly and efficient
8.4 Very good
Pros:Staff was fine
Cons:I am always nervous about renting a car. There is always something a little damaged when I receive it. As far as I know there wasn't any problem turning it in. I just wish there would be more transparency of the documentation of the damage. Always take pictures before you leave the lot.
Cons:I put in a rental for the San Diego Airport and it reserved the car at a location 30 minutes away. The airport location was out of cars so we had to take a cab to the location (not really convenient with a car seat) and would have had to pay an additional $150 to drop off the car at the airport.