Would you like to save as your currency permanently or for this visit only?
The Strip House restaurant
Clean. Nice looking. No free coffe in lounge. No free breakfast on weekends. Not enough parking. Pool closed at night.
My girlfriend and I spent the night there for a nice getaway from home after we had went to my brother's soccer game at Seton Hall. Everyone and everything was great. The room was perfect, we had requested extra towels before we checked in and the accommodation was made. When we got there, I called the home bar to request a bottle of wine and the bar staff was able to help recommended a good wine for us. Everything was clean and comfortable. Definitely would recommend staying here for any occasion, especially for the price, very good value. We will absolutely keep this hotel in mind for weekend excursions in the future. There was nothing not to like, everything was great.
Very friendly and professional staff.
Price, Location and Staff WiFi didn't work in the room, but not a big deal
Pleasant and clean No bathroom exhaust
Very polite and helpful front end staff.I needed directions and they gave me better than my navigation system! I did not enjoy my experience at the breakfast buffet.They sat me a a table very near the entry door and did not cover the table with linen. I thought this was standard until I noticed every table around the room had been covered with linen except mine.
The staff was extremely helpful and courteous in both the hotel and the restaurant. The facilities were clean. The rooms need more noise insulation. Both from outside noises, and interior noises. There should be an exhaust fan in the bathroom.
Location & price. Thin walls.
Doorman was nice. Girls behind desk were not pleasant. Plus, I checked out early. Booking.com told me there would be a cancellation charge but I didn't hear how much. Hotel charged me a cancellation fee of $75; Booking.com's email showed it was supposed to be $35. Same when I checked in--rate higher than Booking.com, but I caught it then.
comfy beds, entire staff bathroom amenities (shampoo, conditioner, lotion)
The property is modern, sleek, beautiful. Anda well kept facility. Breakfast is not available on the weekend, only through a limited room service menu.
When we arrived, it appeared that our reservation was unknown! Who is to blame, the Hotel or Booking.Com?
Hotel did not have record of reservation through active hotels website. Could not contact active hotel to find out why
The price for the weekend was great but on Monday it double Not the best at all!!!
We loved the atmosphere in the bar, and having it open till late. Very handy after landing relatively late! Very friendly staff on the bar, on reception and the shuttle driver. Extremely comfortable and a convenience store next to reception which came in use! Amazing value for money, same standard as any high 4* hotel if not better! Loved the stay, thanks! :) We couldnt find the shuttle to the hotel when we landed very easily, so ended up paying for a taxi, however when leaving the hotel, we were pleased with the efficiency of the services.
Okay for the money Bar/restaurant was over priced and the WiFi was down. The doors do not close very well...
Facilities were very nice -- clean and comfortable room. Staff at check-in desk also friendly and helpful. Shuttle service driver was very nice on arriving, however, shuttle driver in morning was late and a bit rude.
Location to airport The staff member checking us in excellent the 2 ladies in the morning extremely rude not interested in helping at all the old grey hair lady and a dark lady they could not have been more unhelpful
The lounge was good to relax. Great greek salad. Best was the shuttle to the airport which allowed cheap public transportation to/from NYC There is nothing within walking distance (food/drinks/snacks)
Nothing The hotel is nothing like the picture, it was very dirty and old. This is the worst experience I ever had. DONT BOOK THIS HOTEL, its full of roaches !!
we thought the telephone call to the room upon our arrival asking if everything was ok with the room was excellent. only speciality teas supplied in the room. Gratuity in restaurant was forced upon us, not given the chance of discretion.
Location next to Newark Airport with free shuttle. Good value. Hotel is shabby, carpet fraying, lots of dings and marks on the walls in hallways (though room itself was in better shape). Housekeeping must've been rushed, because underwear left by a previous guest was on the floor of our bathroom. Yuck.
it is very nice hotel, the shuttle bus is on time, the room is very comfortabel, pepole are nice at this hotel. I will stay there in next time..
Had to pay for computer access in business suite, no free TV channels…..everything was promotional.
Great bed, nice room layout, very quiet and dark which was nice for sleeping. If you close the curtains you will not be able to tell you are essentially in an airport. Restaurant was okay -- not bad, not great. A bit expensive for the quality.
A shout-out to the Newark Airport Marriott for their excellent customer service. Having taken a red-eye and landing in Newark at 5:55 yesterday morning, we went straight to the Marriott, not necessarily to check in, but to have them be aware that we were there, because we knew we wouldn't be back to use it until around midnight. The night clerk decided just to check us in early, at 6:30 a.m. We never went to the room, but left for our day in NJ and NY (and Neal Gottlieb 's Survivor viewing party, which was attended by so many relatives and friends). When we returned to the Marriott just past midnight, we attempted to print our board passes for this morning. When that didn't work, the same night clerk offered to try during the night and have them for us in the morning. Great. We went to our assigned room, and when we opened the door, we saw it was a wreck. It had not been cleaned at all. So it was a trip back to our now favorite night clerk. After explaining the situation, a supervisor got involved. We received an apology, and an upgrade to an executive suite which included a full breakfast. Thank you, Marriott!
They set up a pack and play and refrigerator. Huge win! No bellman to bring our bags up. We had to push the luggage cart ourselves. The restaurant was initially rude when I asked to take food upstairs (to my husband and sleeping daughter). I was surprised that this was supposed to be "in" the airport but it still required a van to access. They will not direct you to a walking path. The van was included (nice) but the driver refused to go to the premier counter, leaving us to lugg baby and bags up multiple flights. Not as easy as for a solo business traveller
The rooms and staff were nice The shuttle service was very poor. Understaffed shuttle service for people trying to make flights. If you are going to use mini-vans, you need to have more of them, or have bigger shuttles on stand-by.
Got in at midnight and still able to grab a quick bit in the restaurant/lounge! Staff was great and never made us feel rushed.
I PAID ALREADY.BUT THE FRONT DESK LET ME PAY AGAIN
The bed was comfy and divine! Check out time was noon. Service fell short. Shuttle took 40 minutes to arrive; I had to call twice. Massive plane delays brought me in at 3 a.m. and it was not fun waiting yet again. First room shown smelled to me of smoke; no problem about changing rooms. However, she said she would slip a new room key under the door while i could sleep (almost 4 a.m. by now) and she did not. It was easier to not leave the room when I woke (bc very tired) then to deal with trying to get a new key to my room when I would be checking out soon. I left hotel at 11:30ish a.m. without coffee but showered.
check in was easy. beds were comfy. It smelled old
Lobby and restaurants remodeled. You can walk to terminals but a shuttle is provided. Best place you can stay when departing from EWR.
The place was very clean and nice, and very professional looking. If you're not a posh business person, it isn't the best. We made the mistake of ordering Dominos to the room, and the hotel was obviously not very happy about "fast food" coming. First of all, they gave the delivery person a hard time and accused her of not really having customers here and being shady, before they finally called my room. Once I confirmed we had indeed ordered pizza, they wouldn't even let the delivery person come into the hotel, and I had to go outside to meet them.
I loved the comfort, cleanliness and everything overall I will be returning soon.
1st- Decent breakfast 2nd- Could not hear the airplanes even though we where right next to the airport. 3rd- After having an issue with the first morning having the lobby and breakfast area completely blocked by a school group, they moved them to a conference room are for the next 2 days to resolve it. 4th- Had plenty of power outlets around the desk. 5th- The free wifi internet was not slow, making it unnecessary to purchase the $9.99 a day "upgraded high speed" pass. After reading reviews for all the hotels in the area and seeing mixed reviews for all,I decided to to try each hotel for a few nights to see which was the best. Facing a 2-3 month stay in the area, I was going to be able to try a few. This was my second hotel after Holiday Inn Newark, so here is what I got. 1st- No bottled water in the room, maybe this is just a Northern US thing, because most major hotels in the Southern US and West coast have 1 or 2 free bottled waters in the room. 2nd- Had to pay $15+tax a day for parking even though when reviewing the description of the hotel it said there was a "Surcharge" for extended parking, it did't show the fees for parking until after booking even though it showed it as an amenity. I mean, I didn't have to pay for the pool, business center, gym, or elevator use, and they were all listed as amenities without noting a surcharge. 3rd- There was a smell to the room I couldn't place. It was a light smoke and minor mold smell. I got used to it after being the room for a few hours but every time I left and came back, there it was. 4th- Fridge was the smallest fridge you could possible find, like 1.2 ft2.
Overall the hotel was beautiful. The room was very spacious and neat. My stay was very pleasant. The jacuzzi was out of order and the pool water appeared to be dirty. I didn't like that you have to pay for parking if you booked a room and that you only have 1 hour of free parking.
clean comfortable and roomy...really nice breakfast
Everything, microwave and fridge were available without extra charge, relaxing atmosphere and i felt safe in the environment. No dislikes here.
Staff was great convenient location
The room was super clean and spacious. I would stay here for leisure or business anytime. We even had a little view of the city and planes coming into Newark Liberty. My wife and I drove here from Ohio and this was the perfect balance of what we needed. Cost effective + parking + NYC access A little far from the city and public transit but with a little creativity you can get there in no time for only a few dollars.
Proximity to airport. Shuttle service to and from airport.
Convenient shuttle to the airport They provided me with take out menus for nearby delivery I ordered delivery from a nearby Italian restaurant and they delivered it right to my hotel room door. Nice indoor pool and jacuzzi There is no bar or restaurant in this hotel you have to walk down a road where there is no sidewalk to get to the Courtyard Marriot which is a short walk but 2 doors down to get to the food and bar. Menu and bar is extremely small.
The staff , breakfast and pool The location kinda tricky
Upon arrival we found a spacious room which was very clean and updated furniture with comfortable double beds. Microwave and mini fridge were included as well as free parking. The free breakfast was nothing fancy but was adequate and got the job done. I was happy to find my favorite Kashi cereal, but the coffee wasn't to my liking. Overall I would definitely book this room again.
The staff were very helpful.
Location was great. It was nice to be able to get out of the city and away from the holiday crowds. Nice views of the city skyline. Not much night life close to the hotel. Most restaurants close to the hotel were closed on the weekend.
Very clean. Staff was helpful and friendly. Beautiful views. $32 a day parking and no free WiFi.
Excellent service Clean Great views of NYC Location is perfect PArking fee is too much.
Downtown location, close to restaurants and activities. Friendly, helpful and efficient staff
Stayed for 4 nights for the 2016 Star Trek convention in NYC. No regrets. Staff was friendly and helpful. Convenient, free parking. Clean, comfortable room. Good breakfast. Walking distance to Newark Penn Station. Reasonably safe urban neighborhood. Easy access to NYC via PATH or NJ Transit. Price compared to NYC hotels. My room had a nice view. Was able to park the full day after I checked out. Elevators malfunctioned one morning (this was a huge annoyance). Area around hotel closes very early (no good restaurants, convenience stores, etc).
Every thing Parking
I had low expectations based on reviews, but rooms were clean and spacious and recently renovated. Wifi worked fine for me. Staff were friendly and attentive. Good value for the money. Maybe I just got lucky this time, but nonetheless I'd stay again. Fine for a night. The area is a bit dicey, but not so much so that it should prevent you from walking to the train station, etc.
We were very well , near restaurants, quiet place, very good breakfast and free parking........................................
I asked for a "quiet" room and ended up next door to a group of women who were clapping, cheering, and in general having a good time. I don't mind people having fun but at 1:00 in the morning I really wanted to get some sleep.
- Good complimentary breakfast - Decent gym facilities - Convenient free shuttle to the train station and airport - WiFi fairly fast and reliable I was put on a floor that was renovating (maybe all floors were renovating). As a result, the entire floor looked really run down, it smelled like paint, and it was loud.
The location is very close to train stations and the free parking is a very nice perk. If they run out of parking they will park it for you. The elevator is simply amazing. It sounds like such a little thing but it is really fast and they don't shut them down on off hours so you're never waiting for one. As other guests mentioned the A/C doesn't work very well. If you turn it all the way to cold (past the temp settings) it will get comfortable after about 30 minutes. The bed is very lumpy and extremely uncomfortable.
Good location for getting into NYC. The breakfast was pretty good. Employees were very friendly. Room was clean. Bathroom door did not close and some of the walls had paint/wallpaper peeling off. Vending machines were all either non-functioning, didn't take bills, or were not well-stocked. We ordered a cheese pizza when we got in for a quick bite to eat and it was possibly the worst pizza I've ever had, especially from a restaurant. A frozen pizza would have been better. Our neighbors rolled in around 2 AM and were loud and woke us and kept us up until about 5:30 - 6AM when we finally had to call the front desk to ask them to do something about it and even then it still took a while for them to quiet down.
Location & Price are great! Good breakfast included with hotel stay. Had to switch rooms b/c of a grainy picture in tv and shower stopping up. Also, b/c of warmer temperatures during this winter season the hotel decids no to offer heat in the rooms...WTF? IT STILL WAS COLD AT NIGHT!
Rooms updated but small, adequate for my business needs. Onsite restaurant, excellent food and service but is pricey. Parking is free, good news, finding a parking spot can be difficult but attendant is helpful, may have to park 1/2 block away.
The food and the shuttle service as well The first room smelled like cigarettes and was tiny. But the second was nice
It has a very convenient location near the train station that made our trip in and out of New York easy. There was some difficulty in confirming a taxi booking to go to an event.
I did like the access to the New Jersey Transit and airport. There are some resturants and shops in the building to pick up anything needed. The hotel staff was very nice and helpful to any questions we had. I did not like a few things in our room, such as, no place to hang a hand towel, the sink counter was badly cracked with a poor fix job, and the hair dryer was very old and weak. It seemed as a left over from another guest. The safety is questionable. I was there with my husband and felt okay but we both felt uncomfortable at times. I would not recommend staying alone or walking the streets at night. If you are there to visit NYC, I highly recommend staying in the city over NJ. With the cost of transportation and time back and forth, you waste time and money.
Concierge Service on the 9th floor was super! Expensive restaurant in hotel with very poor service.
Comfortable bed nice staff Needs to be renovated in areas
Arrived late and called the hotel about the shuttle from Newark airport, was told it was on its way. 1 hour later was told it was stuck in traffic, so caught a cab and was there in 10 minutes, didn't see much traffic anywhere.
Clean, very close to train station. Don't expect to check in before 3pm. Breakfast in the restaurant was terrible. Got the corn beef hash... by far the worse I've ever had.... tremendously overpriced for the quality of food. You will hear the honking from the traffic until approx. 10pm. The area surrounding the hotel is not nice... I would recommend not walking around much.
The bed was comfortable and stay was good. Don't order order room service . The food was terrible.
The staff were very helpful, they were particularly friendly in the Market Grill where we had breakfast on 2 mornings. Beautiful room, and the bed was one of the most comfortable I have ever slept in. Usually we stay in Manhattan when we visit New York but this hotel offered a great alternative.It was very cost effective as it was $10 return from the station to Penn Station New York [34th Street near Macys] Our room was not ready when we arrived and even when we came back at 11pm, we then had to wait on the bell hop to bring it up. Think this should have been done.The Starbucks attached to the Lobby only opened Monday to Friday and even then closed at 7 pm. The walkway from the train station to the hotel was closed each evening when we returned from the city meaning that we had to go outside of the station and cross the road to access the hotel lobby. During this we were stopped several times by people asking for money.
No running water. Not advertised at the time of booking although they knew there was a scheduled outage for repairs. Had to check out, get reimbursed and go to another hotel upon learning that there was no running water at check in.
Easy access to trains, Amtrak & PATH. Food was good. Service very good. Staff very good and nice. Very secure. The room door was slightly off kilter so it made a lot of noise when shutting
It's quite convenient, although the area isn't great. Staff was rude. They need to learn how to smile because their vibe was negative.
We enjoyed how large the rooms were for the price we paid. Also conveniently located next to Penn Station.
Breakfast was horrible tv was broke and I set the alarm clock for 8:00 am and bring they cut the power off for a min the alarm didn't go off getaway was awful
cleanliness, friendly hotel staff Women's bathroom above my room. You could hear high heels and high power toilet flushing from the 6th floor bathroom every few minutes.
Can't give much of a review. Was there on business for one night. Location was convenient. Exterior was impressive. Room was nice. I was not expecting much, so it met my needs. Would stay again.
Everything, services and everything they did to make us happy The bed a little be, it was like not what I was spected i Think they can have a better mattress
When I order a superior king don't change it to double bed room and tell me that's what I ordered
Good location. Reasonably clean Hotel needs to be updated. Bathroom was small and cramped. The hotel is in need of repair. The restaurant closes too early.
I was very dissatisfied with our stay. I planned a last minute staycation with my daughter. The weather was menacing so I looked for a place in the area with a nice indoor pool. What they don't tell you in any of the descriptions on the Sheraton Paraippany is that the pool is part of the Atlantis Health Club and, evidently, anyone can go for the day (I imagine there's a small fee). We were swimming in the already cramped single lane of the indoor pool. I was already dismayed that, even though there were many little ones swimming with their parents, they still excluded us from the other two roped off lanes--one was reserved for lap swimming, and the other for kiddy swimming lessons (with MANY kiddies, one of them screaming at the top of his lungs for the entirely of his lesson). I noticed pieces of food, cereal and other garbage, laying around the pool, while the life guard sat there, allowing kids to balance themselves on the divider ropes, despite someone trying to swim laps right next to them. What sent me (and my ten year old) over the edge was when an entire group of young children arrived from outside the hotel. A day camp I think. There were now an additional 15 or so kids, plus 3 or 4 adult supervisors. For the first half hour they were there, the outdoor pool was still closed due to bad weather--why they did not open up another of lane to accommodate this group is beyond me. They expected 30+ people to swim comfortably in one lane of a NOT Olympic sized pool?! It was ridiculous so we left and went back to our not very clean room (pubic hair in the bathtub, stains on the carpet and on the bed-skirt) and ordered over priced hamburgers that were hard as hockey pucks and ridiculously over-priced. It was just an all-around very disappointing experience. I will not be returning there.
Clean, fast shuttle, good breakfast.
Airport Shuttle is very handy. Breakfast is great
Convenience I reserved king but I got two twin/double, I did not bother to change when I realized in my room
The bed!! So comfortable. Also I left my luggage on the shuttle, and they were very helpful in facilitating my getting it back. The plane was late, and the shuttle took much too long to pick up.
Clean, comfortable rooms, decent food and drinks, timely shuttle to the airport, great price. Better than a park and fly hands down! What more could you ask for!
Free shuttle service between EWR and hotel, both ways. Staff was friendly and helpful. I had a room on the 6th floor, it had a vaulted ceiling which was lovely. Clean luxurious sheets, beds were comfortable with pillow options. Plenty of space. Large mini fridge in the room. Convenient, Way better than sleeping on the floor of EWR. Wifi did not work. Elevator incredibly slow. Air quality in my room was not great, was pretty stale and overpowered by air freshener. The windows were not openable to add fresh air. Food in the restaurant is subpar, with virtually no clean eating options. There are no other food options in the area, as the hotel is located amidst train tracks, gates, car parks and rental lots that seem to stretch to forever. $2 for a small bottle of Poland Springs bottled water in the vending machine.
I liked the customer service! Carlos was our waiter one evening and he was so sweet and friendly. The shuttle drivers were also wonderful. Friendly, professional and very nice!! The breakfast was very good also. The only thing I didn't like was that my bed was not made one day by housekeeping and the did not replenish the coffee nor did they remove the melted ice from the ice bucket. I was very disappointed in that part of the service since, as a mom, I do look forward to going to a hotel to be a little spoiled. I didn't complain to the front desk since the rest of the hotel experience was wonderful!!! All in all I would go there again.
Very nice room and very friendly staff. Free shuttle to and from airport. Nice rate. Coffee and muffins were available at 4:30 am. Other guests were extremely loud- banging doors and yelling in the hall the entire night. It kept waking us up. Our wake up call rang at 3:40 instead of 4:40. We reserved a shuttle and one of the drivers never showed for work; so at 4:50 on the morning there were four families trying to get to the airport for our flights. The driver was very, very nice but one family was forced to stay behind.
The family really enjoyed our stay at the Westin Hotel in Jersey City. The staff was extremely friendly and the room was clean, comfortable and up to date. I have no complaints. The location was great if you want to go sight-seeing in New York. You are close enough to get to the city in no time (I recommend the subway (Path) with ease and have a location that is away from the hustle and bustle if that is what you prefer and Jersey City is extremely clean and people friendly. I can't recommend it enough!!!! Nothing.
Good alternative to Manhatten. Rooms were a nice size, staff were polite and helpful and would definately reccommend this others.
The staff at the counter for my check-out was carrying an attitude. She seemed not happy or not nice at all during my checkout process. Did not say hi or goodbye either. It gave me a feeling that I was in a DMV.
Great stay. Ideal for venturing into NYC great location.
Great location. Easy access to NY center.
It takes only 5-minute walk from a station.
A great place to stay for a NYC weekend. Quieter than Manhattan, beautiful skyline view and very close to the PATH train. The staff is very friendly and the room was clean. Will stay there again.
Nice, clean hotel. Friendly staff.
Views, staff, quality of the rooms and hotel Nothing
Comfortable bed 50 dollars for Below average scrabled eggs, potatoes, oatmeal for two... I was not impressed with the price or quality of food.
Location location location, proximity to NYC is great, good food around the hotel area as well Was not able to check in until 2.5 hours after the check in time due to non-availability of rooms.
The staff were extremely courteous, helpful and accommodating. At check-in, Debbie was wonderful, great sense of humor, and very professional. She upgraded our room and gave us a beautiful view of the Manhattan. The young man at the door was wonderful as well. He was kind and courteous. The beds were very comfortable and clean. We didn't like that there was a charge for wi-fi. We normally stay in hotels where the wi-fi is free. On the positive side, since we didn't use it for the 24 hours that we paid for, my credit card was credited and we were only charged half of the fee for wi-fi. Wasn't too thrilled about paying $3.00 for a coke from the little store either.
its just fine.the staff is not very helpful. the room is old and not very clean.But its fine for that price.
Basic accommodation for the budget traveler. Stay only if you missed your flight out of Newark or have a connection. Had specifically requested a non-smoking room. They had only smoking rooms available. The smell was so bad that my wife and I had to keep the windows open (in December !) to breathe some fresh air. As a small mercy the housekeeping gave us some room freshener to spray. The on-site restaurant is too pricey. The breakfast at the restaurant ($11) was not at all good. The front-desk did not mention that the restaurant would be closing early. When we reached the front desk, they just gave us a Chinese take-out menu. This worked out better because the Chinese food was much cheaper and tastier (I'd recommend that). The good part is that the hotel had an airport shuttle. If you don't have a car, that's a cheap way to get to the city and other places.
I liked being picked up from airport by courtesy car. I liked the selection of movies. I thought the hotel was very good value for money. The front of house receptionist stayed on a personal call all the time she was checking me making it hard to ask her questions and i found it a bit unprofessional. She was very helpful however later when my remote control did not work she got me a new one and was able to answer all my queries well.
Love how close to New York and how easy was to get on and off the highway. The water pressure was low.
Transportation No consideration for guests
Airport shuttle came late and the staff refused to help us with the timing of the shuttle.
The very unhelpful staff. Expensive prices at the restaurant and the parking.
Front desk staff and hotel shuttle driver were fantastic. Room service was prompt and thorough.
The hotel is close to the airport with a frequent shuttle service between the hotel and the airport. It is basic and not the most luxurious or fancy hotel, but we didn't want to pay the price for that kind of hotel. This one was clean, the rates were reasonable and it is far enough away from the runway that it wasn't noise but close enough to make it a short transfer. It may not be where I would choose to stay for a holiday but if I wanted somewhere convenient to stay before or after a flight, then I would definitely use it again.
I thought the location was excellent. I really appreciated the free shuttle from the airport. The room was just fine and we ordered pizza. It tasted great. It was as good a rest as a person could have on a layover.
We really liked how close the hotel was to the airport. The shuttle between the airport and the hotel was about 5 minutes. If you're not used to road noise you may have difficulty sleeping
location and the fact it had onsite Restaurant
Luxury great size room. Easy parking. Quiet area. Very comfortable bed. The bathroom was a bit to the small size.
Hotel had no record of booking.com booking. Checking took half an hour. In the end they honored the reservation but I need assurance this won't happen again if I use booking.com
Scents and cleanliness. I am a new mother and was severely disappointed that after a long day of travel and late arrival, the refrigerator in my room was broken and resolved not by changing my room to one where it was operational so I could store breast milk- instead I was brought a warm one from storage.
I absolutely loved the Heavenly Bed!!!!
I stayed there as I was attending a wedding nearby. It was very convenient and the accomodations were top rate location is very good everything is nearby
The staff was great. Helpfull, attentative and very frindly Training of the resturant staff needs improveiments. The bartender reached into the reserve bottle of bar nuts with his bare hands and refilled a guests serving plate. A waiter at breakfast handled bagles to be toasted with his bare hands - in and out of the toaster. Most of the chairs in the bar were soiled and badly in need of cleaning. In the room the cover was falling of the HVAC unit and the window frame fell apart when I opened the window for fresh air
Lobby is good. The event we attended is at the same building so staying at this hotel location made sense Got a wrong room. I requested for double queen bed but was given single king. So a family of 4 is sharing a single bed. No effort is made to help the situation. I even tried to ask if there is something she can do. I got a big 'NO'. However, the couple after us the a double queen bed. The door going out into the veranda is broken so we have to turn on the heater.
The Irish pub in the restaurant was excellent. The staff was very professional, accommodating and friendly. The room was clean other than the issues cited in the other box. The lobby is beautiful and clean. The location is convenient and there was plenty of free parking. I booked for 3 adults and requested 2 doubles, however my email confirmation stated 1 king bed. I called the Marriott and was told there were no rooms left with double beds. I then called hotels.com and was told the room could be changed to 2 doubles, however upon arrival the reservation was still for 1 king. Thankfully the desk clerk noticed the size of our party and immediately changed the reservation 2 doubles without me having to ask her. Don't know why this was an issues when I originally called the Marriott (or why the change made through hotels.com did not change the actual reservation at the hotel). There was some black mold on the ceiling above the tub/shower and the room had a slightly musty smell, like a damp basement. Our room refrigerator was not working upon arrival and the hotel had to send up a maintenance person to get it to work. We discovered there was a big cultural conference (NJ/NY VSNA Indian conference) taking place during our stay. No issues with the cultural conference however with so many people mingling about in the lobby and hallways we felt like we were intruding on a private event and that was uncomfortable. We did not feel like we should walk around the hotel and stayed in our room. It would have been nice if I was told about the conference at the time of booking.
No breakfast available
Nothing No water in pool Gym terrible Had no room key for us upon arrival and for a few hours until my buddy got loud with someone about it and that majestically we got a card Rooms were dirty Desk chair was all messed up They provided corona with no limes put in a ice bucket upside down not even with the body submerged in ice Straight up terrible
I booked a room with two beds, and got a room with one! Manager told me she would drastically reduce my room rate for the inconvenience, was busy at the moment and promised to contact me by cell phone as soon as she could that evening. Manager never called, and never answered multiple voice mails I left her. poor customer service!!!! As if the above was not bad enough, our room was directly behind the elevators on the 14th floor, and the loud, constant, noise made it impossible to sleep. Asked for any other room, and was told they were sold out. The hotel should never book room 1411, the noise from the elevators is unacceptable.
We stayed here for our first NFL game, giants vs Jaguars. There was a shuttle to the game that was significantly cheaper than paying for parking and we didn't have to deal with the traffic. To our surprise, many of the giants were staying in the hotel as well. We meet quite a few of the team and even shared an elevator with one of them. We upgraded to the city view for $10 and it was well worth it. We will definitely be back. While the room was gorgeous and comfortable, it was odd there was no mini fridge, and no where to get drinks. The gift shop was closed when we got back from the game and the vending machines didn't work. We were so thirsty!
We booked one "king standard room" and we received a double instead, the room was cold and humid and not too clean.
Staff No water pressure. Toilets questionable. Shower weak. Needs some engineering. Do a little food on Bruce Springsteen nite. The shows always last late. Great staff
The hotel staff had difficulities to confirm my reservation due to last minutes booking. However the Director of Guest Relaltion very helpfull and support during my stay
The shuttle was very good. The rooms also. I didn't liked the restaurant in the main entrance. It is not good to put it there. The design of the restaurant i also didnt liked. The lady she was the chief of the restaurant was not very kindly.
I made one phone call and u charge me $33.00 for one & $7 for the next one.
Staff in general very nice! Attitude with the guest attendant at the Restaurant, Rooms are not clean enough to be a Marriott, disappointed!!
Staff was friendly Nothing.
ITs proximity to the Meadowlands - liked how they embraced the Springsteen show, and pumped his music through the lobby and outdoors while we were all arriving. Rooms were clean and comfortable. Check in was quite long because of the sheer number of people arriving at the same time, but they made it fun with the music and an "impromptu" pre-show party in the lobby.
everyone was nice from the i check in to the time i checked out no there was not one thing i did not like
1-In my 2nd night in the Hotel, almost during all the night it was vry noisy whith the next door: very loud talking + TV.2- Please for Breakfest pur more Tables to sit down and we were missing eggs
Good location to NYC (30-45 minutes by car). Good stuff. Clean Room.Good continental breakfast. Too smoked groundfloor. Ventilator didn't work in bathroom. Too loud air conditioner. A bit noisy in Hway side.
The Hotel is basically designed for people on the road in new Jersey - not sure if I would stay there while in New york.
Continental breakfast I would like cleaner rooms and also I think that there are rooms which necessite renovation
Very clean. Very nice modern rooms. Great value for the money. My only negative was that it was a very narrow path between bed and desk but it wasn't a big deal.
the people were every nice and the food is every good and the late check out is every nice no ther was nothing wrong with it at all
I loved this hotel. Very clean, nice staff at front desk, perfect location and I loved the decor. The only problem I had while staying here was every morning housekeeping woke me up with their very loud conversations in the hallways. There was even some shouting.
Our double queen room was updated , clean , and very comfortable for us . Staff was friendly and supportive when the printer wasn't able to print my boarding pass . Location was ideal ! Lobby tables were rickety.
Very nice room! They did a very good job on the remodeling of this hotel. Staff were friendly and accommodating. Would stay here again. Would like to see a better breakfast selection. No protein. Everything was carbs and sugar. Did a very nice job of setting it up though. Also, outside in the parking lot, someone had just dumped their trash in the parking lot. Not the hotel's fault, but it is a shame that this kind of element would be staying here.
Great staff: when I was stranded after a bus mishap they went the extra mile to get a shuttle to me. Very accessible from Newark airport. Remodel has front lobby and breakfast area torn up, giving even more of an industrial feel than the hotel already had.
Breakfast at the entrance of the hotel very bad quality bad.
We like the room, continental breakfast & convenience of train to the city. Train is a plus. Sr.'s can buy a SENIOR train ticket at the TRAIN STATION, otherwise buy train ticket at hotel & walk approx. 1/2 block to train. VERY nice older hotel. It is an older hotel but everything is very nice. We like the continental breakfast. Parking. Train to the city is great, can walk 1/2 block & get on the train to the city. We have stayed at this hotel numerous times.
I really appreciated the attentive service. Front-desk staff were incredibly nice.
Very impressed, felt luxurious not outdated! Beautiful hotel, friendly staff, loved it!
It is a great location, just a block away from the train station. Went here to get away from distractions and focus on work. Got a nice size room, all the amenities that I need and with room service, I never had to leave my room for anything. Perfect place to get quiet and work done. Not that it bothered me but the decor is a little outdated. But a desk still worked as a desk and furniture didn't break on me. If I was going to the hotel for an actual leisure trip, the tv might need to be upgraded.
The rooms are comfortable and clearn and there is a really bar and restaurant connected to the hotel. It's in a subburb and has a completely different feel than the "big box" hotels. Love the nice breakfast spread they put ou the morning which is included in the room price. There's also a very nice pool and courtyard.
Room was clean enough, bathroom worked, all the basics were there. I ran the fan all night and thus the room was quiet enough to sleep in. Its main business seems to be weddings and other big parties, so bar and restaurant VERY crowded and not available to guests who want to have a quiet drink. Door to hotel does not have automatic open button -- crucial not only to those with mobility issues, but anyone with a lot of luggage. How is that even legal in 2016? Breakfast included but there's not enough seating, so it gets loud and crowded. They use styrofoam cups for coffee. Again, I must remind the hotel, it's 2016. The decor is **very** outdated. Forest green carpet in the room, vertical strip wallpaper -- from the 80s or 90s. Was fooled by high reviews into thinking this was a nice place to stay when it in fact it is just adequate.
The hotel was perfectly located for us, near the train to head to Manhattan and near universities. We were on the back side and our window looked down upon the trash.
Front desk not accommodating
Front desk was very friendly at check in. We attended a wedding here and staff were less friendly after the event (less we had been drinking but not belligerent). Walls are thin. We were woken up at 9am by housekeeping knocking on other peoples doors. There appeared to be water damage in the ceiling and bathroom needed some maintenance.
We needed a hotel not far from the airport as we had a 6:30 am flight the day after our stay. The staff at the Renaissance were incredibly helpful with any and all questions we had re: transportation, food, etc. Although we had a short night's sleep due to our obligations, it was completely restful. We would stay here again in a heartbeat.
This hotel has been recently been renovated. The public areas on the first floor are very nice, and the quest rooms are very nice as well. My only negative comment (and it's very minor) is that the hallways in the guest room areas still need to be redone. The front desk and restaurant staff's are very friendly and accommodating.
Clean and affordable. I was very impressed by the cleanliness of the hotel in general which would include the room, lobby area, and the indoor pool. The hotel staff was extremely friendly and very accomodating when it came asking for directions, coordinating adjoining rooms, and providing additional services such as a roll away bed and blankets. Each time we came back to the hotel from our day or evening trips the front desk manager or clerks would ask how our day went. We enjoyed the flat screen, LCD T.V. and the variety of channels available for free viewing. The only downside to the hotel is that it's located right off the highway across from the airport which meant we were pretty much land locked which limited our dining choices without having to drive. The Perkins shuttle never showed so we ended up eating lunch the first day in the hotel restaurant. Being right off the highway also made it very challanging and confusing to get into the frontage road area where th ehotel is located. You needed to learn the N.J.. u-turn system the hard way to figure it out. Great touch to have the computer and printer in the business area for guests to print out their boarding passes. Security wise they have a guard at the gate of the parking lot and you need your room key to operate the elevator.
I am very picky, about clean, germs when it comes to hotels. the staff was friendly, from the valet to restaurant staff. the room was clean. i would go back and stay there again.
I arrived at 2 pm only to be told to wait an hour. Upon returning at 3 I was told the room wasnt ready and I could have a double bed. I refused and was told by the manager YOU CANT EXPECT US TO RUSH OUR STAFF. My toilet was broken. I was charged 3 TIMES for the same thing. Then I was told the only thing that can be done is a FREE DINNER....unacceptable treatment and horrible attitudes
This was my third stay at this hotel and even better than the last two. The rooms, lobby, and restaurant have been very tastefully redone. The room was very comfortable with HD TV. The staff was very helpful and courteous. Even though near the airport, my rooms have always been quiet.
Beware, renovation under way. Paint on carpets, in sinks.... smell is in the air. Not sure why I didn't know about the daily parking fee ($14).
Some hotels have gorgeous communal areas, such as the lobby, and the lounge, but a different standard for their rooms. Renaissance Newark Airport had beautiful areas that were communal, and their rooms were of the same high standard. Bed was comfortable, and warm. Room was spacious and clean. Staff was accommodating and friendly. Shuttle to and from the airport is a plus. Many airline staff stay at the hotel, so the morning shuttle filled up fast, but another shuttle was dispatched right away, to pick up the overflow of passengers. I would stay here each time I'm in the area. Not just a good value, but a great place to stay, meet, eat, hold a conference, etc.
The room was pretty clean and adjacent to Newark Liberty International Airport. The view was just overlooking the parking lot. Nothing else. The lobby was very beautiful.
First of all, I am a veteran traveler. I used to travel for a living, spending more than 200 nights a year in hotels. What upsets me about any poor service experience is that it is relatively easy to avoid with good training and good management.\n\nI checked into the Doubletree Newark Airport after 11pm on the 13th of December. If I didn't already know they had a shuttle from the airport, there would have been no way to know they had one running. In the terminal and also at the P4 shuttle pick-up area, the hotel is not displayed on the courtesy phone area. I ended up having to call the hotel to see if indeed there was a shuttle bus available. \n\nWhen I arrived at the property, there were 4 people behind the front desk but no one at the front door or any bell service available. I had numerous bags as I was returning from an overseas trip and had to secure the bell cart myself. I passed several staff members with this cart and no one offered to assist me. \n\nThe guestroom was fine, although it needed a bit of cleaning. The bed was quite comfortable. As I recall, this used to be a Wyndham and it had been throughly renovated under their management, so the product quality was good.
If you have a choice I wouldnt stay here. The surrounding area is horrible. Also, very very hard to find and easy to get lost in an area I dont feel safe in. The hotel is just average, the staff is just ok. Absolutely no restaurants in the vicinity so you are forced to eat at the hotel for mediocre food. Meeting rooms had leaking ceiling, where water came through like rain! Parking for hotel guests is expensive! Unfortunately I had to stay here for a meeting, if I had a choice I would not stay here!
The front desk personell was very friendly the room was nice overall hotel standards were very good.
Lovely hotel. Welcoming, friendly and accommodating staff..
Location and friendly staff For the price it lacked room size and room amenities
Big and comfy bed
Great in room desk space. Good fitness center Thin walls. Average bed. Cramped bathroom.
This guest did not leave comments about this hotel.
This guest did not leave comments about this hotel.
Clean, updated rooms. Welcoming friendly staff even though the hotel was full. Great service in the restaurant, too. Location a little challenging. If you miss the entrance, you're stuck looping around on the freeway.
Clean and front desk staff very helpful and nice. Shuttle to destination Sunday AM. Food in restaurant was good for Sunday breakfast. Shuttle driver could not speak or understand English. This could be a problem. Room Service was good and fast. Restaurant in hotel poorly staffed on Sunday morning. Only one waitress, need more. Wake up call did not come to room.
This guest did not leave comments about this hotel.
very nice hotel with fantastic amenities. Lounge and restaurant are fantastic.
It was clean and quiet far from my location
The staff was very helpful and friendly. The pool and exercise room was first class. Price of breakfast per person.
I returned to the area to attend a High School Reunion which was held at this venue. Everything was very professionally done; a good time was had by all attendees.
Cleanliness of rooms, attentive staff.
The hotel was lovely - however on arrival the Hotel was overbooked and we had to stay at offsite at one of thier annex hotels, The next day we were upgraded due to the inconvienance, however staff were very friendly and the hotel was very nice. The Hotel is far out of NYC therefore it is not close for those wishing to visit NYC.
Staff curteous but fumbled wrt 10am arrival on day 2 of stay. Room clean. Bed comfortable Room cleaning starts too early - 830am. Breakfast could be included at room rate paid and be fair
The gym and pool are among the best in local hotel choices for this area of New Jersey. Covered parking is also a huge plus in the winter or when it is raining.
After a pleasant stay at the Dolce Basking Ridge, I needed to head back to New York. I asked at the front desk how to get to the train. The gentleman driving the shuttle not only took me there, he took the time to explain that the train had been replaced by a bus, drove me to the train station, and when the machine at the train station didn't take cards, drove me to an ATM to get cash, then back to the train station. Thank you, sir!
close to my meeting address N/A
The staff are very attentive to their guests. Helpful. Dinner entrées were most enjoyable. The noon buffet lacked refinement in some regards
it was convenient n/a
comfort of room. I booked hotel through booking.com which was on Dolce site. I paid more doing it this way then calling hotel directly. I could not get clarification on this from hotel staff as they could not change the price. Never book through booking.com.
Cleanliness of the rooms and the updated decor as well as ameneties in the rooms The staff was somewhat cold.
Food was good Room was awful Sink leaked Fan in Bathroom kept me up Windows did not open