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Cleanliness and decor Breakfast selection and layout
Location Air conditioning was broken entire stay
Room was clean and nice.good location. Elevator did not work,with my bad knees Ihad to climb up and down five floors.
very clean and comfortable room with good en suite facilities comfortable bed and good and sustaining breakfast. very noisy being situated ear a late night bar.
Excellent location and the breakfast was good. They ignored my e-mail request for slightly early check-in and the lady behind the counter was rude.
Hotel staff were all friendly and helpful. Place is convenient--with train station just nextdoor and within walking distance to town.
Location. Ear plugs can be handy if you want a quiet night sleep.
Very clean, very-very hospitable and reliable staff small rooms, no electric adaptors
The room was clean and modern. The situation was exactly where I expected it to be A negative comment is surely a complaint?. What I didn't like was the poor organisation and communication.
Very clean and plesant hotel None
The room we were given was triangular, and thus very uncomfortable, especially in view of the fact that we were staying five nights.
The staff were very polite and efficient. The shower was a lovely modern shower and the room was very clean and spacious. I have no bad points to report.
The breakfast very plentiful. The security system. The many corridors and doors to negotiate to and from our room. Difficult when transporting luggage,and when in a hurry
We wont stay anywhere else now after a bad experience at the Hilton - its the Premier every time for us now! You know exactly what to expect. I think we had to ask for an extra towel - no big deal!
Car parking facilities and accessibilty of tram and bus services Lots of uncleared tables at breakfast, which seemed to be due to unstaffing
Easy to find Bar/Restraunt staff were vague unattentive and prone to make mistakes, forget to bring orders etc. waiting in queue to be seated for breakfast and left standing there even though they knew you were there. very poor customer service.
Helpful staff. Nice,quiet rooms. Very comfortable bed. None
General condition of room poor why were there 2 staff at desk without uniform management
The staff were very friendly and helpful. The room was clean, comfortable and spacious. The restaurant was very good and we took advantage of the meal deal, A 3 course meal with a drink and breakfast for 21 pounds. The bar closes at 11pm so if you have been out to see a show and want a nightcap have one before you return to the hotel.
Free car park Rooms near stairwells / lifts very noisy. bar prices excessive
The Staff were very friendly and helpful. Breakfast excellent. Nothing. It did exactly what it said on the tin!
Helpful Staff Noisy