Would you like to save as your currency permanently or for this visit only?
The great staff.excellent breakfast,very central what small faults in room were corrected very quickly,
It was close to the centre which made it easy to get to the shops etc
Poor wifi availability, and poor connection even in the public areas. The toilet in my room didn't flush properly, I had to 'pump' it to get it to flush. Very dated overall. Breakfast was very average. Very over priced for the quality.
Convenience for locality to Bridgewater hall where I was performing in a concert that evening! There was a wedding party on in the main function suite which was fine but which seemed to take over the whole hotel!
Everything outside of my room My room! tiny, wallpaper falling off, mold on ceiling, rust on bath. Rank!
The magnificent central staircase and the general grand appearance of the interior. Our first room was very small. The shower did not work. The radio via the TV did not work. There was a nasty stain on the carpet. Extra towels were hidden in the wardrobe. As this room was on the ground floor we kept awake by the nightclub.
Loverly hotel, made feel very welcome, Heating in room too hot unable to turn down. Inform staff did give us a fan in mins but still mafting. We went into the jenny's about 6.00pm for a cavery. The food came out of the kitchen was cold,we informed staff.
Being close to the centre of town and the men Arena, which was why I chose it. There was a wedding party in the hotel that night so there was quite a lot of noise, and we could hear everything that was happening next door.
Closeness to team and stadium.
entrance and hall very imposing room and halls on 5th floor could be better maintained
location in central Manchester Room was a dump - wardrobe door hanging off.
As usual the breakfast is really good as is the location The room didn't have a window, issues with the air conditioning being red hot, the beds were rock hard and general up keep and cleansiness of the bathroom is well below standard
cleanliness, attentiveness of staff when required, decor, closeness for requirements of city shops and arena for concert pool change area is small, there was a hen party there for the day getting treatments in the spa and there were no lockers available so we had to take everything into the pool area! Lifts were a problem- a number of us (guests) had encoutered room cards that didn't work in lifts- my mother who I was travelling with hates lifts and we got stuck!
Modern "boutique" feel to decor & rooms. Central location. Decent leisure facilities. Buffet breakfast was a bit old-fashioned and not in keeping with quality of hotel.
Loved the location in Central Manchester. Made it very easy to get around. Opus bar was fabulous and the staff was incredibly accommodating. Room was lovely and made for a great experience.
Staff were exceptional,service excellent. Standard of toiletries in a five star hotel was not as good as I expected.Shower was not great.
Clean, comfortable and convenient
the hotel was lovely and the room very comfortable with lovely facilities we were on room only as that was the special rate we got but we didn't have breakfast as it was far too expensive
Nice setting and location, good breakfast and friendly staff. Needs investment certain things looking old now, my first stay years ago was very impressive it seems more like a 4 star now and the little touches aren't there like before.
The cleansers were super nice people Dear Madame. Because of your totally unacceptable behaviour, to our Guests and Staff, we will no longer be accepting any further bookings from you, and indeed you are not welcome at all in this Hotel . No further correspondence from yourself, will be responded to from Edwardian Hotels. Stephen Miles FIH MI General Manager T: +44 (0) 161 835 8957 M: +44 (0) 797 3128852 E: email@example.com W: edwardian.com We booked a suit got there realized it was small, stayed 2 nights and took an extra room.Day 3 we booked a two bedroom suit which really isn't it's just them bringing two rooms together.We were shown a suit with a balcony & since my artist is super claustrophobic and has a lot of luggage we agreed to that.Upon going to pay they claimed someone booked that particular room for 2 nights and we booked it right with them less than an hr ago for 3 nights.These super racist hotel people just because the person was black almost even lied they never showed us the room.We left the hotel and booked a huge 3 bedroom penthouse suit somewhere else.Mind u we had no issues we these people we just decided to leave after realizing it was more of a racist thing, I forgot to mention their services suck, they barely help with anything like umbrellas and opening doors smh we never even had a conversation with any one except the manager the day we left but go this email today claiming we were rude to their guests.
We were made very welcome during our stay and nothing was too much trouble. -
The staff were very friendly and the breakfast was first class.
All the staff were friendly and helpful and the room was fantastic with everything we needed
the room was amazing the price of swimming costumes was too expensive
I found the staff to be very friendly and helpful. The Hotel itself is in a wonderful location for shopping.
ther was noise from the next room after midnight and it took two phone calls to reception before the noise was stopped.
the receptionist Kirsty was excellent.
Beautiful building, with a very grand reception area, good customer service in the bar and bedrooms very clean and comfortable. In the hallways there are pictures/collages of interesting facts about the hotel history. Not very personal (boutique style) more corporate style of hotel.
Central location and beautiful christmas decorations Being unable to open a window for health and safety reasons. Air conditioning is noisy, un green and not as good as fresh air at night.
Great location,beautifully renovated old building great Q hotels standard and very welcoming,highly trained staff that gave you service with a smile nothing was too much trouble we certainly were very well looked after during our stay Thankyou hotel did not accept our booking for dinner at £25 rate as advertised by yourselves but after staying there we realised this was probably due to the hotel being very busy that weekend with private functions other than this we had no complaints at all
Clean rooms and courteous staff
I have stayed here several times, excellent location, top class facilities. only minor fault is prices in bar, but I guess this has to be expected given the location / hotel
Completely comfoprtable and centrally located. Large room. Prices in Britain are high -- that is a fact of life -- and the Midland is expensive -- but I really am not complaining. It was proably the most comfortable hotel we stayed at in a 3 week visit to the UK.
The location is excellent for the MEN Arena, Arndale shopping etc.The reception staff were very helpful and friendly. Good secure car park. Procedure for collecting car park pass is difficult especially if arriving alone and having to park on double yellow lines. Sleep was disturbed from 4:00 - 5:30 in the morning; initially thought this was guests leaving; however it seemed to be staff talking too loudly with alot of door banging.
The size of the room was excellent and the quiet bar for a drink late on. The bathrooms could do with modernising
Ideal location for men and a little shopping, double beds were great.
Staff friendly. Radio in room was very poor.
Good room facilities, excellent bathroom,good location for shopping Conference facilities pleasant When checked in I was not told where to park in the car park so I ended up paying ncp parking charges Car park a bit lonely and passages to room very quiet and lonely for lone female
Hotel site convenience. Pleasant staff. Breakfast.
a black tie ball was held which we attended for the price we paid breakfast wes not included
comfort of the rooms and been handy for the shops
It was clean and comfy ,breakfast was very good plenty of choice ,and very handy being right in the centre of Manchester
Didn't get to stay there as the event we were attending was cancelled very belatedly.
We recieved a complimentary upgrade to executive class, which was fantastic as this was a Chritmas treat. Just a small quible but there were no tea making facilities in our room.
Superb hotel, amazing rooms No
The location is good for city centre bars and restaurants but it is easy to access from the motorway and parking is easy nearby I paid 249 pounds for one night in what I thought would be a luxury, exclusive hotel and it isn't. The room service breakfast was an insult.
when staying at the hotel my boyfriend and i really enjoyed are selfs we went for my birthday and everyone at the hotel treated us like royalty and there nothing they didnt do for us! they made my birthday very special and memerable!! i would definatly recommed it to any one!
The views were spectacular. We could have spent the whole stay in the Cloud 23 bar. And every member of staff that we met were wonderful.
The room we were given was a room for the disabled, guessing that's why the room rate was better than the Hilton's web site price.
It was such a refreshing change to stay at a hotel where the attitude of the staff enhanced the stay. Everyone we met was friendly and helpful which is unfortunately not the case in most hotels.
locatio and comfort my partner found on returning home , that some braceletts and bangles were missing from her bag . we did not complain as they were not of a great monetary value , but my [partner found this upsetting !!!! .
very good hotel with perfect location specially if you have conference in Manchester Central there is no extending for the check out time
The Cloud Lounge I was rather cold in the room, and we could hear the lift going up and down during the night.
The location of the hotel is ideal for shopping, and is situated right beside the main bus stops and trams. The breakfast was superb every morning with an excellent choice to suit all tastes. The service from bar staff was very poor. We waited 40 minutes for our order to be taken. Most of the waiting staff were incompetent! Reception was poorly staffed also, waited 25 minutes at reception to book a taxi. Room cleaning was also minimal, towels were not replaced and rooms weren't cleaned until after 3pm most days
the staff wear helpful & courteous it is in a poor state of repair 7 requires major renovation.
The hotel is located in the city centre and has all the modern facilities. I like the fact that there are irons and trouser presses in each room and the breakfast was great. It was a bit hot, But I believe we could change the temperature in the room
location in the centre of Manchester, close to everything. 3 lifts for 14 floors.
This Hotel is very shabby and in need of a complete overhaul.
the location of hotel in th city, near places of interest the decor of the rooms was very outdated
comfortable room & really helpfull staff
though i booked double bed they have joined 2 twin beds and the beds were not quite comfortable,more than the bed,the pillows.pl.look into this,I stayed here abt 6m ago,i liked it thats why i booked at the same place,i might choose others for the next time.
1 Location, 2 Modern with lift is a must when you carry a baby with pushchair.
breakfast and being so close to town centre was building work so unfair to comment
The parking facillities/costs
Friendly Staff, good location generaly a very nice Hotel Eat Out
The modern interior to a old building. The location of the hotel was perfect, next to China Town. When we got to our room, someone else's luggage was there. However, going to reception thinking we had someone else's room, they took the bags away swiftly.
Obsidian bar and menu No parking
Very friendly reception staff and the beds were great.
My stay was for 4 nights, Beds were super comfortable, staff was superb and rooms were spacious.
Perfect location to stroll into the city.
The location can't be beat-. Close to shipping, bars and the Christmas markets. Could not have been happier with my choice. As a major plus, the staff was amazingly helpful.
Reasonably good hotel in a good city centre location A little noisy at night, lacks a nice lounge or somewhere really relaxing for a seat a drink and a chat with friends.
Room v. clean and comfortable, quiet and roomy. Breakfast excellent. Reception was busy and a little slow but staff were friendly.
friendly helpful staff,lovely rooms and very comfortable beds! very central for china town nothing
the location was very good and within walking distance to the shops and the tram if you need to travel further, staff were helpful and the bar in the hotel was good and lively i felt our room was quite small
Rooms were spotless and very well designed. Great to have a kitchen in your room as it gives you the option of doing your own food or eating out. I had to leave
The room, the furniture and the Internet I would not consider the so called breakfast they offered as a breakfast, there were only serving croissants, apples and banans and there were no plates!
Very modern, staff friendly, very clean, comfy king size beds ! Check in time on website is different to check in time when you arrive, so we had to wander around manchester for a while as the room wasn't ready, however the staff rectified this with a complimentary car parking ticket !! bonus !!
Well equipped rooms , friendly staff , great location , just wished I had more time to enjoy it !!
The layout of the rooms were excellent Friendly staff, location in the city and siz of room
Location tops the staff were welcoming and helpful the room was of a high boutique standard. I paid £75 for a room I would gladly have paid double that amount for. Just one niggle traffic noise but what do you expect in a city centre.
Loved the i-mac in the room and the fast, easy access to the internet with built in dvd player. I thought I had booked room-only, so was pleased to discover the continental breakfasts. The decor of the room was modern and it felt light and bright - with a fantastic shower. The staff were pleasant, friendly and helpful at all times. There is very easy access to the city centre - most attractions are within walking distance, and the complimentary city centre bus stops very close to the hotel for connections to Picadilly Station and Salford. The noise from the road, but I don't suppose there is much you can do about that. It's the price paid for staying somewhere so central.
Location and quality of internal fixtures & fittings External appearance is awful and rooms bear little resemblence to photos on the website - very small. Whole of one window covered by a Roomzzzzzz advertising screen!
very close to the china town, and the room is big, the service is really very friendly.
The location was perfect, minutes walk from shops, bars etc. The room was clean and everything we needed for a weekend break, however the carpet was stained in places. A full length mirror and a few more hooks in the bathroom would be a bonus for us girlies!!!
excellent service, promt checking in and out and very friendly staff no
Everything! The hotel is in a great location, the staff are friendly and helpful and hotel was clean, comfortable and very up-to-date.
Game Old Trafford No
It was an enjoyable weekend. The bar man on Friday/Saturday & Sunday Night was outstanding.
Yes I just wish it was cheaper so I could have ate a breakfast and I also wish it could have been kept on longer as drinking the night before and early breakfasts are just not supoosed to fit together. So to sum it up, I think the cost of the brekkie should be included in the main price I payed and it should be untill at least 11:00am finish on a weekday.
I liked the hotel inside and out, very pleasant stay, and very close to the opera house I would only say the bathroom needs updating other wise perfect
The staff at this hotel were very friendly and helpful. The double rooms had been over booked so we had a complimentary upgrade to a suite which was lovely. We were at a gig in the Old Trafford cricket ground and were able to walk back which was great as there was no chance of getting on the tram or bus. Parking at the hotel was £14, which we thought was very expensive.
We were met with courtesy and upgraded to a twin when we stated we didn't want a double. There should be two breakfast costs.I Only ever have cereal and still had to pay the full amount as if I was having a full breakfast.This was the only down point.
very friendly and nice mini bar never filled in spite of my request on arrival
Overall very comfortable and welcoming Request for fresh milk met but very slow
How pleasant and polite all the staff where N/a
Everything - the room was spotless with a nice decor. The staff were always very friendly and helpful. Nothing was too much trouble. Would definitely go back and would recommend family and friends.
The bedrooms were very comfortable with good facilities. The bar area was excellent, cosy with good service. The concierge car parking was excellent and the cheapest we've ever had for a city. The hotel was a former woolen mill, so was all redbrick and beams, very stylish-also on the waters edge, very nice. The restaurant was a nightmare, very poor service, Good produce which was badly prepared. In fairness we complained and the duty manager took the whole meal off the bill, even the very nice bottle of wine. He admits they have a staffing problem and has invited us to stay again, with an evening meal included free of charge. I would stay again as it's a lovely cosy, friendly hotel.
As always with Marriott, the reception staff were excellent; helpful, cheerful and polite. The decor is very gloomy - I do realise that it's supposed to have a "Victorian" feel, but it's just gloomy. The bathroom in my room wasn't very clean with mould growing behind the door.
Very comfortable bed - spacious room - nice lounge bar - proximity to city centre
comfortable, value for money and very clean. very good location
distance from town center
friendliness of the staff needed more milk with the tea.coffee etc-but apparently we could have asked at reception
The Bar and the food was nice The man behind the reception i had a women when i was checking in and she was real nice
TV in the Bar was to loud, for thise who don't watch football.
Very clean tidy , friendly helpful staff ,really enjoyed our stay will come back. no parking on site.
nice bar to have a drink and relax in after your return from whatever you have done in the city that night great opening hours. rooms a bit dated.
Staff were good and attentive The room was very very basic and clinical not at all welcoming
Perfectly located for the Bridgewater Hall Concert venue Lack of suitable food availabilty after the concert finished at 2200
Shopping in the centre Some of the corridors to the rooms were very small and narrow,with low ceilings, the lounge had very low ceilings whereas other areas i.e. bedrooms had high ceilings. The colours in the main hotel were dark grey walls, grey doors and grey carpet. Toiletries in room were minimal.
Beautiful room, great bar and helpful staff None
The hotel is a romantic venue, and is well prepared for that. The hot tub is a great idea, but does need to be cleaned. Based on the price of the hotel, breakfast should be included. It is a bit of a cheek to ask for £30 ish on top. We also felt that the bathroom soaps etc were a little lightweight.
We had a great time at this hotel. The rooms were really different and unique and the bathroom in particular was fantastic! The staff were really helpful and friendly and they were very flexible with us as we had to make last minute adjustments to our booking which they did not charge us for. They were very accomodating. There was a wedding on when we were there but unlike some other reviewers we did not feel that it affected the quality of our stay or the service we received atall. We would definitely stay again.
My husband and I were delighted with the total luxury of the hotel in general and also with the kindness of the staff, nothing was too much trouble. nothing
the staff were great especially the polish guy (forgot the name).
The room was very original, as was the general design of the hotel The cost.............. it was a bit more than I thought it warrented
The staff we very polite & very helpful, the room was of the best quality & very clean. Not applicable.
the bathroom was amazing a real shame non guest can come for a drink in hotel bar after 11.which doesnt really work if been out for dinner
I treated my daughter to an overnight stay for her 30th birtday, and I must say, It is hard to find a small hotel that offers style, quality and such luxurious comfort. The staff were friendly and effcient. The rooftop terrace was stunning, and I can't believe you get so much for the price.