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entrance and hall very imposing room and halls on 5th floor could be better maintained
As usual the breakfast is really good as is the location The room didn't have a window, issues with the air conditioning being red hot, the beds were rock hard and general up keep and cleansiness of the bathroom is well below standard
Closeness to team and stadium.
location in central Manchester Room was a dump - wardrobe door hanging off.
Loverly hotel, made feel very welcome, Heating in room too hot unable to turn down. Inform staff did give us a fan in mins but still mafting. We went into the jenny's about 6.00pm for a cavery. The food came out of the kitchen was cold,we informed staff.
Convenience for locality to Bridgewater hall where I was performing in a concert that evening! There was a wedding party on in the main function suite which was fine but which seemed to take over the whole hotel!
It was close to the centre which made it easy to get to the shops etc
The great staff.excellent breakfast,very central what small faults in room were corrected very quickly,
Everything outside of my room My room! tiny, wallpaper falling off, mold on ceiling, rust on bath. Rank!
Being close to the centre of town and the men Arena, which was why I chose it. There was a wedding party in the hotel that night so there was quite a lot of noise, and we could hear everything that was happening next door.
Poor wifi availability, and poor connection even in the public areas. The toilet in my room didn't flush properly, I had to 'pump' it to get it to flush. Very dated overall. Breakfast was very average. Very over priced for the quality.
The magnificent central staircase and the general grand appearance of the interior. Our first room was very small. The shower did not work. The radio via the TV did not work. There was a nasty stain on the carpet. Extra towels were hidden in the wardrobe. As this room was on the ground floor we kept awake by the nightclub.
The comfort of the rooms and the warm lovely welcome from all staff who could not do enough to help you! Everything was faultless.
Fantastic Hotel in a Fantastic Location.
The management made an effort to work the hotel weel. Lights in bathroom were not all working and even if they were its not bright enough. Lift too slow.
The central location is great for shopping and going out at night and a great, friendly bar forms part of the hotel; we were pleasantly surprised to get our first drink free (a nice welcoming touch). The design, cleanliness and comfort in the rooms is exceptional. The attention to detail in the room is also very good; there is everything you want on hand and if it isn't, you are made to feel as though you could ask, as the majority of the hotel staff are friendly, professional and welcoming. Also like the fact that there is a restaurant on site if you don't wish to go out into the city; however, we did not use the restaurant for reasons relayed to the hotel in a feedback letter. Although there was an extensive and varied breakfast menu, the service on the first morning was much to be desired and the staff serving need some customer service training quickly as this let it down - not that anyone was rude, just untrained and unaware - breakfast was good. A different person was serving the second morning and the service was better, however, the food was very undercooked and staff failed to notice anything was wrong, therefore I went hungry. What a shame, as this is the only thing that let it down.
Fantastic location on the end of Canal Street with a close walk to most everything. Very lush and romantic accomodation, nice room service breakfast, lovely toiletries provided (Burt's Bees brand)in the room. Somewhat loud at night, due to being between several pubs/nightclubs...not really a problem but might be if you are a light sleeper
Great food in the restaurant. Close to the city centre. Very nice and comfortable rooms. Not necessarily a bad thing, but it has to be mentioned that the hotel is located in what is called "Gay Village" by locals. The street is packed with gay bars and the hotel itself seemed to be very gay-friendly as well.
I stayed at this hotel with a work collegue for a conference which was held at the GMEX. The location was great for the conference, train station, shops and bars. The rooms were amazing. The hotel was clean, breakfast was great and the staff were really friendly and helpful.
The rooms were fantastic, I loved the little added touches that made the whole stay even better. The staff were brilliant, even extending breakfast time just for us. Would go back in a shot. Didn't want to leave in the morning. We could hear the tv in the next room early next morning, and also the noise from the back of the bar/hotel where glass bottles were being emptied into the recycling.
coffee/fizz brought to our room on arrival parking was a good 5 minute walk away, no lighting at the dressing table or in the shower cubicle
Good location and nice hotel. Would stay again.
really only thing I thought was good, clean room not very friendly, waited a while to be seen to, think the welcome to the hotel should improve.
Nothing This hotel should not be advertised on Booking.com.There is a pub/nightclub downstairs which was blasting out music until past 3am and we had practically no sleep at all. Appalling.
The staff were very helpful,Strategic location and Nice room.What more can a traveller ask for? None
Arriving late just before 10pm, I found the staff very friendly and welcoming. Room was clean and of a good size and check in was fast. A special mention for the guy who checked me out in the morning - fantastic smile. Just what is required to get you motivated for the day! One suggestion I would make is about internet access. Due to arriving late, when I tried to access the internet, I was asked to input network key. As no one was around to ask, I would recommend some kind of information is made available.
The location was ideal. The room was poor in lighting, apart from that it was ideal.