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Fantastic location, modern rooms with decent beds, noon check out, very affordable price point. Would definitely stay here again. A little bit more information about the room would have been nice; maybe it's intuitive to others but I didn't realize I needed to put my card into a slot when I first walked in, or that the shower fan was controlled along with the thermostat, etc.
Loved the location in Central Manchester. Made it very easy to get around. Opus bar was fabulous and the staff was incredibly accommodating. Room was lovely and made for a great experience.
Staff were exceptional,service excellent. Standard of toiletries in a five star hotel was not as good as I expected.Shower was not great.
The cleansers were super nice people Dear Madame. Because of your totally unacceptable behaviour, to our Guests and Staff, we will no longer be accepting any further bookings from you, and indeed you are not welcome at all in this Hotel . No further correspondence from yourself, will be responded to from Edwardian Hotels. Stephen Miles FIH MI General Manager T: +44 (0) 161 835 8957 M: +44 (0) 797 3128852 E: email@example.com W: edwardian.com We booked a suit got there realized it was small, stayed 2 nights and took an extra room.Day 3 we booked a two bedroom suit which really isn't it's just them bringing two rooms together.We were shown a suit with a balcony & since my artist is super claustrophobic and has a lot of luggage we agreed to that.Upon going to pay they claimed someone booked that particular room for 2 nights and we booked it right with them less than an hr ago for 3 nights.These super racist hotel people just because the person was black almost even lied they never showed us the room.We left the hotel and booked a huge 3 bedroom penthouse suit somewhere else.Mind u we had no issues we these people we just decided to leave after realizing it was more of a racist thing, I forgot to mention their services suck, they barely help with anything like umbrellas and opening doors smh we never even had a conversation with any one except the manager the day we left but go this email today claiming we were rude to their guests.
We were made very welcome during our stay and nothing was too much trouble. -
Clean, comfortable and convenient
Modern "boutique" feel to decor & rooms. Central location. Decent leisure facilities. Buffet breakfast was a bit old-fashioned and not in keeping with quality of hotel.
All the staff were friendly and helpful and the room was fantastic with everything we needed
The staff were very friendly and the breakfast was first class.
cleanliness, attentiveness of staff when required, decor, closeness for requirements of city shops and arena for concert pool change area is small, there was a hen party there for the day getting treatments in the spa and there were no lockers available so we had to take everything into the pool area! Lifts were a problem- a number of us (guests) had encoutered room cards that didn't work in lifts- my mother who I was travelling with hates lifts and we got stuck!
the hotel was lovely and the room very comfortable with lovely facilities we were on room only as that was the special rate we got but we didn't have breakfast as it was far too expensive
Nice setting and location, good breakfast and friendly staff. Needs investment certain things looking old now, my first stay years ago was very impressive it seems more like a 4 star now and the little touches aren't there like before.
I liked the lay out of the room and the hotel is nice. Perfect location. Its 2014, u can offer free WiFi. 99% of hotels do
The staff were quietly efficient and helpful. Found traffic noise a little overbearing. Booking my meal on line proved not to be value for money as our meal was less that that stated on line, but we still had to pay original price.
the fact west ham won at old trafford ! jokes apart the service and freindly approach of all the staff no
Fantastic location! Loved the look and history. Loved the age of the hotel. Breakfast on site was a plus. Good selection, easy and started the day off right. The booked us in an ADA room and that was all they had. The room was spacious and bed was comfortable but the shower was awful and the sink was too low if you stand at it. I felt terrible taking a very well equipped ADA room and it was not super comfortable for tow very tall adults.
Comfortable bed and nice bathroom. Old fashioned tv. Very few luxuries in the bedroom/bathroom.No shower cap or hair conditioner for my wife. A little disapointed with the breakfast set up in the morning. We normally have one person waiting table but that didnt happen, just people wandering around.
Luxurious room, furnishings and curtains etc.
most comfortable bed i have ever slept in! successful fusion of old an new styles.. the sink was blocked and i forgot to tell them - room 203
The bar/restuarant Being woke at 3am due to rail works directly outside my bedroom window
the building and public areas and the function i attended at the hotel 2 days before my stay i received a call from the hotel cancelling my reservation for myself and my 6 guests due to overbooking. after a lot of difficult conversations my reservation was reinstated the next day.This is completely unnaceptable and caused a lot of concern
beautifull building, restaurant and reception very beautifull, good location bad aisles, labyrinth to reach the room, room old fashion
The room was very impressive and comfortable. Also, there was a lot on offer for breakfast.
Completely comfoprtable and centrally located. Large room. Prices in Britain are high -- that is a fact of life -- and the Midland is expensive -- but I really am not complaining. It was proably the most comfortable hotel we stayed at in a 3 week visit to the UK.
Clean rooms and courteous staff
the receptionist Kirsty was excellent.
Central location and beautiful christmas decorations Being unable to open a window for health and safety reasons. Air conditioning is noisy, un green and not as good as fresh air at night.
ther was noise from the next room after midnight and it took two phone calls to reception before the noise was stopped.
Great location,beautifully renovated old building great Q hotels standard and very welcoming,highly trained staff that gave you service with a smile nothing was too much trouble we certainly were very well looked after during our stay Thankyou hotel did not accept our booking for dinner at £25 rate as advertised by yourselves but after staying there we realised this was probably due to the hotel being very busy that weekend with private functions other than this we had no complaints at all
I have stayed here several times, excellent location, top class facilities. only minor fault is prices in bar, but I guess this has to be expected given the location / hotel
the room was amazing the price of swimming costumes was too expensive
Beautiful building, with a very grand reception area, good customer service in the bar and bedrooms very clean and comfortable. In the hallways there are pictures/collages of interesting facts about the hotel history. Not very personal (boutique style) more corporate style of hotel.
I found the staff to be very friendly and helpful. The Hotel itself is in a wonderful location for shopping.
Everything outside of my room My room! tiny, wallpaper falling off, mold on ceiling, rust on bath. Rank!
The magnificent central staircase and the general grand appearance of the interior. Our first room was very small. The shower did not work. The radio via the TV did not work. There was a nasty stain on the carpet. Extra towels were hidden in the wardrobe. As this room was on the ground floor we kept awake by the nightclub.
location in central Manchester Room was a dump - wardrobe door hanging off.
It was close to the centre which made it easy to get to the shops etc
entrance and hall very imposing room and halls on 5th floor could be better maintained
Being close to the centre of town and the men Arena, which was why I chose it. There was a wedding party in the hotel that night so there was quite a lot of noise, and we could hear everything that was happening next door.
The great staff.excellent breakfast,very central what small faults in room were corrected very quickly,
Closeness to team and stadium.
Loverly hotel, made feel very welcome, Heating in room too hot unable to turn down. Inform staff did give us a fan in mins but still mafting. We went into the jenny's about 6.00pm for a cavery. The food came out of the kitchen was cold,we informed staff.
As usual the breakfast is really good as is the location The room didn't have a window, issues with the air conditioning being red hot, the beds were rock hard and general up keep and cleansiness of the bathroom is well below standard
Poor wifi availability, and poor connection even in the public areas. The toilet in my room didn't flush properly, I had to 'pump' it to get it to flush. Very dated overall. Breakfast was very average. Very over priced for the quality.
Convenience for locality to Bridgewater hall where I was performing in a concert that evening! There was a wedding party on in the main function suite which was fine but which seemed to take over the whole hotel!
The location is excellent for the MEN Arena, Arndale shopping etc.The reception staff were very helpful and friendly. Good secure car park. Procedure for collecting car park pass is difficult especially if arriving alone and having to park on double yellow lines. Sleep was disturbed from 4:00 - 5:30 in the morning; initially thought this was guests leaving; however it seemed to be staff talking too loudly with alot of door banging.
It was clean and comfy ,breakfast was very good plenty of choice ,and very handy being right in the centre of Manchester
Good room facilities, excellent bathroom,good location for shopping Conference facilities pleasant When checked in I was not told where to park in the car park so I ended up paying ncp parking charges Car park a bit lonely and passages to room very quiet and lonely for lone female
The size of the room was excellent and the quiet bar for a drink late on. The bathrooms could do with modernising
Didn't get to stay there as the event we were attending was cancelled very belatedly.
a black tie ball was held which we attended for the price we paid breakfast wes not included
comfort of the rooms and been handy for the shops
Staff friendly. Radio in room was very poor.
Ideal location for men and a little shopping, double beds were great.
Hotel site convenience. Pleasant staff. Breakfast.
it was close to all amenities in manchester resturant
Close to train station shops bars staff very good.Bar area very pleansent and I would say not over priced Stayed for 3 nights but on the Sunday morning room did not get made up but saying this soon as it was pointed out room service was called and room made up
Very good breakfast if a little expensive Persistance of housekeeping and poor grasp of the english language of same. They kept knocking to service the room when I had said it was fine.
Friendly reception staff and great location. Food and service in the Dining Room (called City Cafe) is very poor and quite expensive. I booked a late check out for 5 pm and paid £30 for it, from 12 noon housekeeping tried to get into the room 5 times and eventually got security to come up to us. Very stressful and disappointing, it was so much hassle that I left the room early and forgot some of my stuff. I go to Manchester several times a year I will not be booking into this hotel again ( I stayed in this City Inn three times since Mar 2010 the last time in November 2010).
helpful, friendly staff, lovely rooms, attention to detail in providing extras such as real hairdryer (not the wall type), ironing board/iron in room, iMac integrated entertainment system/pc
closeness to station and city centre, standard of room generally had to ask for more loo roll and no ashtray even though it was a smoking room
Good location, quiet, internet access, rooms had windows (a lot of neighbouring hotels don't!!!!). Staff were efficient and friendly. Room was clean. Nice soaps, etc. Recycled loo paper (I think). Would certainly stay here again- much better than the 2 hotels nearby that I have used before. No bottle-opener in the room, but bottles in the mini-bar mostly had caps! So you lost a sale there. A few signs at street level would have made it easier to find on foot in the dark- I walked round 2 sides of the building before identifying the entrance.
Apple iMac in room. Free WiFi connection. Booking staff flexible. Breakfast good quality but (see below). Bright modern city centre hotel. Rather characterless. Paying extra for breakfast and even more if you require anything cooked then portions very small. Asked for mushrooms and received a single mushroom.
The double tree is a nice hotel at first glance. I found the staff at the front desk were not the most welcoming but that wasn't the biggest problem. The room was comfortable for the most part and me and my companion were looking foward to a nice stay. The shower had two choices, freeze or burn. It was nearly impossible to get the shower at a normal temperature which was a huge issue. But we were only there for 2 nights so decided it would be better to give it another try than moving rooms. On our second night which was a Saturday we were awoken at 4 am by a group of drunk girls that were screaming down the hallway. I felt like I was transported to the worst spring break all inclusive. I called the reception 3 times and in all fairness they came up every time to get those stupid girls to shut up. Then their guy friends came from the party minutes later and started retaliating to help their skanky girlfriends. They were standing outside of our door yelling obscenities. I called again and eventually the noise stopped but at that point I had one more hour before having to get on a train to the airport so my entire night was ruined. While they were definitely responsive to the times I called they should have kicked these people out. What kind of reputation do you want to have? I know that on my next visit to Manchester staying at the double tree and staying at the hatters is pretty much the same. If you want to maintain an upscale reputation then be more selective about who you let stay in you hotel or at the very least have your front staff make the rules clear when these drunken idiots tumble in through the door of your hotel.
Bright, spacious; close to train station and city centre.
The check-in staff are always friending and the breakfast is quick. The carpets in the room are progressivly getting dirtier with stains, not good! Please have them cleaned, makes me question how clean everything else is.
very good hotel with perfect location specially if you have conference in Manchester Central there is no extending for the check out time
The location is good for city centre bars and restaurants but it is easy to access from the motorway and parking is easy nearby I paid 249 pounds for one night in what I thought would be a luxury, exclusive hotel and it isn't. The room service breakfast was an insult.
We recieved a complimentary upgrade to executive class, which was fantastic as this was a Chritmas treat. Just a small quible but there were no tea making facilities in our room.
The Cloud Lounge I was rather cold in the room, and we could hear the lift going up and down during the night.
when staying at the hotel my boyfriend and i really enjoyed are selfs we went for my birthday and everyone at the hotel treated us like royalty and there nothing they didnt do for us! they made my birthday very special and memerable!! i would definatly recommed it to any one!
The views were spectacular. We could have spent the whole stay in the Cloud 23 bar. And every member of staff that we met were wonderful.
It was such a refreshing change to stay at a hotel where the attitude of the staff enhanced the stay. Everyone we met was friendly and helpful which is unfortunately not the case in most hotels.
locatio and comfort my partner found on returning home , that some braceletts and bangles were missing from her bag . we did not complain as they were not of a great monetary value , but my [partner found this upsetting !!!! .
Superb hotel, amazing rooms No
The room we were given was a room for the disabled, guessing that's why the room rate was better than the Hilton's web site price.
I liked the hotel room, very spacious, clean and a large bed!
Comfortable bed and pillows.
the room was extremelly comfortable and clean
decor is fantastic, all the staff we encountered were absolutely lovely. This was without doubt one of the best hotel experiences I've had.
Very helpful staff, good location, nice room and good value
City centre location No valet parking
Bedrooms gorgeous & food delicious. There was no explanation of the breakfast choices in the hotel room, would have also liked some DVDs available for the DVD player.
Breakfast was brilliant! N/A
The staff were exceptionally helpful, very modern hotel with a batchelor pad feel to the rooms! Very convienent for Manchester city centre and shopping areas No Swimming pool in health resort
Stylish, & an excellent location.
My stay was for 4 nights, Beds were super comfortable, staff was superb and rooms were spacious.
Perfect location to stroll into the city.
Friendly Staff, good location generaly a very nice Hotel Eat Out
Room v. clean and comfortable, quiet and roomy. Breakfast excellent. Reception was busy and a little slow but staff were friendly.
The parking facillities/costs
The modern interior to a old building. The location of the hotel was perfect, next to China Town. When we got to our room, someone else's luggage was there. However, going to reception thinking we had someone else's room, they took the bags away swiftly.
friendly helpful staff,lovely rooms and very comfortable beds! very central for china town nothing
Reasonably good hotel in a good city centre location A little noisy at night, lacks a nice lounge or somewhere really relaxing for a seat a drink and a chat with friends.
Very friendly reception staff and the beds were great.
The location can't be beat-. Close to shipping, bars and the Christmas markets. Could not have been happier with my choice. As a major plus, the staff was amazingly helpful.
the location was very good and within walking distance to the shops and the tram if you need to travel further, staff were helpful and the bar in the hotel was good and lively i felt our room was quite small
Obsidian bar and menu No parking
Yes I just wish it was cheaper so I could have ate a breakfast and I also wish it could have been kept on longer as drinking the night before and early breakfasts are just not supoosed to fit together. So to sum it up, I think the cost of the brekkie should be included in the main price I payed and it should be untill at least 11:00am finish on a weekday.
excellent service, promt checking in and out and very friendly staff no
Game Old Trafford No
It was an enjoyable weekend. The bar man on Friday/Saturday & Sunday Night was outstanding.
Everything! The hotel is in a great location, the staff are friendly and helpful and hotel was clean, comfortable and very up-to-date.