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The great staff.excellent breakfast,very central what small faults in room were corrected very quickly,
Being close to the centre of town and the men Arena, which was why I chose it. There was a wedding party in the hotel that night so there was quite a lot of noise, and we could hear everything that was happening next door.
The magnificent central staircase and the general grand appearance of the interior. Our first room was very small. The shower did not work. The radio via the TV did not work. There was a nasty stain on the carpet. Extra towels were hidden in the wardrobe. As this room was on the ground floor we kept awake by the nightclub.
It was close to the centre which made it easy to get to the shops etc
Everything outside of my room My room! tiny, wallpaper falling off, mold on ceiling, rust on bath. Rank!
Closeness to team and stadium.
Loverly hotel, made feel very welcome, Heating in room too hot unable to turn down. Inform staff did give us a fan in mins but still mafting. We went into the jenny's about 6.00pm for a cavery. The food came out of the kitchen was cold,we informed staff.
entrance and hall very imposing room and halls on 5th floor could be better maintained
location in central Manchester Room was a dump - wardrobe door hanging off.
Poor wifi availability, and poor connection even in the public areas. The toilet in my room didn't flush properly, I had to 'pump' it to get it to flush. Very dated overall. Breakfast was very average. Very over priced for the quality.
As usual the breakfast is really good as is the location The room didn't have a window, issues with the air conditioning being red hot, the beds were rock hard and general up keep and cleansiness of the bathroom is well below standard
Convenience for locality to Bridgewater hall where I was performing in a concert that evening! There was a wedding party on in the main function suite which was fine but which seemed to take over the whole hotel!
Loved the location in Central Manchester. Made it very easy to get around. Opus bar was fabulous and the staff was incredibly accommodating. Room was lovely and made for a great experience.
Modern "boutique" feel to decor & rooms. Central location. Decent leisure facilities. Buffet breakfast was a bit old-fashioned and not in keeping with quality of hotel.
All the staff were friendly and helpful and the room was fantastic with everything we needed
The staff were very friendly and the breakfast was first class.
Nice setting and location, good breakfast and friendly staff. Needs investment certain things looking old now, my first stay years ago was very impressive it seems more like a 4 star now and the little touches aren't there like before.
the hotel was lovely and the room very comfortable with lovely facilities we were on room only as that was the special rate we got but we didn't have breakfast as it was far too expensive
Staff were exceptional,service excellent. Standard of toiletries in a five star hotel was not as good as I expected.Shower was not great.
Clean, comfortable and convenient
The cleansers were super nice people Dear Madame. Because of your totally unacceptable behaviour, to our Guests and Staff, we will no longer be accepting any further bookings from you, and indeed you are not welcome at all in this Hotel . No further correspondence from yourself, will be responded to from Edwardian Hotels. Stephen Miles FIH MI General Manager T: +44 (0) 161 835 8957 M: +44 (0) 797 3128852 E: email@example.com W: edwardian.com We booked a suit got there realized it was small, stayed 2 nights and took an extra room.Day 3 we booked a two bedroom suit which really isn't it's just them bringing two rooms together.We were shown a suit with a balcony & since my artist is super claustrophobic and has a lot of luggage we agreed to that.Upon going to pay they claimed someone booked that particular room for 2 nights and we booked it right with them less than an hr ago for 3 nights.These super racist hotel people just because the person was black almost even lied they never showed us the room.We left the hotel and booked a huge 3 bedroom penthouse suit somewhere else.Mind u we had no issues we these people we just decided to leave after realizing it was more of a racist thing, I forgot to mention their services suck, they barely help with anything like umbrellas and opening doors smh we never even had a conversation with any one except the manager the day we left but go this email today claiming we were rude to their guests.
cleanliness, attentiveness of staff when required, decor, closeness for requirements of city shops and arena for concert pool change area is small, there was a hen party there for the day getting treatments in the spa and there were no lockers available so we had to take everything into the pool area! Lifts were a problem- a number of us (guests) had encoutered room cards that didn't work in lifts- my mother who I was travelling with hates lifts and we got stuck!
We were made very welcome during our stay and nothing was too much trouble. -
Great location,beautifully renovated old building great Q hotels standard and very welcoming,highly trained staff that gave you service with a smile nothing was too much trouble we certainly were very well looked after during our stay Thankyou hotel did not accept our booking for dinner at £25 rate as advertised by yourselves but after staying there we realised this was probably due to the hotel being very busy that weekend with private functions other than this we had no complaints at all
Central location and beautiful christmas decorations Being unable to open a window for health and safety reasons. Air conditioning is noisy, un green and not as good as fresh air at night.
ther was noise from the next room after midnight and it took two phone calls to reception before the noise was stopped.
the room was amazing the price of swimming costumes was too expensive
Beautiful building, with a very grand reception area, good customer service in the bar and bedrooms very clean and comfortable. In the hallways there are pictures/collages of interesting facts about the hotel history. Not very personal (boutique style) more corporate style of hotel.
I have stayed here several times, excellent location, top class facilities. only minor fault is prices in bar, but I guess this has to be expected given the location / hotel
Clean rooms and courteous staff
I found the staff to be very friendly and helpful. The Hotel itself is in a wonderful location for shopping.
Completely comfoprtable and centrally located. Large room. Prices in Britain are high -- that is a fact of life -- and the Midland is expensive -- but I really am not complaining. It was proably the most comfortable hotel we stayed at in a 3 week visit to the UK.
the receptionist Kirsty was excellent.
most comfortable bed i have ever slept in! successful fusion of old an new styles.. the sink was blocked and i forgot to tell them - room 203
The bar/restuarant Being woke at 3am due to rail works directly outside my bedroom window
the building and public areas and the function i attended at the hotel 2 days before my stay i received a call from the hotel cancelling my reservation for myself and my 6 guests due to overbooking. after a lot of difficult conversations my reservation was reinstated the next day.This is completely unnaceptable and caused a lot of concern
The staff were quietly efficient and helpful. Found traffic noise a little overbearing. Booking my meal on line proved not to be value for money as our meal was less that that stated on line, but we still had to pay original price.
I liked the lay out of the room and the hotel is nice. Perfect location. Its 2014, u can offer free WiFi. 99% of hotels do
Luxurious room, furnishings and curtains etc.
the fact west ham won at old trafford ! jokes apart the service and freindly approach of all the staff no
Fantastic location! Loved the look and history. Loved the age of the hotel. Breakfast on site was a plus. Good selection, easy and started the day off right. The booked us in an ADA room and that was all they had. The room was spacious and bed was comfortable but the shower was awful and the sink was too low if you stand at it. I felt terrible taking a very well equipped ADA room and it was not super comfortable for tow very tall adults.
The room was very impressive and comfortable. Also, there was a lot on offer for breakfast.
Comfortable bed and nice bathroom. Old fashioned tv. Very few luxuries in the bedroom/bathroom.No shower cap or hair conditioner for my wife. A little disapointed with the breakfast set up in the morning. We normally have one person waiting table but that didnt happen, just people wandering around.
beautifull building, restaurant and reception very beautifull, good location bad aisles, labyrinth to reach the room, room old fashion
locatio and comfort my partner found on returning home , that some braceletts and bangles were missing from her bag . we did not complain as they were not of a great monetary value , but my [partner found this upsetting !!!! .
very good hotel with perfect location specially if you have conference in Manchester Central there is no extending for the check out time
The location is good for city centre bars and restaurants but it is easy to access from the motorway and parking is easy nearby I paid 249 pounds for one night in what I thought would be a luxury, exclusive hotel and it isn't. The room service breakfast was an insult.
We recieved a complimentary upgrade to executive class, which was fantastic as this was a Chritmas treat. Just a small quible but there were no tea making facilities in our room.
Superb hotel, amazing rooms No
The room we were given was a room for the disabled, guessing that's why the room rate was better than the Hilton's web site price.
The Cloud Lounge I was rather cold in the room, and we could hear the lift going up and down during the night.
The views were spectacular. We could have spent the whole stay in the Cloud 23 bar. And every member of staff that we met were wonderful.
when staying at the hotel my boyfriend and i really enjoyed are selfs we went for my birthday and everyone at the hotel treated us like royalty and there nothing they didnt do for us! they made my birthday very special and memerable!! i would definatly recommed it to any one!
It was such a refreshing change to stay at a hotel where the attitude of the staff enhanced the stay. Everyone we met was friendly and helpful which is unfortunately not the case in most hotels.
1 Location, 2 Modern with lift is a must when you carry a baby with pushchair.
the staff wear helpful & courteous it is in a poor state of repair 7 requires major renovation.
The location of the hotel is ideal for shopping, and is situated right beside the main bus stops and trams. The breakfast was superb every morning with an excellent choice to suit all tastes. The service from bar staff was very poor. We waited 40 minutes for our order to be taken. Most of the waiting staff were incompetent! Reception was poorly staffed also, waited 25 minutes at reception to book a taxi. Room cleaning was also minimal, towels were not replaced and rooms weren't cleaned until after 3pm most days
the location of hotel in th city, near places of interest the decor of the rooms was very outdated
breakfast and being so close to town centre was building work so unfair to comment
comfortable room & really helpfull staff
though i booked double bed they have joined 2 twin beds and the beds were not quite comfortable,more than the bed,the pillows.pl.look into this,I stayed here abt 6m ago,i liked it thats why i booked at the same place,i might choose others for the next time.
location in the centre of Manchester, close to everything. 3 lifts for 14 floors.
The hotel is located in the city centre and has all the modern facilities. I like the fact that there are irons and trouser presses in each room and the breakfast was great. It was a bit hot, But I believe we could change the temperature in the room
This Hotel is very shabby and in need of a complete overhaul.
Friendly Staff, good location generaly a very nice Hotel Eat Out
The parking facillities/costs
Very friendly reception staff and the beds were great.
The modern interior to a old building. The location of the hotel was perfect, next to China Town. When we got to our room, someone else's luggage was there. However, going to reception thinking we had someone else's room, they took the bags away swiftly.
Room v. clean and comfortable, quiet and roomy. Breakfast excellent. Reception was busy and a little slow but staff were friendly.
My stay was for 4 nights, Beds were super comfortable, staff was superb and rooms were spacious.
friendly helpful staff,lovely rooms and very comfortable beds! very central for china town nothing
Obsidian bar and menu No parking
the location was very good and within walking distance to the shops and the tram if you need to travel further, staff were helpful and the bar in the hotel was good and lively i felt our room was quite small
Reasonably good hotel in a good city centre location A little noisy at night, lacks a nice lounge or somewhere really relaxing for a seat a drink and a chat with friends.
Perfect location to stroll into the city.
The location can't be beat-. Close to shipping, bars and the Christmas markets. Could not have been happier with my choice. As a major plus, the staff was amazingly helpful.
It was an enjoyable weekend. The bar man on Friday/Saturday & Sunday Night was outstanding.
Everything! The hotel is in a great location, the staff are friendly and helpful and hotel was clean, comfortable and very up-to-date.
Game Old Trafford No
Yes I just wish it was cheaper so I could have ate a breakfast and I also wish it could have been kept on longer as drinking the night before and early breakfasts are just not supoosed to fit together. So to sum it up, I think the cost of the brekkie should be included in the main price I payed and it should be untill at least 11:00am finish on a weekday.
excellent service, promt checking in and out and very friendly staff no
The room, the furniture and the Internet I would not consider the so called breakfast they offered as a breakfast, there were only serving croissants, apples and banans and there were no plates!
The layout of the rooms were excellent Friendly staff, location in the city and siz of room
Location and quality of internal fixtures & fittings External appearance is awful and rooms bear little resemblence to photos on the website - very small. Whole of one window covered by a Roomzzzzzz advertising screen!
Location tops the staff were welcoming and helpful the room was of a high boutique standard. I paid £75 for a room I would gladly have paid double that amount for. Just one niggle traffic noise but what do you expect in a city centre.
Loved the i-mac in the room and the fast, easy access to the internet with built in dvd player. I thought I had booked room-only, so was pleased to discover the continental breakfasts. The decor of the room was modern and it felt light and bright - with a fantastic shower. The staff were pleasant, friendly and helpful at all times. There is very easy access to the city centre - most attractions are within walking distance, and the complimentary city centre bus stops very close to the hotel for connections to Picadilly Station and Salford. The noise from the road, but I don't suppose there is much you can do about that. It's the price paid for staying somewhere so central.
The location was perfect, minutes walk from shops, bars etc. The room was clean and everything we needed for a weekend break, however the carpet was stained in places. A full length mirror and a few more hooks in the bathroom would be a bonus for us girlies!!!
Very modern, staff friendly, very clean, comfy king size beds ! Check in time on website is different to check in time when you arrive, so we had to wander around manchester for a while as the room wasn't ready, however the staff rectified this with a complimentary car parking ticket !! bonus !!
Rooms were spotless and very well designed. Great to have a kitchen in your room as it gives you the option of doing your own food or eating out. I had to leave
Well equipped rooms , friendly staff , great location , just wished I had more time to enjoy it !!
very close to the china town, and the room is big, the service is really very friendly.
nice bar to have a drink and relax in after your return from whatever you have done in the city that night great opening hours. rooms a bit dated.
Very clean tidy , friendly helpful staff ,really enjoyed our stay will come back. no parking on site.
friendliness of the staff needed more milk with the tea.coffee etc-but apparently we could have asked at reception
comfortable, value for money and very clean. very good location
Perfectly located for the Bridgewater Hall Concert venue Lack of suitable food availabilty after the concert finished at 2200
The Bar and the food was nice The man behind the reception i had a women when i was checking in and she was real nice
distance from town center
TV in the Bar was to loud, for thise who don't watch football.
Staff were friendly, helpful and accommodating. The room was clean and well equipped. The shower was fixed to the wall. There was no herbal tea offered in the room.
Staff were good and attentive The room was very very basic and clinical not at all welcoming
The comfort of the rooms and the warm lovely welcome from all staff who could not do enough to help you! Everything was faultless.
Fantastic Hotel in a Fantastic Location.
coffee/fizz brought to our room on arrival parking was a good 5 minute walk away, no lighting at the dressing table or in the shower cubicle
The rooms were fantastic, I loved the little added touches that made the whole stay even better. The staff were brilliant, even extending breakfast time just for us. Would go back in a shot. Didn't want to leave in the morning. We could hear the tv in the next room early next morning, and also the noise from the back of the bar/hotel where glass bottles were being emptied into the recycling.
Fantastic location on the end of Canal Street with a close walk to most everything. Very lush and romantic accomodation, nice room service breakfast, lovely toiletries provided (Burt's Bees brand)in the room. Somewhat loud at night, due to being between several pubs/nightclubs...not really a problem but might be if you are a light sleeper
Good location and nice hotel. Would stay again.
Great food in the restaurant. Close to the city centre. Very nice and comfortable rooms. Not necessarily a bad thing, but it has to be mentioned that the hotel is located in what is called "Gay Village" by locals. The street is packed with gay bars and the hotel itself seemed to be very gay-friendly as well.
The central location is great for shopping and going out at night and a great, friendly bar forms part of the hotel; we were pleasantly surprised to get our first drink free (a nice welcoming touch). The design, cleanliness and comfort in the rooms is exceptional. The attention to detail in the room is also very good; there is everything you want on hand and if it isn't, you are made to feel as though you could ask, as the majority of the hotel staff are friendly, professional and welcoming. Also like the fact that there is a restaurant on site if you don't wish to go out into the city; however, we did not use the restaurant for reasons relayed to the hotel in a feedback letter. Although there was an extensive and varied breakfast menu, the service on the first morning was much to be desired and the staff serving need some customer service training quickly as this let it down - not that anyone was rude, just untrained and unaware - breakfast was good. A different person was serving the second morning and the service was better, however, the food was very undercooked and staff failed to notice anything was wrong, therefore I went hungry. What a shame, as this is the only thing that let it down.
I stayed at this hotel with a work collegue for a conference which was held at the GMEX. The location was great for the conference, train station, shops and bars. The rooms were amazing. The hotel was clean, breakfast was great and the staff were really friendly and helpful.
The management made an effort to work the hotel weel. Lights in bathroom were not all working and even if they were its not bright enough. Lift too slow.
the bathroom was amazing a real shame non guest can come for a drink in hotel bar after 11.which doesnt really work if been out for dinner
the staff were great especially the polish guy (forgot the name).
We had a great time at this hotel. The rooms were really different and unique and the bathroom in particular was fantastic! The staff were really helpful and friendly and they were very flexible with us as we had to make last minute adjustments to our booking which they did not charge us for. They were very accomodating. There was a wedding on when we were there but unlike some other reviewers we did not feel that it affected the quality of our stay or the service we received atall. We would definitely stay again.
I treated my daughter to an overnight stay for her 30th birtday, and I must say, It is hard to find a small hotel that offers style, quality and such luxurious comfort. The staff were friendly and effcient. The rooftop terrace was stunning, and I can't believe you get so much for the price.
The hotel is a romantic venue, and is well prepared for that. The hot tub is a great idea, but does need to be cleaned. Based on the price of the hotel, breakfast should be included. It is a bit of a cheek to ask for £30 ish on top. We also felt that the bathroom soaps etc were a little lightweight.
The staff we very polite & very helpful, the room was of the best quality & very clean. Not applicable.
My husband and I were delighted with the total luxury of the hotel in general and also with the kindness of the staff, nothing was too much trouble. nothing
Beautiful room, great bar and helpful staff None
The room was very original, as was the general design of the hotel The cost.............. it was a bit more than I thought it warrented
Shopping in the centre Some of the corridors to the rooms were very small and narrow,with low ceilings, the lounge had very low ceilings whereas other areas i.e. bedrooms had high ceilings. The colours in the main hotel were dark grey walls, grey doors and grey carpet. Toiletries in room were minimal.