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location in central Manchester Room was a dump - wardrobe door hanging off.
entrance and hall very imposing room and halls on 5th floor could be better maintained
Everything outside of my room My room! tiny, wallpaper falling off, mold on ceiling, rust on bath. Rank!
Being close to the centre of town and the men Arena, which was why I chose it. There was a wedding party in the hotel that night so there was quite a lot of noise, and we could hear everything that was happening next door.
The great staff.excellent breakfast,very central what small faults in room were corrected very quickly,
Convenience for locality to Bridgewater hall where I was performing in a concert that evening! There was a wedding party on in the main function suite which was fine but which seemed to take over the whole hotel!
It was close to the centre which made it easy to get to the shops etc
The magnificent central staircase and the general grand appearance of the interior. Our first room was very small. The shower did not work. The radio via the TV did not work. There was a nasty stain on the carpet. Extra towels were hidden in the wardrobe. As this room was on the ground floor we kept awake by the nightclub.
As usual the breakfast is really good as is the location The room didn't have a window, issues with the air conditioning being red hot, the beds were rock hard and general up keep and cleansiness of the bathroom is well below standard
Loverly hotel, made feel very welcome, Heating in room too hot unable to turn down. Inform staff did give us a fan in mins but still mafting. We went into the jenny's about 6.00pm for a cavery. The food came out of the kitchen was cold,we informed staff.
Closeness to team and stadium.
Poor wifi availability, and poor connection even in the public areas. The toilet in my room didn't flush properly, I had to 'pump' it to get it to flush. Very dated overall. Breakfast was very average. Very over priced for the quality.
Nice setting and location, good breakfast and friendly staff. Needs investment certain things looking old now, my first stay years ago was very impressive it seems more like a 4 star now and the little touches aren't there like before.
The staff were very friendly and the breakfast was first class.
We were made very welcome during our stay and nothing was too much trouble. -
cleanliness, attentiveness of staff when required, decor, closeness for requirements of city shops and arena for concert pool change area is small, there was a hen party there for the day getting treatments in the spa and there were no lockers available so we had to take everything into the pool area! Lifts were a problem- a number of us (guests) had encoutered room cards that didn't work in lifts- my mother who I was travelling with hates lifts and we got stuck!
Clean, comfortable and convenient
the hotel was lovely and the room very comfortable with lovely facilities we were on room only as that was the special rate we got but we didn't have breakfast as it was far too expensive
Loved the location in Central Manchester. Made it very easy to get around. Opus bar was fabulous and the staff was incredibly accommodating. Room was lovely and made for a great experience.
All the staff were friendly and helpful and the room was fantastic with everything we needed
Modern "boutique" feel to decor & rooms. Central location. Decent leisure facilities. Buffet breakfast was a bit old-fashioned and not in keeping with quality of hotel.
Staff were exceptional,service excellent. Standard of toiletries in a five star hotel was not as good as I expected.Shower was not great.
The cleansers were super nice people Dear Madame. Because of your totally unacceptable behaviour, to our Guests and Staff, we will no longer be accepting any further bookings from you, and indeed you are not welcome at all in this Hotel . No further correspondence from yourself, will be responded to from Edwardian Hotels. Stephen Miles FIH MI General Manager T: +44 (0) 161 835 8957 M: +44 (0) 797 3128852 E: firstname.lastname@example.org W: edwardian.com We booked a suit got there realized it was small, stayed 2 nights and took an extra room.Day 3 we booked a two bedroom suit which really isn't it's just them bringing two rooms together.We were shown a suit with a balcony & since my artist is super claustrophobic and has a lot of luggage we agreed to that.Upon going to pay they claimed someone booked that particular room for 2 nights and we booked it right with them less than an hr ago for 3 nights.These super racist hotel people just because the person was black almost even lied they never showed us the room.We left the hotel and booked a huge 3 bedroom penthouse suit somewhere else.Mind u we had no issues we these people we just decided to leave after realizing it was more of a racist thing, I forgot to mention their services suck, they barely help with anything like umbrellas and opening doors smh we never even had a conversation with any one except the manager the day we left but go this email today claiming we were rude to their guests.
The Bar and the food was nice The man behind the reception i had a women when i was checking in and she was real nice
Staff were friendly, helpful and accommodating. The room was clean and well equipped. The shower was fixed to the wall. There was no herbal tea offered in the room.
comfortable, value for money and very clean. very good location
Very clean tidy , friendly helpful staff ,really enjoyed our stay will come back. no parking on site.
nice bar to have a drink and relax in after your return from whatever you have done in the city that night great opening hours. rooms a bit dated.
Staff were good and attentive The room was very very basic and clinical not at all welcoming
distance from town center
TV in the Bar was to loud, for thise who don't watch football.
Perfectly located for the Bridgewater Hall Concert venue Lack of suitable food availabilty after the concert finished at 2200
friendliness of the staff needed more milk with the tea.coffee etc-but apparently we could have asked at reception
This Hotel is very shabby and in need of a complete overhaul.
though i booked double bed they have joined 2 twin beds and the beds were not quite comfortable,more than the bed,the pillows.pl.look into this,I stayed here abt 6m ago,i liked it thats why i booked at the same place,i might choose others for the next time.
the location of hotel in th city, near places of interest the decor of the rooms was very outdated
comfortable room & really helpfull staff
location in the centre of Manchester, close to everything. 3 lifts for 14 floors.
1 Location, 2 Modern with lift is a must when you carry a baby with pushchair.
the staff wear helpful & courteous it is in a poor state of repair 7 requires major renovation.
The hotel is located in the city centre and has all the modern facilities. I like the fact that there are irons and trouser presses in each room and the breakfast was great. It was a bit hot, But I believe we could change the temperature in the room
breakfast and being so close to town centre was building work so unfair to comment
The location of the hotel is ideal for shopping, and is situated right beside the main bus stops and trams. The breakfast was superb every morning with an excellent choice to suit all tastes. The service from bar staff was very poor. We waited 40 minutes for our order to be taken. Most of the waiting staff were incompetent! Reception was poorly staffed also, waited 25 minutes at reception to book a taxi. Room cleaning was also minimal, towels were not replaced and rooms weren't cleaned until after 3pm most days
locatio and comfort my partner found on returning home , that some braceletts and bangles were missing from her bag . we did not complain as they were not of a great monetary value , but my [partner found this upsetting !!!! .
The location is good for city centre bars and restaurants but it is easy to access from the motorway and parking is easy nearby I paid 249 pounds for one night in what I thought would be a luxury, exclusive hotel and it isn't. The room service breakfast was an insult.
It was such a refreshing change to stay at a hotel where the attitude of the staff enhanced the stay. Everyone we met was friendly and helpful which is unfortunately not the case in most hotels.
when staying at the hotel my boyfriend and i really enjoyed are selfs we went for my birthday and everyone at the hotel treated us like royalty and there nothing they didnt do for us! they made my birthday very special and memerable!! i would definatly recommed it to any one!
very good hotel with perfect location specially if you have conference in Manchester Central there is no extending for the check out time
The Cloud Lounge I was rather cold in the room, and we could hear the lift going up and down during the night.
The views were spectacular. We could have spent the whole stay in the Cloud 23 bar. And every member of staff that we met were wonderful.
Superb hotel, amazing rooms No
The room we were given was a room for the disabled, guessing that's why the room rate was better than the Hilton's web site price.
We recieved a complimentary upgrade to executive class, which was fantastic as this was a Chritmas treat. Just a small quible but there were no tea making facilities in our room.
Very friendly reception staff and the beds were great.
friendly helpful staff,lovely rooms and very comfortable beds! very central for china town nothing
Reasonably good hotel in a good city centre location A little noisy at night, lacks a nice lounge or somewhere really relaxing for a seat a drink and a chat with friends.
Perfect location to stroll into the city.
Room v. clean and comfortable, quiet and roomy. Breakfast excellent. Reception was busy and a little slow but staff were friendly.
the location was very good and within walking distance to the shops and the tram if you need to travel further, staff were helpful and the bar in the hotel was good and lively i felt our room was quite small
The parking facillities/costs
The location can't be beat-. Close to shipping, bars and the Christmas markets. Could not have been happier with my choice. As a major plus, the staff was amazingly helpful.
Obsidian bar and menu No parking
Friendly Staff, good location generaly a very nice Hotel Eat Out
The modern interior to a old building. The location of the hotel was perfect, next to China Town. When we got to our room, someone else's luggage was there. However, going to reception thinking we had someone else's room, they took the bags away swiftly.
the receptionist Kirsty was excellent.
Beautiful building, with a very grand reception area, good customer service in the bar and bedrooms very clean and comfortable. In the hallways there are pictures/collages of interesting facts about the hotel history. Not very personal (boutique style) more corporate style of hotel.
Completely comfoprtable and centrally located. Large room. Prices in Britain are high -- that is a fact of life -- and the Midland is expensive -- but I really am not complaining. It was proably the most comfortable hotel we stayed at in a 3 week visit to the UK.
the room was amazing the price of swimming costumes was too expensive
I found the staff to be very friendly and helpful. The Hotel itself is in a wonderful location for shopping.
I have stayed here several times, excellent location, top class facilities. only minor fault is prices in bar, but I guess this has to be expected given the location / hotel
Great location,beautifully renovated old building great Q hotels standard and very welcoming,highly trained staff that gave you service with a smile nothing was too much trouble we certainly were very well looked after during our stay Thankyou hotel did not accept our booking for dinner at £25 rate as advertised by yourselves but after staying there we realised this was probably due to the hotel being very busy that weekend with private functions other than this we had no complaints at all
Central location and beautiful christmas decorations Being unable to open a window for health and safety reasons. Air conditioning is noisy, un green and not as good as fresh air at night.
ther was noise from the next room after midnight and it took two phone calls to reception before the noise was stopped.
Clean rooms and courteous staff
most comfortable bed i have ever slept in! successful fusion of old an new styles.. the sink was blocked and i forgot to tell them - room 203
the building and public areas and the function i attended at the hotel 2 days before my stay i received a call from the hotel cancelling my reservation for myself and my 6 guests due to overbooking. after a lot of difficult conversations my reservation was reinstated the next day.This is completely unnaceptable and caused a lot of concern
Comfortable bed and nice bathroom. Old fashioned tv. Very few luxuries in the bedroom/bathroom.No shower cap or hair conditioner for my wife. A little disapointed with the breakfast set up in the morning. We normally have one person waiting table but that didnt happen, just people wandering around.
The staff were quietly efficient and helpful. Found traffic noise a little overbearing. Booking my meal on line proved not to be value for money as our meal was less that that stated on line, but we still had to pay original price.
The room was very impressive and comfortable. Also, there was a lot on offer for breakfast.
the fact west ham won at old trafford ! jokes apart the service and freindly approach of all the staff no
beautifull building, restaurant and reception very beautifull, good location bad aisles, labyrinth to reach the room, room old fashion
The bar/restuarant Being woke at 3am due to rail works directly outside my bedroom window
Luxurious room, furnishings and curtains etc.
This was my second stay at the hotel. I find it excellent & reccomend it to anyone.
Nice place, very impressive and helpful staff at reception, will come back again in the future.
Clean and comfortable Noisy students(?) partying till late in the courtyard on the ground floor
Rooms neat and tidy Beds maybe need to be replaced as they were not the best - way to soft
food,comfort,easy access to transport
your staff kindness no visible sign outside...difficult to find...
I found this hotel to be excellent and strongly reccomend it to anyone. The staff are fabulous and incredibly helpful especially for international travellers.
staff, location, breakfast small room, bed was not so confortable. cleaning ok but could be improved
friendly staff , lovely breakfast,very clean rooms.
Room was basic and bathroom small,shower only had a curtain so water ended up on bathroom floor
Location Room was small
Everything! The hotel is in a great location, the staff are friendly and helpful and hotel was clean, comfortable and very up-to-date.
Yes I just wish it was cheaper so I could have ate a breakfast and I also wish it could have been kept on longer as drinking the night before and early breakfasts are just not supoosed to fit together. So to sum it up, I think the cost of the brekkie should be included in the main price I payed and it should be untill at least 11:00am finish on a weekday.
excellent service, promt checking in and out and very friendly staff no
It was an enjoyable weekend. The bar man on Friday/Saturday & Sunday Night was outstanding.
Game Old Trafford No
The room was clean and modern. The situation was exactly where I expected it to be A negative comment is surely a complaint?. What I didn't like was the poor organisation and communication.
The room we were given was triangular, and thus very uncomfortable, especially in view of the fact that we were staying five nights.
very clean and comfortable room with good en suite facilities comfortable bed and good and sustaining breakfast. very noisy being situated ear a late night bar.
Room was clean and nice.good location. Elevator did not work,with my bad knees Ihad to climb up and down five floors.
Hotel staff were all friendly and helpful. Place is convenient--with train station just nextdoor and within walking distance to town.
Very clean, very-very hospitable and reliable staff small rooms, no electric adaptors
Cleanliness and decor Breakfast selection and layout
Excellent location and the breakfast was good. They ignored my e-mail request for slightly early check-in and the lady behind the counter was rude.
The staff were very polite and efficient. The shower was a lovely modern shower and the room was very clean and spacious. I have no bad points to report.
Very clean and plesant hotel None
Just back from the yha , great location , rooms good size and clean , beds very comfy . Would recommend this to any one going to Manchester . Bar prices are good for bottled beers £2.30 for stella and becks corona £2.60 which you ll stuggle to pay in city centre bars . Never tried the food but a great choice on the menus and very good prices . Ten minute walk to nearest bars in the Deansgate area , good bars and that at Deansegate locks , resturants are 5 minute walk round the corner .