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Property is beautiful on Hudson River. Trails to walk. Buttermilk Falls, orchards, farming and animals yet a modern, relaxing spa with indoor pool against entire wall of windows and beautiful views. Our room exceeded expectation as did the breakfast. A few areas have been neglected--our balcony lots of chipping paint, bench by the Falls was unusable and would be nice to sit by Falls if it was repaired.
Location, Staff The room had a slight musty smell from old area rugs.
Nothing really The room is the size of a shoebox. This isn't a hotel its glorified bed and breakfast
We loved the quaintness and the variety of things to do on the property.
The people were so friendly and engaging. I felt safe as a lone traveler. Would be healthier if they had yogurt and/or eggs for protein for Breakfast. Ran out of energy early.
Nice staff. Prompt shuttle service from airport.
I was attending a wedding and needed a hotel to stay. I arrived and found it to have a great view of a lake, right in front of the hotel. Upon entering the hotel, it looks new and modern, our rooms were well kept, large and beds were comfortable. I would definitely stay and recommend to others. Extended stay was only until 12PM. I was attending a wedding and got back to the hotel at 5AM, hard to get only a few hours of sleep to drive back, I was hoping for an hour more of sleep :D
There were TWO ESPN 2 channels and no ESPN channel. I missed second half of a game I really wanted to watch and the front desk gave me a completely wrong channel when I asked. Also, provide a CURRENT TV channel lineup in your in room book. This completely ruined what may have been a perfectly good stay. Can't read this. I suggest you use larger font.
Location to West Point! Great diner just below hotel. Nice staff. Room had everything we needed. Room was on second floor with window view behind hotel. Heard some road noise from I-87 but not a big deal. (The train noise at the Thayer is much worse.) Slept great. Its not a luxury hotel -- but you're not paying luxury prices either.
Location and price Small room, no fridge, lot of noise.
THE BED!!!! How the room was poorly designed - door wise/stopper and the tub and it's water
The best part of the stay was the help. Dwight & Kadeem at the front desk went out of their way to make our stay great!! The breakfast was mediocre; we went to the diner down the road. Also rooms are only for sleeping extremely small.
The overall hotel and staff exceeded my expectations. A good location for a night or two stay. Also the breakfast was actually quite good. The bed, it was not comfortable and sunk down to much.
Nice place to stay for the night. I'd stay here again if I am taking the train to the city. A bit pricey, but nice.
Contemporary and well decorated. Manicured grounds. Rooms very comfortable with modern conveniences. Bistro in the lobby had skeleton staff on a Saturday night. Must order food at the bar. Food is essentially snacks or heated sandwiches. The breakfast hours ended at 10 a.m. Sunday which was not made clear to me when checking in.
we stayed at the best western for vassar college parent's weekend. it was the perfect location to go back and forth to campus. the room was big and comfortable and staff incredibly friendly and helpful. i would stay there again!
Reception was very friendly, gave us a credit, and did pretend to try to move us. Didn't hold reservation and gave us downgraded room. TV reception terrible "because of the rain". TV remote did not work. AC barely worked. Tub drain broken. Breakfast was minimal and low quality. Shabby, old interiors.
Wonderful; staff, clean room
The staff member working in the morning was great. She was personable, helpful, checked on specifics of our stay, and apologized for the mistakes that were made. Also, the breakfast was great-lots of choices. The person on staff when we checked in was NOT very friendly, and did not offer information. I had to ask about the evening reception, which I found out about when my confirmation email was sent to me. I had requested extra towels, which we did not receive. Also, my bill did not reflect my kayak rate. I was charged the regular Best Western rate. When I pointed it out, the morning staff person did get it corrected.
The bar was great... Front desk, great...rooms, nice...overall, nice... Could be better The attention to detail seemed lost... Dings, dents, bad painting..... Basic hotel upkeep seemed lacking...
We stayed here a few years ago, and they've definitely been upgrading. The rooms and the hotel are much nicer than I remember. The front desk staff was really welcoming and helpful. The rooms themselves were clean and comfortable. The location is really convenient. The complimentary breakfast is really bad. Wedged in a back ballroom, everything was cold and half-hearted. It took forever to have basics like cream and water pitchers refilled. There are tons of great diners in the area. It's definitely worth venturing out and paying elsewhere.
Heating system out dated I couldn't. Get a double bed room
Good location Good price Room service didn't bang on my door at 6am. Wifi in the part of the hotel I was in was pretty much no functional. Patio door on the ground floor had seen some better days. Room was clean. No sign of bedbugs or roaches, but did spot a house centipede near the above mentioned patio door.
Hallway smelled really bad
Decent room and wifi Staff guy was very rude and then waved at my girlfriend with extremely offensive comment to me after I booked my room with credit card he waited to wave at my girlfriend after we parked never will I go back or suggest anyone to go back for that reason
It was disgusting.
The price was good, the staff was friendly and attentive. It's very old and not too appealing. They are going through construction too, so it may look better once that is completed. When we were there the second day we lost cable connection. Not a huge deal, but kind of stinks. We also had an old fashion TV, don't expect any upgrades or updates with this date hotel.
The continental breakfast was OK. However, could have had blueberries and bananas to put on the waffles. Clerks never smiled. They appeared to not like their job. They just went through the motions. Bathroom was not cleaned well. Long hair and cheetos on floor. Soap scum on counter top. Tub drain clogged. Bathroom sink drain slow.
They were terrible people, only guy I liked worked the over night, owner was rude; hated the experience
Close to the north way Musty and dated
We had made a mistake with our online reservation and the hotel manager helped us to resolve it. The TV needs to be mounted a little higher on the wall
Very poor condition. Door hardware loose and in disrepair. Heavy smell of cleaning chemicals. Very worn ot building.
A bit rundown
Very family friendly. Great location for the graduation of our CIA student. Beds very comfortable, room more than adequate for a group of 5 people. Very clean, friendly service, especially from the night staff lady, Melvena, she is an absolute professional, and very welcoming to strangers from the midwest.She made us feel right at home. She took pride in her job, and we thanked her for it by informing her boss of the excellent care we received from her.
I enjoy my stay but it was only one little thing The only thing I did not like of my staying in the hotel was that I needed to change my room because showerhead was broke and the maintenance was not there to fix it.. they only come once at day in the morining.. ..
The room was neat and clean Even my husband commented on the cleanliness of the bathroom!
Customer service was great - comped us on beer, very friendly, very helpful (everyone) Fresh cute lobby decor Great bed and bedding, lots of space in room (typical of Starwood hotels) Nothing!
Really enjoyed it. Very clean, comfortable bed. I would stay again
The hotel is old, smells bad and the bed was terribly uncomfortable. The manager called me at 5am to tell me I left my license at the desk. Then instead of just sliding it under the door he knocked a few minutes later and woke me up again.
Nothing Signs of water leakage on the ceiling in the bedroom and the bathroom. Rust stains in the tub. Poor attitude from staff.
The hotel did the trick for what we were looking for in a last minute booking on a holiday weekend. The bed was large and fairly comfortable. The hotel is very old and could use an update. Our first room the toilet didnt flush and 2 of the lights didn't work, and the hairdryer cord was so incredibly old it was literally black....and supposed to be beige. Grimy. The next room was okay. Toilet was slow, but eventually flushed, lights worked mostly. By the second day the bathroom florescent burnt out.
The reservation process. The lobby looks nice at first. The front desk attendant was missing for fifteen minutes when I wanted to check in at 8pm. When we entered our room it smelled musty. Further, the room was very outdated and unclean. There were stains everywhere and something growing/leaking? from the ceiling tile. The bathroom did not look sanitary. It was a very uncomfortable stay--- aware that they are renovating, there is no excuse to the disgusting conditions we paid to stay in.
Absolutely nothing. It smelled bad, our room wasn't clean, the wall paper was peeling, the bathroom wasn't cleaned, there were holes in the carpet. It was disgusting. We found another hotel and walked out of this one. It was so gross we didn't want to put our stuff down anywhere.
Young lady at the desk was pleasant and did what she could to help. Pulled up to the hotel, saw windows open with fans in them. First room we got, A/C didn't work, lights burned out, trash in the bathroom. Moved us to another room. Trash on the floor. Breakfast was bagels and cereal.
Only bad things were we didn't get the room we booked online at first but after saying something they changed our no problem and their restaurant/bar wasn't open even though they had a sign out front but there is a place right across the street
We didn't stay at the hotel, we drove in, and it was like an hotel from HELL. It was very scary, sketchy, and disgusting. It has "construction permit in the windows, the pool was closed, and it looked like a hooker spot. We turned around and left. I lost my money!
the cost was $83 and it was close. Unfortunately I booked through Kayak so I had to pay $110. I will use Hotel Mercury again but I will book through them and save the $27 extra that Kayak charged as their fee.
Price for the area, proximity to where I needed to be, free breakfast, free wifi. Breakfast wasn't very good, thin walls, poor light quality, poor shower quality, no conditioner, no material about the hotel or the surrounding area, toilet didn't flush well.
Exterior and facilities were clean and well kept. The bedroom was adequate with sink, microwave and fridge. Bed was not a King however and seemed smaller than a Queen. The mattress was very uncomfortable, the worst I've slept on in what I can remember and I've stayed in about 50 different Hotels in my life.
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It was a nice resort with everything! The courtyard was picturesque. I definitely enjoyed staying in a suite, rather than a room. Everything was clean. I liked the pool and hot tub. The free breakfast was definitely to die for. Lewis Chiu Lewis Chiu
Staff was friendly and the accommodations were great There was nothing I did not like about the hotel
Staff were very pleasant bed and pillows were fairly soft.
Staff Noise from other rooms
Mostly everything except the mattress on the bed. To soft. Not firm enough. Other than that very clean hotel, excellent accommodations, etc. Overall we (my husband and I ) had a very pleasant stay at the Residence Inn. Surely, we would stay at this hotel While the room was very nice, clean, with modern furniture, granite countertops, etc. the mattress on the bed was not as firm as I would have liked it to be.
The pool lol No everything was perfect staff Were great and Hotel employee is excellent.
The location was absolutely brilliant for me, and it does give a homely vibe while you are in the room. I just stayed here for one night, but will defiantly come back I can hear the snoring from the next room, which was kinda funny in a way
This guest did not leave comments about this hotel.
One Of The Best In The Poughkeepsie Area, Centrally Located And Mins From Everything You May Want Or Need. The Separate Living Room/Kitchen/Dining/Office Was A Great Space. Plus The Couch Pulls Into A Bed Which Is Great! Liked Almost Everything. Only Thing I Could Even Say I Didn't Like Was Parking BUT It Was Sold Out So Can't Complain Much.
The room -very clean and comfortable. And the setting was lovely and convenient No
not much everything. it is a very nasty place and we will never return
Number: Message: We are at the Hudson Valley Hotel which we booked thru u for 2 nights. Last night they had a wedding here and the music and vibrations lasted till midnight if the hotel new this why put us in room (107) which was directly across on the ground level where our room was. I just went to front desk to complain and she said what did u want us to do it was an $8000 wedding, I said u should have advised us and pout us in a room farther away. To add insult to injury we got up 1 hour earlier because the clock was wrong, the hair dryer was broken no TV channel guilders pen paper this is a No Frills hotel. When I asked what they could do to take something off the bill she said that's what u get for booking thru Expedia. I am thinking of never using u again if this is what happens not booking directly
price & location TV connection didn't work, no WiFi, outdated rooms, over-charged above booking.com price
The facility was quiet, affordable and clean The television in the room was way too small
I liked that theres a pool out side it was good for the kids and breakfast.potential offer of the sausage or bacon with your eggs Not enough chairs around the pool this should be a microwave in the room so you don't have to go back and forth the lobby
Got a band aide from the front desk Dirty, can't explain the feeling of pulling down bedding and having who knows what on the sheets. ..thankful my wife looked, very bad smell to room. Had to change rooms after getting in late and carrying up luggage 2 flight of stairs. ..should had just slept in car
No elevator and security doors work intermittently.
My room was a complete dump. Ripped wallpaper, bathroom towel rack broken, Chrome kleenex holder fell off the wall when I touched it. My friend said his room was completely different, and was nice.
Great rate for a clean room No frills
Good for a brief stay - just your basic drive in motel. Nothing outstanding, but no real shortcomings either. Sort of a weird floor plan (lots of short stair cases), but is only a problem if you have mobility issues.
Nothing The service I booked a room for three days on my second day they cut the phone off I couldn't make local calls. The service was garbage I give them a rating of zero
rooms where nice... staff especial Bar tender was really nice food okay and breakfast nothing special
You can't beat the location. The staff is always very accommodating and the rooms are always clean, but the beds and pillows are not particularly comfortable. But for the price, you make some allowances.
Close to NYS Thruway Lots of steps
The size of our room was comfortable You could hear people above you and next to you, which made it uncomfortable to enjoy our stay. Seemed outdated and staff was so so. When needing a cab, they gave me the number instead of calling one for me as their guest. Shuttle service was misleading on website. Not available for needed hours. One of the reasons I went for this hotel was because of the shuttle. It was a waste. Will look elsewhere next time heading up to the Culinary Institute of America.
Love the rooms very nice and. Comfortable Wish the breakfast was until 11 instead of 10.
good location for Vassar College, free breakfast, attentive staff tired old property
I found that hotel to be clean with a friendly staff. There are so many things to do and see in the area that we did not have time for the pool and exercise room. I would recommend this hotel to others and use it again if I return for a second visit.
Visited nearby historic sites (FDR home and library/museum; Vanderbilt mansion), tried different restaurants and generally relaxed
Not much it was not what I expected.
Very clean for being such an old hotel. The staff was friendly and accommodating. The beds are very small and not very comfortable. No breakfast choices for gluten free diet.
No one bothered us Cigarette burn on the blankets. Cost more than what kayak.com told me. Even though I ordered one king bed they told me that's what happens when you order online and stuck me with 2 queen beds. Basically it cost more than what it was supposed to and I didn't even get what I ordered.
Quick check in and responsive staff. The bathtub closure did not work - we called the desk, who tried to find another but could not. When we checked out, told the girl at the desk again - she did not appear to be aware of the problem.
The beds were comfortable and the rooms were clean. The counter tops in the bathroom had been improved The first night a band was next door so we didn't get a lot of sleep. The helpful guy at the counter said our room number out loud and seemed surprised when I suggested that that isn't safe.
Poughkeepsie isn't to blame for this ramshackle of a hotel. The en masse loiterers, smoking rooms, damaged furniture and flailing plumbing. People don't take pride in their property. Horrible.
I had a very bad stay at the hotel, this hotel with bad hygienic conditions because it has bad bugs. I'm with scars on my body, I complained to the hotel but they do not care. I would not recommend the Days Inn poughkeepisie the nobody.
Cleanliness, helpfulness and very nice staff, our room was very comfortable, loved the indoor pool and hot tub, close to the parkway and Newburgh airport, location is great not far from restaurants, fast food and gas stations. The price was JUST RIGHT! I didn't like how the food area was only open during certain times.
everything was nice. the shower has slight indication of not being scrubbed but it's a shower so it was expected.
run down waiting for a teardown
At first we were mortified, it seemed abandoned. Our room was was dated. It was fine for one night for the price. Location was good. Wi-Fi didnt work, place felt abandoned. Heat wasn't very hot. The place is old and hasn't been updated in a long time.
Very convenient location to Poughkeepsie and the Walkway over the Hudson bridge. Despite being on Rt 9 the rooms were quiet. Continental breakfast was bagels/cream cheese,donuts, coffee. Only one window in rooms, got a bit stuffy overnight. Across the street and in the mall next door are reasonably priced eateries. And the CIA restaurants are less that 1/2 hour up Rt 9.
I liked how close it was to a gas station, since I had to buy beer a few times in the middle of the night. The breakfast was minimal but suitable. The mattresses were stained but the sheets were clean! Plenty of parking, lots of rooms available. Everything in the rooms was long overdue for an upgrade and our room didn't have an iron. It was clean but smelled dusty.
Location. Water for shower hot. Very old and worn - needs improvement. Noisy neighbors. Breakfast is coffee, tea, bagels or white powdered donuts.
The front desk guy was friendly The place was filthy. I refused to stay. It was so bad I didn't care about my loss of money. I couldn't get out there quick enough.
The place seem old. Stayed with my 11year old son and he was not happy with room. I guess tou get what you paid for.
I liked that the roof didn't leak and the toilet worked I'm not a complainer. Do no stay at this motel Scary place, run down and they got me for $130