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the design the prices for drinks at the bar up theterrece are far too high!!!
hotel is fab really stylish, rooms are very spacious and plenty of nice extras and would recommend the corner room, great breakfast lots of variety and even had champers on offer!!!!!and lovely roof terrace. funny smell in bathroom and dinner was a bit disappointing.
The front desk was great, big thanks to Jiovani who assisted often with getting around and travelling advise. The bus and train stations are very close. The heating is not great especially in the bathroom. The shower is very small. The hand/small towels are terrible. The location is not great, lots of street people and a feeling of unsafety.
silent, clean poor breakfast, dark room
the size of room..and the "trendy' decor There was one front desk staff, that was "trying to be funny" but was rather rude. He assume many things, not very proffessional. Thankfully I have a good sense of humour, otherwise I would have been more put off than I was.
The room was very nice and the hotel was close to the station. The information we were given by the staff about an excursion to Pompay
While the location was poor, the proximity to the train station was great The location and the trash in the streets. Not really the hotel's fault however.
Every single facility was clean and fine. No problem with using hotel. Nothing special, but wifi is too pricey.
Open garden at roof level We could not get served a dinner one night, told it would be 10minutes, 45 minutes later no menu given or water or an up date, waiters very scarcastic as we left, laughed at us and said Bye bye. Noise from street terrible, horns beeping all nite, extremely dirty outside hotel, staff on reception unhelpful, perhaps very little english, didn't understand us. Very poor selection of english speaking TV programmes. Internet access, no printer, very slow.
Close to Railway Station in Napoli The Bathroom smelt bad.
Bed was super comfy, the rooms were very clean, shower was hot and had good water pressure, the included breakfast was amazing! Only thing not so good about this hotel is the location. Right next to the central train station, which is convenient, however the area is sketchy. Lots of pickpockets
We dropped some cash in the lift and a staff picked it up and sent it back to us even before we realised it. His honesty should be commended! Housekeepers woke us up every morning at around 9:30am. Perhaps they could do the rooms at around 11 am without waking up the guests.
very good ground floor staff... ie reception and concierge lot of construction work outside hotel
Excellent location, clean room and good breakfast. Extremely small room with very soft/worn mattress, safe deposit box in room does not work and extremely small shower stall (can't even bend down).
Internet access was an important feature of my choice of hotel, and this was inoperative for my stay, which as it was a business trip caused great inconvenience. On a more general point, I feel it ridiculous that wi-fi access should be charged for in addition to standard room rates, it is now such a general requirement, an essential.
fitness room, parking poor breakfast, location
Small balcony overlooking city. Decent bathroom Service was abrupt almost to rudeness. Breakfast was poor - cold coffee and stale pastries. Ripped off by the taxi that the hotel called for us.
Overall the hotel and room were very nice. Breakfast was included and it was delicious. Also, the restaurant was very nice for lunch and dinner. I was here to present at a conference and the conference rooms of the hotel were nice and they provided folders, papers, pens, and water for participants. The hotel was right next to the central metro station which was very convenient to get on the metro and do some sightseeing. However, I don't think this hotel is in a "tourist area" and it is more where the locals go to catch the bus and the metro. The hotel is in a sketchy area and the room I had was noisy. I would not go out after dark. I was sexually harassed on the street one night while I was trying to get dinner. During the day was okay though. The room was also cold at night and no matter what setting I put the thermostat at the temperature never changed. The tv and treadmill in the fitness center did not work. Also, the business center was not available due to renovations. In addition, I asked the front desk staff what/where there was to sightsee and I was just given a city map with no indication of where things were located. The woman just circled a broad area of the map and told me to go there. That was not helpful at all.
The best part is the location - right across from the train station. You can walk with your luggage directly to the hotel. The rooms were well appointed, spacious bathrooms, separate room for luggage - which was a plus.
The service of the staff was great. The food and room facilities were all of a very good quality. Nicely decorated hotel. The hotel is on Piazza Garibaldi, next to the train station and a bit noisy. This area of Naples is very dirty and to say the least tends to detract from the hotel which was the best out of the 10 hotels in Italy we have stayed in so far.
(1) Excellent location. 2 mins' walk from the station!! , (2) Cleanses of hotel lobby and (3) neat breakfast hall. Receptionist service could be better.
Well equipped and clean room, good service and a kind and helpful staf. Breakfast buffet not sufficient to our standard.
The feature i liked best was the informal atmosphere. There was nothing to dislike.
Very nice room at a reasonable price. Staff very helpful and friendly It is located in a horrible area!
Gentilezza e dispnibilità del personale, vicinanza con i mezzi (treno, metro, bus) e con la Humberto I, una della lunghe via della cità. Si puo riagunee tutti i punti a piede, fare giro a piede per Napoli, belissima cità! / PT: Aconselho a todos! English: Very nice! niente di negativo, ma forse la collazione potrebbe avere un'iogurtino!
The hotel is close to the railway station and not far from the historical center. very dangerous location! Familiarity and rudeness of the staff. One night the receptionist rushed into the room without any warning or knocking about 5am! it's outrageous! I wouldn't recommend it to anyone to stay at this hotel! If only for one night to take the train to another place
Nice, renovated hotel. Very unpleasant surroundings.
Near Stazione Centrale Hotel is not 300 metres from the train station as stated, closer to 1km. Reception was rude and unprofessional, room was dirty as was the bathroom. Very ugly decor. Breakfast was terrible, waiter was possibly mentally retarded, more concerned about getting people's room number than remembering their coffee orders. The only friendly staff at the hotel is the cleaners. Avoid at all costs.
Staff was very friendly The hotel is in a bad location
Very good location, between railway station and old streets. The hotel is in a small street, rather quiet in spite of the central location. The internal decoration is handsome, service is good in general. Naples is an inexpensive city, with fantastic cultural heritage (the old streets, Vesuvio, Pompei, Herculanum -- and the National Archeological Museum, don't miss the wonderful Roman frescoes!). The washbasin (water draining) in the bathroom was a little bit blocked. Breakfest is rather miserable (a very common thing in Italy). But above all, Napoli's streets are nowadays full of rubbish heaps (problem with the Mafia). But this is not a problem of this hotel in particular.
La signora who was at the reception when we arrived gave as a lot of useful tips about the public transportation, the places to visit and the city. Thank you! The hotel is very good situated for visiting Pompei, Capri and the old city. It is a pity that the city is so dirty! The breakfast could be more varied.
staff very nice, rooms well clean .. hotel well located. Size of the room really small, no lift, reduced spaces complicated to stay with a baby because not enough space on rooms, halls, lobby, Internet only at the lobby and bar.
Close to the train station Mildew in the bathroom real bad old beds sagging old bedspreads
Strategical position near Train/subway station, clean rooms, basic but tasty breakfast. Staff was very friendly and helpfull. Missing fridge.
Travelling around. Very good hotel for the price. The only problem was, that earlier check-in was not possible, but we could solve it.
friendly staff, very good located Breakfast
The location of the hotel was very good for those who plan moving around Napoli - it's located 5 mins from the train station. The price was relatively OK - 30 EUR for a double is reasonable, however in high season they may charge you as much as 120 EUR per night The breakfast in the hotel was disgusting. No fresh bread, no juices, just coffee (don't dream about the italian type of coffee...) and very poor variety of jams. One type of cheese, some ham of doubtable quality and one type of cereal - this is not what you expect normally. Well, you can always skip the hotel breakfast and go to the nearest bar for a capuccino and cornetto.
Location - very, very closed to the central station 50meters away from the main entrance. There is a free luggage storage facility. Breakfast ok, but should be improved.
Pleasent rooms, even they are simply furnished. Train and bus station near the hotel, so you can make local trips anytime, anywhere. Breakfast was the same every day. Construction in front of hotel, I hope temporary.
Good location, helpful staff and overall value for money
Yes, good service with car parkering, with internet service, and the breckfast... and the place i Napoli, near the autostrata... no, ...only a little problem with the elevator.... out of order... little of the time
Walks to the city center, traint trip to pompei
Nice and helpful danish speaking italian man at the front desk. Central location near main railway station and bus station and close the old city centre. Ideal location for trips to vesuvius and pompei.
Booking system worked well. Hotel rooms and corridors were very, very dirty, walls were painted long time ago, for breacfast was served worm Juice and not fresh foodstuff.
No free internet access
Room was clean and airconditioned, Internet was charged per hour and did not work properly, kept cutting out. Waste of money
The only thing which I like is location of the hotel - near the railway station. Big rooms. Needs reparation. No hotel's parking - only 5minutes walking and expensive(18 Euro). Generally not cousy.
first of all ,the breakfast is buona! and the location is very close to the station and spacca napoli ,which you should go see first . the hotel staffs have very gentle feeling and helpful, napolitani veri!.
Hotel staff is nice and helpful, bus and train station just a few steps distance. By the way it's not realy centre, but walk along a shopping street easy to get there. Caffe is not that Typical Italien Espresso, but not so bad. Brekfast is nice: croassoint, ham, cheese, cereals, more kind of juice, fruits, tea, caffe. Around the hotel many african people are selling things, in the evening prostituts, full of rubbish the whole area. Could be dangerous, anyway we never had any problem with them, better to be careful and don't have with you all of your money.
It was fairly central and quite easy to get on city bus tour and not far from main railway station
the staff was quite friendly and the breakfast was decent in comparison to several places around the train station behind the hotel was pretty loud from about 5h in the morning
It looked like a reputable hotel from the outside. The room was hot and when we rang the concierge, we were being told that the air con is shut from 10pm onwards. It was ridiculous. The hotel was also next to a train station so it was extremely noisy.
Very clean and helpful staff. Convenient location but not a great neighborhood. That said we still found a lot of good restaurants that were walking distance and travelled in a group
Value for the money is OK. The Hotel is located next to the railway line. The balcony doors are very good, the noise of the trains was only disturbing when the doors are open.
the service of the staff was amazing a little bit far from the center but as they have the shuttle bus service that doesnt mind so much
Its localisation was very good for me close to central railway station and metro, not so far from the old-historical part of the Naples, the neighborhood seemed a bit suspicious, but there were any act of agression at the streets aroud. The internet access was reglamented by the interent access recharge cards which you just had to ask at reception desk,( fortunatelly it was a promotion period and there were for free) I felt not comfortable to go 2 times a day for a 1 or 3 hour access.
Clean modern interior, friendly and helpful staff, good facilities including business centre. Its location is convenient for the railway station, but the area is run down so not so pleasant after dark.
location near the train station but not easy to reach.
good breakfast,central position,
The staff were very kindly and helpful. The surroundings of the hotel was terrible.
The staff at the hotel were all very welcoming and accomodating to our needs. They all spoke very good English as well. It is a shame the hotel is in the area it is in as the amount of rubbish in the surrounding area was terrible!
good hotel staff, a big and comfortable room with a modern design, big and nice bathroom, excellent breakfast a very dirty place near Hotel, and a dangerous surroundings
The location was great for getting from the train station and going to the airport Clean room and good breakfast
The hotel was great. The rooms were nicely air conditioned and the concierge was extremely helpful and let us check in hours early. The free breakfast is probably the best part on the charming roof patio. Naples itself is not a great city and we never felt comfortable in the city or the area near the hotel.
Location, nice personell, they allowed us to saty a little lnoger after check out time, which was quite convenient for us, breakfast is simple but ok, clean rooms when you open the balcony it is noisy, the surroundings of railway station dirty around, but it was convenient since it is close to bus station and railwaystation
good location and clean room the environment is quite depressingly dirty. we saw rats from the window
Stayed in this hotel since several years when in Naples. Always the same level of excellent overall quality for money. Extremely friendly hotel staff. Hotel close to main station, Sorrento trains and metro therefore a optimal basis for excursions. Will return when in Naples again
The location near central station was great. This is a great hotel if you plan on arriving by train. The parking garage was a few blocks away from the hotel.
we didn't like the neighbourhood In the evening not so pleasant
Breakfast selection sligthly better than similarly priced hotels we've stayed - still not cooked breakfast available! Very small room, tiny shower cubicle in bathroom, unsatisfactory choice of TV channels. Not attractive location but very convenient for the train station.
The position of the hotel was terrible. There was no where within easy reach to eat. It was a very down at heeal area and very rough. I peronally would not recommend it for families especially.
close to airport
Le petit déjeuner et le restaurant sont excellents. Les serveurs du restaurant sont toujours au petits soins et très aimables.
Breakfast excellent, prices at the bar very reasonable for a hotel Staff too officious, not warm to deal with. This is a good hotel, Napoli in particular has a reputation for Italian charm its apity the staff don't show more of this side to guests.
Big rooms. Very close to rilway station. Dirty locality. Took 48 hours to deliver laundry. Communication gap in English language.
Good location to the train station. Clean & offered free wifi. The location wasn't in the nicest part of the city & there didn't appear to be too much around the hotel.
very nice staff, confortable rooms, good price/quality rate
Ideal location but not the nicest block to be located on. Requested laundry service and the hotel took longer than promised. Then first said it was never given, then they said they lost it. After talking to 5 different hotel representatives (mostly rude) I found out the clothes were behind the desk the entire time. Breakfast was awful. The facilities were underwhelming. I will definitely be choosing a different hotel chain next time.
Extremely convenient to train station, best breakfast I've had in my three week Europe trip, employees friendly and helpful, rooms high quality for cost Neighborhood around train station not the best
I liked the proximity to the main railway station, giving easy access to Vesuvius, Pompeii and Sorrento, without the need for a car. The fridge didn't work and the only solution was to repack all our things and move rooms, so we chose to do without.
When I checked in, there was a young lady working the reception area. Mid 20s. She was excellent. I watched her handle diverse clientele with ease. This location would not function as well without her. The internet service stayed down. Hotel restaurant was overpriced for area and for level of service.
Very close to Central train station. Staff was friendly. Breakfast was overpriced. Wifi was slow (but not abnormal I think).
Friendly and helpful, especially girl at front desk. She gave suggestions of what we could do in Naples. While it is very close to railway station, the area "felt" unsafe.
We only stayed one night as we were in sorrento and we had an early flight home so it was convienient for us to stay here. It was close to the train station and Alibus to the airport which we used. The breakfast could have been better, no fresh fruit only tinned, the bread in the basket was hard and we had to wait until it was filled again, the machine for coffee was very slow and people had to queue to use it. Overall the hotel was nice and clean, our room was nice but bathroom very small. Because our room was at the front of hotel we could not open the window as the noise from the traffic was unbearable ( not the hotel's fault) so it was good that there was air con. If we had to do an overnight stay in Naples again we would stay here . Not a good selection at the breakfast, very noisy hotel as a lot of traffic outside.
air conditioning was not good... rooms were hot
Very close to the Naples Central Railway Station (within walking distance)
Nice room, proffessional and very kind personal
the location was excellent, close to train/transport station, very useful if you intend to do a lot of travelling to see all the Roman sights. some of the reception staff could have been a bit more friendly, but apart from that everything was ok.
It is very close the railway station. You can have a good dinner in the restaurant in this hotel. The stuff are not very friendly.
location: close to main station, historic center and bus stop for the airport. Cleanliness of the room: excellent! towels: changed everyday! Breakfast: good to excellent for an '' italian breakfast '' ...
Helpfulness of desk styaff (reopended car park late at night) \LOcation!
Big room, nice and clean, breakfast was ok, staff was helpful, computer with free internet access on the lobby, all advertised facilities were available, very good location if you want to travel around Naples - close to Circumvesuviana main station, close to the trains station, relatively close to port, bus stop for airport just around the corner, buses that take you to the city center have the main station very close to the hotel The neighborhood looks a little frightening (although we got used to it after the first too days, and there was no danger after all...:-))), rooms with windows on Corso Meridionale are very noisy, we had some trouble sleeping.
Very friendly staff, we've got a lot of useful info, regarding what places and restaurants to visit, anwswers on all our questions. Beatiful garden and nice breakfasts. WiFi worked well (it was very important for us). We were surprised to have a shower in a separate room as we've expected private shower in our bedroom. However it is not the big issue
The view of the city can be reached in my room. We enjoy the comfortable atmosphere breakfast time every morning. The contact point for travelling to nearby cities / in town sightseeing is exellent. The air-conditioner controlled by hotel staff instead of by user. No guide map nor travelling information (e.g. public transportation in town and nearby cities ) provided from the hotel. It is quite inconvenient for the first-time visitor. The temperature of the refigerator in room is too high to keep food and breverage
The hotel was OK. Location close to the Pizza Garibaldi. The breakfast was OK (bread, jam, ham, juice, hot milk and so on). The room was ok (same as the picture). Sometimes there was a noise from other rooms (paper wall).
The hotel has excellent location coz you don't need to go far from the station with all your luggage, It's situated just at Piazza Garibaldi. The room was clean and of normal size. I'd recommend this hotel for weekend trips as it's cheap, good-located and clean. Our room was next to the canteen where breakfast was served, so every morning at 7 am we were woken up by the endless Italian talking!!!
i liked the value for money, breakfast, helpfullness of staff, location to metro, stayed for 3 nights in order to see naples, pompeii & vesuvius, so was perfect for that purpose
Great Hotel but I will never again go to Naples ! It was great to leave that terrible place. Anyone reading this......Don't go !!!!
Great location, ideal for train station, loved the terrace overlooking the rooftops of Naples while enjoying breakfast. Nothing
the friendly and helpful staff central position Basic facilities, basic breakfast, rough locality
Staff was really kind and helpful. View from guest rooms. As a buffet breakfast it was quite poor, almost like continental breakfast.
The recepcionist were very kind of me The breakfest is very poor.
Room was spacious and clean.
The staff was very helpfull. We were surprised, that room was every day cleaned and towels changed. Room was clean. The space for two people was excelent. BB Hotel has good possition for trips start, very close to all transports and shops. Piazza Garibaldi is so pollution ... :-)), but all of Napoli is pollution. But I can reccomend to see it. The town live !!!
The space of the room is large and clean. The bed is not comfortable, you can feel the spring of the bed. Very noisy you can hear all the noise in the room.
where the location is compared to the train station, unfortunately the city didn't match the hospitality of our hosts
location, price, room noisy from outside
very central. very close to public and national transport.
The reception staff was very kind and helpful. The room was also surprisingly spacious and clean despite the run down exterior. The Piazza Garibaldi is awful and I would avoid it if we ever went again. We were staying overnight to break a long jourey but would hesitate going again. The hotel was difficult to find and not well sign posted. With baggage, negotiating your way through the Piazza is difficult. Once we had found it though it seemed pretty secure. The breakfast is a joke so have a big dinner and plan for a big lunch! Having said all this I would be surprised if any hotel around the Piazza was really worth staying at.
Staff pleasant and efficient. Room clean, comfortable and quiet. Breakfast basic but perfectly adequate. Good location for public transport.
The location just at the train station is very good in terms of connectivity to places of interest. Very good insulation of the windows.
Extremely central! The staff are very friendly and helpful. Was able to leave bags there on last day after check out. Luckily had a room not on road or facing Piazza Garibaldi as that would have been very noisy.
very good location for amenities and travel connections. No
Good location near main railway station. Clean room. Breakfast was was fine. A lot of building work going on in the area making the piazza diffacult to cross and the hotel noisy but this obviously isn't the hotels fault.
It was quiet and clean and very nicely decorated. The room was also very roomy and I felt the management wasn't stingy as you often get in such places. The beds were comfortable and, as requested, they provided a travel cot for our toddler. I really didn't expect such quiet in Pizza Garabldi and I had the best sleep ever in a hotel! Only a small point but I think it is better if chambermaids do not put away the guests' things even though I understand that this may make it easier for them!
Its central position if you want to take the train to Pompei or Herculanum,... The rooms are also exceptionally quiet for a hotel situated on the piazza Garibaldi. The breakfast was also really good. The staff can't really speak English which appeared to be a problem when we faced a hot water issue. Two days with no hot water has been a real problem for us and no discount was proposed when we checked out.
Location to main train station
Centrally located Stayed at hotel whilst liverpool were playing napoli. Two football supporters were stabbed in piazza garibaldi (square in front of hotel). Felt quite vulnerable as the piazza seems to be quite an unsavoury and unsafe place after dark.
Friendly and helpful staff The smell from outside the hotel was awful which rather spoilt it as the hotel was very friendly and ideal for a short break as it was central to all transport needs