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Central Location This hotel was more of an hostel than a 4 star hotel. Was clean but not quite what we had expected.
The staying there was absolutely comfortable and friendly.
It was difficult to find - instructions and directions sent when booking would be of great asisitance
Fair enough service
Spacious room, good bed and quiet and safe location, close to shops, harbour and leisure district. Breakfast was reasonable (for Italian standards) but glasses instead of plastic cups would make breakfast decent!
We were able to book 4 rooms for all the party Early breakfast was difficult - we were travelling to our daughter's wedding so needed to leave the hotel at 0700 hrs
location the toilet seat was broken and they did not fix it though kindly asked several times
Attentio was good and breakfast and everything else was fair... TV and Air Conditioning didn't work and no one was able to repair it before we were left...
Very very good value of money! We booked a supreme double room, overlooking Via Tolido street. The room is very spacious and good design. The windows and doors could block the noise from the streets. breakfast is also very good. All the staff are very helpful and friendly. It certainly exceeded my expectations. The walls could be more soundproof. And their instruction of how to find it is a bit confusing.
We only stayed for one night but the staff were very helpful from recommending an excellent pizza restaurant to booking a cab for the Airport. The Location could not be better - on a pedestrian street - and although our Room was on the front we never heard any street noise. The Hotel can be a little difficult to find if arriving during siesta time or late in the evening as the entrance door may be shut - however there is a buzzer alongside the door
location and hospitality
location in centre of Naples bar shut by 9.30pm without notice
The reception was super. They were willing to help in every way and they were efficient and really charming!
Tranquility of the building. Kindness of its staff.
Perfect location for sightseeing, elegant interior, kind staff. Internet access at the lobby was unstable, not only from my laptop but also from others. We used a internet cafe nearby (2min walk, 10am-8pm).
The location is good, the staff very friendly and helpful.
location difficulty in entering
kindness of staff is hard to believe. excellent location. homely atmosphere.
Clean, confortable, nice staff Technical problems do not allow me to connect to the Internet
Big, comfortble room. Good location. AC not working but not too much of a problem in November.
Staff was extremely helpful and courteous. Our room was comfortable, the bathroom wonderful! We would definately stay here again. A dresser would have been nice. Also, turning on the bathroom light lit up the entire room. No place to hang wet towels.
rest well none
Excellent value for money
location and helpful staff The room smelled funny during the night.
Excellent location, good breakfast, basic but comfortable room. Having to ring the bell at night to be let in, which on occasion took up to a minute, in a not particularly salubrious area.
Good location, designed and clean rooms, spacious breakfast room with nice view to the castle.
The staff was very helpful and politely. Helped a lot with local things, and gave good advices for sight seeing, eating.
Staff always available. A drink always available. None
One night stay. Room, hotel facilities, staff and breakfast all excellent. Room rate high but this a 4 star hotel and the euro/pound exchange rate not good at the moment so that doesn't help.
I stayed in this hotel for 14 days. I appreciate especially the location.The room and the services are good. The breakfast is very limitd and need to be more variate.
location in the heart of Naples the inside rooms are too dark; one lightbulb was burnt out, and although I reported it to the reception, it was not replaced
The attitude of staff at reception named Mr.P was wrong. As there was no hotel telephone directory, I had to come to reception to ask morning call but he didnt appologized until I suggested to do so.
excellent situation for exploring and safe
I enjoyed the warmth of the staff and their helpfulness. The hotel is an old building squeezed in the block and without any outside view.
Great location, nice staff, very quiet room, good breakfast The temperature in the room was too high (yet too cold at night to leave the window open), the air conditioning too loud to be left on. Apart from that, it was a great hotel.
Centrally located to everything. The staff was extremely friendly and helpful After one shower we ran out of hot water the first morning - the problem was addressed and corrected. The breakfast was on the skimpy side - not really what was expected.
The staff members were very, very helpful. I had travelled by myself but felt very safe here.
Room was clean. Doing construction outside, bar not open, location OK but not great.
i was in Napoli more then 10 times and i knew that the location of this hotel is the best for being in the center. And the hotel itself is clean and good as usual Renaissance hotels. there will be always someone from the staff who seems to act impolitely....but i guess its something about italian culture and their emotional expresivness.
It's near to the pier that you can take ferries to other places like capri. Close to shopping area too. Nearby restaurant and supermarket. Close to the bus terminal if you want to take the city sightseeing tour.
helpful staff, cleanliness and silence of our room, excellent location (nearby:bus stop "Citysight" and to airport,good shopping, Nova castle), excellent breafast for Italy.
I liked the cleanliness of the room and the cable tv. Nothing
museum visit Naples
Friendly staff. Very old, tiny shower and bathroom, not in a very good neighborhood.
The location of the hotel was excellent for my needs. It was clean and tidy.
location is great, breakfast ok, room fine works going on in the street and so a lot of noise. I know these kind of works can take a lot of time (years) so be prepared
Central location, quiet, nice rooms, good value for money. Will come back.
close to grocery store and walking distance to all attractions none
room nice and large. large flat screen TV. hotel staff friendly.room and bathroom clean. No view from our room or decent balcony. Window very small. resturant out of use during our stay.
Clean and quiet. Good breakfast. Good location need the old city. The internet didn't work one night!
The location was fantastic. The room was nice and spacious with a balcony overlooking the city and the breakfasts were good
The staff, the rooms were excellent. It's a hidden treasure right in the centre of the old Napoli. It was perfect. The staff really excelled themselves and their sense of pride in their city and it the service they offer to their guests was highly evident.
The stylish rooms, nicely renovated interior The surroundings are so-so and the entrance is really something I would have never imagined to hide a 4* hotel
I never intend to stay anywhere else in Naples in the future. This hotel is beautiful, elegant, convenient, imaginatively renovated in a historic palace, modern, spotlessly clean, yet unpretentious and friendly. The staff members were extremely gracious and obviously proud of the hotel.
fabulous historic building (inside); large beautifully furnished rooms with all the mod-con's; perfect location in centro storico; grand breakfast room; excellent staff walking down the street and seeing garbage and graffiti...the "norm" in Napoli! also the grungy staircase leading to the second floor is a poor first impression to the hotel grandeur
Charming hotel in the center of the old city. Very kind staff and a good room.
The staff were very helpful and the location in the old part of the city very convenient. This is a quiet oasis in a (potentially) noisy district. Ignore the off putting entrance, once up the stairs all is very good. People say this area of Naples can be a bit " dangerous" - bag snatching and so on. Our experience was that all the people we encountered were very friendly and helpful - do not be put off. Hard to find so print off a map to give to the taxi driver at the airport!!!!
Friendly front desk staff, good location. poor breakfast selection and service.Small showers.
a very friendly staff, they gave us great recommendations about places to go, the hotel is gorgeous palace hidden in a typical small napolitan street. only one problem: wifi signal was very weak and internet would disconnect all the time.
Hotel was very well furnished, staff was excellent. The location was not very desirable. Lots of graffiti in neighborhood, few restaurants or shops within walking distance. Taxi was only transportation available.
Very nice hotel in the most charming part of Naples. Great staff.
the staff was awesome, very helpful. The place was very quaint and very clean. Enjoyed our stay
Great central, characterful and historic location with impressive restoration of part of a medieval palazzo. Staff most helpful. Don't be discouraged by the rather dark street - perfectly safe. Found the aircon set rather high so a bit stuffy but we just opened the window
Location was good for us because it was near the ferry terminal where we arrived from Palermo. The area was much cleaner than area around the Central rr Station. The hotel was near the Castel Nuovo,San Francesco di Paola, and Teatro San Carlo. Rooms and hotel were clean and staff friendly.
Central; good value (for Italy). Breakfast decent.
Practical very old accomodations
Normal service. Very noisy after 8:00 due to works in the hostel
Best location, clean and confortable room.
the hotel is ok, but still the wi-fi internet should be free. small bathroom, but still ok for one night stay
I've liked the location, the facilities, the hotel staff, been in your hotel make my vacation beautiful and unforgetable, reasons to choose the same hotel for the next trip in Neaple I didn't like the absence of vegetables at the breakfast.I didn't like that the airconditioner make too much noise
Central location, balcony in room work ongoing on third floor unaware of until stay therefore communal hallways and lift areas rather dusty! Bar opening hours poor!
Very good location for our purpose (attending a conference at the Stazione Marittima) also for getting to other locations in the city
Great location and best price for the area. Room was suppose to be non-smoking, but it smell like smoke. Internet access was available for a very high fee (7 Euro an hour); other hotels in the area charge only 8 Euro for 24 hours of use.
Unique location really inside galleria building. We can see Galleria from hotel room. Easy access from airport by Alibus. Free Wifi at the lobby.
The service at this hotel was exeptional. The staff are all extremely friendly and helpful which made our stay a real pleasure. As it is a small hotel, there is a real sense of being a valued guest and not just a room number. Our room was lovely, four poster bed, all very clean and well kept. We'd definitely recommend staying here. The hotel is a little tricky to find once inside the Galleria (there's a small intercom by the wrought iron gates if that helps anyone planning to stay!). We were lucky as our taxi driver showed us where to go but I'm sure if you call the hotel one of the staff would be more than happy to come and find you in the Galleria itself!
Art and general atmosphere Noise coming from teh Gallery during late night because of football players
Hotel decor spectacular, like living in mini palazzo. Staff wonderfully welcoming, friendly, helpful. Location excellent Nobody in Naples seems aware of its existence. So e.g. taxi drivers all know Galleria Umberto, but don't even know there's a hotel there. Landed there at night, no sign of life, asked residents of apartments in Galleria, but they had no idea either.
intimate,beautiful galleria ,pleasant helpful staff, marvelous location--perhaps the best in naples
English-speaking staff. Accommodating and willing to assist. Location. Accommodations were well-appointed, comfortable. Cramped with additional person. Insufficient toiletries (basic soap, toothbrushes).
The staff was very helpful and kind. They gave us a lot of good adivce and information to visit the city.The rooms wide and comfortable.The breakfast good and tasty with the possibility to choose between salty and sweety things! The location absolutely perfect, at the very centre of the city and above all it has been amazing staying inside a monument, Galleria Umberto. Ask to stay in a room overlooking the Galleria, you can enjoy a really special and unusual view!
Staff was very helpfull and friendly. Good location. Balcony in the room was small and view was not good. The hotel is not easy to find
The staff were extremely helpful and friendly. They really seemed to want to make my stay in Napoli pleasant. They also made great breakfasts. This hotel is a great value, the rooms are very nicely furnished. I had a little problem with my room's AC but the hotel took care of it quickly with limited inconvenience to me.
the localisation of the hotel was excellent. The hotel is on the 4th floor and you exit in Galleria Umberto, there is few bars and shopping area just downstairs. Even if it rains, you can stay in galleria and make some shopping I didn't like the breakfast, it not looked very fresh and small choice.My room has not the window with view on Galeria, but on the other ugly side.
The Romeo is an upscale, eclectic hotel, near the waterfront in Naples. The service is generally excellent, and the rooftop pool is unusual and not to be missed. The rooms are high tech, perhaps too much so. The overnight shift at the front desk could use some retraining - indifference seems to be the primary attitude. Naples itself seems safe and is a vibrant city, but it sure is dirty and needs routine litter pick up and infrastructure maintenance.
Quality of room
Excellent food and drinks. The staff was very helpful and professional except for one waiter. Very nice pool / SPA and hotel atmosphere / interior. The housekeeping was rather like 3 or 4 star hotel. The opening hours of bar, restaurant etc. was typically Italian instead of international, which leads to not getting something to eat or drink between specific hours.
The good ambience n excellant service The lack of internationa tv channel as all were italian, they shud cater to internatinal guest
Modern exciting design, very good staff Noise air-conditioner, controversial location
The service and presentation was impeccable,the bed one of the most comfortable I have ever slept in.Top marks in all areas!
Nice contemporary rooms. The "Japanese" theme did not match the Italian atmosphere. The hotel is situated in the wrong area; it should have been placed in the suburban area of Naples to match its lush atmosphere. I did not like the fact that every item (water, internet service, breakfast, local telephone call, etc.) was a la carte. The prices in the restaurants were also extremely expensive. This hotel seems to benefit the businessman as opposed to the average vacationer.
Very modern hotel. state of the arts room such as auto-lighting, glass made wall,desk and toilet door representing 21st century in this old city. friendly hotel staffs except 1 woman in the restrant . expensive breakfast. inconvenient to/from station & downtown center
Good location, luxury hotel the spa was not ready... :-)
The ambience and execellant service from staff, they when out of thier way to render assistance when i need to go to Sorrento and the Hydrofoil was grounded. The hotet entertaintment like the TV channels must cater for tourist who dont speak italian ,i.e more english channels
Everything was amazing! When leaving we told them that everyone across the world would do well to take after their lead of impeccable service! Where do I begin... As soon as we entered the door we were swarmed with people to take our bags and take them directly to our room! Then we were escorted to our room where we were then orientated- very modern, so you need a little briefing...LOL! THey have a mini bar that calculates what you took out and automatically puts it on your bill. There were also the most delectable strawberry cream appetizers awaiting our arrival along with apples and water. THe decor was gorgeous! We wanted to stay the whole time and not go to Capri it was so nice! We ate dinner at the restaurant- top of the line 5 star plus service! They even brought me a table for my purse! The lady did not get a menu with the prices which I though was amazing- they also gave us a water menu...who would have thought? As soon as our candle lost its flame on our table it was replaced within 5 seconds...no joke! We went to workout the next day and the windows were not working, but before we new it they had called the contractor to come fix them temporarily so we were comfortable. I can not say enough about this hotel- I have told all of my co-workers and friends about this hotel and we will definately be staying again! ??? Are you kidding??? What is there not to like? Unless you don't like helpful, friendly people!
Hotel was nice- Modern and up to date The neighborhood was terrible= Naples looked like it was rundown with crime from where this hotel was situated. The room was small and somehow, the shower opened directly to the bed. The lights in the room were on a sensor- so if you are showering and not moving, the lights shut off within 60 seconds. on my high standard, the hotel was essentially built to try and be a 5star, but failed to get there. the beds were terrible as well- 5 star hotel, i expect a queen or a king bed that is not a stiff European bed on a board. If you want a 5star luxury hotel, its not that. But it was nice.
The staff were friendly and helpful. The decor was in very Good condition (indeed work on the hotel was not yet complete when we arrived). However when complete the hotel should be of a very high standard. The area around the hotel in common with much of Naples is dirty untidy and noisy. But the hotel itself does not reflect this - it was quite and very well run.
Room was fine and staff were all very nice Difficult to get Internet access thru both cable and Wifi
only the location and the size of the room and the lady ( staff ) who helped to confort us ,exterior view is terrible but interior is more beautiful than the picture on the web. I booked this hotel according to Room Facilities . Unfortunately our room had no Balcony & Internet Facilities . I could only used internet from reception place for 5 min. They gave us a room at the top of the building which was very hot and airconditioning was not working .Then they changed our room . There air conditionning was working but it was very noisy and was not possible to sleep while it was working. , Very poor breakfast , cheese and ham/salami should be a must. We had our breakfast in a very small room which has no windows,Noone speak english fluently daytime, there is only young man at night shift.Hanger for towels and toilet paper holder was missing....
From the outside, it looks dreadful. But once you are in, it's another world. Recently restored, everything looks new, neat and clean. So did our room, which was also quite large. Excellent location to visit old Naples: parallel to Corso Umberto, it's really two minutes off the Basilica of Santa Chiara. The area is not top at night: it's a side street, small and with no parking facilities close to it (well, a 5 minutes walk to reach private parkings). Basic/poor breakfast (better to take advantage of one of the many nice "Pasticcerie"!). Last thing: even if the room was spotless, there was like a storeroom/wardrobe a bit dampy (but you could simply keep the door closed) in which an automated fan turned on in the morning and was a bit noisy: in case, ask to switch it off.
I liked the easy check in and simplicity of the whole hotel. I could not buy a glass of wine when I came in after the Teatro ! I would have liked to relax with a glass of wine (very British possibly !)
the room was huge! and clean... the hotel was good located and easy to find. i totally recomend this hotel. the breakfast wasn't great. it's better to go to a bar and take a capuccino and a sfogliatella.
Staff was friendly and very helpful. The young lady who cleaned the room found an Ipod one of our party left behind and returned it to the owner.
staff was helpful, room was very clean interior room without a window was stuffy, hot.
walking destance to the Central. the hotel was clean & new. they have frige and useful desk. a pretty big room. Stuffs don't speak English very much. But they try to understand what I said very much.The internet is too slow in the room. the breakfast is too poor. shower wasn't hot enough.
We wanted a view of the bay so got a room upgrade without having to pay extra. The famous AC Milan football team also stayed while we were here and Liverpool stayed the week before! The service in the restaurant was very poor. We waited over 30 mins for our drinks and over an hour for our meal which was ok but not worth the wait. The prices for the food and drinks in the bar and restaurant were ridiculously expensive. This also applies to the mini bar in the rooms.
Breakfast was great. Room was nice. All italian channels (no variety) + impossible to order movies
The selection for breakfast was extremely poor. For a buffet breakfast I would expect a greater choice. I certainly in the past have found a better selection at lower rated hotels.
trough the window we can see all naples very beautiful panorama... stains on the wall in the room, broken bathroom glass, rusted bathroom tubes.
Efficient and well organized, clean rooms. I would expect in a hotel to have a map of the city to be offered to the clients. Also, more care to have english in every leaflet and post.
Friendliness of Hotel Staff Amenities need updated Air Conditioning did not function very well if at all, room was very uncomfortable temperature wise.
The location In napoli is very good. The hotel was clean and comfortable. The staff. On the edge of being rude. We stayed 3 days and everyday, 1 lift was out of order. Considering this hotel receives a lot of tourist bus, imagine when you are trying to take a lift. For the same reasons of tourist bus, It was difficult to take breakfast, no table available or no food available. We had 3 rooms and in each room, the safety box was "out of order". The reception sent somebody to fix it but could not find the problem. The free internet service in the lobby was also "out of order". The lift to the garage was "out of order". Finally, except for the location, we cannot recommend this hotel.
The public areas were clean and atractive and the staff were pleasant. The bed was comfortable and the linen and towels were crisp and clean I requested a room near to a friend who was on floor no.25 but when I received my key I was on floor 17 when I pointed out my request I was confronted by a kirt "it is not possible". I aslo requested a non smoking room but was put on a smoking floor. They advertise a safe in every room I never found one in mine. The enamel on the bath was badly damaged. The razor socket in the bathroom was broken so much so that water could enter the mechanism.There was a smell in the bahroom.The air conditioning didn't appear to be working.It would appear that at sometime the room had been broken into because the inside door frame was damaged.The day before we were due to leave, our room was stripped as if we were vacating it that day, this was promptly resolved by a receptionist.Every time we wanted service from the bar we had to find the barman who appeared to double up in the dining room. You may wonder why I didn't complain but I was there to support a friend who had been mugged and badly beaten and was in hospital I therefore had more important things on my mind and spent very little time in the room. I may have to return but will consider a different hotel.The room was 1727
the location was grade because there are restaurants and bus station near by. The view from the high floors is breathtaken !!!!!!! the breakfast eas poor for 4 stars hotel . and the difficulty of aproaching the parking which doesnot belong to the hotel!!!
Hotel location, restaurant staff Front desk was very impatient, the rooms from 21st floor and above are refurbished, so make sure you ask for these rooms because the rest of the rooms are really worn out and are not pleasant to stay in, breakfast was very basic and included very few vegetables
The location was very central, the staff extremely helpful
Great personel,location was real good.
The Hotel is small and central and run by a very pleasant and competent staff. I was staying there with my wife and three children and our computer got lost in the taxi bringing us from the station to the hotel. The staff was extremely helpful calling an uncountable number of taxi companies to help us trace the driver. Lara, the young lady who was at the reception when we arrived, even went to the train station on her own time to spread the word and one other staff member, whose husband drives a cab, immediately alerted dozens of friends. I have traveled quite a bit over the past few years but never met such friendly team, actually trying to help and to make you feel comfortable and welcome, even in hotels carrying many more stars.
Central location lack of parking and access by car
location was great, roof garden really cool!
The location is central, in a part of the city alive with ambiance and energy. Breakfast is served on the roof terrace. Access is difficult by car.
Excellent location, very friendly and very helpful staff, as clean as can be, good breakfast, lovely terrace, charming atmosphere, free internet
Very nice staff, excellent location. Fantastic roof garden! Highly recommended!
Very friendly and helpful staff. Free wi-fi. Room was OK. It's almost impossible to find this hotel if you drive a car. My navigation system was at loss for the 1st time in 2 years. Traffic is crazy, streets are narrow, a lot of nearby streets are closed for reconstruction. Parking is quite expensive and is situated in about 5-minute walk from the hotel (imagine carrying your luggage if you have any). You can't park a car near the hotel even for a few minutes. Surrounding streets are quite scary, especially at night. There is a bar near the hotel, and every night an extremely loud fiesta happens there, so it's quite hard to sleep.
a small hotel with good location, everything at walking distance, helpful personell, beautiful green roof garden, nice clean room we could not connect to WIFI in the room, but we could use the free internet in the bar.