Naples hotels in Centro Storico

Pros: Is great location with good views. Within walking distance to restaurants and shops. Wonderful staff.

Pros: The open spaces, high ceilings, room floors and polite staff

Pros: The staff was helpful and nice

Cons: They need to update the hotel a bit it's very dated it's like stepping into 1945. They need to make the hotel like Thr terrace they have on the very top there is a restaurant there and it's the only area of the hotel that I would consider a 5. Star.they should use the style of that restaurant for the entire hotel.

Pros: Generro (spelling) at the front desk was wonderful. He made us feel so welcome. The breakfast was outstanding. The hotel staff was superb. I would absolutely return.

Cons: The only downside was the Caruso restaurant. It was overpriced, the staff was horrible and the food was not good at all. The hotel really needs to start completely over. With so many wonderful options everywhere around you, avoid it at all costs.

Pros: Excellent staff, position was perfect

Cons: Room balcony was a home for seagulls.

Pros: Old. Needs a complete renovation of interior. Wi fi also needs to be updated and strenghthened. Location and rooftop restaurant are only selling points right now.

Pros: The breakfast was excellent. Staff is very friendly and always welcomes xou

Cons: Nothing I can think about.

Pros: Nice room, if small. Very nice breakfast and bar area on the top floor.

Cons: The location on Piazza Garibaldi is convenient but has its drawbacks, number one being the loud and crazy traffic. The windows are good at blocking almost all the noise, but some gets through.

Pros: Located near train station in Naples in a "rough" neighborhood, the hotel was a quiet oasis. Had early morning train to catch. Without asking the staff offered a bag breakfast to take on the train.

Pros: the rooftop lounge has a great view and is a nice place to sit in morning or evening

Pros: The Unahotel exceeded our expectations. From check in to check out the staff were welcoming, friendly, and progressional. Our room was comfortable and we appreciated all the little extras and the heritage features of the building’s makeover. The view from the rooftop is brilliant. Loved the breakfast.

Cons: It’s a bit of a schelp across the piazza from the train/metro/buses as the flagstones are not friendly to luggage. Walk on the left side facing the hotel to avoid the riff raff. But then when you get in the door it’s a wee haven

Pros: Location near the station and city centre

Cons: Reception area was a bit non descriptive for that price of hotel

Pros: The hotel was great. Close to the central train terminal and the metro and the Circumvesuviana for visiting Pompei and Vesuvius. Everything was clean, well decorated, breakfast was nice, we enjoyed the roof bar and room service. They even brought a basket of complimentary items up, razor and shaving cream, needle and thread, nail file, printed train reservations for us...the hotel was great. Walking distance to Antiqe pizzeria de Michele. Also fortuna pizza next door was tasty and cheap but not much to look at.

Cons: Naples. The city is a bit gross. The street behind the hotel was covered in garbage. I also wish there was a straight forward pedestrian crossing, we ended up doing a lot of jay walking. But once you are within the walls of the hotel everything is great.

Pros: Fantastic breakfast, nice bathroom and quiet room

Cons: Room quote small this time

Cons: Perfect Hotel. The staff were kind and helpful, rooms were clean and the breakfast was great. A wonderful hotel for families.

Pros: The staff go out of there way to assist you.

Cons: Bar and restaurant times in the afternoon. Although staff and waiter exceptional.

Pros: Pros: The hotel is located near the Napoli Centrale station. The terrace view is nice. Cons: It might be a little difficult to find and you may have to make your way through the makeshift market to get here.

Cons: The single room is very small. This wasn't a four-star hotel experience for me at all.

Pros: Shower facilities were amazing, and lay out of room was unique.

Cons: There was no bar where you could sit and enjoy an atmosphere which is a pity as they have such a lovely sky garden area.

Pros: Conveniently located near train station. Friendly staff. The room was adequate. Breakfast was quite decent.

Cons: Dim lighting in the room. Unreliable Wifi network for part of my stay.

Pros: Cleanliness and location. Close to the train and historic neighborhood.

Cons: Beds not overly comfortable.

Pros: It’s a beautiful historic building close to the city centre with an amazing rooftop. Very good value for the price. Highly recommended.

Pros: Location well, faculty well,staff is very nice

Cons: Shower in the room should be more private. But outside the hotel , surrounding near the hotel is not good.

Pros: Strategic position near the station Garibaldi and 30 minutes walking to Plebiscito’s square. Starting from the hotel it’s easy to visit everything. Good roof top view and great breakfast service.

Cons: The location. The street is thin but is very crowded during the morning.

Pros: The smell,the place the balcony,the wi-fi

Cons: That you have to pay for clean towels?this is 4 stars?

Pros: The rooms were spacious and the building was located next to a plaza with lots of cafes and directly next to a metro station making it convenient to get around town.

Cons: The check-in process was not pleasant. We had to go to another location for check-in where they said there would be a complimentary shuttle to drive us to our building, but due to traffic the shuttle did not show up for over an hour. When we finally asked the staff where it was they said they had no idea when it would arrive. We understand that traffic can be an unanticipated issue, however, our displeasure was with the communication. We were originally told the shuttle would be 20 minutes and then never received an update as we waited over an hour. When we went up to the desk to ask they could not give an estimated time and said it should be here soon. Despite not communicating the shuttle status, they did make a point to get up from behind the desk to let us know the unlabeled waters in the fridge at the check in area cost one euro each after we had grabbed a few during our one hour wait for the shuttle (the staff had simply said "prego" when we asked them if we could grab a water originally). Our group was planning to go to the museum before closing, but had to cancel those plans when we ended up walking to our building. We were also charged twice initially although they refunded the second payment immediately after I reached out. Finally, we saw online there was a common space with tables and chairs that our group could meet up in, but it was not open during our stay.

Pros: Great location

Cons: The amount of keys needed to access the place

Pros: Nothing

Cons: They sent you to a address and take you to another one, and after you have to return by yourself (15 minutes walk) for check out with your suitcases. The shower wasnt working, only cold water with a 0 degrees temperature at that time we were there. They didnt have another room to move us, plus they didnt offer anything to make up for that, and we had to walk 15 minutes with our suitcases for the checkout.

Pros: The location was really good, easy to walk around and discover Naples. The rooms were also very nice and clean, with essential appliances inside.

Cons: Overall, the stay was very nice, for the future would be good to also send the email about the location of check-in in English at the bottom, or to add this in the description on booking.com.

Cons: A very poor quality of mattress

Cons: Although the accommodation looks great and beautiful, and I guess, they have some rooms of this kind, the one we stayed in lacked some good atmosphere. The window opened to a dark yard and not to the square as indicated in the pics, the bathroom was very cold, both in decoration (as in a hospital) and in temperature. The only means of heating was in the room and nothing in the bathroom - it was January. Also, some tiles were cracked and the room would definitely need new painting. I also had several issues with the booking - the accommodation does not allow late check-in, which only turns out after booking and payment, or would allow it for 50 eur, which I consider quite expensive. They were not helpful or understanding in any respect, it was a great disappointment for me. I also contacted booking.com for some support, however they were neither able to find any solution. Finally they charged 3 nights for 2 as we had to stay at another place at the first night due to being unable to check-in. I would definitely not stay there again and neither recommend the place to anyone. I must also add that I am not over-critical at all, I have always written great reviews for my hosts and never cared about small problems.

Pros: Nice simple room right in the middle of Piazza Dante. Location unbeatable, right by the tube and city.

Pros: The hotel was very fancy from a traditional perspective. The staff were polite and helpful. There were lots of complimentary toiletries (including conditioner, which seems rarer and rarer in hotels these days). There's a little spa area in the basement which was delightful - especially because I happened to get the whole place to myself when I went (note: it costs extra) The bed was incredibly comfy. I slept way more than I was planning to just because the bed was so nice.

Cons: When it came to technology, I wasn't impressed. The Wifi, for example, was very inconsistent throughout the hotel. (For any nerds reading this - I was seeing around 8% packet loss from my room). Also, the room didn't have a smart TV, which other Italian hotels I've stayed in do have. The hotel felt a bit out of place in the area it's located in. A huge majestic building surrounded by shops selling cut-price kitchen equipment.

Pros: Common spaces were beautiful and location great. Restaurant was delicious for dinner.

Cons: Sub-par rooms, no kettle in room, clueless staff (nobody knew what a bath mat was, for example), broken fridge they wouldn’t fix (they said it’s supposed to be warm!), took 30 minutes to get my car (they had said 15 minutes), also no breakfast. Stayed at a much cheaper and nicer hotel down the block. Wish I had booked that hotel for my days in Naples! You can get much better value than this hotel. A fail for the Sofitel chain.

Pros: Modern, typical of a chain hotel. Dinner & breakfast nice. Staff helpful and obliging. Comfy bed, good quality linen & fluffy towels.

Cons: Outside of hotel - whole road dug up and cordoned off so difficult to walk around. Had booked 2 superior twins, we requested a double in advance, hotel obliged but gave us a standard double and it was basic with a view over air con and roof. The twin we also booked was large and had a pleasant enough view at the front of the hotel. We booked this hotel specifically because it had a spa, appreciating that this was an additional charge we asked how we go about using it on a Sunday afternoon. We were told that the spa was closed but we could book it for the following day, we were checking out the following day. This was disappointing. Final point- Excellent shower but over the bath which filled to the shins with water in both rooms, so not a one off plumbing issue.

Pros: The hotel staff were lovely and the hotel very comfortable and convenient - good small gym and bar area outside too

Cons: The hotel restaurant staff were slow and the menu not enough choice and overpriced

Pros: Good breakfast.

Cons: Poor service, and the wifi did not work for 2 out of 4 days of stay.

Pros: Rooms and the Palatial interior Courtyard

Cons: Neighbor was a little rough but eclectic

Pros: Loved the area - very old area of the city. Neighborhood is very real (not glitzy or pretentious) and gives a view of the quotidian Napoli. Some of the oldest and best pizzerias are in this area.

Cons: Key cards did not work reliably for rooms

Pros: The Palazzo Caracciolo was the best part of my visit to Napoli. I have dreamed of visiting this part of the world for many years and without my stay at the Palazzo Caracciolo I think I would have been a little disappointed in my visit to Napoli. The Hotel was fantastic!!

Cons: Weather

Pros: Beautiful courtyard with inexpensive breakfast that is all natural and organic including traditional Italian meats

Cons: The gym facilities are terrible for weightlifting. Good for cardio.