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Hotel location, restaurant staff Front desk was very impatient, the rooms from 21st floor and above are refurbished, so make sure you ask for these rooms because the rest of the rooms are really worn out and are not pleasant to stay in, breakfast was very basic and included very few vegetables
trough the window we can see all naples very beautiful panorama... stains on the wall in the room, broken bathroom glass, rusted bathroom tubes.
the location was grade because there are restaurants and bus station near by. The view from the high floors is breathtaken !!!!!!! the breakfast eas poor for 4 stars hotel . and the difficulty of aproaching the parking which doesnot belong to the hotel!!!
Friendliness of Hotel Staff Amenities need updated Air Conditioning did not function very well if at all, room was very uncomfortable temperature wise.
Efficient and well organized, clean rooms. I would expect in a hotel to have a map of the city to be offered to the clients. Also, more care to have english in every leaflet and post.
The selection for breakfast was extremely poor. For a buffet breakfast I would expect a greater choice. I certainly in the past have found a better selection at lower rated hotels.
We wanted a view of the bay so got a room upgrade without having to pay extra. The famous AC Milan football team also stayed while we were here and Liverpool stayed the week before! The service in the restaurant was very poor. We waited over 30 mins for our drinks and over an hour for our meal which was ok but not worth the wait. The prices for the food and drinks in the bar and restaurant were ridiculously expensive. This also applies to the mini bar in the rooms.
The public areas were clean and atractive and the staff were pleasant. The bed was comfortable and the linen and towels were crisp and clean I requested a room near to a friend who was on floor no.25 but when I received my key I was on floor 17 when I pointed out my request I was confronted by a kirt "it is not possible". I aslo requested a non smoking room but was put on a smoking floor. They advertise a safe in every room I never found one in mine. The enamel on the bath was badly damaged. The razor socket in the bathroom was broken so much so that water could enter the mechanism.There was a smell in the bahroom.The air conditioning didn't appear to be working.It would appear that at sometime the room had been broken into because the inside door frame was damaged.The day before we were due to leave, our room was stripped as if we were vacating it that day, this was promptly resolved by a receptionist.Every time we wanted service from the bar we had to find the barman who appeared to double up in the dining room. You may wonder why I didn't complain but I was there to support a friend who had been mugged and badly beaten and was in hospital I therefore had more important things on my mind and spent very little time in the room. I may have to return but will consider a different hotel.The room was 1727
The location In napoli is very good. The hotel was clean and comfortable. The staff. On the edge of being rude. We stayed 3 days and everyday, 1 lift was out of order. Considering this hotel receives a lot of tourist bus, imagine when you are trying to take a lift. For the same reasons of tourist bus, It was difficult to take breakfast, no table available or no food available. We had 3 rooms and in each room, the safety box was "out of order". The reception sent somebody to fix it but could not find the problem. The free internet service in the lobby was also "out of order". The lift to the garage was "out of order". Finally, except for the location, we cannot recommend this hotel.
Breakfast was great. Room was nice. All italian channels (no variety) + impossible to order movies
room nice and large. large flat screen TV. hotel staff friendly.room and bathroom clean. No view from our room or decent balcony. Window very small. resturant out of use during our stay.
museum visit Naples
Central location, quiet, nice rooms, good value for money. Will come back.
Clean and quiet. Good breakfast. Good location need the old city. The internet didn't work one night!
The location of the hotel was excellent for my needs. It was clean and tidy.
Friendly staff. Very old, tiny shower and bathroom, not in a very good neighborhood.
I liked the cleanliness of the room and the cable tv. Nothing
The location was fantastic. The room was nice and spacious with a balcony overlooking the city and the breakfasts were good
location is great, breakfast ok, room fine works going on in the street and so a lot of noise. I know these kind of works can take a lot of time (years) so be prepared
close to grocery store and walking distance to all attractions none
The cleaniness of the hotel and room in particular was amazing, just wanted was needed after a day out sightseeing! The service was very good and the hotel staff were welcoming and polite, especially the reception staff. The choice of breakfast was very good, healthy choices as well as the more traditional fare. I would certainly use this hotel again if visiting Naples. No negative comment to make
Everything was excellent - the room, the staff, the location. The staff were all very helpful and room service was very good. Check-in and out was very quick with minimal paperwork. Noise from the bar and reception area in the evening. The bar seemed to be open to the main hall and noise travelled to the rooms. However there was no noise from 12midnight so this was not a great problem.
Traveled a lot throughout Europe and never know what kind of hotel one will get. This was one of the top class hotels I've stayed in and would definitely go back. Very modern, clean and in a great safe location. You can see everything from the city to the harbor on foot. Hotel staff also has great recommendations on excursions to Capri, Sorrento, Positano, etc..
First trip to Naples and this was a great choice of hotel. Situated in the back streets of what could be considered a 'fashion or shopping' district. Rooms great, very nice. Good size for Europe. Breakfast good too. Nothing out standing, but it was all fresh and well 'cared' for. I have a 5 star hotel working background - so can be very fussy. This was a beautiful hotel. Amazingly quiet considering it's location. Nope. The hotel is down a pedestrian only street - which is really only a hassle for the porters or taxi driver. Any extra few euros will get your bag carried by the taxi driver.
Everything was good, perticularly staff and location
This hotel is very clean and wide.The staff are almost friendly.The kind of the breakfast was not too much,but the taste was really good.I would highly reccomend this hotel. I cannot use WiFi in the room,but I can use it out of the room.
Hotel corridors were pretty. Everything else! Uncomfortable beds, inhospitable staff, Wi-Fi totally unusable, shower temperature fluctuated from scalding to freezing, and room was rather depressing. I would never recommend this hotel, nor would I stay here again.
In essence the hotel is a beautiful oasis of comfort and calm tucked away inside vibrant, noisy, beautiful Napoli. Some day,in years to come,I will be back with my wife and this where we will stay.Please write at least 15 words
The quality of the hotel was excellent, decor and room-size great, the best we had in Italy The location is not the best, but stil within walking distance of highlights
The room and the bathroom are renewed and very confortable
Location was very good, close to shopping area and the Port. Very safe that you can come back from your dinner late night by walking.
The staff was amazing and very helpful!
Very nice hotel with good location (not far from harbour and center). The rooms are very good, big and with stylish design. Staff was very helpfull. A bit strange building, where the hotel is situated, without special signs about hotel. Poor breakfast like in majority of italian hotels.
Modern interior, very nice bathroom, close to port for ferries. Noise of the tv from reception
Super friendly staff, perfect rooms.great!
I liked very much the hotel and we enjoyed our staying. The room was super- designed, even if it's a bit kitch, like a table suported by 5 angels =) We stayed at lux, and we had really cool jacuzzi (thouth it was loosing water, and after ll th floor was wet). In general we liked it, i would've put 9 from 10.They also recomended vr good restaurant downstairs, it calls Castello Nuovo (I guess)), the food was amaizing! The onlu one thing that there was confusion when we arrived. We couldn't find the hotel, coz it's not like they have some billboard on the road or adv ecc. We took the elvator, came to the door of the hotel, and no one opened a door to us, coz' the guy from reception left it... we were waiting kinda 15 min before he came, and we were thinking that they just have stolen our money and our bank accounts are already empty.... lol...and 1 more thing, i didn't like that there was a lot of garbage downstairs... but it's what Napoli like!!! U can do nothing.
Quality of room
Very modern hotel. state of the arts room such as auto-lighting, glass made wall,desk and toilet door representing 21st century in this old city. friendly hotel staffs except 1 woman in the restrant . expensive breakfast. inconvenient to/from station & downtown center
Good location, luxury hotel the spa was not ready... :-)
The ambience and execellant service from staff, they when out of thier way to render assistance when i need to go to Sorrento and the Hydrofoil was grounded. The hotet entertaintment like the TV channels must cater for tourist who dont speak italian ,i.e more english channels
Modern exciting design, very good staff Noise air-conditioner, controversial location
The good ambience n excellant service The lack of internationa tv channel as all were italian, they shud cater to internatinal guest
Excellent food and drinks. The staff was very helpful and professional except for one waiter. Very nice pool / SPA and hotel atmosphere / interior. The housekeeping was rather like 3 or 4 star hotel. The opening hours of bar, restaurant etc. was typically Italian instead of international, which leads to not getting something to eat or drink between specific hours.
Nice contemporary rooms. The "Japanese" theme did not match the Italian atmosphere. The hotel is situated in the wrong area; it should have been placed in the suburban area of Naples to match its lush atmosphere. I did not like the fact that every item (water, internet service, breakfast, local telephone call, etc.) was a la carte. The prices in the restaurants were also extremely expensive. This hotel seems to benefit the businessman as opposed to the average vacationer.
The Romeo is an upscale, eclectic hotel, near the waterfront in Naples. The service is generally excellent, and the rooftop pool is unusual and not to be missed. The rooms are high tech, perhaps too much so. The overnight shift at the front desk could use some retraining - indifference seems to be the primary attitude. Naples itself seems safe and is a vibrant city, but it sure is dirty and needs routine litter pick up and infrastructure maintenance.
Hotel was nice- Modern and up to date The neighborhood was terrible= Naples looked like it was rundown with crime from where this hotel was situated. The room was small and somehow, the shower opened directly to the bed. The lights in the room were on a sensor- so if you are showering and not moving, the lights shut off within 60 seconds. on my high standard, the hotel was essentially built to try and be a 5star, but failed to get there. the beds were terrible as well- 5 star hotel, i expect a queen or a king bed that is not a stiff European bed on a board. If you want a 5star luxury hotel, its not that. But it was nice.
Everything was amazing! When leaving we told them that everyone across the world would do well to take after their lead of impeccable service! Where do I begin... As soon as we entered the door we were swarmed with people to take our bags and take them directly to our room! Then we were escorted to our room where we were then orientated- very modern, so you need a little briefing...LOL! THey have a mini bar that calculates what you took out and automatically puts it on your bill. There were also the most delectable strawberry cream appetizers awaiting our arrival along with apples and water. THe decor was gorgeous! We wanted to stay the whole time and not go to Capri it was so nice! We ate dinner at the restaurant- top of the line 5 star plus service! They even brought me a table for my purse! The lady did not get a menu with the prices which I though was amazing- they also gave us a water menu...who would have thought? As soon as our candle lost its flame on our table it was replaced within 5 seconds...no joke! We went to workout the next day and the windows were not working, but before we new it they had called the contractor to come fix them temporarily so we were comfortable. I can not say enough about this hotel- I have told all of my co-workers and friends about this hotel and we will definately be staying again! ??? Are you kidding??? What is there not to like? Unless you don't like helpful, friendly people!
The service and presentation was impeccable,the bed one of the most comfortable I have ever slept in.Top marks in all areas!
i was in Napoli more then 10 times and i knew that the location of this hotel is the best for being in the center. And the hotel itself is clean and good as usual Renaissance hotels. there will be always someone from the staff who seems to act impolitely....but i guess its something about italian culture and their emotional expresivness.
helpful staff, cleanliness and silence of our room, excellent location (nearby:bus stop "Citysight" and to airport,good shopping, Nova castle), excellent breafast for Italy.
It's near to the pier that you can take ferries to other places like capri. Close to shopping area too. Nearby restaurant and supermarket. Close to the bus terminal if you want to take the city sightseeing tour.
The view is incredible; so is the building, which retains lots of its historical charm. The breakfast is ample and well done on a huge terrace overlooking Naples. They play pop and elevator music pretty loudly at the pool during the day. The internet service requires that you re-enter the password constantly. Both of these things were pretty annoying.
Staff is very friendly, like architecture and interior.
The restaurant on the terrace was magnificent. Good food and excellent service. The room with our terrace and bathroom were tastefully designed. Porter service was efficient.
Silence (no traffic noise) in the night time, decent bed - could sleep properly Only one restaurant of three mentioned actually available (off season, of course). Some facilities, such as TV, bathing equipment or cupboards, in relatively poor condition/quality.
beautiful old building well restored. Quiet but easy to get to the city.
location, high above the busy city of Naples with a fantastic view and easy access via funicular down into the city. Great restaurant and pool area on rooftop. Don't book a room on the same floor as the function room as there are lots of noisy weddings.
staff was friendly and accomodating. the view from the hotel and room was incredible
View of Naples was great, from roof top terrace, and restaurant Bathroom was in horrible condition. Lights not working, heavy mold and mildew growth in bathroom, bathtub broken and in disrepair
Is a different experience to be hosted in a Monastery the location is really bad
Our room, room 56.
The view is very nice, the swimming pool astonishing ! They mention 4 hour room service but there is no room service menu, and you can order until 22.30
Very weird vibe.
excellent situation for exploring and safe
Room was clean. Doing construction outside, bar not open, location OK but not great.
The attitude of staff at reception named Mr.P was wrong. As there was no hotel telephone directory, I had to come to reception to ask morning call but he didnt appologized until I suggested to do so.
Very clean and quiet room. The breakfast buffet is excellent. The location is great with easy access from the train station via the metro that's only about 10 meters away from the hotel. The staff were very helpful as well.
The staff members were very, very helpful. I had travelled by myself but felt very safe here.
Centrally located to everything. The staff was extremely friendly and helpful After one shower we ran out of hot water the first morning - the problem was addressed and corrected. The breakfast was on the skimpy side - not really what was expected.
I enjoyed the warmth of the staff and their helpfulness. The hotel is an old building squeezed in the block and without any outside view.
One night stay. Room, hotel facilities, staff and breakfast all excellent. Room rate high but this a 4 star hotel and the euro/pound exchange rate not good at the moment so that doesn't help.
I stayed in this hotel for 14 days. I appreciate especially the location.The room and the services are good. The breakfast is very limitd and need to be more variate.
location in the heart of Naples the inside rooms are too dark; one lightbulb was burnt out, and although I reported it to the reception, it was not replaced
Great location, nice staff, very quiet room, good breakfast The temperature in the room was too high (yet too cold at night to leave the window open), the air conditioning too loud to be left on. Apart from that, it was a great hotel.
The service at this hotel was exeptional. The staff are all extremely friendly and helpful which made our stay a real pleasure. As it is a small hotel, there is a real sense of being a valued guest and not just a room number. Our room was lovely, four poster bed, all very clean and well kept. We'd definitely recommend staying here. The hotel is a little tricky to find once inside the Galleria (there's a small intercom by the wrought iron gates if that helps anyone planning to stay!). We were lucky as our taxi driver showed us where to go but I'm sure if you call the hotel one of the staff would be more than happy to come and find you in the Galleria itself!
The staff was very helpful and kind. They gave us a lot of good adivce and information to visit the city.The rooms wide and comfortable.The breakfast good and tasty with the possibility to choose between salty and sweety things! The location absolutely perfect, at the very centre of the city and above all it has been amazing staying inside a monument, Galleria Umberto. Ask to stay in a room overlooking the Galleria, you can enjoy a really special and unusual view!
Hotel decor spectacular, like living in mini palazzo. Staff wonderfully welcoming, friendly, helpful. Location excellent Nobody in Naples seems aware of its existence. So e.g. taxi drivers all know Galleria Umberto, but don't even know there's a hotel there. Landed there at night, no sign of life, asked residents of apartments in Galleria, but they had no idea either.
the localisation of the hotel was excellent. The hotel is on the 4th floor and you exit in Galleria Umberto, there is few bars and shopping area just downstairs. Even if it rains, you can stay in galleria and make some shopping I didn't like the breakfast, it not looked very fresh and small choice.My room has not the window with view on Galeria, but on the other ugly side.
Staff was very helpfull and friendly. Good location. Balcony in the room was small and view was not good. The hotel is not easy to find
The staff were extremely helpful and friendly. They really seemed to want to make my stay in Napoli pleasant. They also made great breakfasts. This hotel is a great value, the rooms are very nicely furnished. I had a little problem with my room's AC but the hotel took care of it quickly with limited inconvenience to me.
Unique location really inside galleria building. We can see Galleria from hotel room. Easy access from airport by Alibus. Free Wifi at the lobby.
Art and general atmosphere Noise coming from teh Gallery during late night because of football players
English-speaking staff. Accommodating and willing to assist. Location. Accommodations were well-appointed, comfortable. Cramped with additional person. Insufficient toiletries (basic soap, toothbrushes).
intimate,beautiful galleria ,pleasant helpful staff, marvelous location--perhaps the best in naples
Excellent service, nothing was too much trouble and breakfast on the terrace in the sun was wonderful.
The hotel is in an excellent location for walking about the city center, ferry terminals, views of the harbour and for walking along the waterfront promenade. We also enjoyed historical aspects of the hotel itself; it has a great deal of character is beautifuly decorated. The rooftop breakfasts were delightful and the entire staff was friendly and most helpful.
Staff were excellent and took time to explain how to get to places of interest and gave great advice on restaurants etc. Rooms were very clean and well looked after. Hotel in an excellent location with lovely view of bay and Vesuvius and in good proximity to ferries, buses, restaurants and shops. All in all really enjoyed the stay. Everything was good if not excellent, bedrooms maybe need modernisation but not really a criticism as very well maintauned.
From the moment we arrived the staff were there to help and make our stay as wonderful experience as possible.
I loved the location and the staff was very friendly, picturesque views yet close to the beach and gorgeous pool, great breakfast
Good ambiance, nice vieuw, nice staff A lot of noise from the street.
La posizione e la vista sono magnifiche RIdicolously overpriced! It is impossible sleep in the room with seawiew that are the most expensive. The noise from the street till very late at night makes impossible resting.
Lovely art nouveau hotel.Clean and quiet( for Naples) fantastic position, lovely rooftop garden.Free bar! Taxi service is expensive,check before you agree anything!
The hotel was even better than we expected. We were met personally by the owner. The mini bar in the room was at no additional charge as were the coctails available in the afternoon in the lobby sitting room. It was decorated absolutely beautifully. An electric tea kettle was available in the room with tea and coffee. I would not stay anywhere else in Naples.
From the manager to the house maid, their willingness to make our stay a memorable one, was faultless.