The room was nice and clean. It was close to Central Park and easy to get to the subway. The staff was very accommodating.
The walls were a little thin so you could hear people in the next room or in the hallway.
Location is great. Rooms are clean and big enough.
Beds are high and a bit nerve racking with small children.
Liked the location, next to good restaurants, shopping, coffee shops, Central Park, museums. Subway is a five minute walk, can get downtown in 20 minutes. Digital thermostat was great for temp control in the room. Came with a Keurig and replenished with 3 k-cups every morning. The staff, especially the doormen, were very friendly and helpful. Serafina is connected to the lobby, has a great brunch. Some reviews stated the rooms were loud, we had no problem during our stay, it was quiet. The bed was very comfortable and sheets were soft. The room was on the small side, but expected in NYC and honestly all the room we needed for 2 people.
Decor felt a little like a college dorm. The whole back wall with the TV was full of black scuffs and brown globs - looks like it has rarely been washed. Wish it would have came with a refrigerator as we weren't able to keep any cold drinks in the room. They are trying to be minimal with the decor in the bathroom, but only one towel hanger? Come on.
Other than the size of the room which is typical of NYC, overall a nice hotel. We travel to NYC 3-4 times a year. We liked the lobby area of this hotel, friendliness of staff and location on the upper westside.
Room cleanliness could have been better and there is a large construction project going on next door so if you are traveling during the work week ask about room location
Great room, location and a friendly staff
The staff was very friendly and the location was perfect for us. They were decorating for Christmas when we were checking out, and it looked beautiful. Loved the Starbucks coffee bar in the lobby.
Valet parking, the friendliness of the staff, having Star Bucks coffee in the lobby - the lounge area in the lobby where 11 of us had take-in dinner - good place for the 3 children to have space to relax.
The children thought the glass doors to the bathrooms were funny - they could see the shadows of the person in the bathroom!
comfortable, cosy rooms and friendly staff. Nice neighbourhood with a laid-back feel.
The only problem was that the wifi is slow, unreliable and expensive.
The bathroom/shower and large flat screen TV. Internet facilities ample and very useful.
Hotel reception area not particularly well lit. Milk not readily available to make a drink in the room despite what appeared to be a top of the range coffee machine.
The location is convenient and access to shops and restaurants in the proximity makes it an easy stay. The staff is friendly and assists in a professional manner when approached.
The rooms are OK, but seem to be a little overloaded for a 2 bed configuration, which makes moving around difficult. The bathroom is OK, yet looks a bit sterile with a stainless steel sink. Good for a short stay, a bit uncomfortable for a longer stay.
Location is great on upper west side. close to subway. Rooms very attractive and modern.
I reserved a limo to Newark Airport when leaving. The Bell Captain arranged the ride. Fare was quaoted at $78 although the far was $62 on arrival. I agreed to pay. On arrival at the airport the driver could not accept credit. I don't think he was from a legitimate company. I refused - he took off - very stage. When arranging through hotels, this should not happen!
Excellent - will definitely stay there again in the future.
The location and the rooms was great, and the staff were all so friendly and helpful.
Very Clean and very comfortable bed, nice room, good bathroom.
It could do with some kind of bar/restaurant
Comfort of bed and good linen
Price,price,price coupled with lack of facilities and currently noise problems because of building work next door which appears to be there for some time in the future