Pros (+) Nice rooms. Good breakfast.
Cons (-) I think the quality of the hotel is excellent. I have no suggestions.
4 stars
The Westin New York Grand Central
Photos of The Westin New York Grand Central
Overview
Westin Grand Central is a solid pick for travelers who prefer a quieter location in Midtown within walking distance of a few major attractions. This contemporary hotel is popular among business travelers, couples, and diplomats.
Formally known as The Helmsely, the rebranded Westin Grand Central features a fresh look, up-to-date technology, and solid amenities. Located between the UN headquarters and Grand Central, the hotel is more convenient for business travelers rather than tourists, but it’s still convenient to a few major attractions and subway lines, making leisure travelers feel at home as well.
The Westin is on 42nd Street, the most famous east-west road in Manhattan. Aside from being convenient to Grand Central, the UN headquarters, and the Chrysler Building, other popular attractions including the New York Public Library, Bryant Park, and Times Square are within walking distance, as is famous sights and restaurants in Midtown West.
The vibe at The Westin New York is more business-oriented than family-friendly, with the only amenities being an on-site restaurant that serves three organic meals and turns into one of the few hopping bars at night. There is also an outstanding fitness center with high-end machines, custom running maps, chilled towels, and free water for guests. The amenity that draws many business guests is the 12,000 square feet of meeting space with high-tech equipment.
Accommodations at the Westin are larger than at the average New York hotel and feature a small sitting area and a work desk. Unlike other hotel rooms, all units here have large windows with views of the Chrysler Building. All rooms have a few eco-friendly touches and many in-room conveniences. The difference between traditional and deluxe rooms is the floors they sit on.
Latest deals for The Westin New York Grand Central
*Total includes estimated local taxes & fees payable on check out.
Prices are based on 1 night, not including taxes and fees
Amenities at The Westin New York Grand Central
- Fitness center
- Restaurant
- Bar/Lounge
- Room service
- Free Wi-Fi
- Tea/coffee maker
- Coffee machine
- Valet parking
- Business center
- Wi-Fi available in all areas
Basics
- Free Wi-Fi
- Wi-Fi available in all areas
- Internet
- Linens
- Towels
- Soap and Shampoo Provided
- Fire extinguisher
- Free toiletries
- Shampoo
- Central heating
- Smoke alarms
- Heating
- Body soap
- Air-conditioned
- Conditioner
Services and conveniences
- ATM on-site
- Business center
- Wake-up service
- Concierge service
- Safety deposit box
- Meeting/Banquet facilities
- Room service
- Express check-out
- Private check-in/check-out
- 24hr front desk
Accessibility and suitability
- Entire unit wheelchair accessible
- Pets allowed on request. Charges may apply.
- Increased accessibility
- Elevator
- Adapted bath
- No smoking
Dining
- Restaurant
- Bar/Lounge
- Tea/coffee maker
- Food can be delivered to guest accommodation
- Coffee machine
Health and safety
- Daily housekeeping
- Deadbolt locks
- First-aid kit
- Carbon monoxide detector
- Safe
Media and entertainment
- Radio
- Flat-screen TV
- Cable or satellite TV
- TV
Bathroom
- Hairdryer
- Toilet paper
- Bathrobe
- Private bathroom
Laundry
- Laundry facilities
- Ironing service
- Laundry service
- Iron and ironing board
Bedroom
- Feather pillow
- Alarm clock
- Sofa bed
- Wardrobe or closet
General
- Sofa
- Telephone
- City view
- Storage available
Parking and transportation
- Parking
- Valet parking
- Private parking
Family friendly
- Babysitting or child care
- Kid-friendly
- Cribs available
Workspace
- Fax/photocopying
- Desk
Fitness
- Fitness room
- Fitness center
Outdoor
- Garden
Reviews of The Westin New York Grand Central
8.3
Very good
1466 verified ratings
Wonderful
555
Very good
265
Good
296
Okay
127
Fair
109
Mediocre
56
Poor
58
Summary of reviews
Guests say
Guests appreciated the great location and friendly service, particularly highlighting the helpful staff and the complimentary breakfast. However, there were significant concerns regarding cleanliness, with multiple mentions of dirty rooms and bathrooms, as well as maintenance issues like broken locks and noisy environments. Overall, while the location and service were praised, the hotel needs to improve its cleanliness and maintenance standards.AI-Generated from customer reviews
Reviews(10)
Q&A(5)
Tips(10)
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Score by provider
8.3 out of 10
36 reviews
8.6 out of 10
11 reviews
All reviews
Pros (+) Location near Grand Hyatt where my conference was held.
Cons (-) Housekeeping should actually look at the "Do Not Disturb" sign hanging off door handle before they walk in on me taking a nap. I hate destination/resort fees. Especially when I have to make multiple emails and telephone calls to get the $35 food and beverage credit I'm supposed to get when I pay the $25 daily destination fee. The head office at Marriott can't do anything. They tell me to call West...
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Pros (+) Lack of external noise or interruptions. Spacious and well-equipped for the business traveler. The location provides the consummate the mid-town Manhattan experience. Seamless and effortless stay.
Cons (-) N/A
Pros (+) Location was great, staff was amazing and prices were unbelievable for a Manhattan stay during NY Now! David, the front desk manager really made us feel welcomed, especially since it was the first time we were traveling with our dog. We were treated with care and loved the size of our room #3212 and proximity to the subway. Would surely stay there again and in fact booked another Westin because of...
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Pros (+) GREAT STAFF, VERY HELPFULL
Cons (-) DID NOT CLEAN OUR ROOM ON DAY 2 OF OUR STAY
Pros (+) We loved the comfort, location, staff helpfulness, cleanliness & smooth functioning.
Pros (+) Nothing.
Cons (-) Third party booked stay then went bankrupt. No email or advance notice. Hotel receptionist extremely rude and antagonistic. Not enough decency to offer comparable rate to alleviate situation. Never again.
Pros (+) FYI the rooms are real real small. Didn't bother me.
Pros (+) Near to Grand Central
Cons (-) Roadside noise was too loud
Pros (+) Great location, comfy beds
Cons (-) Initial room was unmade, shower was clogged, but issues were rectified immediately when brought to their attention Wifi is not free
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
How comfortable are the beds at The Westin New York Grand Central?
Guests have generally found the beds at The Westin New York Grand Central to be comfortable, with some mentioning that the rooms have spacious and comfortable beds.
Is parking available at The Westin New York Grand Central?
Yes, The Westin New York Grand Central offers parking facilities, including valet parking and private parking, providing convenience for guests with vehicles.
How is the food quality at The Westin New York Grand Central?
The on-site restaurant at The Westin New York Grand Central serves three organic meals and is known for its quality. However, some guests have mentioned that the breakfast experience may be crowded at times.
How clean are the rooms at The Westin New York Grand Central?
Guests have praised the cleanliness at The Westin New York Grand Central, with many highlighting the clean and well-kept rooms and the promptness of the floor cleaning staff.
What can I expect from the customer service at The Westin New York Grand Central?
The customer service at The Westin New York Grand Central has been described as friendly, welcoming, and professional by many guests. However, a few guests have mentioned instances of unhelpful or rude behavior at the front desk.
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
Opt for a Room with a View
Many guests recommended choosing a room with a view, particularly those facing the Chrysler Building, for a spectacular experience.
Consider Low Season Visits
If possible, consider visiting in February, the low season, to potentially enjoy lower rates and fewer crowds.
Explore Nearby Attractions
Take advantage of the hotel's proximity to attractions like Grand Central Terminal, Bryant Park, and the New York Public Library, all within walking distance.
Check Room Type Amenities
When selecting a room, consider the eco-friendly touches and in-room conveniences available in all units, as mentioned by several guests.
Utilize the Fitness Center
Guests appreciated the outstanding fitness center with high-end machines, custom running maps, and chilled towels, making it a great amenity to take advantage of during your stay.
Be Mindful of Additional Charges
Some guests mentioned being unhappy with extra charges, such as destination/resort fees, so it's advisable to clarify these before booking.
Consider Business Travel
The hotel is described as more business-oriented, with 12,000 square feet of meeting space and high-tech equipment, making it a convenient choice for business travelers.
Be Aware of Elevator Wait Times
Several guests noted long waits for the elevators, so it's advisable to factor this into your plans, especially during peak times.
Check for Room Upgrades
Some guests mentioned receiving room upgrades with lovely views, so it may be worth inquiring about this possibility during the booking process.
Plan Breakfast Accordingly
If planning to have breakfast at the hotel, be prepared for potential wait times, as mentioned by a few guests, and consider alternative dining options nearby.
Location
212 East 42nd Street, New York, NY 10017
What's nearby
- United Nations Headquarters0.3 mi
- Empire State Building0.6 mi
- Rockefeller Center0.7 mi
- Koreatown0.7 mi
- Midtown Center0.7 mi
- Museum of Modern Art0.8 mi
- Times Square0.8 mi
- Tiffany & Co.0.8 mi
- Theatre District0.9 mi
- Broadway0.9 mi
- New York City Center1 mi
- Madison Square Garden1 mi
Policies
Check-in/Check-out | Check in anytime after 4:00 PM, check out anytime before 11:00 AM |
|---|---|
Cancellation/prepayment | Cancellation/prepayment policies vary by room type and provider. |
Essential information about The Westin New York Grand Central
Low season | July |
|---|---|
High season | April |
Average price (weeknight) | $543 |
Average price (weekend night) | $348 |
When to book a room at The Westin New York Grand Central
Price per night. Prices are not fixed and may vary with time.
Average nightly price per month
Average nightly price
KAYAK's top tips for your stay at The Westin New York Grand Central
FAQs when booking at The Westin New York Grand Central
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Value for money | 7.8 |
|---|---|
Distance to city center | 0.9 mi |
Nearest Airport | New York LaGuardia |
Distance to airport | 5.6 mi |
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