|"Great and comfortable rooms."||(in 5 reviews)|
|"Perfect location and very friendly staff."||(in 74 reviews)|
|"Comfortable bed and super quiet"||(in 25 reviews)|
|"Front desk was rude and not welcoming"||(in 7 reviews)|
|"I hate destination/resort fees."||(in 15 reviews)|
|"Room service was terrible."||(in 40 reviews)|
|great location||in 282 reviews|
|room was clean||in 208 reviews|
|friendly staff||in 199 reviews|
|great view||in 196 reviews|
|room was great||in 179 reviews|
|hotel at a great||in 98 reviews|
|breakfast included||in 97 reviews|
|front desk||in 63 reviews|
|grab and go breakfast||in 56 reviews|
|destination fee||in 48 reviews|
|per day||in 48 reviews|
|free wifi||in 38 reviews|
|beds were comfortable||in 37 reviews|
|one night||in 32 reviews|
|empire state||in 23 reviews|
|grand central||in 22 reviews|
|walking distance||in 12 reviews|
|comfortable rooms||in 11 reviews|
|view of the empire state||in 9 reviews|
Nice rooms. Good breakfast.
I think the quality of the hotel is excellent. I have no suggestions.
Location near Grand Hyatt where my conference was held.
Housekeeping should actually look at the "Do Not Disturb" sign hanging off door handle before they walk in on me taking a nap. I hate destination/resort fees. Especially when I have to make multiple emails and telephone calls to get the $35 food and beverage credit I'm supposed to get when I pay the $25 daily destination fee. The head office at Marriott can't do anything. They tell me to call Westin GC directly. The email with the disputed folio lists a Westin contact email that no longer works. I got an email telling me that I should forward my complaints to Marriott, and not the Westin contact email in the folio. When I email Marriott, they tell me to contact the Westin directly. There was mildew on the ceiling of the shower stall.
Heart of the City
Lack of external noise or interruptions. Spacious and well-equipped for the business traveler. The location provides the consummate the mid-town Manhattan experience. Seamless and effortless stay.
Surprising Gem in mid town!
Location was great, staff was amazing and prices were unbelievable for a Manhattan stay during NY Now! David, the front desk manager really made us feel welcomed, especially since it was the first time we were traveling with our dog. We were treated with care and loved the size of our room #3212 and proximity to the subway. Would surely stay there again and in fact booked another Westin because of the experience.
GOOD PLACE TO STAY
GREAT STAFF, VERY HELPFULL
DID NOT CLEAN OUR ROOM ON DAY 2 OF OUR STAY
Great base for NYC activities
We loved the comfort, location, staff helpfulness, cleanliness & smooth functioning.
Third party booked stay then went bankrupt. No email or advance notice. Hotel receptionist extremely rude and antagonistic. Not enough decency to offer comparable rate to alleviate situation. Never again.
Great hotel at a great location
FYI the rooms are real real small. Didn't bother me.
Near to Grand Central
Roadside noise was too loud
Great location, comfy beds
Initial room was unmade, shower was clogged, but issues were rectified immediately when brought to their attention Wifi is not free
Easy access to Grand Central and in the heart of NYC.
only bad thing was the small rooms other than that it was good
Westin Grand Central is a solid pick for travelers who prefer a quieter location in Midtown within walking distance of a few major attractions. This contemporary hotel is popular among business travelers, couples, and diplomats.
Formally known as The Helmsely, the rebranded Westin Grand Central features a fresh look, up-to-date technology, and solid amenities. Located between the UN headquarters and Grand Central, the hotel is more convenient for business travelers rather than tourists, but it’s still convenient to a few major attractions and subway lines, making leisure travelers feel at home as well.
The Westin is on 42nd Street, the most famous east-west road in Manhattan. Aside from being convenient to Grand Central, the UN headquarters, and the Chrysler Building, other popular attractions including the New York Public Library, Bryant Park, and Times Square are within walking distance, as is famous sights and restaurants in Midtown West.
The vibe at The Westin New York is more business-oriented than family-friendly, with the only amenities being an on-site restaurant that serves three organic meals and turns into one of the few hopping bars at night. There is also an outstanding fitness center with high-end machines, custom running maps, chilled towels, and free water for guests. The amenity that draws many business guests is the 12,000 square feet of meeting space with high-tech equipment.
Accommodations at the Westin are larger than at the average New York hotel and feature a small sitting area and a work desk. Unlike other hotel rooms, all units here have large windows with views of the Chrysler Building. All rooms have a few eco-friendly touches and many in-room conveniences. The difference between traditional and deluxe rooms is the floors they sit on.
based on 559 reviews
Policies vary by room type and provider.
Guests with existing The Westin New York Grand Central reservations for any future arrival date, including reservations with pre-paid rates, can make full changes or cancellations without a charge up to 24 hours prior to arrival, as long as the change or cancellation is made by June 30, 2020. For guests making new reservations at The Westin New York Grand Central for any future arrival date, including reservations with pre-paid rates, between today and June 30, 2020, reservations may be changed or canceled at no charge up to 24 hours before your scheduled arrival date. For more information, visit the Mariott Response to COVID-19 page.
The Westin New York Grand Central is located at 212 East 42nd Street in Midtown, 0.9 miles from the center of New York. Grand Central Terminal is the closest landmark to The Westin New York Grand Central.
Check-in time is 4:00 PM and check-out time is 12:00 PM at The Westin New York Grand Central.
No, The Westin New York Grand Central does not offer free Wi-Fi.
No, The Westin New York Grand Central does not offer free parking.
No, The Westin New York Grand Central does not offer free airport shuttle service.
The Westin New York Grand Central is 5.6 miles from New York LaGuardia.
Yes, The Westin New York Grand Central is a pet-friendly hotel.
No, The Westin New York Grand Central does not have a pool onsite.
The Westin New York Grand Central has implemented the following measures:
Daily cleaning, increased availability of sanitation products.
Lobbies with safe social distancing.
Minimal contact with hotel personnel and other guests.