W New York - Union Square, New York Hotels from $387

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Families
Business
Solo

Overall Rating

Based on 524 reviews

Location

9.9 "Terrific location."
Bar and Beverages

8.7 "Bar is amazing."
Service

7.3 "Good service."
Room

6.8 "Rooms are ok."
Value for money

5.3 "Average value."
WiFi

3.9 "Internet is poor."
Breakfast

3.8 "Breakfast is below average."

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Overall Rating

Based on 272 reviews

Location

9.9 "Terrific location."
Service

7.0 "Good service."

6.8 "68% said the reception staff was ok."
Room

6.8 "Rooms are ok."
Vibe

5.8 "Vibe was decent."

7.0 "70% enjoyed the lobby entrance."
Value for money

5.4 "Average value."

Overall Rating

Based on 99 reviews

Location

9.9 "Terrific location."
Service

7.2 "Good service."

7.2 "72% found the staff to be very friendly."
Comfort

7.0 "High comfort."
Room

6.8 "Rooms are ok."
Vibe

6.7 "Vibe was decent."
Value for money

5.4 "Average value."

Overall Rating

Based on 89 reviews

Location

9.9 "Terrific location."
Service

6.7 "Service is ok."

6.4 "Only 64% found the staff to be friendly enough."

Overall Rating

Based on 62 reviews

Location

9.9 "Terrific location."
Comfort

7.6 "High comfort."
Service

7.1 "Good service."
Room

6.8 "Rooms are ok."
Value for money

4.6 "Value below average."

Hotel type

City Hotel

Guests say it is the perfect hotel for a city trip.

Boutique Hotel

This is a wonderful boutique hotel, as guests say.

Family Hotel

Guests think this is a family-friendly hotel.

Good to know

"Friendly service"

"Pleasant entrance area"

"Clean rooms"

"Wonderful sightseeing"

data provided by TrustYou

Recent Reviews

All reviews
Positive
Neutral
Negative

7.1

review from

Good location. Some check in staff were terrific, some were condescending that I booked my room through kayak. I had to beg them to get my SPG preferred benefits. After I asked enough people, I got them, after hearing different stories about their policy.

Reviewed Mar 2015
8.0

review from

Everything. Manager, Chris was exceptional.

Reviewed Nov 2010 by Anonymous
8.0

review from

The location was superb. It was clean, quiet and very beautiful. None

Reviewed Nov 2010 by Anonymous
8.0

review from

Fantastic location with excellent staff, our room was fantastic we received a free upgrade on check in. Hotel bar and restaurant are well worth visiting, the local suway is a 2 minute walk away.

Reviewed Oct 2010 by Anonymous
6.3

review from

atmostphere was really fun. great buzz about the place every night. evening meal is amazing. cant think of anything at all

Reviewed Sep 2010 by Anonymous
8.0

review from

Loved the room, they had all points I require to be totally happy. Luxury, cleanliness, location, friendly staff. Super!! Will love to stay their again. Thanks for the opportunity to try them out.

Reviewed Sep 2010 by Anonymous
7.6

review from

The staff is extremely helpful and friendly. The rooms are large, comfortable and beautifully decorated. And the location is perfect.

Reviewed Aug 2009 by Anonymous
8.0

review from

The staff was friendly. The rooms were comfortable. The view was wonderful.

Reviewed Aug 2009 by Anonymous
6.0

review from

Location is excellent and our room was very good. Hotel design is contemporary and modern. The door staff appeared disinterested in guests and there was generally a lack of friendly hospitality that you usually enjoy in the US. With the exception of the bar staff nobody smiled at us!

Reviewed Jul 2009 by Anonymous
6.0

review from

The room was pretty clean, comfortable and nicely decorated. The room was noisy--I could hear people in the hall and the room next to me. It could have been cleaner but over all it was not bad. I di not like the food in the restaurant "Olive's" it was too salty.

Reviewed Jul 2009 by Anonymous
8.0

review from

I absolutely loved this hotel. The location is very good, there are some great places to eat around there. Having room service was excellent, Good bar that served excellent cocktails. Would definitely stay again. Conciege were extremley helpful.

Reviewed Jun 2009 by Anonymous

8.0

review from

Everything. Manager, Chris was exceptional.

Reviewed Nov 2010 by Anonymous
8.0

review from

The location was superb. It was clean, quiet and very beautiful. None

Reviewed Nov 2010 by Anonymous
8.0

review from

Fantastic location with excellent staff, our room was fantastic we received a free upgrade on check in. Hotel bar and restaurant are well worth visiting, the local suway is a 2 minute walk away.

Reviewed Oct 2010 by Anonymous
8.0

review from

Loved the room, they had all points I require to be totally happy. Luxury, cleanliness, location, friendly staff. Super!! Will love to stay their again. Thanks for the opportunity to try them out.

Reviewed Sep 2010 by Anonymous
8.0

review from

The staff was friendly. The rooms were comfortable. The view was wonderful.

Reviewed Aug 2009 by Anonymous
8.0

review from

I absolutely loved this hotel. The location is very good, there are some great places to eat around there. Having room service was excellent, Good bar that served excellent cocktails. Would definitely stay again. Conciege were extremley helpful.

Reviewed Jun 2009 by Anonymous

7.1

review from

Good location. Some check in staff were terrific, some were condescending that I booked my room through kayak. I had to beg them to get my SPG preferred benefits. After I asked enough people, I got them, after hearing different stories about their policy.

Reviewed Mar 2015
7.6

review from

The staff is extremely helpful and friendly. The rooms are large, comfortable and beautifully decorated. And the location is perfect.

Reviewed Aug 2009 by Anonymous

6.3

review from

atmostphere was really fun. great buzz about the place every night. evening meal is amazing. cant think of anything at all

Reviewed Sep 2010 by Anonymous
6.0

review from

Location is excellent and our room was very good. Hotel design is contemporary and modern. The door staff appeared disinterested in guests and there was generally a lack of friendly hospitality that you usually enjoy in the US. With the exception of the bar staff nobody smiled at us!

Reviewed Jul 2009 by Anonymous
6.0

review from

The room was pretty clean, comfortable and nicely decorated. The room was noisy--I could hear people in the hall and the room next to me. It could have been cleaner but over all it was not bad. I di not like the food in the restaurant "Olive's" it was too salty.

Reviewed Jul 2009 by Anonymous

W New York - Union Square

$387+

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