Would you like to save as your currency permanently or for this visit only?
Nothing I booked my stay for the wrong dates, and this hotel refused to give me a refund. I will NEVER book with this hotel chain ever again.
Enjoyed the wedding reception that we attended food nice and service good. Rooms comfortable Unless you had own transport it was difficult to get anywhere ,one taxi man [ordered by hotel]stopped and refueled his taxi and proceeded to dally with metre running at our expence,most uncooperative
The shuttle from O'hare never showed up and I took a cab. The shuttle in the morning to O'hare broke down on the way and we had to be transferred to a different one
No complimentary meals.
Hotel location is good.Shutlle bus service are very handy.
It was comfortable and really nice staff!
It states that it's 1/4 mile from the airport, but that's as the crow flies from a far away runway edge! It's more like 4-5 miles, but was still a short reasonable shuttle. My stay was due to a missed connection.
It was a roof over my head, that's about it. The shuttle service was a plus I guess. Poor customer service, the bathroom needed to be remodeled, beds NOT comfortable.
excellent location.great staff and great rooms, silent, clean and comfortable.
we tried to stay here despite plans to be in the city every day. That 40 minute drive was not great, and we still ended up paying a bunch for paring when we got there. Clearly this hotel is centered around airport traffic and overnighters for that. not great for families or vacationers at all, really. No pool.
Lobby was looked nice! Pillows where comfortable. The first room was dirty, had the window open and stuff from the past guest in the closet. The second room was better but still had items left from past guest. At the hotel restaurant the glass of tea had a molding lemon in it the waiter took the glass dumped it and refilled the same glass. The food was not good and seemed to be old before it was prepaired. Even though the hotel was under construction there seemed to be repairs that needed to be done. There seemed to be missing ceiling that where missing, and holes in many walls not only in the halls but also in the room. The hotel is marketed as sound proof but you could hear everything going on in the room next to you and in rooms as you walked down the hall.
rather old hotel
Some how they charged me 20$ more per room then I had booked for. They did make the adjustment after I brought it to their attention.
Staff are friendly and helpful I was given a disable room and the bathroom is kinda strange. The room is noisy because it feels like someone is trying to open your room door but it is next doors. I don't know why I was assigned disable room because I am not. Stuck at the parking due to heavy snow and they did not clear the parking lot
The thing that made our stay at the Hampton inn O'Hare so nice was the hospitality of the staff. This one man went above and beyond for us. The rooms had a weird smell to them but we got over it after about the first hour.
For the price, my stay at Hampton O'Hare was excellent.
the quietness of the room -- even though my widow faced the busy street and non-stop traffic Toilet problem !! the toilet had a POOR design and caused my private parts to get wet ... or come in contact with the interior !! that problem spoiled my stay because I primarily needed a hotel take a break from cross-country highway driving and to benefit from a private bathroom where I could void my bowels (and take a rejuvenating shower) ------------ also, the TV did not have clear picture on several of the channels lastly -- the internet price was NOT honored when I received the receipt under the door the next morning !!
Shuttle service is convenient and breakfast good. They even offer a sack breakfast for those who must leave for the airport before their 6 a.m. breakfast time. Nothing close enough to walk for dinner.
It is a no frills place to stay near Ohare. Reliable shuttle service. Convenient.
The staff was quite helpful and the shuttle to the airport was prompt and convenient. I also appreciated the free parking.
pool, free breakfast fresh, great customer service loud children upstairs but good overall after buying ear plugs. )
The hotel was very clean, friendly and nice. Great breakfast! The hotel has limited parking available, we had to park along the curb. On busy nights I see this being a major problem
It's a good hotel and a good location for me when in the area for work. It's clean, the staff is helpful and I liked my stay. This is my second visit. There wasn't anything that I didn't like.
Staff was super helpful. Rooms were very clean. Great centennial breakfast. Everything was easy and smooth about our stay.
Location to airport, shuttle service from and to airport Major disappointment. Computer systems were extremely slow. Did not bring computer on trip to minimize luggage weight knowing that hotel would have computers available. Have used other locations computers and they were no where as slow as those at this hotel location.
They went out of their way to make us happy. The pool was cold and the room had a lot of condensation by the window.
Close to airport. Convenient shuttle. Did attempt to accommodate my early check in after several failed attempts Computers were down, weren't attempting to accommodate my need for early check in because they couldn't see who had checked out. Ended up getting me in at 12:00
The room was very noisy. We were across from the elevator and the motor was audible every time the machinery moved. Very annoying. There was also a lot of noise from delivery trucks in the wee hours.
The free shuttle to/from airport with very convenient times. No onsite restaurant -- room service is offered by an outside and off site restaurant. The restaurant at corner was just as good as the recommended one.
Clean. Staff was great No food. But breakfast was nice
The room was nice enough..beds were comfortable but the management staff needs a complete recourse in customer service The staff was horrible.. We were booked for two nights three days..our first day in we returned to our room to find that our belongings had been went through an that outr money was missing.. We informed the manger on duty who stated that he was unable to help us or even willing to speak to us on the subject that we would have to call the police..to make a long story short..after a long 24hrs of phone calls to the police ..Marriott corporate and having to deal with another rude an unwilling to help manager the next morning.. It took calling hotels.com before we finally got some justice. Not once did this hotel offer their sympathy or any suggestion as to accommodate us better in the situation. They completely detatched an we just checked out. I strongly suggest that you remove this hotel from your list for the sake of your guest safety and privacy.
The staff was so friendly and welcoming, even my teenage daughter commented on how nice everyone was.
good locaton and the staff was very helpful with providing destination info anytime it was it was requested. ???? can't think of any.
Took my family of 5 here to stay, everything was great
The penthouse was beautiful. Close to the blue line. The pool was warm
Wireless Internet, good parking lot, kind services, clean, spacious and two big queen beds. I wish the hotel price includes breakfast without extra charge.
Cleanliness. View. Thats about it Didnt like the fact that there was not enough spaces to park my car. The lot was completely filled, and the hotel offers no valet service. I wouldve happily paid $10-$15 for valet, instead of having to drive around the lot in circles for close to half an hour waiting for a spot to eventually open up. The staff didnt offer much helpful suggestions on where to park my car if a spot wouldnt open up. - The room was nice, clean, organized. My only complaint about the room was the bed and pillows. Most umcomfortable bed Ive ever slept on. No pillow top or decent padding on the mattress. You can literally feel the hard springs digging into your back. The pillows offer no neck support, so you pretty much have to bunch the hell out of the pillow so that at least your head and neck are comfortable. I woke up 4x during the night bc the bed was just so damn uncomfortable. -- I never write bad reviews about hotels ever because Ive always had good experiences, but being that this hotel is a Hilton, and your paying the Hilton price, the quality/experience was definitely below average and I wont stay there again. For the same price, there are far better hotels in the Rosemont/O'hare area that Ive stayed at, such as the Marriot Courtyard right next to the very same Hilton I stayed at, or the Springhill Suites less than 5minutes away. -- Overall, I wish I had my $200 back for the one night I stayed the Hilton. Not worth it.
cleanliness of room check in staff
The staff were particularly helpful which is always much appreciated.
The room was great. The bed was extremely comfortable and overall very clean. The location was great as well. It is located near several delicious restaurants and an awesome shopping mall! I would recommend this hotel to any and every one!
Found a deal on kayak. Straight drive to downtown. Also a straight drive down south to midway. Good value for being outside the city center. Breakfast bit being included in my rate.
The jacuzzi was nice. The room was small and the refridgerator made too much noice. The rate was the same as the hotel's rate. We were given a handicap room without being asked.
I like the microwave equipped in guest rooms. It would be better if your wireless is free.
The fact Mr. Quiles contacted me after my stay. He's a very nice guy & should be considered a very valuable asset to the company.
Front Desk was very helpful. The heat in the room was sporadic.
It is a very nice hotel in a good location. We attended a wedding reception at 100 Drury Lane. It was very convenient to be able to walk back after the reception. Safer too. I was disappointed that I did not earn Hilton Honors points for this stay because I booked thru Kayak
convenient to all the attractions, great lay out, wonderful room
attention and confortable rooms
Everything was great, staff was greatt There where spot on my blanket.
The confort The rate for the internet service.
This was a very nice hotel. Friendly staff, clean and the rooms are awesome! Sheets/pillows/bed were all super comfortable and our daughter actually liked the fold out couch! Best she's ever slept on, she said!
Staff was excellent! From check in to checkout.
I liked the location just outside of Chicago but still close to many attractions without. Breakfast bar was wonderful, neat,clean, and very well organized. I like the check in and check out times. The rooms were very clean and perfect for our weekend trip. Plus free parking is always nice. Couple things. As I checked us in (5/21 around 7pm) the girl said she needed a card on file for any damage or what not. Understandable. But what she didn't tell me is that she was charging my card $20. (Standard I know) but she didn't even tell. Had no intention of telling me. I only knew because of my mobile banking informing me she took money. When I asked her she goes oh ha ya. I guess I should of told you I was charging your card. You think? That's theft. Not happy about that one bit. Next. Every best western I have stayed at all have the high pitched water whistling sound. So when people shower it's loud and only half the water makes it into the shower head. The rest spills all down the wall. The toliet would flush then take 20+ minutes to fill up again. Really loud and annoying. But like I said you get what you pay for. Great cheap hotel for a Chicago visit. But you get what you pay for.
Didn't stay at hotel. Cancelled reservation with best western. Piceline wouldn't cancel. Made reservation thinking BW was pet friendly. They were not. That's my problem.
Reasonable price. Acceptable breakfast. Would stay there again. I don't stay in hotels enough to answer some of the questions above. For several questions I would have answered no-opinion. Bathroom door didn't latch; staff repaired it while we were out. Dresser drawer is on the verge of breaking; we didn't use the dresser.
I liked the entire stay very much. The staff was friendly (even remembering the last time we visited). The staff made extra efforts to accommodate our schedule to make our room up at a time convent to us. ALL staff, from front desk to restaurant staff to housekeeping were cognizant of us enjoying our stay and were very responsive to our schedule as to not to in any way inconvenience us.
Clean. Recently renovated. Kind staff. Tiny/hot workout room. Good internet/downloaded a lot of work files easily. No pool. Windows open to exterior/fresh air. Continuous fan is an option on heating/ac unit.
I have stayed at this hotel many times on business. It has excellent rooms and amenities within the rooms - refrigerator, microwave, DVD player, etc. It is luxurious for the price and the best Best Western I have stayed at. It is a great relatively inexpensive place to stay near Oak Brook IL This hotel has half-basement rooms (which I had on this stay). While the room was huge, it did not have a chair or love seat. The desk chair was not adjustable nor was it comfortable.
Value for money Long wait for shuttle
Good price for the area. Staff was not particularly helpful, verging on rude. The shuttle to/from airport only runs once an hour and it is just far enough away that a taxi would be expensive. We missed the shuttle by a matter of minutes and had to wait a full hour for it to return. Room was musty. Pool area seemed nice and breakfast was just fine.
Spent overnight at thew hotel. Good service and helpful staff.
Enjoyable and quiet
Breakfast Dated, rooms not very clean, room doors are glass with curtains (not very practical), interior of rooms beat up, dated, and in need of serious renovation. Not typical of other Embassy Suits I've stayed in.
Liked the valet parking, the breakfast that's included, and its location in relation to the Stephenson Convention Center. Comfy bed. Poor service in the tavern, we walked out in anger. Coffee supplied in the rooms was just nasty tasting (Rain Forest French Roast, Yech!)
Great location for shopping and restaurants. Rooms need to be updated and staff are not as friendly as I'm accustomed to when staying at Hilton Honors properties. Elevators are slow, so wait time can be longer than expected.
We loved everything! Mostly, we loved the attitude of the staff. They made us feel welcome and went overboard to be helpful. Didn't like having to leave.
The hotel's facilities are excellent. It offers a breakfast as part of the room package that's wonderful; a chef cooks omelettes to order and there are a wide variety of other great breakfast items to add to your plate(s). The hotel's staff was very cordial, however I had a concerning experience with the reservations staff. As is my practice, I called the hotel the day of my arrival (May 23)to confirm my reservation. I was advised that no reservation had been made in my name. The clerk apparently searched for it in a variety of ways, but was unable to locate it. I eventually made another reservation through hotel staff. When I arrived at the hotel for check in, the counter clerk found both resrvations. She kindly canceled the second reservation (without penalty). No one seemed to know why my Booking.Com reservation was not visible (made on May 14) was not found by the hotel staff person I talked with earlier on May 23.
We liked the location being close to the convention center. The whole building was vastly under staffed. We could see the frustration in the eyes of the existing staff. Management was overwhelmed and appeared not to have proper training or experience. The elevators were not all operating and it took far too much time to get from the top floor to the lobby. The breakfast was cold and under cooked. On the last day of our stay the D.E.A. made a bust and was running around with guns drawn, while looking for someone. This made the reason for hearing people knocking on the door in the next room all night clear. I will be staying at the Hilton next year.
The room, the fact that there was a restaurant,and a breakfast
WiFi was good speed and easy to connect. Extensive albeit basic breakfast. Friendly staff. Shower needed work and blind had broken. Nothing like deal breakers and they looked in to them when I raised it.
Very clean, good price and quiet.
quiet and comfortbal
Fairly convenient location for getting to downtown Chicago if you are looking for a good value hotel. Breakfast buffet (included in price) was very good.
excellent service. very clean and confortable.
When I check out the staff at reception desk refused to give me a recipt. They said that they did not charge my credit card. Though this is tackled through booking.com, the experience is bad to me.
Shuttle bus is convenience. The receipt is supplied in time. The price is pretty high.
The close proximity to O'hare airport. The fact I couldn't receive room service before 7am.
Tiny breakfast bar, tiny facility, two treadmills and two steppers and about 8 pairs of weights. Tiny bathroom. The rooms are a cool concept but it just wasn't what we were looking for. Oh, our TV in our bedroom didn't work and the only option they gave us was to change rooms.. As stated above