Palm Springs Resorts

After spending hours on research for the perfect place to stay for our first time visit to Palm Springs, I couldn't be happier. The room is absolutely gorgeous, the bathroom stocked with everything you could possibly need, and we were upgraded to a room that has an outside balcony overlooking the pool.The pools were very nice, especially the one with the Bikini Bar, where attentive but not pesky waiters ask if you need anything. Water temperature was perfect, and there are ample lounges and comfy chairs to sit in. The decor looks like 1960s Hollywood, and we were upgraded to a room with an outside balcony. This is an excellent resort in Palm Springs…and , best of all, It feels like you're in Palm Springs and not some anonymous American city.

We were disappointed that one pool was closed for the first two days for a private event, especially when our room overlooked that pool. I also wish there had been a notebook in the room with information about the resort. I asked if there was information in the room when we checked in, and the clerk assured me there was. We didn't know about the piano bar until the day we left and couldn't find a menu for the restaurant. Everything was a bit of a mystery for us. Additionally, the website said the hotel provided in-room coffee and a newspaper on request. No one told us about the coffee, and we had none, and no one asked about a newspaper.

The mattress was great in the second room, and the staff was pleasant

The AC sounded like someone was beating it with a hammer, they can to fix it, but told me there was nothing wrong, when it started again I demanded to be mooved, the new room had its own AC issues

We arrived early on the day we were scheduled to check in and we were welcomed even though our room wasn't ready for hours. They held our luggage while we borrowed their bikes to ride into town and get lunch. After, we sipped on cocktails at the pool. When we checked in later in the afternoon we took a nap on the most comfortable bed! The room was cute and clean and totally quiet when the door was closed even though there was a fun active vibe and pumping music at the pool below. We had a great time and can't wait to return!

The hotel is decorated impeccably and has a cool vibe but what it offers in visual appeal, it lacks in service. My room had a broken heater (on a very cold night), broken lamp and broken coffee maker. I told the front desk about the heater and they fixed it. i should have complained about the coffee because when I went to the hotel bar, they charged me $4.50 for a to go cup. Should have gone to Stabucks for that price and got a latte.

Things are broken and not kept up. Bar and food service in El Jefe was so slow. They couldn't figure out how to get the football game on for us so we ended up leaving to go to the Ace. What bar doesn't know how to get football on their TV?!

Our reserved room with two queen beds was unavailable upon arrival. The other room offered had one huge bed, but the other person was on a couch made into a queen. The suite was very posh, the Presidential Suite, with two rooms and a shower ten feet square!

great location. nicely renovated. newer rooms by the main spa look great and will stay in one of them next time.

a little noisy by the main street but not a major problem