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10.0
Friendly staff from pick up to drop off. It was a smooth easy experience all of the way around. Car was new and clean.Reviewed May 30 2023
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2.0
The car smelt really bad, it was not cleaned properlyReviewed May 17 2023
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6.0
Drop off with person not professionalReviewed Apr 12 2023
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10.0
Quick pick up....easy upgrade to the right vehicle. Fast exit...and super quick return. The best rental car experience I've had so far.Reviewed Apr 1 2023
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4.0
I will never, ever drive a Honda Accord again. The car tried to kill me numerous times by randomly turning on cruise control and stiffened the steering wheel, and it would routinely would distract with messages or warnings that weren't needed.Reviewed Feb 20 2023
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8.0
Really wanted the Toyota Tacoma truck but just got a Nissan Frontier. Bed was shorter on the Frontier but still managed to get the job done.Reviewed Feb 13 2023
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2.0
I tried to cancel the reservation immediately after making it and seeing a 2+ hour line at the desk, and was unable to.Reviewed Dec 29 2022
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6.0
Provide additional info of what’s available in the vehicles . I had to download an app just to use my navigation and I was told it had USB outlet but it had newest outlet , so I had to purchase an adapter . Had I known I could’ve brought my plug .Reviewed Dec 26 2022
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2.0
The wait, dispute having a reservation, was over and hour and then they did not my my reserved car available, so I have to pay more money than anticipated to get a bigger car that was available.Reviewed Jun 13 2022
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2.0
The car I got was low on oil and needed service. After driving to my hotel in Los Angeles I called emergency roadside service and they told me to drive it to LAX (40min away at night or 1hr+ in the day) to switch cars. Payless won’t come swap the car out for you. I decided to go in the middle of the night even though I was exhausted because my day was too busy. Roadside service told me it was open 24hrs but it wasn’t! Afterwards I couldn’t get through to them on the phone so I just drove the car for another day. When I turned the car in I told the person what happened expecting some sort of price break for the trouble. Instead I got a lecture about how I should have brought the car back to them right away. Never again would I rent a car from them.Reviewed May 12 2022
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4.0
Pick up in Sacramento went very well. The actual pick up was through the Budget Counter. Pick up was organized, friendly and ready upon arrival. The actual car however had some safety issues that I felt should have been addressed before renting. 1. Tires--the tread on the passenger tires had been so worn, that you could not see the raised lettering of the tire name. And to think I traveled from Lake Tahoe to Reno in a snowstorm on those tires does not sit well with me. 2. The hood almost looked like it was opened because of the gap on the driver side. It seemed twisted. 3. There was blue tape on the bottom of the bumper indicating the previous driver had scraped the side. 4. I had 600 miles until the oil needed changed. I have never gotten into a rental car where I had a warning that the oil needed changed. I feel these were serious issues that put my family in danger. When I addressed that with the drop off location--it did not seem serious to them and they felt that it was just the car. I will pay the higher cost for a safer car for the next rental.Reviewed May 11 2022
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8.0
Reasonable rate, nice upgrade available, ez in-n-out both ends of transaction and no horror story to tell!Reviewed Jan 7 2022
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