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2.0
The car was fine, but I had to wait in line for an hour and a half to get it (at the Sacramento airport). The line extended almost the entire length of the rental building. At no time did any staffer make any kind of announcement about the cause of the delay. They just let us stew. I will not use Thrifty again.Reviewed Apr 18 2023
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2.0
The company overcommitted the availability of their fleet. The wait for the car was over an hour and several people had been waiting over two hours. The staff was doing their best but their customer communication of the problem was awful saying anything to keep the customers waiting. Never again!Reviewed Mar 9 2023
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6.0
The tires wore out and the car had to be turned in early.Reviewed Feb 20 2023
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6.0
Not enough staff at counter. Not enough cars to select from upon pickup.Reviewed Jan 18 2023
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2.0
I waited in line for 2 hours and was told my car wasn’t available tho I had pre paid for a pick up. I had to pay A LOT more for a larger car or wait at least 3 more hours. I could not wait so I paid the up charge. I felt manipulated and angry. They had over booked their car supply. Many other people in line were also angry & frustratedReviewed Dec 24 2022
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10.0
Andre had excellent customer service. Made m day!Reviewed Nov 28 2022
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4.0
Car had Maintenance light on as well as tire light on. Car was not cleaned. Car was shaking when at freeway speed. Very poor service and selection of cars was poor. Will NOT rent from company again.Reviewed Nov 18 2022
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4.0
I had a pickup time but the car wasn’t ready until 60 mins later. So why is there a pickup time?Reviewed Nov 13 2022
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8.0
Good experience w the rental.Reviewed Aug 21 2022
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2.0
No agent at desk. Needed to reserve through budget.Reviewed Jul 14 2022
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2.0
Make sure to book direct. They charged me 100 more and said the amount presented to me at time of booking was a estimate.Reviewed Jul 5 2022
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4.0
The line was really really long with one agent working. I ended up going over to Alamo and got a car from them. Very disappointing to have paid for the car, but the poor agent left alone was very poor planning and staffing for Thrifty. My reviews are all not good, but reality is I never got a car from Thrifty due to the long line and wait time.Reviewed May 23 2022
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