Phoenix Resorts

The grounds were beautiful and in excellent condition. The rooms are large and have everything you need. The location was excellent. The workout room was unbelievable!

Bed was not the most comfortable I have used in a hotel. Especially for the money. As to be expected, the food service on site is extremely expensive. Resort fee is high and not optional - they get ya!

Water park amenities

Water park hours vs check in/out time. I checked in on Friday night and water park didn't open til next day and I had to check out prior to going to the park.

beauriful view from the highest point on the property. Rooms are a bit stale and in need of renovation. Sink made weird noises that woke us up. Staff is mediocre at front desk.

Beautiful location and amenities.

We expected great services and top-notch amenities, but the staff and our room were just mediocre. First, we had to wait for 10 minutes to sign in. The check-in agent was tied up with a time-consuming transaction but didn't even bother to apologise for the wait, much less attempt to summon a colleague to help us. Bad form. Next, we paid for queen-sized beds, but our room was outfitted with full-size beds. Wah wah. It was late and we weren't in the mood for making a fuss, but it was just...shabby. Nothing horrible, just not good.

We were in Phoenix for business. My coworker and I each had a room in one of the villa buildings. We didn't like that there was no convienent parking that was anywhere near our building. We had to walk either through a pool area or wind through the resort to get to our building. We got lost multiple times. With coming and going multiple times a day, this got old quick, especially with the heat and humidity. The rooms were nice and clean but a little outdated. I liked the patio a lot though. I was most annoyed that there was no coffee pot in the room. There was a loaded fridge with all types of drinks and several snacks on the dresser, but no coffee pot. I would have gladly paid for the coffee if I had made it. I would consider staying at the resort on a family vacation but probably wouldn't stay here again for business trips.

The Arizona Biltmore continues to bill itself as a 5-star resort.  While the grounds and architecture are superb, the rooms are badly in need of renovation and the housekeeping staff misses lots of things.  We had an empty TP roll that was taken off the holder and the holder left separated and no roll replacement; a wastebasket was left on a chair; one of our party requested towels and received 1 towel and 20 washcloths.  The hotel is dark and gloomy in many places.  This could be acceptable at extremely discounted summer rates, but thank goodness we had not paid full price.

The Royal Palms offered the perfect oasis for my boyfriend and I to completely relax and enjoy one another. We had the best vacation drinking Mai Tai's, Miami Vice's and Woo Woo's by the pool while catching some rays and laughing with each other in complete bliss. The room was perfect for romance, drinking wine on the balcony while over looking Camelback mountain and boning in the huge king size bed, tub and shower. Thank you Royal Palms and see you in 2015...Woo Woo

We were allowed to stay at the pool and to use the spa facilities to shower after we had checked out and before our evening flight. The staff were also very friendly and helpful.

We loved the many options of pools. Also, this was the best exercise facility ever! The staff were also very helpful and friendly.

I was allowed to check in early. The room was nice.

I did not know there was a resort fee, not surprised but did not know. The cardio in the fitness center was good. More weights and pin loaded machines are needed. It could also use a Jacuzzi. One pool in the resort should be designated adult only.

The best resort and spa I have ever been too.You are pampered the moment you drive up to the massive entrance.From there there are no worries everything is there for you,never have to leave the property.The restaurants are so good excellent chefs.Alot of staff to care for you at any of the 4 pools.There are activities everyday for you like yoga,and for the kids,golf for the husband.You will love it,the heat wasn't bad and I went in July.

Normally when booking a hotel, you pay via cc when you make your reservation then when you arrive they ask for a cc that will get charged only if there's damages. So I 'paid' w/ the company CC (AMEX) in the amount of $260. Upon arrival, when giving a card for 'damages' I gave them my debit card b/c that was the only card I had on me. Turns out they charged the ENTIRE stay on my debit card instead in the about $325 (I hadn't charged anything to my room either. That was just for the room for 1 nite). A couple days later, when I went to call about it, the CSR said she could help me w/ the billing issue. When I told her what it was, she xfrd me to the Business Center where I was on hold for 19 minutes. I then hung up, called back and spoke w/ the same woman and told her that I have a billing issue, she said she was going to xfr me to accounting. I told her that I think they are closed b/c I was just on hold for 19 minutes. She xfrs me anyway where I remain on hold for another 20 minutes be...