Phoenix Resorts

Easy check in

They boast "millions of dollars in recent renovations" but the rooms are just awful. I remember this resort from many years ago, and at the time it was very nice. They have basically let the whole place become run down and have milked it for all the money they can get out of it. It is a run down crappy "resort" now, and should be condemned.

I like the location on 16th Street. Nice bars and restaurants close by. Water park was fun.

Rooms are a bit dated. Water park was smaller than I was hoping. Not a lot of choices for dining on resort during summer.

We went for the water park & got more than we expected for the holiday with extended hours & activities for the children. For an additional amount we could check out later & enjoy the park more. Staff were very courteous.

No microwave

This isn't a very romantic resort. Too many places for families and not enough places for romance

DO NOT LIKE THE EXTRA CHARGE AT THE DESK OF $49 FOR WHATEVER. I WAS CHARGED AN ADDITIONAL $110 WHICH $55 IS REIMBRUSED AFTER SO MUCH TIME. CHARGE WHAT YOU WILL AND LEAVE IT AT THAT. WE COME FOR THE SLIDES & LAZY RIVER LIKE EVERYONE ELSE. BUSINESS MAYBE DIFFERENT.

as we frequent several valley hotels, we especially loved the adult pool area....................

our room had absolutely no view front or back

Close to family.

The resort is tired and it shows.

My room was nicely renovated but bathroom much to small. The shower when in use would soak the bathroom floor. The property is getting tired looking, time for a face lift. I returned after 10 years and was disappointed to find gym still to small, spa uninspiring, exercise studio and bike/tennis area a throw back to 1980. I would return to the front portico each morning from a long run and was never greeted by bell staff or offered bottled water as i stood there recovering from the run and sweating from the desert heat. I have become so accustomed to being greeted by staff with bottled water and towel upon returning from jogging at all great hotels that i really resented having to ask for it. The main lobby is beautiful and I enjoyed evening cocktails on the patio adjacent to the lobby. The bar staff was lovely. Lunch and breakfast in Frank and Albert's was painful to endure. Breakfast was so delayed with mistakes to the order and lunch was mediocre. The cafe also disappointed. One meal at each was one too many. Best meals were all off property. My daughter and I walked thru the shops and found once again we were back in the 80's. We love to shop so it was hard to believe there was almost next to nothing to buy. Housekeeping was a bit lacking of management, it seemed. Dirty dessert dishes lingered in my room for two days. The Scottsdale - Phoenix area has so many fabulous resorts, it's to bad The Biltmore doesn't seem to be one of them anymore.

We celebrated our anniversary and were upgraded to a beautiful suite, and the front desk staff sent a beverage, chocolates and fruit to our room when they learned. Loved the room, the grounds are amazing and enjoyed the amazing amenities. We're planning to return every year.

The grounds and villas were simply beautiful.

The resort was amazing. The staff was very friendly and helpful. The kids loved the pool area, especially the lazy river and slide. Nice 36-hole golf course on the property.

Beautiful pools and helpful staff. Luxurious rooms and a fun bar.

Price was reasonable

Super small room No garbage bags Terrible view

I liked the location. It was close to Scottsdale Fashion Square, restaurants and bars. The pool was nice and has late hours, and the rooms had doors that opened up to your own private patio.

I agree with others that have said you're paying for the location. Overall... I've stayed at equally priced, if not cheaper, hotels with better customer service, hotel amenities and accommodations. The pool is open from 6 a.m. to midnight. That's great except they closed the bar around 6 p.m. and you had to walk into into the hotel lobby bar to order drinks (per the pool bar staff). I would have liked to dry off before walking into the hotel lobby for a drink, except they ran out of towels. We asked twice for towels and they the pool/bar staff said the towels were on their way. We never got any towels. The only great service we received was from the guy at valet. I will not be booking at this hotel again.

Everything

Nothing

The lobby music was our era. Decor is in orange, gold, avocado and very nice. Zuzus the onsite restaurant was outstanding. All the staff was professional and pleasant. The AZ driver John was very professional and pleasant. We travel with my husbands seeing eye dog and were accepted nicely. Highly recommend this hotel.

The loud music at the pool was not era but modern with a "bump bump" sound. Great for young couples but not for us seniors. No surprise here! The poolside rooms were well insulated so it wasn't an issue.

Reservation and check in process was seamless; especially appreciated ability to check in early after international travel. Lobby smells incredible: reminds me of Hawaii and soap/shampoo/etc in room also smelled wonderful. Love the overall decor and retro vibe of hotel, plus pool is one of my absolute favorites: ample seating, great sun and great bar (service and prices)!

While valet was wonderfully helpful and overall service fine, after finding a small roach in bathroom and being surprised by cost of daily valet (that it wasn't included), I felt a little underwhelmed by value. I travel often for business and this certainly didn't meet my elevated expectations of luxury or service.

The place was big and the staff was very helpful. The rooms were clean and big.

The only thing I would say is the wifi was giving everyone trouble had to pay but the staff refunded me the money just wish is was simpler.

Friendly, helpful staff. Nice room.

The linen in the room had an old stinky smell. I think we just gotna room thatbwas either not used for a very long time, or linens on the bed (including bath robe) that were old. It was very uncomfortable for me to sleep in that bed. They just need to make sure their linen are fresh! I pais over $200/night for a stinky bed.

We planned same day travel and we were met with friendly staff, beautiful grounds and many amenities. It was a perfect quick trip for golf, spa, pool and relaxation. It is close to neighboring shops and dining!

It was very convenient with all the necessary resources readily available

The food was of a low standard

This "hotel" felt more like a motel at luxury resort rates

Location, Staff

Room could have done with a comfortable chair or small sofa

Gorgeous grounds. Beautiful room. Awesome bathroom

An $80 erroneous charge had to be removed and it took at least 30 minutes

Beds were comfortable. Location was great.

The A/C needed to be repaired one night but hotel gave us a $100 credit which was great! Also, the A/C was a little load being it is in closet next to bedroom.

Beautiful grounds, staff was great, beds were quite comfortable

Breakfast buffet a little pricey

Location

Housekeeper try to open the door without notice to accommodate somebody else late night. We found leftovers of food and roaches behind the freezer. Front desk didn't apologize adequately.

Sonoran Desert Beauty, Awesome Spa, Excellent facilities and staff. Spotted Donkey dining!

What a unique resort with the 12 million year old boulders piled high all around the resort. This resort has just about everything from a fabulous golf course, excellent spa, fitness center,2 swimming pools, hiking, an organic garden, meditation area and even a duck lake (where we say a turtle). The bell service was extraordinary serving your every need and the business meeting facilities are great. I highly recommend a stay at the Boulders.

There are renovations going on in the lobby so it's a little messy until I believe September and they were a bit understaffed at check-in that caused a bit of a delay

This hotel made me feel very comfortable while I was visiting Scotttsdale the SPA treatment was the best ever!!

We returned to The Sanctuary to celebrate our 25th wedding anniversary. Everything from arrival to departure was top notch. The grounds and rooms are lovingly cared for. The staff is warm and attentive. The size of the resort is just right--not too huge and not too small. We prefer the Mountain Casitas to the Spa Casitas. They tend to be quieter, in our opinion. We enjoyed the outdoor seating/bar area for Happy Hour a couple of times; if you have 1-2 of the small bites and drinks from the menu it's a great value. Hiking Camelback Mountain: don't go on a weekend--too crowded.

Its location and easy access the staff was great

Nothing

This is not 3 star hotel It is like being in The 70's

Impeccable service!! The service alone would bring me back! Gorgeous views!

Beds were so uncomfortable. We didn't get a good nights sleep either night we were there and woke up with stiff backs.

Luxury and Service in every aspect. Spectacular property with beautiful views all around. Attentive Staff and fantastic facilities.

The rooms were very nice. The pool was great. Terrific location, close to our daughter.

no

That you could cook in your room and cut expenses by bringing your own groceries.

Not a whole lot, they had poor customer service, Their planning for the july 4th holiday was horrible. There entertainment for karaokee was distgusting. I was not satisified at all with this resort for how many rooms we booked.

Everything from when we arrived to when we left. Friendly valet, great bellman, very sweet pool waitress. Pretty room and grounds are gorgeous.

I don't usually right reviews, but I felt compelled to recommend our experience. We were in awe of the hotel from the moment we arrived. Marissa and Michael at the front desk were professional, engaged and most important they were personal. Hotel grounds are reminiscent of Tuscany with lots of stone and massive wooden gates/entryway. The room exceeded our expectation of cleanliness and style. The onsite restaurant was also delicious. We decided to stay after my wife shot a wedding on sight and vowed to be back. We will return in the near future.

Location was great and the suites are huge, had a very nice stay. The staff was very friendly and accommodating.

Friendliness of the staff.

Nothing

Room design is great! Room is very comfortable.

Fort Knox ... the process for getting into the pool was ridiculous. 4 stages of security... worse than TSA

This was a great location for our AZ getaway. We loved the amenities, enjoying several of the restaurants on location, every pool and hot tub option, and really loved the gym with a view.

While we knew there would be smoking on the casino level, since neither of us smoke, the fact that the entire floor, including the check in desk, reeked of smoke, was offensive. I think the resort would be better if the check in area was relocated away from the stench of smoke.

A very nice hotel. Beautiful desert location. Nice golf course. The pool area is the highlight.

Walked thru the casino - needed a gas mask to get through it. They had trouble finding our reservation from Kaqak.

Clean rooms, clean resort, awesome pools. 20+ minutes outside of Phx but only 5 min from town of fountain hills which basically has everything you would need. Overall very pleased with stay and resort .. Didn't eat at restaurants on site but there were a few.

Beds not so comfy. Also pool bar didn't open till 1:00 and it was only staffed by one bartender who was very busy. Free coffee and tea was available in lobby till 6am? Thought 7am would have been more reasonable.

The atmosphere. Sun and pools. Indoor/outdoor living.

Food was average. Room service food was below average. Drinks were not good. You really need to step up your menu on food and train all your bartenders how to make a decent drink. Expected a lot better for the money!

Amazing pools and great relaxation spot. 2 year old loved the sand beach pool.

You definitely need a rental car.

Small rooms. Took an hour and a half to get the mini bar unlocked. The room was about a mile away from the lobby. Under construction, which wasn't advertised. Everything closes early. The price is not worth the stay.

Not alot.The only thing I enjoyed was the pool. The room was ok, liked the large bathtub.

The service was horrible, the food at the restaurant was cold once we got it and overpriced. We tried to order room service and they were out of things we wanted, again overpriced! We had to pay $25 for an hour of tennis after paying over $200 a night to stay there. We were isolated with no car and forced to eat there. A shuttle to the airport cost $50. I would not recommend this place to anyone. P.S. this is the only negative review I have ever written.

Location, pool

Rooms outdated, grounds not well maintained. Disappointed for the price

Location

Carefree Resort and Conference Center is in a beautiful location. For the services provided, it is overpriced. I was a bit surprised that the place is not as geared to customer satisfaction as they ought to be. I requested a room change due to many extraneous noises from rooms next door, as well as from the outside. Instead of making immediate amends even though they had available rooms, they said their system could not let me move to another room till the next day! I come to a resort to get some rest and relaxation, not to be kept up all night with various noises. As a result I could not sleep all night the first night I arrived. The next day, i had to ask again to be moved, and after persisting, they finally did. They are isolated from other restaurants, and do provide a shuttle to the downtown area. They do have a restaurant. Here too, customer service was less than desirable. I had ordered a salad (no ingredients needed to be cooked) for take out, and although they said it would take 30 min to get this, I did not get it before 50 min had gone by! 50 min wait for a fresh salad is just unbelievable. Not to mention that it came only after I reminded them of the duration of my wait. Needless to say, I expect a lot more from a place in the business of providing rest and relaxation while eliminating hassle. This did not seem to be their strong suit. I would only recommend this place if no other better accommodation is available. 3 stars.

Food was good in the Resturaunt

Way too noisey and we had to wait an hour for our room to be ready.

Criown Sam Marcos is beautiful and well kept. The front desk staff couldn't have been more helpful.

Beds were a little hard. In the restaurant AJs, the food was ok but the wait staff was terrible.