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Great Staff, very accomodating. Liked the Club aspect for breakfast.
Location to fair No one came to clean our room
I like that it's pet friendly. I was able to bring my Labrador with my partner. Will definitely stay here again. The bed sheets were not too soft. It does get busy because of the convention center nearby.
This was my first time ever in a hotel, the staff was nice enough to explain to me how things worked and what accommodations they had available on site. The room was well organized was clean, no one bothered us for the entire duration of the stay. We had a nice view on the fifth floor to the pool and trees, and actually we could even see towards the mountains. I had no problems checking in or out and no extra charges were added due to prepaying the room. Overall a great stay, can't wait to go again. The only major problem I had was that in the morning for breakfast. We went to the restaurant inside of the hotel and were served by Ashley, the problem with her was that she never returned to me with my change when I had paid for the meal. Breakfast for two came out to just over $30, I paid with cash and expected to receive around $10 back. I waited for ten minutes until i finally went back to restaurants desk and asked for my change there. One of the other workers there was nice enough to correct the situation, during that time we over heard her asking Ashley: Did you keep their change again? Indicating that this incident has happened before. I received my change shortly after and the other server apologized. Ashley appeared once more before i walked out, she continued working and serving another party as if nothing had happened, never making eye contact with us even as she passed by.
Close to freeway access but no freeway noise. Secondary goof lock hardware missing/removed and do not disturb sign missing. Could hear person on floor above walking early in AM. Appeared to be destination for a tour - long line for breakfast - went somewhere else to eat. Relatively far from restaurants other than Denny's and Wendy's.
Stayed here after a long drive to get some sleep. The walls are paper thin and you can hear everything! When the person upstairs walked across their floor my walls shook and I could hear the person next to me close their drawer. I got maybe an hour of interrupted sleep and left.
The staff, functionality of the room. Room location.
Comfortable rooms, ability to have separate sleeping areas for my mom and my young grandson was great. Snacks in early evening were fun. Although I didn't travel very far, live in Chino, it seemed like a real vacation. Weather was too cold to enjoy the pool, next time!!!
Clean, convenient and reasonably priced. Fox News playing incessantly in the breakfast room is enough to make you lose your appetite.
It was just a quiet place to stay.
Parking, Beautiful architecture, decorations & landscape, very nice hot breakfast, room very clean. I didn't like that I got put in a handicap room and no king bed.
It looked great on the photos and was comfortable It was a long way from the airport in LA - No facility to eat so had to drive a mile down the road. Other guests very noisy and my daughter was woken in thje night by people looking for friends
The room was dirty and the toilet didn't flush. So gross. The front staff was rude. Just awful
Location The hotel is very disorganized from the moment you arrive you can tell from the front desk chaos, something is very wrong here. It is very dirty and unmaintained. I'd stayed at motel 6 better then this. I even got over charged for my stay by $100 extra. Worst worst experience
I liked the location The continental breakfast was a joke, room was super dirty. There was hair all over the sheets that didn't belong to me. The fans have never been dusted, looks like someone spilled something all over bed and down bed skirt. No water bottles anywhere.
I liked everything about it, the room was great! it was clean and had wood floors. The staff helped us get a room accommodated when hotels.com messed up our reservation.
Didn't have microwave or fridge like my last stay
Nothing The sheets were dirty and they ran out of towels
Location Tv did not work no towels or toilet paper in the room and it took two hours for the staff to bring any
Beds were comfy No towels in room. Neighbors kept doing a lot of noise. We call front desk a few times but they didnt do anything.
The price was cheap and booking was easy through kayak Where do I even start. The rooms are listed as having a mini fridge and wifi. The room did not have a fridge and the wifi never worked. When I got to the front desk to check in the girl said that she couldn't check me in because the computer was frozen. She was waiting for some guy to come down and fix it. While I waited she started helping another guest who was asking questions about some credit card. The guy who was supposed to be fixing the computer so I can get checked in started helping that guest too. So no one was fixing the computer. Finally the computer was working and the girl didn't even bother to ask him how he fixed it so she can handle it herself next time. When I finally got to my room the door was open and when I went in it was not clean. There were no sheets on the bed and there was a box for a double sided dildo on the floor(I am not making this up). When I got to the elevator I told one of the maintenance workers what happened and he just looked at me like I was crazy. Next room I get moved to the floor above and the hallway smells like cigarette fortunately the room doesn't. Tried turning on the tv and there are no batteries in the remote so I have to call the front desk. When the maintenance guy comes up he fixes it. I told him about the wifi and he said he'll reset the router. I'm guessing he never did because the wifi still didn't work. Moral of the story you get what you pay for. The rooms are decent it's such a shame they could do so much more.
Worse breakfast everp
Newly remodeled room. Nice wide shower. Decent water pressure. Somewhere in the wall, there was a loud dripping sound whenever shower ran upstairs. Breakfast has slipped! Quality was okay, but last year there was a very friendly chef making omelets to order. Now just prepared hot items. Sunday at 8:45AM, no fruit at all. No coffee creamer. Breakfast was a main reason for coming back here, versus one of the many, many other hotels nearby.
nice and quiet
Loved the location and staff, very courteous and attended to the one flaw. Would stay here in the future.
good location, room was always clean, quiet, plenty of venues for food and entertainment around. would definitely stay again. only headache was Sunday morning breakfast, had soft ball teams eating before checking out causing a backup at breakfast line. staff handled it amazingly well though.
The hotel was very clean, the service was great and complimentary full breakfast was yummy. The breakfast chef was extra kind.
nada Made reservation for two nights. Called the front desk during the morning of my arrival date. Told front desk that I would be checking in late. Front desk said no problem. Front desk proudly said, "We do not cancel reservations!" I went to a gathering with friends. I had a midnight snack and enjoyed the food. I was in no rush, as my room at the Azure was waiting for me. I walked to the front desk, and the time was about 2:45 a.m. This was now into my first night stay, which was paid. I talk to Graveyard Roy, give him my id card, and tell him that I have a room, reservation for two nights. Roy told me that he completed an audit at 2:30 a.m, and that he cancelled my reservation, because I had not checked in. Graveyard Roy cancelled both nights! It had only been 15 minutes since Roy cancelled my room(s), so I simply asked Graveyard Roy to check me in, using the reservation he just cancelled. Graveyard Roy started pushing computer keyboard keys, clicking mice, and kept looking from one computer monitor to another. I gave him the benefit of the doubt, and thought maybe Roy was helping the nearby air traffic control tower, and landing jets. Nope. Graveyard Roy was lost! I heard the GPS navigation system in Roy's head continually say, "Re-Routing". I saw Roy scrambling, and heard him say aloud, "Lets see, lets see, lets see...." I had to finally leave the poor guy alone, and I walked away and out. The whole time hearing keyboard keys a clacking and mice a clicking. Pop Quiz,..Why does Roy hold a position on the Graveyard shift? Answer in the form of a question. Bye.
Room was nice and comfortable Late checkout only until 12 noon
I liked the comfort. The pillows aren't as steady and fluffy as the used to be. Not enough pillows on the bed. I had to request a room change, because ants were in our room. The irons were not operable. The first room, we had to request an iron. The replaced iron did not work. When we moved to the second room, due to ants, the iron of that room did not work. We had to end up going out to buy an iron. Room service was not good. The service took forever to show up, if they showed up. This has never happened, in my year and a half of dealing with Azure. Azure has always been responsible in the past.
Everyone was friendly - the breakfast was very good the facilities were clean. I stayed two nights. When I got back to the hotel the second night, it was late, and when I opened the door, I saw that Housekeeping did not clean the room. I went down to the front desk and they gave me some towels and coffee packets for the morning.
Nice rooms Breakfast was a little lacking
Nice hotel, clean comfortable rooms very good customer service
I loved everything about the hotel !
The Ayres hotels are an excellent value for your money. There is nothing NOT to like at this hotel.
The hotel had great decor and the room was very nice. They had great ameneties and the location was perfect. Close to everything! We enjoyed our stay very much. The breakfast was the best hotel breakfast we've ever had traveling. The restroom floor was a little dirty but to be fair I'm very picky and am very particular with restrooms. We did have a problem with check in. We arrived just after midnight and they said my credit card was declined or no good. They kept saying I was giving them the wrong number and I used a different card when I reserved the room. I know what card I used. My card was fine and they accepted it. Then we ended up getting the wrong room. Two double beds and not the king we reserved. I think they had the wrong reservation . When I showed them my reservation, they fixed everything right away. I was happy with the outcome.
Breakfast was great!
Staff was great. Breakfast was pretty good Bed was not so comfortable
Clean and comfortable
I had made reservations for a double bed and when I got there they only had a king size bed
I did like his hotel everything was really nice about it parking is really easy it was super close event I was going to my only complaint would be a they charge you $50 at check in now nowhere did it say it was charging $50 for checking in I called the office and complained about it because the $50 made my account go negative. And they did absolutely nothing about it which kind of made me mad.actually I'm still waiting for the $50 back and it's been five days that if it does Credit to my account soon I will never stay here again. That's the one thing that would make me not return to this hotel. everything is nice but beware of the holding fee.
My stay here was great. I have stayed at ALoft, just up the street a few time and after a few poor experiences I decided to stay at Ontario Airport Hotel. The staff was amazing and very accessible. The room was very clean and the location is perfect. The shuttle service that will take you around town for free was also a huge plus. This is where I will always stay from now on.
Staff was friendly Lounge, bar, and piano area were relaxing. Carpeting in the outer halls. The room door had foot prints and scuff marks.
I liked the location and the price was decent. Served its purpose - for sleep, shower, and relaxing for a bit. The room smelled as if it had been vacant for a long time due to the stale air in the room. Having the a/c on would probably prevent that and some newer bedding and a fresh coat of paint wouldn't hurt it either. Upon removing the top sheets on my bed, I found ants on the crevice and ants randomly all over the room(on the desk, on the Nightstand, mainly in the bathroom.) The gym equipment had a layer of dust Covering it and the pool had some black gnarly things sitting at the bottom of it.
The breakfast was great! Good location for the Fontana Races Things were held together with tape, we expected the planes but didn't know there would be a couple trains that went by late at night.
The staff was great! They were very helpful, attentive, and had great customer service. I liked that we got switched to a room close to a door on the first floor. my girlfriend has MS, so a long walk and stairs were too much for her at the end of the day. Unfortunately,there were some things that caught my attention. First off when my girlfriend and I were going to goto sleep. The sheets were stained, we called to see if they can send house keeping or switch our rooms. We chose to just have house keeping come, since we were all the way at the end of the hotel and didn't want to walk to the desk. She has MS and at the end of the day her legs aren't very strong, so the walk would of been a struggle for her. It took about 30 mins for house keeping to come and change the sheets. I also noticed that the doors had patches of different colored paint, rust in the basket in the tub and the mirror was cracked on the closet. Also, went to get water from the machines. The signs said the was a vending machine by the corner, but there were none there. Ended up walking all the way to the lobby, surprised the hotel didn't have a little store by the front desk like other hotels.
Old facility. Wifi didn't work
Kayaks rate was close to what this Radisson was worth. I was very disappointed in this Radisson. They hallways smelled of mildew and there was black mold in my bathroom. Seems like this would be something that would be checked before assigning it to someone.
The staff were friendly and very service oriented. The location in central Pomona was perfect for my needs. For me needs, there was nothing to complain about.
Conveniently located on Garey Ave. Although my window faced Garey, it was fairly quiet. Clock radio stopped working. I told the desk clerk the first day, but it didn't get fixed or replaced. Hot breakfast ran out by 9:15 Sunday although advertised until 10:00.
Very clean rooms, very nice staff, great breakfast!
Great staff, great room, we really enjoyed our stay!
Not much. I recently stayed here while I was in Pomona on a business trip. The hotel is located right on the main strip of Garey Avenue and is close to Western University. Upon arrival, I was allowed to check in early at about 10:00 A.M. That was very nice of them as my plane landed early. The exterior of the hotel is nice and fits in well with the surroundings. The area itself does not appear very safe as I had several homeless people hassle me outside of the hotel asking for change. I tried giving one a bottle of water and he told me he wanted money, not water. The lobby of the hotel is well kept and attractive, but do not be fooled as the terror lies within. First, I was not given the room that I requested. I asked for a handicapped accessible room on the first floor and was given a second floor room instead. Not the biggest deal. At first inspection the room seemed very nice. It was a spacious room and a spotless bathroom. It has the usual commodities, such as a refrigerator, hair dryer, etc. I unpacked and started to settle in. That evening, the itching began. It started as small red bumps with a mild itching sensation. I have allergies so I was wondering if somebody had brought a cat into the room at some point. I was praying it wasn’t bed bugs. I went to bed that night and had a hard time sleeping as the itching continued. I awoke the next morning and went to the breakfast downstairs. It was nicely set up and it seemed fresh. I was still pretty itchy that morning and had to take an antihistamine. I left for my meetings. When I returned that evening, I discovered the source of my pruritus. My entire room was covered in black ants! There were in the living area and all over the bathroom. The bathroom seemed the worse. They were on my toiletries, towels, it was unbelievable. They were coming from a crack in the wall. I have allergies to several insects and black ants are on that list. I promptly went down to the front desk only to find it vacant. So rang the bell several times and still nobody. I waited at the front desk for almost 15 minutes and still nobody even showed. I continued to ring the bell loudly. I finally got fed up and walked around to a door labeled management or something along those lines. I walked right in and there was a man in there playing on his cell phone. I asked where anyone was for the front desk and he did not speak or understand English. I mean, why would someone in America understand or speak English, right? He shuffled over to the breakfast area and I followed as I was curious. There we found a rather large staff member eating the food for the breakfast bar in the morning! She walked to the front desk, still with food in her mouth, and I explained my issue. She was quick to apologize and told me that the hotel has had an insect problem in the past. She said that she would have the management contact me. She was able to move me to another room. The itching had gotten worse and I had to take a little prednisone to help. The
The ladies at the front desk were pleasant and accommodating. We got early check-in with no hassles. However, check out was at 11 AM...BUT, at 8 in the morning, another guest walked in on us!!!! They had, in their records, thought we were in another room so they had lent out our room to another guest!!! Talk about invasion of privacy and major embarrassment for all involved!!!
The rooms were very nice & clean. Hot breakfast was a plus. Close to airport for convenience. The bed was very uncomfortable. The mattress was hard as a rock and so was each of our pillows. Didn't sleep well at all.
How clean the rooms were for the price The heater seamed like it didn't work
I kid you not, the power went out with 10 seconds left in the superbowl, and the backup generator "wasn't working".
Easy check in, large room. Checked in at 1 30 AM and the person at the front desk wouldn't stop talking while holding the keys hostage.
We've stayed here before and appreciate the clean comfortable rooms and public areas, friendly customer service, pleasant breakfast and meal room service.
Everything was ok. I just didn't like the fact the AC in the room did not cool down the room. It was warm. And also there was to much noise coming from some where in the building
Great location, 10 min from Ontario airport. Hotel provided complimentary van shuttle which picked us up from airport, and took us back again. Super comfortable, quiet rooms. Really nice staff who helped when needed. Delicious hot breakfast included, which added to the already great value. Internet connection unreliable.
Quiteness I whiskey I could have stayed longer
Helpful and friendly staff when I checked in and out. I was counting on the restaurant being open on time. It wasn't and I was forced to have breakfast on the road. I chose not to eat any other meals there.
Friendly staff and nice big room. We booked about 15 minutes before we got there and the transaction was easy! Close to the freeway and quiet. Very pleased!
The TV didn't work properly. The engineer was polite and nice. However, it took quite a while for him to replace a part and fix it. Not his fault. However, very inconvenient that the hotel gave us a room with a faulty TV.
The pool area was very nice. The room was clean and comfortable. Front desk help was great it was kind of pricey for a night stay
Very good experience Didnt know how to operate your alarm clock! Must be the blonde in me, lol!
Great staff, very clean and beautiful space. The waiter remembered my name, which is always nice. That I forgot my bathingsuit for the pool!
I am satisfied for room and environment.
Room was nice, comfortable bed, staff was friendly and the best continental breakfast I have ever had. I honestly have no complaints.
The location is very convenient, close to many shops and restaurants, fast food and grocery stores. Staff is very friendly they gave me an extra card key when i forgot it in the room. Also when we checked out, we forgot a cellphone and we called to ask for it and they had it for us in the front desk. Big plus for that! Breakfast is very good too it varies from day to day. A few things I didn't like was that there was a red jelly stain in the carpet when we got there the first night. Also the wood part of the vanity mirror had a crack you cant avoid looking away. Closet space was tight, the layout of the room seem flipped around. I didnt feel like it was as clean as it could of been overall.
I front desk people were rude and someone came into our room and stole, perfume, jewelry and 100.00 and the do not come in tag was on the door.
Staff was friendly enough. Filthy room and bathroom. Hair everywhere. In the towels, bathroom floor. Trash scattered on the carpet. Hair in the sheets. Yuk.
Staff didn't consider placing us away from the entire youth soccer team that crowded the front desk area..they allowed the kids to play and make a whole lot of noise way past midnight...common sense stuff
The staff was very friendly Get to room it look clean when in to rest room there was a yellowish firm on sink n pee stains on toilet.