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The overall atmosphere in the hotel was very pleasant. The look of the hotel is very attractive - clean, modern, comfortable. None of the front desk staff on either days of my stay were very friendly and i didn't think they got that 'I am their customer'. The customer interaction skills were very low. They did not make me feel welcome or that i was important. An authentic smile and welcome to our hotel would be my expectation.
The Breakfast was on point. The Staff was exceptionally polite and helpful with everything. Nice comfortable rooms and a very comfortable bed, I slept well.
In this case, nothing. I have stayed at this hotel in the past, and used it primarily for its location. I PREPAID the rooms. On this occasion when my staff and I arrive, we greeted by being told that all our rooms were given away, sorry the hotel is overbooked. WE PREPAID OUR ROOMS WEEKS AGO!!! They did provide us rooms at another hotel, a 1/2 hour further away on the other side of a major road construction, with a room upgrade. If I wanted to stay at the other hotel, that is where I would have booked. In this case I feel as if I been lied to and cheated. Did I mention that the rooms were prepaid? It is very unlikely that I will and my staff will stay at this hotel again.
they really didn't want to make charges for their customers. they didn't know your company and hadn't your fax-order received, when first we arrived at the hotel.
The cleanliness of the room even though it was a pet room. If we had brought our dog there was easy access both inside and out. The bed was very comfortable. It was a quiet room. The restaurant staff were excellent. When a drink was spilled our waitress took quick action to move us to another seat and replace our meals and the drink at no extra charge. we often have difficulty getting a reservation on shorter notice as the hotel is quite popular.
Adequate would probably best describe the facility. Rooms and amenities are not in great condition but they are there and mostly are good enough. the recently reopened restaurant was pretty good value for money. Daytime front desk staff overall were unhelpful, condescending and straight up rude at times. Much much less than adequate in this regard.
The location is great, easy to find. The staff who worked the front desk were the best of any we encountered this trip. access to skytrain was another feature we appreciated. Water pressure
The close proximity to my destination
hotel was close to the theatre the housekeeping walked in on us at 8am saturday morning thought we werent in and woke us up. They did appologize
Friendly and helpful front desk staff. Very good continental breakfast. Room was clean and functional. Good value for the money. The previous time we stayed there, we were initially given room 213. It stank of cigarette smoke, which my wife and I are very sensitive to. The desk clerk moved us to a better room without the problem. This time we were given 211, which was OK but still had overtones of old smoke. There was a cigarette burn in the couch. Obviously some of these rooms used to be smoking allowed, and I would suggest you be careful who you assign them to, if there are better rooms available.
Convenient to where our workshop was (Port Coquitlam) wireless Internet service was very useful Though we booked months in advance it was not recorded at the Hotel It was a good that I had retained the booking information from online
The hotel was pleasant and convenient for my my one-night stay Nothing was lacking
The location was very good as it was close to the freeway and shopping district. We were on the second floor and the people above us were up about 5:30 am and we could hear every footstep, every creak in the floor and every move and sound they made. They left for about half an hour at 6:30 and we thought that they had checked out. They came back and banged around for another 20 minutes and then left. This was a Saturday morning. The floors were extremely squeaky. If you want a good sleep, I would not recommend this hotel. I told the front desk in the morning and they said "oh well, people do get up early..."
The location and price were suitable for my purposes. Traffic noise from the highway next to the Inn.
Great handicap parking. I didn't like the filthy carpets, and the bugs in the room.
the bed was super comfortable and the breakfast was substantial. i found the bathroom had an odour to it!!! almost a urine smell and yet it was very clean.
It was clean, quiet and had everything you need. Great location. Not to mention the manager was AWESOME! Nope
It was the lowest price hotel we could find, and it was only a 15 minute drive from downtown Vancouver. The room itself smelled like it had been smoked in for the past few decades.
Location & WiFi No electrical outlet near the desk, so must string power cord across the room.
New owners working hard to remodel. The hotel is on the upswing for sure. Hotel staff are excellent .Over all a good stay good value for sure.