Randolph Hotels

The proximity to my nephew's house where we were having Thanksgiving dinner.

The breakfast was good

Rugs were dirty throughout the hotel. Everything looked old and dingy.

Convenient location , and lots of choices for the breakfast . Nothing fancy , but a lot of choices for the breakfast . The gym and pool were a nice addition as well .

I would have liked to see more selection of snacks for purchase . At least offer some healthier options .

Location and friendly staff. It was clean and comfortable. The gym has all the basics, the pool and Jacuzzi were clean and never crowded. The have an area to sit and relax. This area has comfortable seating and a tv. It was close to the main town, there is a large mall with restaurants. Short drive to the Blue Hills and only 25 minutes from Boston. I had a very relaxing experience and look forwarded to returning.

Pillows were too soft.

Staff

Room, though "nonsmoking" reeked of smoke. All decor, carpet dingy

I & my son liked just about everything. The décor was very pleasing in the rooms and the lobby was very boutique-like. The lobby was sophisticated & cosy at the same time. Whoever was the decorator has a great eye. We were surprised to learn, that the hotel is scheduled for a color change to purple and grey. While purple sounds good, pairing it with grey does not. The staff were friendly & accommodating.

The outside smoking area was riddled with bird poop & rat droppings. I think it was, also, next to the the trash area.

- ALL the amenities in the room and hotel in general, it's basically a apartment building and the rooms are basically apartments. i truly wish i could live there! it had everything i needed! - it was clean, comfortable, and great for a week+ stay. - the extra little perks they provide - buttered microwave popcorn, sugars/salts/peppers, cooking/eating supplies, multiple chairs, 2 different pillow types, great bed, great workspace/desk, big screen tv, DVD/VCR player, even the freezer had a ice maker! everything was clean and in working condition. - the whole Candlewood Cupboard, the free washers/dryers, etc.

besides the wifi, i'm kinda reaching with the rest of these 'complaints' lol, i truly did love my stay here and wish i could live here! - the wifi password having to be changed because it's not done in a smooth procedural way, and hotel guests went X hours without their promised wifi during this weekly change. - 2 of the 5 washers were out of order during my whole week + stay. - the location isn't very good for MBTA users because you have to do a long, partial sidewalks walk to Granite for the bus stop, not fun to do in the summer with luggage so it's best to have a car if you stay here. - the bottom kitchen drawer where the pots/pan are kept was not in working condition when i arrived... - a couple staff were not very hospitable and courteous.. maybe i caught them at a rough time?

The lady who checked me in was extremely helpful and friendly. Every time I've stayed here the folks that work here have made the check in and out experience quick and pleasant.

Have to use your credit card. No cash accepted.

Super friendly and accommodating staff. Easy to find location. No complaints!

Location was really good. Paid $179 per night and the hotel was clean but they def had the online prepaid rooms booked in the "economy" rooms. The staff was very friendly and super accommodating

Walls are paper thin! I heard the couple in an adjoining room slam a door at 4:45am and they fought for HOURS. I could hear them like they were in my room. I was alone with two kids so I didn't want to call down and aggravate the situation more so I went down in the am. Luckily they checked out and the manager offered us dinner or transportation to the city and also advised she'd make sure the next neighbor was quiet. It wasn't their fault AT ALL. They can't control how guests behave or misbehave but she was truly as accommodating and apologetic as she could be. I might consider staying there again if I requested quiet neighbors (which is a super late check in) or if I brought ear plugs. Excluding that incident, the hotel was clean and manager and staff were excellent.

Extremely friendly, very helpful staff. Everyone we encountered

Beds were just a bit uncomfortable.. But that's our taste. Pillow top mattress was s little too soft as we're pillows. Again, just our upreferences. We did not have a car, but you would have to pay for parking if you did. Not ideal, but seemed to be the theme around town.

The location is good. Walkable to many attractions and restaurants. T stop right in front.

They didn't have our room ready at the check in time. The sink was clogged with what looked like old vomit. The service was slow. The rooftop pool is tiny as is the area. I definitely wouldn't pay all that money to stay there.

The staff was very friendly and eager to make our stay as pleasant and comfortable as they could. The rooms were very comfortable. and quiet. The kids really had a good time in the pool.

I found a bobby pin in the bathroom that didn't belong to us. We ran out of shampoo and conditioner. There was no soap holder in the bathroom. The soap bars were too small for the wire holder There were no hand bars in the tub enclosure that an older person,such as myself, could hold on for support while leaning over to wash their feet.

Nothing

Everything

Extremely comfortable bed. Spacious room, perfect location near Prudential Center, Copley, etc. and easy to drive to and from I-90. Self parking in attached garage, which I prefer (I hate valet parking). Parking garage attendant was kind and helpful.

Quiet except for airplane noise overhead (from higher floor room.

We originally had a reservation for 3 days. We were a late check-in. However when we arrived the first night they were fully booked and had to get us a room at a different hotel. That experience did not go well but the Hilton Boston Back Bay did everything to help us.

Location

the view was the best.

Have to get private parking, costed same as my stay at the hotel. waited for 1 hour and made 5 calls to get brushes.

liked the location. peaceful town.

I was very dissatisfied. When I arrived to the room was under construction but I was told it was "newly renovated". The room had a wet and moldy odor to it like water was sitting in there. The ceiling vent had no cover and the air condition was not working properly which caused my stay to be very uncomfortable . When I called the desk to address the issue they did not respond. not happy with this stay which is a shame because it is a very nice location.

Service was very good.

Weather....not your fault

The staff were wonderful. Hotel was in a great location and fit all our needs. Wonderful stay....

Pool was too cloudy...Everything else was fantastic..

Lady at the front desk gave us complimentary breakfast because a sliding door in the room didn't work well.

I was charged $10 to my cred card after checking out. Not sure why. I was not made aware of what the charge was for at the time of check out or even anytime after. Haven't had time to call and ask why. My only guess is maybe a late check out fee? If so, check out is at 11am and we checked out at 11:03. So if that's the reason for the charge, its a pretty petty one.

Very basic. The room looked like someone had plundered it the night before. Outlets were loose in the wall, doors were missing from nearly all the drawers, It also smelled of stale cigarettes in a supposed non smoking room.

Leaving

Being here! I know the saying goes "you get what you pay for". It is still very much true. The price and location were the only things that passed at this Motel. Several police cars and a K-9 unit met us at the entrance. Followed by a major leak from the room above, to get moved into another room which looks to have stains on the curtains of undeterminable variety.

Waterfront room

Accessibility and noise from other people and staff at all hours of the night.

Room was small but comfortable but I was right next to the laundry room so I could hear the machines going through the night. Also a lot of the guests' children were running around and loud throughout the night. Other than that it was an okay stay.

The room was very nice, clean, and spacious. We enjoyed the welcome cookies. The location was close to places we wanted to go to.

When checking in, the front desk person was trying to multi-task too many things at once. She told us that we needed to pay for the room again, which was outrageous as we had paid for it when we made the reservation. After searching through the account for a few minutes she found our previous payment. Wifi not included within the room price- it is sold as an additional room expense for an already pricey room.

Location

Expensive parking Rude staff Noisy location

Pool, 1st floor, friendly

sheets looked slept in(very, very wrinkled), next day asked to have sheets/towels changed, Bed sheets, same ones. I know because 1st day I noticed a spot that was still there, was same sheets. No free coffee for guests???, no fruit or anything for guest. very pricey should be something for guest.

Front desk staff was very friendly and helpful. Short walking distance to attractions.

Check out was not until 12pm, maid knocked on door the door four times from 8am till 11:36am. Felt like was being rushed out.

Comfortable room and helpful staff.

House keeping staff entered the room without knocking and need to be more aware of guests who are in their rooms.

Loved the bed pillows and the comforter wish I can take those home lol

Big room, comfortable queen beds, clean, beautiful decor.

Breakfast was good if you got there early. Later the hot food was dried out.

Hotel is old. Room was either too hot or too cold. AC was very noisy. No sink in bathroom. For the price it was very disappointing.

It exceeded my expectations! The breakfast chef was super friendly and pleasant. Just a really good atmosphere. There were kids there but we never heard them. Family friendly but also a getaway spot.

Friendliness of all staff

Last time I stayed it cost 75$ a night. I know it was 30 years ago.... I miss Diamond Jims

Central location in Boston with excellent service. Staff is always there to cater to your needs. Spacious and comfortable rooms, beautiful boutique hotel. Great restaurant too.

The location, the price, the ease of checking in and out.

Nothing

The staff was very accommodating, taking our luggage early so we could check out the city.

Feel like I found a gem! Great location, very comfortable, good value. We loved having lunch at the Roost the day we arrived and dinner a couple of nights was excellent. And the Patisserie!!

Clean, new, and close to Back Bay activities. My colleagues stated at the Mandarin a block away but I booked late for a small percentage of the price.

Breakfast starts at 7:30.

Staff was not friendly

Hotel itself was nothing special but the price and location was perfect for spending the weekend in the city.

It was air conditioned and well located

The room smelled bad and the bathtub drain area was corroded and black. No wifi in the rooms.

staffs were very helpful. complimentary breakfast is good and saves you a lot specially if youre having vacation with your family.

i did not find an ice machine. i went to frontdesk just to ask for ice

The fact that it had a kitchen and I can cook my own food

I came in from a long evening turn on my music and it wasn't even 5 minutes when front desk was telling me that I was disturbing the peace instead of telling me to turn down my music and I don't think to begin with my music Was loud at all!

Friendly staff. Room had everything you needed.

Room as tiny, but functioned fine for a solo traveler.

The rooms were comfortable, well-decorated, well-sized (especially given the location), and had a great sound system (that was a pleasant surprise!). The location is excellent.

The parking garage (the only parking option) was quite far away and when the weather was cold and windy, it was quite a pain to get to the car.

Nice lobby, but this hotel needs a major amount of work!

Problems: 1) TVs are analog, which means there is no resolution at all. Very blurry. Like 1998 TVs. Shocking at a so-called 4-star hotel. 2) Air conditioners that are so loud it sounded like we had a 747 revving outside our room. We couldn't adjust the AC except to two temperatures: 68 and 74. 3) No mirror in the room. 4) No refrigerator or mini-bar in the room. 5) No blow dryer. 6) Waited 15 minutes for an elevator, then couldn't get on it was so crowded. 7) Rude, arrogant staff except for Serena, and the day GM, who tried to help but wasn't around to do much until it was too late. Don't stay here. There is so much better around!

Style and general vibe of the hotel. Clean and extremely comfortable rooms.

No included coffee/breakfast

The hotel staff was very nice, helpful & accommodating. The hotel lobby, dining area & rooms were very clean & nicely decorated. The hotel rate was very reasonable considering a great breakfast was included. I would highly recommend this hotel.

I can't think of anything I didn't like about this hotel..

Enjoyed everything, cleanliness, buffet and quietness.

close to stadium had a fridge

no ice dated room non smoking room smelled of smoke

Bathrooms were clean, shower was powerful with plenty of hot water. Bed was comfortable. No road noise even though right on busy RT 1. AC kept the room nice and cool. Room was large with plenty of space. If it's just a place to sleep you need with few amenities, this place is fine. Front desk, maids and staff were all friendly.

No extra blankets, towels were absorbent but few. Had to reuse. An extra chair would be nice. No phone in room. No suitcase rack to raise open suitcase off the floor. The pillows were soft, but plastic-y and loud. Sort of like laying your head on wax paper, every time you move, you hear the crinkle crunch sound and it was loud enough to hear in the other bed. A small inconvenience overall for the price...