Pros: Agents were very helpful but can't reopen an office.
Cons: Booked a special rate at an offsite agent. Our flight was delayed which put our arrival time after their closing time. When rescheduling for the following morning the discounted rate disappeared. Ended up cancelling the entire booking. Unduly stressful.
Oct 10 2016
Went above and beyond.
Pros: Corey gave us a lift back to our friends' house despite the fact we arrived right at close. Had a great experience.
Pros: I got added insurance protection, which I rarely get, for a long trip and I also got pre-paid gas. The fuel gauge facilitated returning the car near empty and accurately tracking mileage. I put about 1,000 miles on the car and had no problems.
Cons: Every time I checkout a car with Hertz, I'm told I'll get an email to complete my Hertz Gold Membership, but I never do. I always follow-up with personnel at the counter to inform them I never receive that email to complete their membership process. After several rentals, I'm still not sure if I'm getting benefits under their Gold Membership program or not. I don't rent too frequently, so I consider this a very minor point.