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Customer service was excellent. Everyone was very helpful and positive. Your shuttle drivers couldn't have been nicer. We were in Greenwich for a funeral, without a car. Your Shuttle service was one of the main reasons we chose the Hyatt. Faith
Comfortable beds, well-located if you have a car. Beautiful indoor garden. Very noisy - you can hear everything in surrounding rooms. Unfriendly and unaccommodating front desk staff. What seems like an oppressed cleaning staff. High parking rates just to park at the hotel. Extra charge for high speed internet. Unappealing pool and gym. Overpriced food. No flexibility for later check-out.
self parking i s $12 per night. what a rip-off the hotel does nothing for it. there is no security in the parking lot.
Breakfast was wonderful. Beds and pillows very comfortable. Staff friendly, courteous and helpful. Cost for water and self parking. Rooms not as pictured online.
Professional and friendly staff, clean room, comfortable bed! Overall hotel is magnificent. Free coffee and tea is served next to elevators in every morning. We've also enjoyed pool and spa. Free breakfast would be nice.
Coffee service in the morning (much better than those little in-room coffee pots) Very polite, helpful staff, especially the chambermaids Convenience for our purpose Great value through Kayak Check out at 12 (instead of 11) Gym was a bit small (therefore crowded) Atrium was under construction which was okay but a little unsightly Big hallway leading from parking lot is just plain ugly
Pool was overrun with 15 kids at a birthday party
Beautiful Atrium. friendly staff. Noisy. High parking rates. Unappealing pool-not that clean Overpriced food.
Atrium is a nice look and close to highway I can understand a valet parking fee, although excessive at $25, but a $12 park yourself fee at a hotel not in a downtown area with a huge parking lot is not nice.
The rooms excellent I liked everything
Walls are paper thin and guests like to scream in the hallways and all common areas
The staff was amazing. You couldn't ask for better service and friendliness.I really enjoyed my visit.I The cleanliness of the Hyatt I felt could of been better.Our room was dusty when we arrived,which surprised me.Cleaning supplies were left in bathroom,and 1 small bar of soap was left for the two of us.It wasn't terrible just surprising because of the friendliness and excellent service.I wasn't going to comment because everything else was wonderful but. since I received the survey I deceided I would.Thank you again.
I like that it was tucked away from the highway and from any busy streets. The ambiance was very professional; very nice decor; generous sized rooms and very bright lights in the bathroom. Would have been nice to have free wifi.
The area is beautiful, the hotel is massive and very clean. I didn't stay long enough. Checked in at 1am, checked out 10am the next morning.
The user interface for getting connected to the WiFi was the worst i have experienced compared to the many other hotels at which I've stayed. I walked my device down to the front desk twice to get help where the gentlemen who attempted to help were unsuccessful. I don't know if the server was experiencing because eventually (an hour later) the connection was made, but i needed the connection quickly. I needed to resort to using the computers in the lobby.
Updated and easy to get to Had to pay for wifi- and had a big bug in the shower
Nothing Parking was supposed to be free when I booked and I was charged for parking when I arrived. Our first room smelled of BO. We were moved to an alternative room, which was fine.
The room and bathroom were clean and comfortable. Proximity to the mall and restaurants is nice. I'd prefer free parking, but who wouldn't?
The hallway my room was on smelled like complete throw up and had a horrible odor until later on in the night. Understandably, it was new years day when I came but the hall should of been sprayed or contained the smell. That is the only negative thing I have to say about my stay.
The staff were especially friendly and helpful
HOT WATER WAS LACKING ,THE 16 KIDS IN THE ROOM NEXT TO ME HAVE A BARMITZFA, TILL 430 IN MORNING KIND OF GOT OLD BUT EVERYTHING ELSE GREAT
Stayed for three day instead of staying in a NYC hotel. Beautiful rooms, fantastic bathroom, kind staff and great spa facilities.
The room's bathroom facilities. All staff interactions were great. Parking was $30 for the night.
The rooms were beautiful, updated and huge. The bathroom was wonderful aswell.The staff were friendly, professional and extremely helpful. The front desk staff seemed to be a bit incompident with hotel details such as hours of the spa and restaurant and how the computer system worked. It seemed like there were a lot of 'new' people on staff.
This is a great hotel if you want splendid service and excellent accommodations. It is a bit on the sleepy side--there's no bar owned by the hotel with a lot of activity. But you can have a quiet drink in the lobby restaurant.
Sometimes my wife is right on the money. NYC congestion I can live without. I stay here I save half my money and get 2x the service...This hotel is brand spanking new...like walking onto an elegant Starship...USS Comfort...we came to nyc, felt relieved at the end iof the day....the Malls are right next door!
Great staff very polite , helpful and friendly Bathroom had no pressure
Our room was spacious and very clean, hotel staff was friendly and helpful, bed and pillows were comfortable. Coffee was good, I usually dislike hotel coffee but Hyatt had some good coffee. Breakfast buffet could have been a little more exciting. Limited choices and pretty bland.
Nothing Cumout leaked from midnight , never had this kind issue in any other place
The kitchen is nearly fully stocked This was the best stay I've ever had with my dogs.
love the pool and workout area a lot of walking to parking lot, but not that it was bad weather so it didn't really bother us.
We were having an affair at the hotel and our team headed by Rosaria Costa could not have been nicer more efficient. We had also had our daughter's wedding here a few years ago. I would highly recommend Ms. Rooms were not ready when they were supposed to be ready to check in. even though we told the front desk we were having an affair at 6:00. The 4:00 check in time was not honored.
Check in was easy
Location Couldn't get into our room multiple times, even with new keys, due to the keys not working (they said the door battery was low) Locker room locker also wouldnt let me get my stuff out, they also said it was a battery issue...
They charge $8.95 for a day pass for wifi. Not classy. Not going there again.
The convenience of the restaurants Many kids constantly running every where day and Nite....very noisy
Location was ideal for our travel. Only 75 minutes from home. Conceige was ill informed. Couldn't give us any information on the area or other golf courses in the area. Hotel should have a small store to be able to purchase toiletries, ice cream, soda, water, etc. also housekeeping didn't provide shampoo or wash cloths.
Proximity to SUNY Purchase. Comfy beds. Room smelled musty, like a basement. No free wifi.
New, modern look. Privacy on the deck area. Bed was great.
Bar/restaurant. Outstanding sushi Cold water in room, hot water heater was broken for the whole hotel. Staff acknowledged but would not refund.
It was very updated- tech savvy. The staff went out of their way. We arrived 15 minutes before the restaurant closed and they put our food orders in immediately and brought dinner to our rooms (10:30 at night). A great experience. Not at all.
Cool, very chic place with lots of gadgets in room. Need a user guide to figure out the toilet. Good outdoor pool. Free wifi. I booked a king, the staff lied at my checkin which is unacceptable, ended with what they said was two Queens, they were tiny twins. Restaurant way overpriced.
proximity to Greenwich My room was not ready in late afternoon when I arrived to check in. I had to wait in the lobby. The 'continental breakfast' is not more than coffee, dry cereal, and a dry roll. I was very disappointed.
Small, comfortable with a nice restaurant/bar. Friendly staff. Other nearby alternative (Hyatt Regency) is a 'big' hotel. This was our third time here and we like it. Only negative: a little TOO modern. Toilet opens when you step in the shower. No hooks in bathroom (maybe one). Wife had to turn waste can upside down in shower to shave legs.
the staff were very helpful and gave more than was asked for, they went above and beyond. The location was perfect for me, easy on/off 95 and I had to travel north in the morning (against traffic) and south in the evening (also against traffic) a little instruction on where to find things would be great, such as the buttons needed to work the lights and shades
The staff was outstanding. I received a warm welcome when I arrived and the staff went above and beyond to make sure that I enjoyed my stay. The room had amazing features with the latest and greatest technology as well.
The cool vibe, high tech reputation (if not execution), great food in restaurant and bar My phone did not work in my ground floor room, and since they said the hotel was full they would not change it.
The toilet was AMAZING! I also enjoyed the staff, very friendly and made me feel welcomed. The bar was also a nice touch. The free shuttle was also a plus, I will be staying their again in the near future. I loved everything!
I received a patio room, which is much nicer (and quieter) than the 'motel' courtyard room, which should be avoided at all costs. This was the first room I recieved with a bath and a separate shower. This was my 3rd trip to this property. On each visit, one of the evenings I ate at the hotel restaurant. The quality of the meals has not been as expected, nor commensurate with the price. Minor nit, housekeeping did not replace toiletries during my stay.
We stayed for only one evening but we were quite pleased. The hotel is lovely and located on the harbor with gorgeous views. It is also conveniently close to the train station which we took to and from Manhattan. The shops of Greenwich are also within walking distance and this provides a nice option. The shops are upscale and unique. I would recommend this hotel for a romantic weekend getaway. Champagne is provided upon arrival and there was a continental breakfast provided. The staff was kind and not intrusive. Awesome place! You won't be disappointed. No pool and nothing for kids to do.
The hotel is very convenient to where I work. I did like the buffet breakfast. I found the bed and pillows very comfortable. 1. The lighting in the bathroom was very poor. 2. I didn't like that I couldn't turn on a light in the room from the entry way. Only the hall light. Had to go into a dark room to find a lamp by the bed.
There wasn't much to like At first when I walked in the room smelt like old dirty gym socks After an overcooked steak and some rather small portions on the dinner menu, the staff in the dining room including the manager were on their phones instead of paying attention to the floor. I went upstairs to sleep where I had a bad reaction to either the towel in the shower or the detergent on the sheets and was rushed to the hospital with an allergic reaction covering most of my neck, chest and shoulders, loss of breath as well. I'm greatful for my wife calling 911 To say the least I wont be back
Clean, comfortable, modern, inviting, convenient location
The room was large and the staff were great.
Everything was good. Noisy neighbors on the room next to ours and the weird shower head design.
Great on all counts that matter to us: staff, design, amenities, location, and value. Works for business or leisure. Our 12 year old son and I decided to stay in White Plains on a lark (after an educational and fun trip to Sleepy Hollow), and very happy we did. Would recommend to anyone who needs "a clean, well-lighted place" to sleep.
The comfort the modern decor and the overall quietness of the place considering its in the heart of town. I liked everything
Friendly staff, valet parking, convenient location. The room was well laid out and very nicely decorated. The room was quiet, no noise from other rooms.
Rooms were well appointed and comfortable, staff was friendly and helpful Pool was closed
I've stayed in a lot of Residence Inns during the past 30 years of business and leisure travel and this one was a great pleasurable stay. It started with check-in when Midinah at the desk greeted with such cheerfulness that I thought it was 9:30 AM instead of 9:30 PM. After a tough day of travel, it was nice to get a warm welcome after walking into the lobby. And it was as if she was expecting me when I walked in through the entrance. I was amazed that she could tell that I was going to be a new guest, since I didn't bring any luggage with me during check in. The Health Club was impeccably clean and spacious, which is appreciated. In most other chains, an exercise room is just a closet with with a mirror and some free weights. I like that there is room to move around and to be out other guests' way. Having the five exercise machines was a great sign to guests that this Residence Inn takes the guests need to exercise seriously. The breakfast buffet was well managed and well stocked with cooked staples like eggs, fried pepper and onions and canadian bacon. The adjoining restaurant, Aberdeen, was a hidden gem. It's a Chinese restaurant that serves dim sum all day long. On Yelp.com someone said "I've always heard that if you see Asians eat at an Asian restaurant that the place has got to be good". And it was true when I ate there. The parking is $10 per night and it is a tight squeeze to get around the garage and to park.
Absolutely nothing The room AC was not working. We had our children with us and it smelled like marijuana in the hallway and in our room. We found bugs on the bed. We had taken a 10 he road trip and wee exhausted our children were sleeping and we took them into the room. If we had arrived before midnight we would not have stayed there. We would have left. I will never again spend money at La Quinta. We stayed at a Holiday Inn Express the night before and it was amazing.
Nothjng It was absolutely disgusting. Toilet and tub both clogged twice. They actually refunded the whole room Because of our complaints. Do not stay there. It is t worth it. You will feel dirty.
A true pay-by-the-hour motel. There was a sign out front that said "Special daytime rates." Disgusting. No central air conditioning, and the room was HOT. The carpet was covered in stains, and the bedspread had cigarette burns in it. The TV remote didn't work. The microwave was so tiny that food containers or travel mugs wouldn't fit. Right next to a busy street and walls were thin so it was loud all night. Would NOT stay here again. Plan ahead and avoid this place.