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Nice Staff, well designed room for an extended stay hotel There were a couple things in the room that weren't particularly well kept, e.g. loose shower curtain rail, broken light bulbs, broken closet sliding door.
IF THERE WAS SOMETHING HIGHER THAN A TEN ID PUT IT UP HERE!!!!
Gorgeous layout and design, very friendly and accomodating customer service, and incredibly clean and well maintained! Nope. Not a thing. I was extremely impressed.
My family and I enjoyed our stay at the Resident Inn in Saddle River, NJ. First, the area is extremely nice (hey, the gas station acutally pump your gas for you...nice touch). The hotel staff was nice except the front desk supervisor...her customer service skills could use some help. They were a little short of help on Sunday morning and breakfast was a little to picked over. Would recommend!!!!
Rooms had lots of space closets and mirrors. Nice layout. Walking outside in the new jersey weather to get a cup of milk or coffee for breakfast in the morning is incredibly inconvenient.
Close to our destination. The noise level from truck traffic was intense! Sound proofing the rooms would enhance guests stay. The room is overpriced for the quality provided.
Nice clean room. Good comfortable bed. Good looking grounds. The place looks kept up--well taken care of. Eggs at breakfast were not hot or even warm but breakfast was mostly decent. Pool could have been open even though it was May 17. I would have used it. Windows only open 2 inches and I like fresh air.
The hotel was clean,quiet and convenient. The morning breakfast was nice. The bedding for the pull-out couch was mismatched and old. They did not replace our coffee that I used in the room and had to go down to get it from the reception.
location and layout of the rooms and access to parking facilities. Toilet overflowed and the bathroom door squeaked loudly...
It was convenient to where we needed to go. We asked the girl at the front desk if the hotel used a specific uber person. She said yes, 20 dollars each way to the local pub. We downloaded and utilized uber ourselves and paid 5 dollars each way.
I liked how friendly the staff was in helping me to find my way around town.
We booked one "king standard room" and we received a double instead, the room was cold and humid and not too clean.
I booked a room with two beds, and got a room with one! Manager told me she would drastically reduce my room rate for the inconvenience, was busy at the moment and promised to contact me by cell phone as soon as she could that evening. Manager never called, and never answered multiple voice mails I left her. poor customer service!!!! As if the above was not bad enough, our room was directly behind the elevators on the 14th floor, and the loud, constant, noise made it impossible to sleep. Asked for any other room, and was told they were sold out. The hotel should never book room 1411, the noise from the elevators is unacceptable.
Staff was friendly Nothing.
Staff No water pressure. Toilets questionable. Shower weak. Needs some engineering. Do a little food on Bruce Springsteen nite. The shows always last late. Great staff
Nothing No water in pool Gym terrible Had no room key for us upon arrival and for a few hours until my buddy got loud with someone about it and that majestically we got a card Rooms were dirty Desk chair was all messed up They provided corona with no limes put in a ice bucket upside down not even with the body submerged in ice Straight up terrible
I made one phone call and u charge me $33.00 for one & $7 for the next one.
Staff in general very nice! Attitude with the guest attendant at the Restaurant, Rooms are not clean enough to be a Marriott, disappointed!!
We stayed here for our first NFL game, giants vs Jaguars. There was a shuttle to the game that was significantly cheaper than paying for parking and we didn't have to deal with the traffic. To our surprise, many of the giants were staying in the hotel as well. We meet quite a few of the team and even shared an elevator with one of them. We upgraded to the city view for $10 and it was well worth it. We will definitely be back. While the room was gorgeous and comfortable, it was odd there was no mini fridge, and no where to get drinks. The gift shop was closed when we got back from the game and the vending machines didn't work. We were so thirsty!
The hotel staff had difficulities to confirm my reservation due to last minutes booking. However the Director of Guest Relaltion very helpfull and support during my stay
The shuttle was very good. The rooms also. I didn't liked the restaurant in the main entrance. It is not good to put it there. The design of the restaurant i also didnt liked. The lady she was the chief of the restaurant was not very kindly.
ITs proximity to the Meadowlands - liked how they embraced the Springsteen show, and pumped his music through the lobby and outdoors while we were all arriving. Rooms were clean and comfortable. Check in was quite long because of the sheer number of people arriving at the same time, but they made it fun with the music and an "impromptu" pre-show party in the lobby.
great location / atmosphere. older and needed some tlc.
The decor and ambiance in this hotel is worth every penny! Quality hotel and very friendly staff!
The staff was excellent 1st put into handicapped room. Upon request they moved me into regular room, in morning I couldnt control the water temp and couldn't take a shower & couldn't turn water off. So couldnt shower before work. problem was later resolved when i returned.
Great location. Looks majestic from outside. Bathroom was smelly with nauseous odor that filled room. Called maintenance, they sprayed deodorant. Left exhaust fan running all the time to prevent odor from coming back into room. Jacuzzi had chlorine and pH issues. Hopefully it was isolated instance.
I didnt like that the elevator was broken amd that my bathroom smelled and the house keeper just came and sprayed some freshener and when I came back to the room it still smelled horrible. I wouldnt reccomend to any one.
Staff was very accommodating with a special request Zero
The location was beautiful and convenient. The room was small, furniture old. Shower tile moldy. A/C loud and hall noises kept us awake all night. Husband got food poisoning at hotel lunch, & front desk staff showed no concern & charged me for 2 aspirin & coke. Never staying here again!
It is set in a quiet locale The bathroom wallpaper is peeling off, the party door to the adjoining room couldn't be properly locked at all, there was no refrigerator nor a microwave oven of any kind in the room, the windows were drafty, the decor wasn't modern, the chair was worn.
Lovely grounds, staff, good breakfast, nice rooms
Excellent location for my travel schedule. Accommodating staff. Comfortable bed/pillows. Lovely golf course view. Handicapped room not requested. No exhaust fan in the bathroom. Shower tiles and sink area required better cleaning/bleach. Windows very difficult to open for fresh air. Windows and frames dirty.
Hotel is absolutely beautiful. Staff was very friendly, attentive and extremely courteous. Couldn't be happier with this hotel selection.
Desk Staff and Cleaning Staff very helpful Not noted
Everything.... Was the softest bed ive slept on... Bad for the back.
It was a very comfortable ad pleasant experience. The rooms are modern and very clean.
Clean hotel, comfortable beds and very quiet. The staff was nice. We stayed 2 nights and I wouldn't have minded if our stay was longer. There aren't many choices in this immediate area, but judging by the looks of the other hotel I saw, this is the best. Our room was at the end of the hotel, so maybe that was the culprit, but the wifi was terrible. It constantly dropped in and out to the point where it was effectively useless. Breakfast was supposed to end at 10:30 and my wife and I got there just before 10 and they had already closed and were setting up for lunch. Ours and the key card of another guest stopped working on the 2nd day, which was a little annoying, but not that big a deal as it was easily reactivated.
We enjoyed our stay very much. It was clean, comfortable, beautiful view and very accommodating! Thank you!
The beds were comfortable and had the fastest elevator I have ever seen. The view of mountains was nice. The pool and gym were very small. When u look at that beautiful exterior of the building u would think u were getting the best of everything for the money u spend. There is no security in the parking lot either..
The king bed is very comfortable. The internet is not fast enough to stream videos, and juices in breakfast is not that fresh except orange juice, waffle is firm like rock, little choice.
nice view very very noisy doors, one rude front desk staff with attitude, unorganised management. secluded nothing within walking distance. issues with lifts
Location Road conditions in lot need improvement
Hotel is accommodating for pets. Price was reasonable. Bed was very comfortable. Was not told about pet rate. Hotel charged my credit card upon arrival and didn't tell me. Location could be better. Route 17 is a nightmare.
The staff was good. The property was reasonably clean. The towels soft and the beds comfortable. The microwave and small fridge are a nice convenience. This is a very old property and it shows its age. Odd old smell. There is no elevator. If you travel with heavy suitcases, ask for a first floor, there is no help. The walls are paper thin. You can hear everything in the next room. The A/C conked out for a bit and there are no screens in the windows so opening them was not an option. There is only a front desk clerk, no security; guests run rampant through the halls after leaving the on-site bar. Wedding guests woke us up every half hour while continuing their partying in the hallway. I'll pay more next time and stay at Homewood Suites or Marriott Residence. But if you're not too picky and need to save money, this will be a good fit.
Clean room, good restaurant in the hotel. The staff was rude, no elevator. They expected me to carry my heavy bags up 2 flights of stairs and did not offer to help. I ended up throwing my back out. Thanks for nothing.
Staff was great Near the highway
Nobody entered my room while I was sleeping. That's about all I can think of t for the positives... The hall ways smelled like urine. The air conditioner was very loud. I had a room on the front of the building, and the traffic noise was terrible. The walls are very thin, and I could hear everyone's tv while I was trying to sleep (during normal sleeping hours), and I could hear people from nearby smoking rooms coughing loudly all night. Also the smell of smoke was fairly pervasive. I was not expecting the Ritz, just a clean quiet place to sleep. That is all. I was asked upon departure how everything was, and I mentioned to the gentleman at the front desk it was very loud and obnoxious, and he just said "oh, sorry about that, have a nice day".
The proximity to our event and food, gas, etc was fantastic. The staff were amazing, as was breakfast. It was fantastic to have four pillows on a double bed! Not every hotel does that. Clean and comfy linens. Mattresses were on the north side of firm, but I'm a side sleeper and prefer a softer bed, so that's just me. The floors are not level, both first and second floors. The bathroom sloped down so you felt like you were falling when using the facilities.
Was able to check in early with no hassle When my mom found a stain on the sheets the staff ladie came immediately to change the bedding Had a mini fridge,coffee maker and microwave in the room and an ice machine right down the hall The breakfast staff kept staring at me like I was going to steal something, that made me feel uncomfortable The WiFi didn't work very well but that may have been because of how many other guests were also using it
The staff was amazing, especially Yun. They were incredibly friendly and helpful.
I liked everything about it I felt at home. Nothing
Everything was just perfect....
Staff was very friendly and helpful. Very comfortable stay. The pool and hot tub closes early.
From the moment we arrived until we left, the front staff was extremely helpful and courteous. Felix especially was very knowledgeable with bus schedules and Metros/trains leaving the area to go downtown NYC. Overall great time at this hotel. We forgot to bring bathing suits, don't forget that if you come!!
Overall just a average hotel Staff limited English skills. Elevator smelled of vomit. Rate didn't match for condition, should be cheaper.
The staff are nice, too. Too bad the highway noise is the most annoying, but other than that, everything is goood. April
everything else Slow Wifi..
Everything from the location to the meals include with the service.
Nice hotel, convenient to Meadowlands and highways. Not located in a very walkable area. Requires auto transportation.
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Better quality room than expected and the breakfast also exceeded my expectation
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Greeted by a very pleasant front desk employee and very clean rooms! Nope!
Location Just one elevator was working.
Clean and comfortable. The exercise equipment is good and breakfast is generally nice (see below, however). Breakfast at this hotel has slipped since our last stay. If you got to breakfast early (we did) you had a nice selection. But if you came after 9:00 AM the bagels and yogurt were gone. Fruit this time was canned pineapple rather than fresh, as before.
Well priced, location decent Group of teenage boys made so much commotion each night. They walked in/out of rooms slamming doors, talking in the hall....we needed to move rooms the first night but it kept happening. Situation very poorly handled by staff
Best in area....
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This is not a four-star hotel, but, for two-and-a-half stars, it's pretty nice. Good breakfast, nice exercise room. We always come away from this hotel refreshed, well-rested, and well-fed. No drama; just a comfortable place to stay.
Location Elevator was broken and not evedince to be repair soon
Amazing stay. Couldn't have picked a nicer place to stay. The hotel was very, very clean, modern in style, beds were extremely comfortable and every staff member was sincerely friendly staff and helpful. The complimentary breakfast was delicious and had a plethora of healthy choices. Vernard & Gus went above and beyond to assure our stay was perfect. We wish we could have stayed longer.
Good location comfortable rooms Front desk not friendly at all. No attempt at being nice or helpful. Seemed annoyed that we were checking in. Lol
Very friendly and helpful cleaning staff. Rooms were clean. Only one elevator that takes you to the wrong floor frequently. Always a line at the elevator forced most people to use the stairs. This is horrible considering there's only three floors. Tried to have breakfast in the lobby with my children at 8:00 am but the lobby was full of people pounding back beers. Power went out at one point at the hotel. I've stayed many times at Hampton Inns around the country and have come to expect a certain standard. I am usually very satisfied with my stay but these issues along with others left me very disappointed. Not the worst place I've stayed but not up to par with any Hampton Inns I've stayed in.
I enjoyed the room and comfort and the bathroom was really nice. Quiet and nice place to relax and some places around to go get food and a shopping area down the street. The breakfast was great and excellent with a waffle maker and sausage and eggs etc... Overall this was a great stay. The only thing I did not care for was the bed not a fan of how it makes you sink in and the pillows were not that comfortable. Overall it was comfortable.
Staff very helpful and polite
Very nice Hotel Staff :) Very comfort like home...
Staff was exceptionally friendly. We had our two yorkies with us and they were treated so nicely by the staff! It was a pleasure staying at the Homewood Suites - the rooms were so clean and comfortable. N/A
The lobby and business center looked inviting but I didn't have time to use it. The thermostat wasn't working and the room was cold. The only resolution was extra blankets. Also, the bathroom sink had hairs in it that definitely did not belong to me. There were hairs in those extra blankets, too.
The design and the layout were nice. The room had a refrigerator, which was a very nice touch. The hallway rugs were quite dirty, but there had been a very big celebration that evening. An alarm when off during the night; this interrupted my sleep.
Everything seemed clean and relatively new. The hotel needs better noise insulation. We could hear anything that happened in the hallway all night, and while in the shower I could hear the next guest over singing in his shower. The mattress was also as hard as the floor, but it was brand new.
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The location was in a very nice area and the room was what I would expect from a Courtyard. The hotel overall was nice. While the room itself was fine, there were a few major watchouts. There was a MAJOR stain on the large chair in the room (we left a note next to it) and the sheets also had a large stain/sweat ring (we had to get new sheets, it was gross).
Staff was great They charge for coffee
Great staff For what they offer for breakfast it should be free.
The room was nicer than I expected, based on people's comments. I was pleasantly surprised! Really enjoyed my stay! Looking forward to going again.
comfortable, spacious room. It is under renovation so the signage was poor and I wandered a bit, but I'm sure that will be corrected when the renovations are complete.
Clean,nice room, great clean bathroom with a huge vanity & mirror. Big TV, nice desk, nice sofa. The hotel restaurant's bar was closed but it was pretty late, lol
Great location. 2 night stay, shower was broke, said it would be repaired while we were out. Never happened. The pool was a bit slimey and only 4 feet deep. Super loud people in the hallway at 2 in the morning .
Ambience. Large, spacious. Decorated beautifully. They took my charge for incidentals, and then charged it for $20.to make sure it could be used and then credited it back 4 days later. I never had any hotel do this before.
Location to access highway General appearance needs updating Breakfast $13
Location was good. Toilet had pee in it that wasn't flushed when I entered the room. The walls are thin and I could hear the loud teen girl on the phone telling guys where her room was them I could hear them In the room. I had to leave the tv on and AC on to drown out the noise. Bed was hard. Coffee maker Had old coffee still in it. Not what I ecpected from "Hilton".
TV wasn't working. I thought they would either deduct something from my bill or give me something towards next visit. I asked at the desk when I checked out but he ignored my request.
All the things I want in a business hotel -- quick check in, clean room without signs of prior guest, a desk to York at with several plugs for charging things, decent wifi and an acceptable ( far from great) concierge. Concierge good but with a little effort and money could be much better. Was definitely better quality food and more variety before this hotel changed owners a year ago or so.
The place was clean and the staff was friendly. It was a complete ripoff. They charge luxury prices for a generic hotel abutting the Garden State Parkway. Nothing is included with your stay and 'incidentals' such as food, drinks, and internet are exorbitant. You can pay half as much and get far more at most hotels.