Hilton San Francisco Financial District, San Francisco Hotels from $236

Guest reviews

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Couples
Families
Business
Solo

Overall Rating

Based on 1,969 reviews

Beach

10.0 "Wonderful beach."
Location

8.5 "Location is great."
Service

7.9 "Good service."
Cleanliness

7.3 "Good cleanliness."
Breakfast

7.1 "Good breakfast."
Room

6.0 "Rooms are ok."
Amenities

5.4 "Average amenities."
Comfort

5.1 "Average comfort."
Vibe

5.1 "Vibe was decent."
Value for money

4.3 "Value below average."

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Overall Rating

Based on 1,102 reviews

Location

8.2 "Location is great."

9.4 "94% liked the proximity to sightseeing."

9.6 "Near to public transport, according to 96%."
Service

7.6 "Good service."

8.5 "85% found the staff to be very friendly."

8.1 "81% thought the service was very professional."

8.9 "89% said the concierge service was amazing."

9.7 "Housekeeping was great, according to 97%."
Cleanliness

6.9 "Average cleanliness."

6.9 "69% thought the cleanliness of the hotel was average."
Breakfast

6.8 "Breakfast is mediocre."
Room

6.1 "Rooms are ok."
Amenities

5.4 "Average amenities."

5.3 "53% thought the building was acceptable."

5.6 "56% considered the lobby entrance to be so-so."
Vibe

5.2 "Vibe was decent."

5.6 "56% considered the lobby entrance to be so-so."

5.3 "Only 53% thought, the hotel was stylish."
Comfort

5.0 "Average comfort."

4.1 "59% said rooms were small."

3.3 "67% thought it was too noisy."
Value for money

4.2 "Value below average."

4.6 "54% thought it was overpriced."
WiFi

3.3 "Internet is poor."

4.6 "54% thought it was overpriced."

1.9 "81% said the wifi quality was bad."

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Overall Rating

Based on 452 reviews

Location

7.9 "Good location."

9.1 "91% liked the proximity to sightseeing."
Service

7.7 "Good service."

8.7 "87% found the staff to be very friendly."
Breakfast

7.1 "Good breakfast."

7.5 "75% were happy with the price of the breakfast."
Room

5.9 "Rooms are ok."

6.9 "Only 69% said rooms were clean enough."
Comfort

5.3 "Average comfort."
Vibe

5.2 "Vibe was decent."

5.2 "52% considered the lobby entrance to be so-so."
Amenities

5.1 "Average amenities."

5.0 "50% thought the building was acceptable."

5.2 "52% considered the lobby entrance to be so-so."
Value for money

4.4 "Value below average."
WiFi

3.5 "Internet is poor."

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Overall Rating

Based on 236 reviews

Location

8.4 "Location is great."

9.5 "95% liked the proximity to sightseeing."
Service

7.9 "Good service."

8.3 "83% found the staff to be very friendly."

8.1 "81% thought the service was very professional."
Cleanliness

7.3 "Good cleanliness."
Breakfast

6.8 "Breakfast is mediocre."
Room

5.9 "Rooms are ok."

7.0 "70% said rooms were clean."
Amenities

5.0 "Average amenities."

4.9 "51% thought the building wasn't nice."
Vibe

4.7 "Vibe wasn't good."

2.4 "76% criticized the unstylish hotel."
Comfort

4.4 "Not very comfortable."

3.4 "66% said rooms were small."
Value for money

3.9 "Value below average."
WiFi

2.8 "Disappointing internet connection."

1.5 "85% said the wifi quality was bad."

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Overall Rating

Based on 177 reviews

Location

8.6 "Location is great."

9.4 "94% liked the proximity to sightseeing."
Service

7.4 "Good service."

8.7 "87% found the staff to be very friendly."
Cleanliness

7.0 "Good cleanliness."
Room

5.7 "Rooms are ok."

6.8 "Only 68% said rooms were clean enough."
Comfort

5.4 "Average comfort."
Amenities

5.1 "Average amenities."
Vibe

5.1 "Vibe was decent."
Value for money

4.2 "Value below average."

4.9 "51% thought it was overpriced."
WiFi

3.6 "Internet is poor."

4.9 "51% thought it was overpriced."

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Hotel type

Business Hotel

Guests recommend this hotel for business travelers.

Good to know

"Clean rooms"

"Friendly service"

"Great view"

"Wonderful sightseeing"

data provided by TrustYou

Recent Reviews

All reviews
Positive
Neutral
Negative

8.0

review from

Good view. Bed a bit soft.

Reviewed Sep 2016
10.0

review from

Clean room and comfortable bed. Limited fitness center

Reviewed Jul 2016
5.7

review from

I honestly don't have nothing really good to say I booked a double room with 2 beds I get I queen bed couldn't even get a roll away we slept so uncomfortable it was the worst experience I had in a hotel I told the staff and they told me a manager would call me the next morning Bt never did worst hotel experience ever

Reviewed Jul 2016
6.8

review from

The location was convenient, the bed was comfortable, and the staff was very pleasant and helpful. For such an expensive stay, there were few amenities. Traveling with an infant, it was very inconvenient not to have a fridge or microwave in the room. We ended up ordering a bottle warmer from Amazon Now because there was no other way to warm his bottle. Also, the internet connectivity was poor. The parking fee was very high. .

Reviewed Apr 2016
2.0

review from

The view is the only thing we enjoyed. Horrible customer service. My fiancé and I were treated very poorly and when I talked to the manager Jeff, he was very apathetic. We asked for 2 bowls from Jeff later on and they never came. I had to go down to the front desk to grab the bowls myself. We also needed assistance with the television and no one ever came to help. If you are looking for a place where you are ignored and treated poorly for $200 plus a night then is your place. I am astounded that a place like the Hilton could hire such an awful manager as Jeff.

Reviewed Feb 2016
8.8

review from

Staff was nice helped out with everything I needed. Breakfast was good. Rooms clean and comfortable. If you are indecisive about hotels go with this one....won't be disappointed Being that it was super bowl weekend price was out of control

Reviewed Feb 2016
10.0

review from

Thanks to everyone but Patricia and Usha were so amazing and pleasant N/A

Reviewed Jan 2016
8.5

review from

Location Seemed like it was more fore business stays.

Reviewed Nov 2015
7.1

review from

La ubicación del hotel El personal de la recepción no es amable ni amigable con los huéspedes.

Reviewed Jul 2015
7.7

review from

The view was amazing and it was centrally located. The wifi was not free and I was bumped from a room with double beds to a room with a single bed. I would have been okay with the change if I had been notified beforehand or been compensated somehow.

Reviewed Jul 2015
8.0

review from

Great Location and professional staff. Small rooms, no small cooler for beverages in room. Small bed the size of a double. No room for toiletries in bathroom. I requested a quiet room and was given one right next to the elevator, go figure.

Reviewed Jun 2015
8.2

review from

Friendly staff, quick check-in and check-out Great location between Financial District and Chinatown and within walking distance to Union Square and Telegraph Hill Very expensive parking ($45) Very simple, no frills hotel, not attractive as other Hilton venues

Reviewed Dec 2014
6.0

review from

Great location. I booked via kayak and which routed me via priceline. I paid extra for a queen bed with a bayview on a premium floor. However when I got to the hotel they said there is no such combination only the king beds have that combination. They either had a city view on a premium floor or a bay view on a low floor - where you could not see the bay. After some negotiating I settled on a double bed on the 18th floor with a bayview. Be careful when booking thru third party sites, it seems the descriptions are misleading.

Reviewed Nov 2014
10.0

review from

Close to china town, walking distance to union square, it has VIP lounge area with food, it's clean, good rate. Easy cab access. Friendly staff Nothing

Reviewed Jun 2014
6.0

review from

The dingiest and least-attractive Hilton I've ever seen. $50 for parking? Really?

Reviewed Feb 2014

8.0

review from

Good view. Bed a bit soft.

Reviewed Sep 2016
10.0

review from

Clean room and comfortable bed. Limited fitness center

Reviewed Jul 2016
8.8

review from

Staff was nice helped out with everything I needed. Breakfast was good. Rooms clean and comfortable. If you are indecisive about hotels go with this one....won't be disappointed Being that it was super bowl weekend price was out of control

Reviewed Feb 2016
10.0

review from

Thanks to everyone but Patricia and Usha were so amazing and pleasant N/A

Reviewed Jan 2016
8.5

review from

Location Seemed like it was more fore business stays.

Reviewed Nov 2015
8.0

review from

Great Location and professional staff. Small rooms, no small cooler for beverages in room. Small bed the size of a double. No room for toiletries in bathroom. I requested a quiet room and was given one right next to the elevator, go figure.

Reviewed Jun 2015
8.2

review from

Friendly staff, quick check-in and check-out Great location between Financial District and Chinatown and within walking distance to Union Square and Telegraph Hill Very expensive parking ($45) Very simple, no frills hotel, not attractive as other Hilton venues

Reviewed Dec 2014
10.0

review from

Close to china town, walking distance to union square, it has VIP lounge area with food, it's clean, good rate. Easy cab access. Friendly staff Nothing

Reviewed Jun 2014

6.8

review from

The location was convenient, the bed was comfortable, and the staff was very pleasant and helpful. For such an expensive stay, there were few amenities. Traveling with an infant, it was very inconvenient not to have a fridge or microwave in the room. We ended up ordering a bottle warmer from Amazon Now because there was no other way to warm his bottle. Also, the internet connectivity was poor. The parking fee was very high. .

Reviewed Apr 2016
7.1

review from

La ubicación del hotel El personal de la recepción no es amable ni amigable con los huéspedes.

Reviewed Jul 2015
7.7

review from

The view was amazing and it was centrally located. The wifi was not free and I was bumped from a room with double beds to a room with a single bed. I would have been okay with the change if I had been notified beforehand or been compensated somehow.

Reviewed Jul 2015

5.7

review from

I honestly don't have nothing really good to say I booked a double room with 2 beds I get I queen bed couldn't even get a roll away we slept so uncomfortable it was the worst experience I had in a hotel I told the staff and they told me a manager would call me the next morning Bt never did worst hotel experience ever

Reviewed Jul 2016
2.0

review from

The view is the only thing we enjoyed. Horrible customer service. My fiancé and I were treated very poorly and when I talked to the manager Jeff, he was very apathetic. We asked for 2 bowls from Jeff later on and they never came. I had to go down to the front desk to grab the bowls myself. We also needed assistance with the television and no one ever came to help. If you are looking for a place where you are ignored and treated poorly for $200 plus a night then is your place. I am astounded that a place like the Hilton could hire such an awful manager as Jeff.

Reviewed Feb 2016
6.0

review from

Great location. I booked via kayak and which routed me via priceline. I paid extra for a queen bed with a bayview on a premium floor. However when I got to the hotel they said there is no such combination only the king beds have that combination. They either had a city view on a premium floor or a bay view on a low floor - where you could not see the bay. After some negotiating I settled on a double bed on the 18th floor with a bayview. Be careful when booking thru third party sites, it seems the descriptions are misleading.

Reviewed Nov 2014
6.0

review from

The dingiest and least-attractive Hilton I've ever seen. $50 for parking? Really?

Reviewed Feb 2014

Hilton San Francisco Financial District

$236+

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