Guest reviews
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All Reviews
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Couples
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Families
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Overall Rating
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10.0 "Wonderful beach."
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8.9 "Location is great."9.6 "96%
liked the proximity to sightseeing ." 8.9 "89%liked the proximity to shopping ." 9.7 "Near to public transport , according to 97%." 10.0 "City centre within easy reach , said 100%." 10.0 "100%enjoyed the restaurants & bars nearby ." 10.0 "100%appreciated the closeness to the beach ." 7.5 "Easily accessible by car , said 75%." -
8.3 "Food is delicious."8.8 "88%
loved the menu selection ." 10.0 "100%enjoyed the snacks that were offered." 7.0 "70%loved the dining experience ." 8.6 "Yummy desserts , said 86%." -
8.2 "Great service."8.3 "83% found the
staff to be very friendly ." 8.9 "89% thought theservice was very professional ." 9.4 "Housekeeping was great , according to 94%." 8.5 "85% said theconcierge service was amazing ." 7.0 "Management was excellent , said 70%." -
6.9 "Average cleanliness."6.5 "Only 65% said
rooms were clean enough ." -
6.8 "Breakfast is mediocre."
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6.2 "Rooms are ok."6.5 "Only 65% said
rooms were clean enough ." 6.6 "Beds were acceptable for 66%." -
4.9 "Vibe wasn't good."2.3 "77%
criticized the unstylish hotel ." -
4.5 "Value below average."4.3 "The
price was too high for 57%." -
4.0 "Internet is poor."2.3 "77% said the
wifi quality was bad ."
Overall Rating
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8.8 "Location is great."9.7 "97%
liked the proximity to sightseeing ." 9.1 "91%liked the proximity to shopping ." -
8.4 "Food is delicious."8.7 "87%
loved the menu selection ." -
7.9 "Good service."8.1 "81% found the
staff to be very friendly ." 8.9 "89% thought theservice was very professional ." 9.4 "Housekeeping was great , according to 94%." -
6.8 "Average cleanliness."6.5 "Only 65% said
rooms were clean enough ." -
6.7 "Breakfast is mediocre."
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6.3 "Average amenities."6.3 "63% thought the
building was acceptable ." 6.2 "62% considered thelobby entrance to be so-so ." -
6.2 "Rooms are ok."6.5 "Only 65% said
rooms were clean enough ." 6.6 "Beds were acceptable for 66%." -
5.2 "Average comfort."6.6 "
Beds were acceptable for 66%." -
4.2 "Value below average."
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4.0 "Internet is poor."2.2 "78% said the
wifi quality was bad ."
Overall Rating
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8.5 "Food is delicious."
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8.0 "Location is great."9.4 "94%
liked the proximity to sightseeing ." -
7.7 "Good service."7.9 "79% found the
staff to be very friendly ." -
7.2 "Good bar."
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6.9 "Breakfast is mediocre."5.1 "
Breakfast prices were ok , according to 51%." -
6.5 "Average cleanliness."6.2 "Only 62% said
rooms were clean enough ." -
4.9 "Not very comfortable."4.0 "60% said
rooms were small ." 3.0 "70% thought it wastoo noisy ." -
4.9 "Vibe wasn't good."2.5 "75%
criticized the unstylish hotel ." -
4.3 "Internet is poor."
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4.1 "Value below average."
Overall Rating
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8.9 "Location is great."9.7 "97%
liked the proximity to sightseeing ." -
8.5 "Food is delicious."
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8.1 "Great service."8.1 "81% found the
staff to be very friendly ." -
6.8 "Breakfast is mediocre."
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6.6 "Average amenities."6.6 "66% thought the
building was acceptable ." 6.2 "62% considered thelobby entrance to be so-so ." -
6.5 "Average cleanliness."6.2 "Only 62% said
rooms were clean enough ." -
6.4 "Rooms are ok."6.2 "Only 62% said
rooms were clean enough ." -
4.8 "Vibe wasn't good."2.0 "80%
criticized the unstylish hotel ." -
4.3 "Value below average."
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3.6 "Internet is poor."2.3 "77% said the
wifi quality was bad ."
Overall Rating
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9.0 "Terrific location."9.7 "97%
liked the proximity to sightseeing ." -
8.1 "Great service."8.6 "86% found the
staff to be very friendly ." -
6.2 "Average cleanliness."5.8 "Only 58% said
rooms were clean enough ." -
5.9 "Rooms are ok."5.8 "Only 58% said
rooms were clean enough ." 6.4 "Beds were acceptable for 64%." -
4.9 "Not very comfortable."4.3 "57% said
rooms were small ." -
4.6 "Value below average."
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4.4 "Vibe wasn't good."2.0 "80%
criticized the unstylish hotel ." -
3.8 "Internet is poor."2.3 "77% said the
wifi quality was bad ."
Recent reviews
- All reviews
- Positive
- Neutral
- Negative
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6.0review from
I didn't like the size of the room too Small
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5.7review from
I liked being able to purchase on the internet I did not like getting double charged for the stay because the KAYAK/AMOMA credit system was not working. I also did not like getting fraudulently charged for food I did not order nor a long distance phone call on a room phone that did not work. I will not be booking with either Hilton or Kayak in the future.
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6.8review from
can hear the foot steps of the people above me !
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7.1review from
Extra thin walls, could hear children crying at 1am
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8.2review from
Beds were comfy, gym small, food in restaurant was tasty. Outdated showers, expensive food and room service, small gym.
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8.0review from
Good view. Bed a bit soft.
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10.0review from
Clean room and comfortable bed. Limited fitness center
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5.7review from
I honestly don't have nothing really good to say I booked a double room with 2 beds I get I queen bed couldn't even get a roll away we slept so uncomfortable it was the worst experience I had in a hotel I told the staff and they told me a manager would call me the next morning Bt never did worst hotel experience ever
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6.8review from
The location was convenient, the bed was comfortable, and the staff was very pleasant and helpful. For such an expensive stay, there were few amenities. Traveling with an infant, it was very inconvenient not to have a fridge or microwave in the room. We ended up ordering a bottle warmer from Amazon Now because there was no other way to warm his bottle. Also, the internet connectivity was poor. The parking fee was very high. .
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2.0review from
The view is the only thing we enjoyed. Horrible customer service. My fiancé and I were treated very poorly and when I talked to the manager Jeff, he was very apathetic. We asked for 2 bowls from Jeff later on and they never came. I had to go down to the front desk to grab the bowls myself. We also needed assistance with the television and no one ever came to help. If you are looking for a place where you are ignored and treated poorly for $200 plus a night then is your place. I am astounded that a place like the Hilton could hire such an awful manager as Jeff.
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8.8review from
Staff was nice helped out with everything I needed. Breakfast was good. Rooms clean and comfortable. If you are indecisive about hotels go with this one....won't be disappointed Being that it was super bowl weekend price was out of control
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10.0review from
Thanks to everyone but Patricia and Usha were so amazing and pleasant N/A
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8.5review from
Location Seemed like it was more fore business stays.
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7.1review from
La ubicación del hotel El personal de la recepción no es amable ni amigable con los huéspedes.
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7.7review from
The view was amazing and it was centrally located. The wifi was not free and I was bumped from a room with double beds to a room with a single bed. I would have been okay with the change if I had been notified beforehand or been compensated somehow.
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8.0review from
Great Location and professional staff. Small rooms, no small cooler for beverages in room. Small bed the size of a double. No room for toiletries in bathroom. I requested a quiet room and was given one right next to the elevator, go figure.
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8.2review from
Friendly staff, quick check-in and check-out Great location between Financial District and Chinatown and within walking distance to Union Square and Telegraph Hill Very expensive parking ($45) Very simple, no frills hotel, not attractive as other Hilton venues
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6.0review from
Great location. I booked via kayak and which routed me via priceline. I paid extra for a queen bed with a bayview on a premium floor. However when I got to the hotel they said there is no such combination only the king beds have that combination. They either had a city view on a premium floor or a bay view on a low floor - where you could not see the bay. After some negotiating I settled on a double bed on the 18th floor with a bayview. Be careful when booking thru third party sites, it seems the descriptions are misleading.
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10.0review from
Close to china town, walking distance to union square, it has VIP lounge area with food, it's clean, good rate. Easy cab access. Friendly staff Nothing
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6.0review from
The dingiest and least-attractive Hilton I've ever seen. $50 for parking? Really?
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8.2review from
Beds were comfy, gym small, food in restaurant was tasty. Outdated showers, expensive food and room service, small gym.
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8.0review from
Good view. Bed a bit soft.
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10.0review from
Clean room and comfortable bed. Limited fitness center
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8.8review from
Staff was nice helped out with everything I needed. Breakfast was good. Rooms clean and comfortable. If you are indecisive about hotels go with this one....won't be disappointed Being that it was super bowl weekend price was out of control
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10.0review from
Thanks to everyone but Patricia and Usha were so amazing and pleasant N/A
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8.5review from
Location Seemed like it was more fore business stays.
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8.0review from
Great Location and professional staff. Small rooms, no small cooler for beverages in room. Small bed the size of a double. No room for toiletries in bathroom. I requested a quiet room and was given one right next to the elevator, go figure.
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8.2review from
Friendly staff, quick check-in and check-out Great location between Financial District and Chinatown and within walking distance to Union Square and Telegraph Hill Very expensive parking ($45) Very simple, no frills hotel, not attractive as other Hilton venues
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10.0review from
Close to china town, walking distance to union square, it has VIP lounge area with food, it's clean, good rate. Easy cab access. Friendly staff Nothing
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6.8review from
can hear the foot steps of the people above me !
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7.1review from
Extra thin walls, could hear children crying at 1am
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6.8review from
The location was convenient, the bed was comfortable, and the staff was very pleasant and helpful. For such an expensive stay, there were few amenities. Traveling with an infant, it was very inconvenient not to have a fridge or microwave in the room. We ended up ordering a bottle warmer from Amazon Now because there was no other way to warm his bottle. Also, the internet connectivity was poor. The parking fee was very high. .
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7.1review from
La ubicación del hotel El personal de la recepción no es amable ni amigable con los huéspedes.
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7.7review from
The view was amazing and it was centrally located. The wifi was not free and I was bumped from a room with double beds to a room with a single bed. I would have been okay with the change if I had been notified beforehand or been compensated somehow.
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6.0review from
I didn't like the size of the room too Small
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5.7review from
I liked being able to purchase on the internet I did not like getting double charged for the stay because the KAYAK/AMOMA credit system was not working. I also did not like getting fraudulently charged for food I did not order nor a long distance phone call on a room phone that did not work. I will not be booking with either Hilton or Kayak in the future.
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5.7review from
I honestly don't have nothing really good to say I booked a double room with 2 beds I get I queen bed couldn't even get a roll away we slept so uncomfortable it was the worst experience I had in a hotel I told the staff and they told me a manager would call me the next morning Bt never did worst hotel experience ever
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2.0review from
The view is the only thing we enjoyed. Horrible customer service. My fiancé and I were treated very poorly and when I talked to the manager Jeff, he was very apathetic. We asked for 2 bowls from Jeff later on and they never came. I had to go down to the front desk to grab the bowls myself. We also needed assistance with the television and no one ever came to help. If you are looking for a place where you are ignored and treated poorly for $200 plus a night then is your place. I am astounded that a place like the Hilton could hire such an awful manager as Jeff.
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6.0review from
Great location. I booked via kayak and which routed me via priceline. I paid extra for a queen bed with a bayview on a premium floor. However when I got to the hotel they said there is no such combination only the king beds have that combination. They either had a city view on a premium floor or a bay view on a low floor - where you could not see the bay. After some negotiating I settled on a double bed on the 18th floor with a bayview. Be careful when booking thru third party sites, it seems the descriptions are misleading.
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6.0review from
The dingiest and least-attractive Hilton I've ever seen. $50 for parking? Really?
