4.0
BEWARE! You will be forced to pay a VERY EXPENSIVE ($400) insurance and there is no way to get out of itReviewed May 22 2023
review from![kayak]()
2.0
Tank nur zu 7/8 voll, unmöglech mit dem selben Tankniveau zu retournieren --> Payless macht auf Kosten seiner Kundschaft Gewinn; trotz schweizerischer Haftpflichtversicherung inkl. vollständiger Übernahme jeglicher Kosten im Zusammenhang mit einem Schaden am Mietauto muss zusätzlich bei der Vermietung eine Basisversicherung (Deposit = 3'000 USD auf EINER Kreditkarte) abgeschlossen werden. Kann man das Deposit auf einer Kreditkarte nicht zur Verfügung stellen, muss die nächst höhere Versicherungsdeckung gewählt werden, was in unserem Fall letztendlech zu einem mehr als doppelt so hohen Mietpreis geführt (ursprünglich 402.49 USD; verrechnet 905.02 USD) hat im Vergleich zum online abgeschlossenen Mietverhältnis. Das nächste Mal nehmen wir in jedem Fall eine andere Mietwagenagentur.Reviewed Apr 22 2023
review from![kayak]()
2.0
Payless forced me to buy insurance, even though I was already covered, that was equal to the cost of the rental for the entire week! As a final insult several days after I returned home they charged me another $75 for another undisclosed cost. Worst experience to land in a foreign country an immoderately get taken for a ride. Never rent from Payless.Reviewed Apr 19 2023
review from![kayak]()
8.0
Insurances are not optional and they cam be quite expensiveReviewed Apr 11 2023
review from![kayak]()
2.0
I will never rent from Payless again because of excess charges.Reviewed Apr 10 2023
review from![kayak]()
8.0
Better disclosure of insurance cost in excess of third party liability included in base price. Challenging drive to/from airport area after pick up and then return of vehicleReviewed Mar 1 2023
review from![kayak]()
2.0
Didn’t give us a 4 wheel like we asked forReviewed Feb 22 2023
review from![kayak]()
4.0
Insurance fees aren’t shown anywhere until you get there and car wasn’t in great shape.Reviewed Feb 21 2023
review from![kayak]()
4.0
I was very upset when I arrived to pick up the vehicle and they tacked on a lot of other fees. what Kayak showed as only $400 ended up being over $700!!! kayak needs to do better showing the whole cost of the rental so we aren't blind sided when we arrive.Reviewed Feb 20 2023
review from![kayak]()
2.0
Payless is fly by night at best. In our case, we got to San Jose at 9 pm where Payless then told us they did not have any car available despite our reservation. We checked with other companies and were told the cost would be ~ 3 times that quoted by Payless. In short, anyone planning to rent in Costa Rica should expect to pay US$ 100-150/day, in large part because of mandatory liability insurance, and other taxes and fees. Instead, we chose to hire drivers because we went direct to places we could and liked to walk...Reviewed Feb 12 2023
review from![kayak]()
10.0
We weren’t aware that there was a mandatory liability insurance required. I purchased the extra insurance at the time I made the reservation and thought that would suffice. I would suggest including the mandatory expenses at the time of booking to avoid the confusion.Reviewed Feb 10 2023
review from![kayak]()
10.0
Reliable vehicle, easy checkin drop off and shuttle to airportReviewed Jan 29 2023
review from![kayak]()