I picked up my rental very late at night and was handed keys and told to bring it back charged. I didn’t realize it was fully electric. Unfortunately that made for a terrible experience.
They rented all their cars to others due to a diverted flight. They ignored all the reservations people had made, including mine. I only got a car last minute, after waiting in line for over 30 mins, when a lady decided not to drive a huge Suburban, so I took that.
I was charged a late fee that should not have beenn charged. Otherwise, good experience
Easy pick up and drop off. Reservation was for a minivan but we got a Denali. Would’ve preferred a minivan because the trunk in the Denali was very small and a minivan trunk is great. Biggest problem was that the car absolutely reeked of marijuana. We thought it was the garage and drove away incorrectly assuming that. Tried to contact customer service when we realized it was the car, but it was late at night and they didn’t open until the next morning. They did offer a car exchange but we were an hour away at a family wedding and didn’t have the flexibility in our schedule to make the trip back to the airport.
When I checked in at the counter, the rep had me sign papers saying the car had a full tank. Once I arrived at the car, I noticed the car was only had a 1/4 tank of gas and the mileage did not match. I was in an extreme hurry to make an appointment and I did not have time to wait in line at the counter again because there were about 20 people in line. I have pictures of the gas tank and mileage to share if I can send to someone via email. I would just like to be refunded $35 to pay for that extra gas I had to buy because I returned it on a full tank. Again, I signed the original paperwork saying I would return in on a full tank because I was told the car was on a full tank. The fact the license plate matched the paperwork but the mileage was not correct tells me someone just made a honest mistake. Can I get a refund for $35?
Pricey but the best price available. The Dodge Hornet Hybrid was (surprisingly) an excellent vehicle. The entire experience was great.
