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It is great that the hotel is on a main street. However, there are taller buildings around it, so it is difficult to see the hotel as you are driving down the street. It is easy to pass by it more than once and not see it or the entrance driveway. Once you get there though, the hotel is very satisfactory. It has all of the important amenities, is clean, and the staff is helpful and friendly.
The breakfast was great and the woman who served the breakfast was absolutely delightful.
Staff was excellent, very friendly professional and courteous. I would love to stay there again. We had 4 adults and one child between 2 rooms. Hot tub was actually hot, pool was very pleasant.
The staff was great. And the breakfast was super.
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Room, lobby, gym pool all vey new and tasteful. Be sure to ask for a room close to lobby if walking is an issue. Some rooms are quite a hike. Nice and quiet on a weekend. Walking distance to nice casual and more upscale restaurants. Check out Proctor's Theater and the weekly Greenmarket Continental breakfast overpriced for quality of food. Coffee maker in room did not work. Coffee and breakfast in lobby 20-30 minutes late setting up on a weekend. But front desk staff adjusted bill accordingly.
Last minute accommodation the room and bed were comfortable, air conditioner worked well on a humid day and breakfast was good. Hallways to room need upgrade, utility room doors should be closed
Well the staff was very nice clean room The wait for the food for breakfast they needed more staff to feed all the people in a timely way
The one redeeming quality was the kindness of the staff. Professional, and doing a good job of customer service at the front desk despite their meh hotel. I assume it's someone else that is responsible for the poor management of the upkeep. This seems like a very old building. They are renovating which is fine, but they put up yellow caution tape everywhere in a half ass way that makes it look like a crime scene. Not very clean. Shower mat which was glued in place was dirty. There were dead bugs, luckily didn't see any live ones, but there was a general lack of effort throughout the hotel to clean stuff. I thought the price was high already, but the staff told me that I actually got a really good rate. In the end, a little over $100 for a standard room. What a joke. Never going back there.
Not very much Not clean at all exception the lobby ! They should call this hotel WORST Western.
Room was clean and tidy, Really not much else as it was a one night stay. Upon checking out a staff member felt that it was ok to use explicit language in front of my 3 year old child.
Staff are nice, breakfast and location good. Plumbing is horrible, carpets are worn, rooms need sprucing up
In desperate need of an update. The staff was incredibly nice but the carpets and bathrooms were old and many things are broken or not up to date. "Non smoking" but guests and staff smoke right outside the front lobby door. I wouldn't stay here again.
Had to travel to Albany for business. The hotel was located a reasonable distance (w/in 10 minutes) of everywhere I needed to go. Ample free parking, solid WiFi. They were mid-renovation, but they did a fine job minimizing the impact on customers. Staff especially were a big part of that effort, and were all courteous and responsive. All-in-all, would gladly stay again.
The breakfast was dissent. Apparently one of the staff said that the pool was close do to cunstruction and it was not true. My two kids were looking forward to go in it.
I really liked the restaurant, convenient and good selection. I also enjoyed the complimentary breakfast buffet. The rooms and entry to rooms were dark.
Friendly, efficient staff. Outdated hotel. Needs upgrading (new carpets, paint, etc).
The room was great and overall quite clean. Staff was great. There was one or two people at the desks who could have been a little bit better. The guys who were at the from desk were excellent There was an old pizza and the fridge- that was the only deal breaker aside from the price
The bed was comfortable, I guess. The toilet wouldn't flush, the shower was mediocre, the track to the window was FILTHY, the TV in the eating area for breakfast was loud and obnoxious, there was no outlet near the bed to plug in a phone or computer, there was no exhaust fan in the bathroom, etc. It was really kind of gross and I would not go back to that Ramada again. I couldn't wait to leave. I have had much better rooms for cheaper.
not much bad neighborhood, dirty hotel, in need of repair, room was non smoking and smelled like smoke, toilet didn't flush, I would not go back. Ramada should take their name off this hotel.
A man walked into our room with his own key card. Apparently, the incompetent staff gave him the same room after we had already been there for 6+ hours. We were given a new room that night. The next morning, I asked them to check our old room to see if we had left a bottle of shampoo. The staff member went to our NEW room and told my partner she was not supposed to be there. My partnered yelled at her and said that they had put her in this room because someone walked into our original room. The staff member then said, "oh sorry" and walked away instead of engaging with my partner and explaining to her that she meant to go to our old room. The staff member, when she came back down to me at the front desk, told me she went to the wrong room but didn't tell me about the encounter with my partner. My partner told me when I got back to our room and I got upset. So I called and asked why she told her she was in the wrong room. The staff member said she didn't recognize her voice as the person who was on the phone with her?! At this point, I was tired of the incompetence and confusion, so I demanded something be done to rectify our frustrations. The staff member said she'd reach out to the manager to see what could be done, and would call me back. She never called me back. I went to the front desk again hours later to ask if she heard from the manager. I told my partner to just go to the room while I deal with it. My partner came back after 3 minutes because her card key didn't work. The staff member said she didn't hear back from the manager, and instead just gave us two free drinks at the bar and a free appetizer for our troubles. While this entire experience pretty terrible, the only credit I'll give is for the staff member who took it upon herself to do SOMETHING even though her manager was MIA. I appreciated the effort. That aside, incompetence permeates this place. I would never recommend going... at least not at this location.
Cute room, lovely sheets, kind staff, large breakfast selection They do have signs up "pardon the renovation mess" but the first room I was given smelled strongly of damp and mustiness. The staff quickly gave us another room without a hassle, it smelled much better but in the morning plaster had fallen off the window and ceiling.
Price, until we got there cracked ceiling tiles, chipping paint, out of order ice machines, rust on some bathroom fixtures, etc.
Front Desk people should be more courteous.
No hot water in first room and no control of heat in second room.
Location was ok. The bathroom was filthy with hair all over the floor and shower. Hallways were dirty with bags of soiled linens along the wall still at 5pm. Room had a peculiar odor. Booked a king size room-got 2 double. I will not stay here again.
The room was clean. However, the lock on our door did not work, so we were moved to another room. The lock on our second door barely worked. The staff seemed apathetic. The plumbing was very, very slow. We have stayed here many times in the past with good result. Overall, we had a disappointing stay this time.
Proximity to the major highway with easy access to downtown Albany
Location was good near highway It was dark and dirty . There were obvious prostitutes in and out and the hallways were disgust ion and reeked of smoking even in non smoking area .
Comfortable room, breakfast in luxurious dining room, friendly helpful staff, easy to find location near interstate. Pool not accessible for challenged seniors, business center problems, location not near areas of interest
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The shampoo and lotion smeeled great! You had to pay for specialty drinks offered at Continental Breakfast.
The room was clean and spacious. Staff was über friendly. Off the beaten track. The broke down breakfast 20 minutes early. No self serve ice maker, you had to get it from the desk.
Friendliness of arriving staff. Comfort of room. Booked a room with two queen-sized beds and only got a room with double beds.
Room was very clean, front desk staff was professional and friendly, location was close to some restaurants. Gym offered by the hotel was not on site. Breakfast was adequate but not great.
The location was perfect for the purpose of our visit, the room was clean and comfortable and the staff we had contact with was very helpful and accomadating
The room and the decor I wish I could have stayed longer
Location. Within short driving distance to many restaurants. Bed mattress is the soft type. I am used to sleep on firm mattress, so this bed is uncomfortable. Also, the air conditioning fan makes loud noise if you turn the fan at low.
Clean, friendly staff. We were there for a funeral and were able to get a bereavement rate. They were very kind. I wish it had a pool! :) Beds a little uncomfortable, but clean and well appointed. Breakfast was good. But if I needed to be in this area again, I would still stay there. Price was great.
Location No enjoyed stay
Liked all the staffs, they were very helpful and supportive Complement break fast was too good Shuttle service is another plus Perfect for people coming on Business trip ATM, Pool, Coffee maker in room etc., Nothing specific, but a suggestion to have a small Kitchen in the rooms. Also some indoor games like Table Tennis, Pool etc.,
the room was comfortable and clean. the staff was friendly and helpful. breakfast was good. there was a terrible smell in the hallway near our room, which thankfully did not extend inside. We were unable to get extra blankets. Bathroom door would not close properly or lock. Pool areal was way too cold. Seems like the whole place is due for renovation
Great value. Offered extended parking and a complimentary airport shuttle. complimentary breakfast. One of the front staff members was curt. The love was nice but the rest of the hotel needs to be updated. We were looking forward to the pool area but could only use it briefly because it was so cold! There are multiple cracks and open seams in the glass dome roof which allowed in water and cold air!
Staff was friendly. After checking in at 5:00pm I found my room door wide open, garbage in the corner of the room, and no sheets on the bed. The staff quickly gave me another room, but that rooms was lacking. It did not seem all that clean and one of the electrical wall sockets had been pulled out of the wall. I think there are better lodging options in the area.
Comfortable hotel not as clean as could be. Sjower had been sprayed to be cleaned but I have seen much worse though. Also ordered a salad from their restaurant and the carrots were slimy.
Friendliness of the staff Temperature of the room, cleanliness of the carpet, bathroom needs updating.
Low rates, location Older hotel, decent condition
The sign out front was not light up and it was dark. We drove by several times. We told the guy at the front desk and he said I know it comes on at 6:30.
Breakfast Receptionist was very friendly and helpful Lobby looks very nice after renovations Average hotel. Faucet in bathtub was leaking. A few pillow cases were a little dirty. Very humid in room when first got it. A/C took care of it.
Initial room assignment did not work as key would not take. Looong walk to front desk pulling luggage to learn that the room was out of order and should not have been assigned. Got second room next door to initial room which was a loooong walk back. Hotel is so-so at best. Don't expect much.
Too long a walk from the reception to the tower
The bed was pretty comfortable The layout of the hotel is extremely weird. Carpeting was dingy.
What a joke of a hotel. Horrible service. Horrible stay. We'll never go back.
Convenient location, but never going back here. Complete waste of money. We were going there for the pool, which my girls refused to use based on the cleanliness and huge crowd. The bathroom was filthy and infested with bugs coming through the tiles in the floor. The pool was so packed and was extremely noisy in our interior room. Very disappointed.
The staff were pleasant. The towers were far from the pool and although there was an indoor walkway, it was a bitter cold walk. There was no info in the room for hotel amenities, channel listings or nearby attractions.
Very friendly staff. Clogged shower drain that couldn't be repaired. Nothing like standing in dirty water when you're trying to shave your legs after a weekend of camping....
An inattentive staff, filthy shower, no fitted sheet on bed, food on floor.
My wife and I stayed with our 3-month old baby one night in the middle of a long road trip. Location is excellent- close to the airport and many restaurants (and Tesla Supercharger, the reason we chose this hotel). Everything was clean and quiet. Favorite part? The shuttle driver was friendly, and dropped us off at our the Tesla Supercharger where I'd plugged in our car earlier that morning before check out. I anticipate we'll take a similar route for this trip and look forward to staying again.
The night we stayed wasn't very busy, so we were upgraded from a 2 Queen Standard to a 2 Queen Suite for no additional cost. Staff was very pleasant and helpful, and free breakfast was substantial.
Extremely easy to get to off the highway. As soon as we entered the lobby we were impressed with the hotel. It was fairly luxurious compared to anything we had seen in this modest price range. There were two very rapid moving elevators, a beautiful room with only one drawback. The room temperature was set at 66 when we walked in, and it took a while to get the heat up to 72, which was as high as we got it to go, despite setting it at 75. The breakfast was very good. Lots of choices as expected, including fresh fruit, make your own waffles, hot sausages, omelettes and home fries. Many cereals and other fare. The staff was excellent, calling into our room after a short time to see how we were doing. I would DEFINITELY stay there again should the need to go to Albany arise. The typical wall unit for a/c and heat found in virtually all hotels these days took its time to warm up the room.
Excellent service by front desk staff, particularly Steve, who went out of his way to be of assistance. Made the stay more than a chain hotel even None
Location, good breakfast and breakfast takeaway. Good staff, nice restaurant. One of only two good downtown hotels. Entrance to restaurant: seems dark and uninviting, actually i thought it was closed from outside.
We were attending a show at the Palace Theatre and the hotel was conveniently close by. The hotel was nice, clean, and provided a good selection at the complimentary breakfast. Pay for parking
The Hampton Inn facility and staff was excellent When I showed up the hotel did not have my reservation as it was never forwarded by the booking company. The hotel and all others around downtown were sold out. No other suitable options could be found and I was left to find a hotel several miles away on my own. A very poor experience with Kayak and hotels.com
Ideal location for seeing a show at The Palace. Valet guys and front desk were super friendly and accomodating. A+
Needed a place to accommodate family for Thanksgiving week. The rooms were very clean, the staff very friendly, the lounge and restaurant were great, and breakfast was delicious. Plus they cleared the snow off our car in valet.
Location - close to the 'downtown' area where some restaurants were actually open at 9 pm - Albany is a sleepy town...four downhill blocks from the egg, conference center and capitol - OK to walk around no pool, web site incorrectly states no parking fee, whereas the 15 USD are un-avoidable, standard breakfast, expensive per night, even during the week, overpriced to cater to the business folks...
Close to great bars and restaurants I thought the parking fee was included, it is not. But it's only $15 , so no big deal .
Great facility. clean, new and convenient.
Very easy check in process and very affordable.
Convenient to airport; clean (could have used a new shower curtain); friendly staff. Heating unit in room was EXTREMELY noisy; uncomfortable bed; drunk hotel staffer sitting at the bar hitting on my husband.
Lacked nothing except free breakfast.
Staff were great - very friendly and efficient. Foyer was very nice and the bar was super cosy. Great cocktail in bar. Didn't realize there was room service as no menu in the room but on day two I found out there was and had a great meal deliverered. Rooms are a bit old and musty - could do with a revamp. The a/c in rooms was SO loud. Gym is very small and just off the main foyer so people popping heads in a fair amount.
Convenient location, modern. Funky smell in bathroom (maybe in the curtain) no fan in bathroom, night clerk not friendly, breakfast not included in the rate.
Comfortable rooms, nice amenities (pools + hot tub, gym facilities), and an excellent effort by staff to provide concierge, airport shuttle, etc services Room service was sloppy. (two mornings in a row, no toast was delivered with breakfast, and the wrong charge was listed on one room service order.)
Spaciousness and cleanliness of the room, comfort of the beds, very good food and service in the dining room, variety if selections on the menu, complimentary use of computer, monitor, and keyboard in business center, convenient location for travel in the Albany and outlying area. No bad marks.
Simpsons...our attendance at two philadelphia orchconcerts the trak...the pools and workout room All was lovely and I hope to be back fro some r & r in the fall.....looking for specials whenever u care to send them..thank you
The interior courtyard was charming, The staff behind the desk were very helpful and polite. Food in the dining room was delicious.
The layout of the center court and swimming area. Privacy.
The staff are friendly and make me feel like home. The food at the hotel was better than expectations. The hotel smells like a nursing home and the shower is not that great.
We liked the location of the hotel. We did not care for the way that you had to reach the lobby from our fourth floor room. It was very convoluted and out of the way.
Overall, the staff was friendly and the services were great. I was staying at the hotel for the sole reason of taking the Bar exam. While the place was beautiful and the staff very pleasant, there was one major flaw. I stayed in room 351 and the room was repressively hot. No matter how far down we turned the thermostat, it would not get any cooler and the air coming from the vent felt the same (read: warm) no matter if the thermostat was on 60 or 75. I don't like to complain, but it was very disappointing.
I was there for the bar exam. I liked the fact that the hotel staff was genuinely concerned that our stay would be comfortable in order to take the exam. In other words, they took it seriously. I used the restaurant, room service and dealt with the front desk. They were fantastic. One night my air conditioner started to make noise and the maintenance guys were there in less than 5 minutes and corrected the problem immediately. Very professional staff and if I am ever in Albany again, I will definitely stay at the Desmond. Not a bad thing to say...
I loved it, very quaint, quiet, romantic, little on the pricey side though, most people in our convention there stayed somewhere else because of cost.
OK for the price and convenience to Union College, but the hotel is in desperate need of a renovation. Room is old and not necessarily clean, but it was cheap. Would not stay there for more than 1 night.
Staff were ok. Place is a little old and run down. It was what I needed for one night. TV and all the lights worked. Felt as though there was no heat in the room. The heater was loud and kept me up all night but it was better than being cold. Breakfast was terrible and did not have many options other than toast or cereal.
Location being so close to the school was nice. Continental breakfast improved this year as well. Staff was poor with the people skills and ability to help. Hotel smelled like many kinds of smoke.
Great stay and extremely reasonable price
Convenient location off highway. Near many restaurants & mall. Staff was extremely friendly. Would definately stay there again.
I came to this hotel after a bad expreince in previous hotel where I had to cancel my stay. Compared to the previous one, this was a luxery hotel. The hotel staff is polite and you don't feel pushed out even at the end of the stay. Breakfast was decent and family oriented. A bit expensive
Front fest staff were excellent. Made quick adjustments to accommodate our needs each time. Do not book via Expedia or hotels.com. The hotel were not given my updated travel dates. Spent 2 hours " fixing that"
Easy freeway access Worn carpet. Water damage.
It will exeed you expectation from the begening very very goooood hotel to stay in. Every thing was perfect.
The room was comfortably heated despite cold weather and had the appropriate amenities for a one night stay for business There was a check in error where someone else was in my room, which was little disconcerting; however staff checked the room so I did not have to.
Hotel was very clean and neat The cost was a little high
Well appointed, clean, quiet, room with a very comfortable bed. Staff was very friendly. Breakfast was very convenient. No airplane noise for being so close to airport!
fresh, up-to-date room, great comforters, nice bath, friendly staff breakfast was just okay
It was close to what I had to do and convenient.
IK can't complain about any aspect!
Location was very convenient, room was clean. The combination of hot nights, noisy A/C and proximity to noisy highway made for an restless night.
The location was good The room was dusty, the sheets were scratchy, the furniture was old and ratty. Definitely about $100 more then it was worth.
What I enjoy about staying at the Hilton is the atmosphere and presentation of the hotel. Everyone is professional and the rooms are always well maintained. Nothing negative to review. Everything was perfect
The staff was very friendly and welcoming, and they were very willing to answer my (extensive) questions about the area. My room was very clean. The breakfast was a bit pricey.
The room was nice, big and clean There was no parking after we came back from a concert . Also the wait time for the breakfast was insane the breakfast was a bit mediocre the potato were not cook well enough.
Clean, friendly staff First time we had great beds. Our second stay, a few weeks later, the beds were pretty bad, very uncomfortable.
Normally, i am a Holiday Inn fanatic, but my stay with Hilton was over the top fantastic. Everything was perfect, breakfast, the rooms, the bed, and even the shampoo and conditioner. I was shocked to learn that they used Neutrogena products. Pretty cool. The shower was annoying, it kept changing from raging hot to lukewarm on it's own. Not because i was using all the hot water, it was a back and forth thing. That was the only problem. Staff was super friendly, and it was extremely close to University of Albany which was where i was headed the next day. Would definitely recommend to a friend!
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shower very poor conditon of common areas,stairways. toiletleaked,room entrance door wouldnt close properly bathroom door wouln't close, and carpetcorners had lint and food crumbs...They were painting back stairway and spilled paint on steps no dropclothes used
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Quiet location, clean and friendly, nice diner nearby. no
ALL staff were great. Room had fridge & microwave. Clean. Breakfast was less than edible. The yogurt, juice & bagel w/ peanut butter saved the day.
Breakfast was excellent. Staff during our stay was excellent. When I called the desk before our trip, the clerk needed help to find the reservation. Pool was closed when we arrived, then open in the morning and FREEZING cold. The toilet paper dispenser was unglued from the wall.
neat - quiet- this time the room and a fridge and micro wave - perfect location as we were visiting friends and working on photo shoot that needed nature and some urban settings. the free breakfast is ok - staff always pleasant we have stayed here before so I was surprised that on Sun. the room was not done - we left early afternoon around 1pm- got back at 6:30 and the room wasn't made up and bathroom supplies not re stocked- this is the first time we've run into this -
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We were able to get a smoking room. Could not get a discount because I ordered it on line and I didn't see a spot to let them know I have triple A plus, AARP and my daughter has a military ID.
Nice clean room Chose hotel for pool and WiFi. Pool was too cold to utilize and pool are was very dark. WiFi wouldn't work on any device
Personnel were very helpful and excellent amenities.
The room has a fully working kitchen, comfortable bed and a large enough space for a family to stay
Good hvac system and nice breakfast. Sleeper sofa is way too small and only good for one child. There weren't enough pillows and no additional were available when requested.
The room was nice and cozy. The breakfast was horrible, sorry to say, the egg omelets tasted fake and the home fries were absolutely disgusting, I think I'll stick with bagels and cream cheese if I go back.
The cleaning people did a great job and should be rewarded. Pay them more. DO IT
We were in a renovated room, which was spacious and very clean. The staff were all friendly and accommodating. The lobby had free coffee! The location of Cresthill is also close to so much: Dunkin Donuts walking distance, and by car you have whole foods, trader joe's, and restaurants like Cheesecake Factory and PF Changs. Also, the kitchen was amazing! The king size bed was extremely comfortable. We absolutely loved our stay. Pool was closed unexpectedly. They don't provide enough towels, but you can always ask for more. Other than that, it was quite a perfect weekend away!
Large spacious room with a kitchen and sofa bed. The size of the room is good for family with 3-4 kids. The staff is friendly. Very old and does not feel clean. Smell once you walk into the hallway where rooms are. I think it is over priced for what it offer. I have been a lot of 2 stars hotel around east coast on this trip, none of the experience I had like this one. It is not expensive but I don't think it deserves the price (special discount offer, 2 beds room with a sofa bed, $132 inc tax). It has the most *surprise* front desk I have seen for a 3 stars hotel: just a simple counter desk with a computer, the staff does not look professional.
Kitchen, separate bedroom Dated and not super clean
The suite was wonderful. It was a small apartment with all the conveniences. The living room was separate from the bedroom. If the tv was on in the living room, it could not be heard in the bedroom. Great for people who have different bed times.
walking distance from megabus stop from nyc. spacious room
Rooms clean and spacious, Nice clean bathroom and tub. Was promised airport shuttle service to and from airport. Received wrong information and times it was available. I had to take a taxicab. Very disappointing glad I called numerous times or I would have missed my flight.
Great value for the deeply discounted price through Kayak. My late check-in at 1:30 a.m. was fast and smooth. I was able to park near a side entrance. The kitchen was more than adequate. The sitting area was good. Comfortable queen size mattresses. Plenty of hot water, etc. Would stay here again next year. The complimentary breakfast and dinner buffet food was a bit hit and miss but overall o.k. The eggs were over- cooked on the first day of my stay and the romaine lettuce was not the best though the salad dressing was tasty. The coffee was good and the orange juice was just the way I like it.
The room was clean and I found the layout of the room nice for a solo traveler. It was a very nice stay, especially considering the value. I was also pleasantly surprised to have housekeeping come everyday. The bedding could be upgraded and the light posts outside made it impossible to sleep with the curtains open. And the breakfast could be better.