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We liked the quality of service in a beautiful location.It is ideal for us visiting friends and family in the area. We could not fault the service at Warren Lodge and really enjoyed our short stay
Warm and freindly atmospher,excellent food, None
Problem with noisy extractor fan outside the room. Although the hotel was fully booked I was able to switch to a room in the hotel across the square, which is owned by the same company. - Noisy fan, + Good response
Excellent location overlooking the River Thames. Good restaurants and pubs within walking distance. The Warren Lodge was great value. Breakfast was really good. None
Excellent hotel great value for money,breakfast was excellent! Walls were paper thin.
Lovely location & building. Staff were all very polite and friendly - all lovely with my daughter whos two years old. Food was fantastic good value for money. Was lovely being able to feed the ducks with our little girl. Couldn't really comment on any - just one cobweb on light shade in bedroom.
Value for money I could not fault it, rooms were lovely, breakfast was great, staff were friendly.
We loved the location of the hotel and the surrounding area, it was located right on the banks of the river Thames, the breakfast was excellent also the staff at the hotel were very helpful. we have booked into the hotel for an away weekend with friends next year. Parking at the hotel is very congested and at times it is difficult to get into the hotel car park due to poor parking by other guests
nice setting like most hotels, I didn't feel comfortable eating in the restaurant alone
It is situated in a super location and is very picturesque. You can also commute to London easily. The staff were pleasant and the food good. I would have liked a view over the river. Hotel room facilities need some updating. Carpet and bathroom in particular.
Friendly staff, good breakfast I was a bit unlucky with a noisy air ventilation which couldn't be switched off. Have stayed here before without complaints.
The room was clean and well presented, and it was nice to have comfortable pillows. The staff were friendly , efficient ,and helpful ,the younge dark skinned lady on reception especially. At breakfasr on the first morning, the bacon, eggs, and mushrooms were cold, to the point of being a health hazard. I only ate toast the following morning.
hotel was perfect location for our weekend at tool show at kempton park race course Noise from guests who do not consider others when coming in at all hours, woken up several times, last was at 4.15am leaving me very tired next day,
I really liked the pool and fitness area, the general ambiance of the hotel was really good too.
Service was good and room spacious and clean
restuaraunt was very good quality and very reasinable prices the condition of the bathroom was not very good, i would have complained had i paid full price for the room
Hello! sadly only two things, it was easy to find and the food although costly tasted good. I cannot say much as there is not enough time! but lets start with the first thing when you book and confirm your rooms months before you arrive you expect to have the right room 3 doubles and one twin room, not 3 twins one double room? thats the good part of a bad stay!
Convenient location and parking Unacceptable noise in room. Chaos in dining room at breakfast
Room nice a cool on a very hot day, Restaurant Excellent. Food to a very high standard Bath was dirty, thats all
Good value for the money, location, breakfast, service problems with booking.com; booking dates in the hotel incompatible with the details confirmed on the website
Lovely location with plenty of bars and resaurants about.Nice bar attentive staff and has the benefit of a customers car park. My room was the smallest room I have ever stayed in.There was not even a bedside table for an alarm clock.I Had to leave before breakfast so was annoyed to find the kettle was missing and the was no tv remote control.
The restaurant for Breakfast in the morning opened at a good time (7am). My shower didn't work in the room, water poored very slowly and hot water could not be maintained longer than 5 seconds.
Great location in a beautiful area. The hotel is steeped in history and the bar/dining room features a wood panelled interior The hotel is quite shabby a desperately needs refurbishment. The bed linen was dirty. No food available after 9pm. The breakfast was poor, with many of the items listed on the menu unavailable.
I had a single room for one night and everything that i needed was provided. It was comfortable and the english breakfast was first class. Nothing
Reasonably good value for money in a pleasant location. Dog-eared, tired room. Long wait to check out since no one on duty. Piece of string in fish at breakfast. Breakfast buffet had not been replenished so late arrivals had limited selection.
Comfortable bed. The room seemed to be organised wrongly, with the power points for the kettle and desk hidden behind the bed. This meant a tricky balancing act was required to plug the kettle into the tv power point - which meant no tv while using the kettle. The floor boards were also incredibly creaky.
excellent room for price. the staff were really friendly beautiful bar and restaurant. Not 5 star but you are paying 2 star price and youget that and more.
Good food, restaurant and bar areas. The room was very small and not well fitted out. Car park only available after a function had ended.
Very convenient, great location to airport
The Staff were friendly and very helpful. Food is great at reasonable prices, everything looks smart and well organised. it is right next to the tube station which was convenient. The rates are low and you get much more than you expected for this sort of price. the breakfast was great and plenty of choice. Basically I would use this hotel again if I am in the area – very pleasant stay.
More for convenience,as I have to catch early flight. Proximity to the tube is the other plus points. none
friendly staff, convenient location
Brand new, lovely hotel and a superb Garden Inn. Comfortable and crispy clean. Nice staff at the bar and check in. Easy access from Hatton Cross Tube stop. Read a review that transportation was bad and have to agree. Expensive at GBP 4:50 each. Worse yet was the SURLY, RUDE, UNHELPFUL CRETIN that drove the bus. Awful.
The bed was inviting and clean and comfortable. The breakfast buffet was lovely! I didn't have a computer with me so was grateful I could come in free of charge to write an email. There was nothing I didn't like.
The convenient possision, the room was very quiet, no airport noice. The bar area not very acceptable for eating a light meal
Location The hotel was very noisy and the housekeeping staff kept slamming doors keeping us up. In addition we asked a server about the menu and she rudely told us to ask someone else and walked off.
It was just what we needed after a long flight, clean, spacious, modern and comfortable.
location for airport
My wife needed to see a GP and they quickly called one out for us. They were very helpful.
Checkin was quick. Food at the bar was good (see also what I did not like) I picked the hotel because of the name, I stayed in excellent Jury's Inss before, also because it was (said to be) close to the underground & heathrow, Only at the exit there was no indication where the hotel was located, and the hotel was not visible. So I had to ask around, before finding the hotel. It was a bit farther away than described. At check-in they told me the restaurant would be open until 22h30, and gave me a key-card for my room that did not work. When coming back down to the restaurant I was told it closed early, so I had to go to the (overflowing) bar, and had to wait to get a seat. My room was close the the elevators, and poorly insulated, and I heard the elevators moving up and down,and stopping at my floor all night.
The concierge staff were very helpful and friendly,but something need to be done for the check in and check out front liners. We checked in on 25 \nov 2010, arriving about 10 pm plus from Paris enroute to scotland, the check I staff was not very friendly. We checkd out early morning on 26 nov 2010, the check out staff was also not friendly. A simple eye contact would have been helpful for the hotel management.
First off I couldn't book the room through the hotel. I was forced to book with third party online. My bathroom had flooded when I had taken a shower, due to the shower threshold. I had upgraded my room simply just looking for a king bed. The only room available was a sweet which had cost me 275.00 pounds. They only compensated me 50 pounds for a soak and wet bathroom that I had to mop up with all the towels in the room.
close to the airport for our departure home the next day cost means to make our own coffee and tea mini refrigerator nice sized bathroom had to walk along way down a hallway to access an elevator to the 2nd floor and then had to walk back down another long hallway there was urine in the toilet in our "clean" hotel room and the TV was all ready on - it left us wondering if our room had really been cleaned no extra pillows or blankets
the strict minimum!! 14 GBP for wifi
Close to the airport The rooms was far too hot.
Slick check in, very clean and comfortable
Reasonably priced, comfortable, very close to Heathrow No complaints, would stay again.
Relatively clean I chose the hotel because of its supposedly superior pool and fitness room, but they closed right after I arrived. Why would an airport hotel close its facilities at night?
Nothing decor very tired, noisy
Close to the international airport with easy access to cheap shuttle bus service. Rooms were clean and heating/cooling easily adjusted. Staff were friendly and good with children. A good menu for kids. Rooms are very small, even for overnight stay. There is no lift so luggage must be carried up two flights of stairs which is back breaking if your traveling overseas with a large load. They claim to be 4 star which is a bit of a joke... More like 2 1/2 to 3 mainly due to the fact it is dated (looking worn), lack of lifts to upper levels and lacking 4 star facilities. WiFi was a bit dear. Most places in this pricerange where we stayed offered free WiFi.
The food was great, and the service terrific too. Doors a bit scratched up.
Close to the airport. Elegant in its own way. The rooms are a bit small.
Location This hotel is old and not very clean. I am surprised that Marriott has let this hotel go this far in dis-repair. Not worth 200 USD a night.
Staff attention to detail, quality of room and location
Big lounge, helpful front desk service. Discounted pricing relative to other hotels in the area. Outside decor and current renovations give very poor first impressions. Room was typ Marriott-type accommodations. I'd recommend spending the extra $10+ to stay elsewhere if possible, but would consider again at same price range when renovations are complete.
Location Service in the restaurant was very efficient and friendly We were not informed that the hotel is going through a TOTAL renovation. We were initially placed in a recently finished room. After a real ordeal to get there, we found out that our room reeked of chemicals (gave us a headache within 5 minutes and watery eyes), still had some construction debris and the bathroom door handle was not installed. Had to carry all our luggage back and had to be moved to a different room.
Close to airport, clean and upgraded rooms. Dinner was very good and the breakfast buffet was great.
Room is Comfortable and modern. Lobby and pub/bar very spacious and comfortable. Endless corridors and small rooms for such a huge hotel.
Comfortable room and fast internet and ease of taking the public bus system 5 minutes to the terminal cannot be beat. Hair in the bathroom and in the tea cup suggested it did not get cleaned well, and about a 45" wait to get checked in made the stay less than ideal. Both are probably one-off issues though based upon reviews available.
Location, lounge 1.the hotel could not find my kayak reservation so I am Not sure that I paid the kayak rate, in fact there is a good chance but I was charged twice and I'll have to find some way to reconcile this. For some reason the kayak reservations were not acceptable for their confirmation numbering system, the staff acted like they never seen a kayak reservation. 2.none of the hotel had internet access whatsoever it was down all night. Only one staff was manning the concierge desk and with the internet down the line was very long, yet it seems like the staff didn't put 2&2 together....perhaps you should increase the number of people at the concierge desk when the internet is down. At times the concierge would just just disappear I think probably hoping people would just disappear as well. Myself and another guest helped ourselves to the concierge desk computer print out our boarding passes for flights. 3. the entire hotel smelled like smoke despite the non smoking room. 4. the television didn't work in the hotel room and looked quite dated even at the kayak rated this hotel is not worth the money
Proximity to airport Ability to earn Marriott points The hotel was old and in desperate need of an update.
What a great location. As a weary traveler it's nice when everything goes smoothly. Staff was very accommodating .
Location State of repair/decor. Food---terrible !!! Seemed cheap for a Marriott --now understand why.
Location adjacent to M4 -good for connection to London but tube connection better than bus routes. High taxi fares in the locality because of this High taxi fares-charged £28 for 7 mile trip.
The staff were very good. Public areas ofthe hotel a bit tatty but the rooms excelent.
The staff in reception is really rough, especially some guy from indian or middle east, ask the staff to let me join the novotel club for 3 times, but he did not anything and lie to me.
clean, modern and comfortable
The food at the restaurant was excellent - a fantastic meal.
Extremely polite and service-oriented staff. Convenient location. Good value. Flexibility in accomodating a family of four in one room, a rarity in Europe.
Comfortable, clean hotel. No real complaint about the hotel itself but it could be better signposted from heathrow/M4 and the junction
Good service and a decent room. Free wifi. Overall, I was there for 2 days before I left England so it served its purpose. Check in was supposed to be at 2 pm. I got there around 3:30 and still had to wait about 15 minutes before getting my key.
The staff were polite, helpful, and unobtrusive. Also they were well turned out. The evening meal could have been better, however the full breakfast was excellent
It was totally fine for an overnight stay at an airport hotel. The pull out couch was actually more comfortable than the beds themselves. The air-con did not work in our room and they gave us a small fan to rectify the situation. The front desk staff was also very helpful on the phone, but never followed through with the requests we made.
Location of hotel, which allowed quiet ambient atmosphere during the short stay
Convenient for our touring itinery.
This is boutique quality hotel with new amenities, at an amazingly low price. They do this, by offering small, but very nice, rooms with single beds. Its about a 10-12 min walk from the Hounslow East Metro station (4 stops from Heathrow), which isn't actually that bad. Fare is 1.5£, taxi is 20£ or so. (Turn right when you exit Hounslow East.)
It was a lovely weekend break. The only very minor issue we had was that the tv remote control didn't work but apart from that, everything was perfect No bad points
Grounds and location Checkout was slow on the Saturday morning with only 1 receptionist on duty and queues were forming; Also the Duty manager walked past twice and did not recognise there was a problem with people queueing
drinks at bar were a bit expensive
The room was very comfortable, clean and quiet. More choice of seating for eating my bar meal would have been nice. The hot drinks made in my room tasted awful - the kettle?
A very grand hotel but had a very cost feel. We will definitely be going back
Very well situated not too far from London the food was not particularly fantastic
Very nice hotel, and served my purpose well as an overnight stay to be close to Heathrow for an early morning flight back to the States.Nice and quiet, even though it is so close to Heathrow. Don't know who's fault, but when I arrived, hotel had no record of my reservation. a little scarey, as I was being dropped off by my parents, after a 5 hour drive from South Wales, before my flight the next day, back to the us. After probably 15 minutes,the receptionist made a new reservation,and all was well. The other thing that was not good, was that I did not get my 6am wake up call, which could've made for a bad situation, as I was catching a plane! Also, it was not easy to get to off the M4...got lost and ended up on the m25!!
Had to wait for check in, had no record of room with breakfast booked over the internet but found booking was in first name. good job I printer copy to show.
Early check in after a long haul flight was not possible
Proximity to Heathrow airport. Quiet. Brilliant breakfast.
Hotel staff generally good. Room ok, but sink drain a bit slow! Hotel could not find my booking on the system at all - I.E. no record of the Active Hotels booking. So check-in took nearly 20 minutes whilst we sorted out a new booking.
It was equiped with a very nice staff no breakfast deal in a quite handsome amount of money
The assistance of your staff.Did not like being charged £9.00 for taxi to Terminal one as I thought £4.00 was figure mentioned by your staff.Patrick Madden.
We requested non-smoking and breakfast, but it didn't arrange. We waited many time for check-in and check-out.
The room was clean and spacious. Check in staff was unwelcoming. Almost was given a smoking room until I complained. Breakfast was expensive and did not live up to the price. The location is far away from the airport and suited to business travelers. Will not book a room at this hotel again.
Clezan, mostly quite quiet, ideally located for Heathrow / m25 For the second time in succession it took nearly an hour to check in as the Active Hotels Booking had not been received by the hotel. Required phonce calls to Active Hotels to resolve. Not what you need at 7pm at night after a long flight etc etc.
Plenty of facilities; restaurants, gym, spa and shop. However we chose the hotel for its locationa nd the shuttle service. Rooms were clean and comfortable. Thought the internet was poorly priced, i.e. too expensive.
First class all the way Limited menu selectin in the sports bar
Relaxed atmosphere, good food and efficient staff. The excellent poolside atrium closed at 10 p.m. -- a pity because it was a very pleasant place to sit and relax after dinner.
nice room, very comfortable. cheerful and friendly staff. Willing to help. Quite nice swimming pool. Starbucks in the hotel My room was beside a stairwell leading to the carpark and it was left open often. shame the starbucks wasn't 24h
Hotel was of poor standard and looked nothing like it did on the website. the room was dirty and the food far to expensive. Hotel staff had very poor understanding of English or they just didnt want to know. the way out
the room very comfortable....near airport. dining a little pricey..but breakfast buffet very good
The bed was very comfortable and the room in general was very spacious. Staff were courteous and professional and the choice at breakfast was impressive. The corridors are a bit like a 'rabbit warren' and difficult to locate room.Television required better instructions on simply being able to watch basic channels (button 1 didn't give you BBC1 etc).
The size of the room and the Hotel's location poor service at the restaurants
Had an unexpected layover at LHR. Hotel was convenient to airport. Kind staff, was upgraded to a Club floor room. Room was nice, clean, and comfy.
excellent facilities. main restaurant closed. drink and mini bar prices too high
Easy to find, very good parking deal and helpful and very efficient staff. Room very quiet considering its proximity to Heathrow.
Beds were already arranged to accommodate my booking no issues, good comfortable beds and good food. I thought I had booked breakfast with this reservation but that turned out to be extra
Great Value for money!
A bed to sleep Old hotel needs updating
The room was nice. Large and comfortable with a great tv. Bathroom was good size and clean. Most staff members were friendly. False advertisement. Wifi was £15 a day when it said it was complimentary. Fitness center was a JOKE and the pictures on the hotels website should be taken down. Staff in dining room ignored us multiple times so we decided to just order room service. The price of the selections offered was ridiculous even for a hotel. I also informed kitchen staff of a food allergy I have, was told a dish was free of my allergen by three people, and later had a reaction from that food. Educate your kitchen staff on common allergies before you seriously harm someone. We heard doors slamming all night long. We were up all night and miserable the next day. I ended up moving to a hotel that was more expensive and lower quality for the next couple of nights.
Good location for an overnight stay near Heathrow airport. Good breakfast and dinner buffet. McDonald is across the street. Transportion to the airport via Hoppa shutle (LB 4.50 each way). Walk is 5 minutes to frree city buses to the airport .
Being so close to the airport was convenient since I had a early morning flight. There wasn't free wifi and access to public transport wasn't very convenient.
Not much Terrible food, VERY slow internet. This was a Sheraton? Definitely will not recommend.
Good sized room Staff could not find booking, had to wait a long while even though I had my confirmation with me. Room was incredibly hot all night even though we had the coolest setting and highest fan setting on. Rubbish nights sleep and long queue at check out the next morning.
Nothing Dirty and unfriendly staff
Our room was not told that a dinner jacket was needed for dinner
Excellent restaurant. Have used other facilities here in the past but not this trip. Mostly a golf/tennis country club, so busy every day with members It was busy with meetings when we were there and we booked late, so we were in one of the older accommodation units that are getting a bit tired. The newer units are nicer, the old ones need refreshing
Relaxed surroundings The hotel claims, in the facilities information, to have a business centre that provides the use of a computer and suggests that guests do not bring their laptop but they do not have this facility.
We felt comfortable, valued as guests and the service and facilities were very good. In the main restaurant, on my birthday I was brought a special plate with champagne, which was a lovely touch. The information in our room said the main restaurant was shut on Sundays so we went to a place called the brasserie, whose sign said they were open until 8pm on that night, Unfortunately they said they were closing early at 7pm (it was 6.45) as they were short staffed and the said the main restaurant was in fact open, but fully booked. They did actually serve us in the end as we just wanted a quick light meal, so all was well, if a little annoying and confusing.
bedroom was awesome / facilities good / staff effecient no
Very quiet and room was comfortable whilst being very close to the motorway network and Heathrow. The room very very warm despite windows being left open, also along way from breakfast restaurant.
Quality and golf facilities Golf course was very busy
very comfortable room, high standards, great service. Good facilities.
Wonderful location. Reasonable range of meals at the Bar XIX and reasonably priced. Staff very friendly and excellent breakfast. The underfloor heating takes hours to react when you turn it up or down. Whole TV service crashed during the evening and didn't get fixed by the next morning.
being woken up by kids playing the pool early. voices echo and straight through into the room
Very quiet area - Hotel room very nice in comparison to the normal UK Standard
Cleanliness of room N/A
I thought the reception into the hotel was excellent, the staff were very helpful and polite. The room was well appointed, comfortable and very clean.
Close to the airport, quiet, well cooked breakfast, excellent Italian restaurant far too expensive for a transit hotel, no warmth, bereft of human kindness in architecture and facilities, matress well worn, so poor nights sleep before travelling, need a second mortgage to buy food and especially drink
The Execuitve Lounge was very small and uncomfortable and certainly not worth paying for an upgrade to get use of it.
The location, the services. And we really like the casual coziness of the Barhemia lounge and cafe. We always enjoy relaxing there, watching tv with food and drinks.
The bed was extremely comfortable and the room was quiet despite being located across the street from the hotel. n/a
Family room was offered hence we could stay in the one room as a family. Price of the restaurant
Overnight stay at Heathrow, prior ot flight
Convenient to airport. Shuttle bus is GBP 8 per person. If 2 people that's GBP 16. Taxi is GBP 18 - go by taxi! Hotel has a pretty good restaurant. Room upgrade is not worth it - rooms are the same as regular (having stayed before in many rooms here). Good gym and pool. Only 1 computer station in the exec lounge. Should have at least 2. Lots of times had to wait >30 minutes.
We only had a overnight stay in the heathrow Marriott so none of the above catagories apply, Nevertheless our short stay was very comfortable, and I would not hesitate in recommending this hotel
Friendly, attentive staff, who had local knowledge.A welcoming bar, with a good range of quality bar meals to support the restaurant.
staff and decor and spa very noisy.
Peaceful surroundings, good old fashioned service
Proximity to Ascot races The size of the bedroom.. very small for 2 people. Also the bathroom did not have a bath.
Wow it was a fantastic hotel and such value.
This is the second time we have stayed at this hotel. It is out of the way but castle can be easly reached by car. We like to walk so walked to castle which took about two hours.Breakfast was nice.
the beautiful location, the general ambiance of the hotel and the lovely breakast, also the convenience of easy parking the room was rather small and dark
Spa and pool facilities were excellent. Good breakfast. Nice location. We booked two executive rooms. One was very nice but the other was disappointing and in need of a makeover.
Very friendly staff They did not give me the executive double room that I booed. Finally they charged me less as a normal double room
Lovely setting, very attentive staff, Excellent breakfast Rooms rather small.
Lovely service, great food, nice location to the river Make sure you get the right room. Our first room was very are very small and bed wasn't too good but the second room was lovely
Room and ameneties Wanted to extend my stay but hotel fully booked
Breakfast excellent Room was poorly soundproofed to corridor and noisy inside - a/c or pipework
The hotel staff is very friendly, helpfull and professional. The Lock restaurant is excellent: we had a very good dinner.
Hotel staff were friendly also the breakfast and evening buffet vwas excellent none