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Room was clean and quite big. Room furniture was adequate. It was without frills and fancy. The shower area was not properly designed. The shower curtains were not adequate. This cause water to spill over and make the whole floor wet. It became a big mess. Also the vanity area was very small.
Internet was very slow
Great staff. Beautiful decor. Great room. Good location. No complaints
Location is excellent--lot's to do nearby. Room is comfortable. Wifi is free. coffee pot in room. Bed is way too soft. TV has limited channels. Paid parking--$15.00 per day. No full service restaurant--only dinner. Pool is small and hot tub is not inviting. Staff are direct not gracious. No safe in room.
Location Did not serve breakfast before 7:00 AM on the weekend. In town for a soccer game and had to leave the property to get breakfast.
Staff was helpful and friendly. My room was not clean -- dusty furniture, dearty windows, hand cream, that hotel provided dried up.
Good location. Very nice property. Great common area on each floor. Above average breakfast buffet. Friendly staff. Close to freeway. Good internet connectivity. Courtesy computers and printer on ground floor. Noisy in room refrigerator kept waking us up in the middle of the night.
Location, room comfy, and mostly quiet despite 405 freeway nearby. No complimentary breakfast. There's a Denny's on site, where the food can b good or not so good. (Different chefs?). No King beds available, although this may be because I made a late reservation.
Pretty spacious . Nice lighting . Not enough blankets
Location Street noise, no sleep timer on TV remote, stained carpet, got bit by something the first night.
Very clean and comfortable. Great helpful courteous staff. Denny's on-site & room service convenient.
Comfort of toom Bed too soft and lumpy
Friendly staff, clean rooms, comfortable beds Very close to the freeway so lots of traffic noise for the light sleeper....but they do provide earplugs!
I liked the location, it was pretty much 15-20 min away from everything. There's a Denny's right next to the hotel, which you can get room service from until midnight but it's open 24 hours so you can still walk over. The room had a lot of mirrors. The pool is small but convenient for kids. Parking became difficult to find when you get back late, but it was also 4th of July weekend so they were probably all booked. There were some people smoking right outside their rooms.
The location was good being next to the 405fwy and the 101fwy. Getting anywhere in LA seemed easy at this location. The person on staff that attended me didn't seem to pleased to help me and was quite rude. Her greeting was not pleasing at all felt like she didn't care. I didn't even bother to call the front desk and tell them the bathtub was clogged. Would I stay here again. If that lady is still on staff I would stay away from her.
Checking in and out was easy due to the very easy going ans helpful staff. We were there for an event and the location worked out great. Also just down the way arw a bunch of great places to eat. I mainly chose this place because it had a high cleanliness rating. The rooms were fairy dirty and things were falling apart. One of the lights didn't turn on, dust was very visible ans there was a red/brownish stain on the bathroom wall by the switch.
Nice and clean I rented this room 2 months in advance when I was going to my room their was no parking spaces they have 180 rooms and 140 parking spaces the clerk said they did not guaranty a parking space having 2 young children I arrive at midnight to the hotel with no parking I ask cleck for a refund CLERK SAID HE REFUND DEPOSIT BUT It was not possible to get my money from expedia. Plain and simple Dont expect to get a parking space come solo....
Clean room and comfortable beds Check in was a bit slow
The gym was better than other hotel gyms and it was well maintained. The staff was fantastic. I dealt with 3-4 different staff members both over the phone and in person, and all did everything they could to accommodate. I checked in and the room smelled like smoke (room 114). I called the front desk and Grant was able to get me into another room and apologized for the inconvenience. I went to room 111 and it smelled the exact same. I didn't bother trying again. Hotel is overpriced.
Staff was great, location to other attractions The parking garage was pricey considering I paid 200.00 a night should get a discount when staying. The elevators were all not in service. Breakfast was too expensive for a weeks stay. I couldn't find a salon inside for service.
Walking distance to universal and reasonable droving distance to many LA locations. Cost of parking.
Best place to stay when going to Universal Studios, and I go a lot. There's a free shuttle that takes you to the entrance of City Walk or you can walk there in less than 10 minutes via the pedestrian bridge.
Staff and less than 10 minutes walking distance to Universal studio Wait for elevator and parking was pricey
The room was spacious...good pillows. Good gym, nice pool. Two elevators were out (and have been for 3 years!), making trips up and down sometimes very lengthy. You can call the operator each time you go to the elevator asking to be picked up, but how ridiculous for a hotel of this caliber. Restaurant food was boring. All three places to eat at the hotel had the same menu, with tiny differences. The first meal or two it is fine, you can find alternate foods to eat, but after a few days, a change is necessary. It cost $18 for a so-called, all you can eat 'continental breakfast'...yogurt, fruit, cereal, muffins and coffee! This Hilton is near the Universal City Walk, all franchise restaurants so no good food nearby for real foodies...if you like buffets with all you can eat, this is your place.
The staff, the comfy beds, location Funny smells, noisy electronics/shower, parking price. The place is good but could use an update
Close to Universal Studios The outside hallway carpet was greasy and muddy. Even after having them clean it, we continued to bring grease and grime and dirt into our hotel room. Our entry walkway was pretty disgusting because of it.
The pool, corner room & breakfast. The parking situation upon arrival.
Everything was perfect
Location close to airport, breakfast included Rooms were average, lobby more like a budget hotel, mildew in shower. It took 2 phone calls and a 45 minute wait to get picked up by the shuttle bus from the hotel 2 miles away. There was no restaurant on site, a very mediocre fitness area, and no pool, despite ads to the contrary.
IT'S ALL ABOUT THE STAFF.....from our late check- in to shuttle arrival at LAX. Having limited knowledge of the vast local area, we chose this hotel because of the Wyndham name and its location to the airport. Each and every person of the staff treated us professionally, pleasantly and with a sense of real care regardless of the job description. Hats off to this team!
Close to airport
The staff is friendly and the building itself was pretty quiet give its proximity to landing strips at LAX. The exercise facility is quite nice. The express breakfast is limited, but gives a few options. My room was not clean--and frankly wasn't ready when I checked in at 4:00 pm (no bath towels). Toilet didn't flush well. Water didn't drain well in shower.
Friday morning there was a breakfast buffet with egg and sausage patties, waffles (cook your own) , muffins, fruit, coffee, fresh fruit and various waffle toppings. There was instant oatmeal and dry cereal with milk as well. I'm sure I might have missed a few items, but I was very satisfied with the choices. Ample tables and chairs to accommodate everyone who choose to stay there. Bring a tray from the room if you want to take it to go (breakfast in bed?). Warm room. There were too few stations on tv and only one chair in the room, but I'm sure I could have gotten another one if I asked. Wifi was spotty on 6th floor. Parking fee of $15 was unexpected.
I called hotel 3 times and shuttle never came at airport. I had to wait for 1 hr finally I took a cab to hotel DO NOT take this hotel if you want shuttle from airport.
Super amazing beds! Breakfast is decent. Staff were all very friendly and helpful. Climate control didn't work in room, I don't think it worked on the entire floor so be sure to ask about it when you check in. Hair dryer was from the 80's. Parking for $15 seemed excessive.
Everything in the hotel was nice. Shower was clogged enough that the water reached our ankles. Unhygienic and disgusting.
Easy access, comfy bed, great amenities (tea, coffee, hot water in the lobby), friendly staff The shower head and towels need updating
great breakfast included. airport shuttle was very convenient. staff was friendly. bed was comfortable and everything was clean and up to date.
the location and being close to the airport for an early morning flight The hotel. The dirty worn out wallpaper, the broken AC units, the bathtubs that don't drain durning a shower. The hotel smelled like old cigarettes and the carpet in my room was dirty with crumbs. The pillows are all lumpy and half the size of a standard pillow. We requested different pillows but we're given the same type of gross lumpy pillows.
Called ahead to let them know I would arrive late. They said no problem. When I arrive they gave my room away and instead of 2 beds we got a bed and a pullout. Not OK. The first room they gave us had no water pressure so we had to move to another room. The front desk attendant had absolutely no remorse or empathy about the situation. Terrible service complete and total liars...
The beverly wilshire is just an excellent hotel with warm and cozy enviroment, luxurious and really fancy. Guest is very good served The shower is so weak and has no presure, that you hardly can take a shower.
The service staff was great, enjoyed the hotel staff cars (Mercedes and Rolls Royce) taking us to shopping locations/lunch... and picking us up. The hotels artwork, decor and architecture is one of the best in the World, and we have travelled most of Europe and stayed in their 5 start hotels. The Beverly Wishire gets 5 Stars+ in my book, my 2nd time their and I will return again soon. Dr Phil M
The staff and standards were first class from check in to check out None
The hotel was wonderful in every way. The service was fantastic and all the staff were just lovely. They were so attentive and polite but not 'hovering'. The hotel itself was beautiful and you feel very special whilst staying there. It's quite large but still retains all the privacy you could want. My only regret is that our schedule didn't allow a longer stay to enjoy this wonderful hotel even more.
I loved the total glamour that the Bevely Hills exudes. You can literally bump into Academy Award winners - and I did! It is not easy to find off facility parking.
Staff are excellent at catering to wishes of guests. Restaurant and bar staff well trained and very organized at lunch and dinner. Staff at front desk are best in class.
Location is unsurpassable, very customer focussed. A place to be seen in
This is a classic location with a classic luxury feel to it. A famous hotel - and you can see why It was disappointing to learn when we arrived that the rate we booked in advance with yourselves had changed and was slightly more expensive. However this did not really spoil our stay.
The staff were above and beyond!!!
Excellent service,excellent hotel staff and very clean. .location also good
Just perfect , one of the best hotel in the world , the service is wonderdul.
the service from the staff the location
I was offered a deal through booking.com but by the time it was time to pay, the offer was ignored and i ended up having to pay the tripple of the price i gad from tge biginnug. A clear scam and disregard to their costumers, watch out for this place!!!
I highly recommend this hotel. The staff are excellent. A good location for exploring LA - Universal Studios, Santa Monica, Malibu and Hollywood.
Great staff, location, rooms, bath products, bathroom, all of it. Fab. Love it.
Everyone was wonderful. The rooms were clean and everything was well organized.
The hotel was clean, the service was crisp and friendly, and the style was open and airy.
the location room service food. the french soup was disgusting. There was also no glasses in the room. time it took to get the food valet parking took 15 mins to get our car
Marina Totality , needs upgraded , bathrooms , amenities , need more restaurants .
I liked that the hotel was near the water, close to a concert I was attending. I booked this hotel because they had balconies and it was near the water. The balcony was closed due to renovations. The bath tub was small , hotel was a little outdated. Not as special as a experience as I was hoping for
I can't begin to find words to express how much we enjoyed our stay at the Marina del Rey Ritz Carlton! We arrived on a Wednesday morning with a sick child. The staff immediately took charge helping to get us situated with a room and going so far above and beyond ensuring that our stay was enjoyable. From the person who greeted us to take our luggage, to the valet, to the front desk staff to the wait staff in the restaurant and the gift shop (which opened up for us to get us meds in the middle of the night) to the manager who followed up even after we had left their hotel, every layer was kind, attentive and fantastic! They honestly made us feel like we were at home with family who was concerned about us. What a fantastic experience! T
Staff is great, and generally a very nice hotel. Doesn't live up to our expectations based on previous experiences at other Ritz hotels. It feels tired, not as luxurious as others, and is starting to show some age without upkeep. A simple example would be the pool has cracked tiles and feels rundown.
Hotel staff was outstanding; from valet, front desk & concierge all the way through to pool attendants, room service and bell desk.
I like the avalibiliy of the staff For a younger crowd in there 25-30 age it's not an appeasing hotel it's more for older crowd like 50-60 so for me being a pro Olympic athlete and being 23 yrs old I didn't enjoy it that much
Nice place, but not worth the Ritz premium. I would stay at the JW Marriott in Santa Monica next time I'm in the area.
the atmosphere was excellent, they had two events while we were there and very expensive cars and lots of fancy people, we did not get the deluxe king room the first night although it was booked the food was too expensive, the treats in the room were too expensive, chips would be five dollars and a sandwich 24, we did not know parking was 25 a day and valet parking 36 dollars a day, the first day we were given double bed instead of a king and when i complaint they said that the reservation does not guarantee what we get, they were full and did not have a king bed, the next day they had the king bed so we moved and the room was much nicer, had a balcony and great view, the view room was smaller and no view, no balcony
its close to amenities and it is quiet although i was looking at a driveway from my window.It was comfortable. my stay was too short to tell.
I liked the atmosphere, the cleanliness, the pool, spa, lobby, just everything and it is centally located. We love this hotel, so clean and pleasent. Parking was expensive.
the accommodation is terrible, short of staff, everything is so expensive, I'm expecting five star accommodation, instead I'm getting a terrible room with nothing to offer, I wouldn't recommend to any friend of mine.
Location was one of the advantages that the hotel has and the room was clean parking fees are not realastic at all !!
The convenience of being close to everything, great location! Also the staff was excellent (not so much the valley parking staff) the rest was a great experience I will stay again.
Quality rooms. Comfortable bed. Hotel car park too expensive alongside room expense. No mention of complimentary coffee by reception, room service - not mentioned in the guest information pack supplied within the room.
the conscierge service was superb. James was the one who helped us and worked out great deals for us.
Great Location, short walk to Rodeo Drive etc, friendly relaxed staff. The room was very basic and quite cramped. It wasn't clean, there was dust on all the surfaces and we were right on the main drive into the Hotel so it was quite noisy - avoid the "oasis" wing if possible. There was a lot of noise in from the corridors as well with noisy guests. I complained about this when I checked out, but the receptionist wasn't interested in doing anything about it. Overall it was really bad value for money.
Really helpful at front desk, Amazing location, comfortable rooms.
Pool area / decor / location / staff Bed/mattress
Nice design, excellent staff. everything was fine
Room service was great. Valet was poor. No iron or ironing board in the room. Elevators took forever, but there didn't seem to be a ton of people in the hotel.
The staff is very nice and the balcony in the room was a nice touch. Very inflexible, no option for late checkout or even a cup of coffee on the roof... forget complmentary coffee The bathroom was pretty run down, there were stickers on the ceiling and they didn't even provide bodywash! There was only ONE waitress at the cocktail bar on the roof. It took forever to get a menu and then even more time to place my order. I had one drink and just said "forget it." I've stayed at their hotels in NYC in the past and was blown away by the amazing experience I had there, here I wasn't For the price, I can't say I'd stay at this location again.
Comfortable bed, great food, great rooftop bar/pool, great location. Not enough light in the bathroom, split my head open on towel rack in shower. It's terribly placed....as you look down to step into the shower and lean in....it's right there! Who designed that? And it had pointed corners on it....? Not very thoughtful....
The hotel was clean, the staff was friendly, the facilities were great, the roof deck was nice and the location was ideal.
Cool roof-top pool setup Drinks way too expensive in the bar
The location was great the rooms were very nice
Good location, bus available to Santa Monica, staff friendly especially Melissa
Loved the rooftop bar-fun spot...
Swimming pool, good location, friendly & helpful stuff, very good restaurant.
We loved the view, facilities, great beds and location of the hotel. No complaints.
The remodel is first class. The front desk service was fine. The dining was terrible. Slow inattentive service, overdone steak, raw salmon, overpriced.
My husband and I had a fabulous stay at the Marina del Rey Hotel. Our room had a amazing view of the marina, was very well appointed and the staff couldn't have been more helpful. I would recommend this hotel to anyone traveling to that part of LA.
Vibrant lounge with a nice view of the marina. $30 valet only parking option!! Weird odor in the room
Ambiance was great from the beachy/sea vibe in the lobby with the "flying" seagull sculptures hanging from the ceiling a wonderful scent machine in the lobby that makes you feel like you are at the beach. Very romantic setting at the outside bar complete with couches and fire pits. Beds were super comfortable. $30/day for valet parking is a bit steep when there is plenty of parking around the hotel. Give an option for people to park their own cars, even if you have to charge a fee.
Location and accessibility to Hollywood, Wilshire Blvd and various areas of West Central LA Renovations on neighbouring premises was noisy and hotel double glazing was not effective
Nothing Everyone is rude
Location, cleanliness,staff No
hotel's location is wonderful and to some extent was quiet, staff very friendly and most helpful I faced a problem during my stay, the luck of my room it’s not working for two days and waited in the corridor for 3 hours
location was great! food and drinks at happy hour were great! room small and cramped, hotel needs remodel
Location is great
I liked being right on rodeo dr That fact that they are charging present day prices but have updated anything since the 60's this is not four diamond worthy.
the location is great and it is located in a,quiet area for central beverly hills,one would expect a 'posher' decoration.the rooms were a touch 'tired',the hall carpets greyish with age and the check in was grubby and the walls behind dirty. the definition of double beds in usa needs to be redefined. with the average size of an american bod,i challenge two 'average americans' to sleep in one 'double'
The staff were extemly pleasant.Hotel rooms were great Position of hotel superb.Would highley reccomend.
All the staff was very friendly and helpfull Great location The dinning room is too small and the food not very good.
it wasnt one of my best vacations/although the room was big there wasw no view,the smell of the room was always the smell coming from the kitchen the lobby was small and no seating area,the rooms clustophobic
We liked that it was a small boutique hotel & right in the heart of Rodeo. They didnt have a concierge as such just reception staff & when I asked some directions they girl had absolutely no idea
Team members were friendly, shuttle to Universal Studio mall plus in walking distance if you choose and food was good. We were there for our grandsons birthday First I could have had better room rate then what we got Sheraton is a Starwood management and we are owners of a Hotel in San Diego that is also managed by Starwood.. So I had told the manager checking us in that and he still didn't do anything about a lesser rate. Second under remodeling no ATM machine black out curtain didn't close properly use hair clippies to keep outside lighting out at night..
Location was perfect for me. Rooms were nice and clean. Bed, comfortable. There is construction going at the corner of Lankershim and Universal Hollywood Dr. I stayed for two nights where the construction completed at 11PM the first night. Unfortunately construction continued ALL NIGHT the second night which was a Friday night. I was woken up several times by the work that was going on!
Upgraded to larger family room with Sheik theme when they saw we had kids. Kids liked it. Location great. Porbably slightly older than the Hilton next door.
Was charged a deposit at the hotel, had to pay to park. Also room was soooo cold had to sit in coat and hat, called front desk we were offered a space heater but it was never brought to the room. Called the front desk and was told the heat had been cut back on so heater in room should work now.. It didn't
Arrived with family and Young Children. At midnight had a fire alarm that told us to exit the building via Staircase. We did. carrying 2 children and 20 flights of stairs later. We were told, It was the steam from the kitchen that caused it, go back to the room. 1 am, this gets repeated again. We get told someone was smoking, go back to the room. This happens again. We just go to the staircase with no energy to walk down 20 flights of stairs. We call 45 min. later to find out (false alarm). So next morning - the staff gets approached and we get told oh there was a party on the 21st floor that was using a fog machine. I asked why not have a PA system in the stairs so you can notify the people to not panic or there's a fire on the 2nd floor or anything. They said oh I know.. WTF.. I know. I just left with family never to return to that one again.
They charge extra just to use wifi, which is typically a standard accommodation everywhere. The place is run down.
Clean beds. Parking is expensive ~$55 for 2 days. And if you decide to leave the hotel for few hours to cruise around town, you will pay even more for hotel parking. Nothing is free, not even the coffee in the room. $30 breakfast (basic) per person is ridiculous!
The Hotel Staff was amazing! They went above & beyond to make sure that our stay was everything we hoped it would be. Nothing!
I did like that my room was ready on time and that it had a view. When I arrived there was a leak in the restroom that they did not fix... I has the same issue with the water leaking from the toilet when I woke up the next morning. Also the morning I checked out the TV did not work and I had to call room service to fix it and reprogram it. The price was not up to par with the type of room I was given.
Fantastic staff, great location within walking distance to Universal Studios & not far to drive to Warner Brothers Studios. Rooms are a bit dated & need a makeover, however they are currently renovating the public areas so I am sure they could possibly then start on updating their rooms. The public areas look great.
I loved the location; close to Universal but also a short drive from Hollywood and Warner Brothers. Walking distance to small restaurants and gas stations. The bed was the most comfortable hotel bed I've ever slept in! And the view from the 20th floor was incredible. The room needs some updating. Dings and marks were visible on the walls and the bathroom showed definite signs of wear.
Location, location and location - that's the only thing positive about this hotel. Otherwise, it is no better than a poor hotel with bad everything - Rooms are aged (badly need remodeling) - Rooms are not kept up and clean (there was mildew buildup around the sink and it was blocked for us) - Service is poor (45 min to get shower cap)
All Pay for parking my car
The room was ready and clean! The staff were friendly and attentive. We were only there overnight but it was very nice, quiet enough and clean (which to me is the most important feature)! Nothing, it was all good
It was a peaceful getaway for me and my wife. Very enjoyable and relaxing. Room service was magnificent.
The room was really nice Well satisfied
The hotel is right off the freeway, and the location is amazing. There is a gas station adjacent to the hotel, which was great because we just walked right over to buy some waters.
Clean, spacious, nice amenities. Close to freeway and airport. Lack of nearby attractions. Far from downtown and other tourist areas/attractions.
Everything!!! Parking charge.
Huge rooms deigned and furnished lavishly. A bit too far from any touristy attractions. Not a walking hotel b
Nice decor and great location Charge for parking which is ridiculous. Girl who checked me in was a bit rude
Location and good price Front desk staff / accounting staff are incompetent They double charged for the room and then didn't seem to think it was a big deal. I'm sure it will get refunded sooner or later but just a hassle. First and last Ayres hotel stay
Clean, and luxurious feel. Easy access, and only minutes from Manhattan Beach. Restaurant was mediocre.
The look of the hotel is very cool. The rooms were spacious and clean with a nice bathroom area.
The hotel itself was very alluring. The dark theme made me feel at home. I like the fact it was a renovated apartment building. The finishes and fixtures were very modern. Great and friendly staff The IPad room service needs to be modified. We tried to order breakfast, and after 45 mins of not receiving it, we went downstairs to find out where the order was, and they had only "now" put it in. They could have better coffee machines. I personally do not like drinking espresso in the morning over a cup of coffee.
Over all the whole package. Not one thing.
Service was great and easy. Tablet and iPhone app available to make requesting things a breeze. Rooms are small. Elevator is slow. Stairsway potentially unsafe for older people and children, having narrow steep steps.
location slow elevator
Great staff, great food, great rooms. Very clean. Nothing, great stay!
Great location, modern look, friendly and helpful staff. Heating/cooling fan made noise, water leaked outside the shower.
high price for comfort
Location Cramped room No drinking glasses in room No where to open luggage except on bed
How possible to be rated as 4 stars hotel? it looks like a 2 stars hotel !
The location of the hotel is great, just at Beverlly Hills, clos to restaurants, shopstores and more... The chick and simple design make the hotel something very special. The shower was great like a massage after the long vacation day.
decorations in the hotel, they have a nice restaurant, we could say it is on prime location the walls are so thin and the doors so loosen that you can here every single thing from neighbour's room or the hallway
The beds are so comfortable! The matress, pillows and linenes are all very high quality.
comfortable rooms, clean and nice service loud and noisy parties until late every night in the lobby are not respectful for paying guests. A lot of noise making it hard to sleep before 1AM
Located in a very nice part of LA and the local restaurants and shops are world class. Lighting in room and noise of people going past the room.
Proximity to conference at Beverly Hilton
Good location; great proximity to downtown restaurants and shops. Bed was comfortable, front desk staff was friendly. Bathroom was dingy and difficult to use. Floor, shower and sink basin are concrete and not desirable in any way. Bathroom sink ackward and not conducive to even washing hands. Floor looked dirty. I expected much more from a traditional BH Hotel. Spent a brief moment in the bar. Bar staff was inattentive and aloof. Thermostat in the room was broken and the room was cold all night. I'm the morning, no valet until 7:00 a.m. I had to fetch my own car from the parking garage across the street. I am not likely to return...
Hotel is very well located Not exactly about the hotel, but the taxi the hotel ordered to take me to LAX aiport was very old and dirty, and taxi driver did not want to accept credit card (he only accepted after I insisted).
The staff were very friendly and helpful and very attractive nope, it was all good