Book Sixt car rentals in College Park

Reservation pickup

Pros: Upgraded my car level

Cons: Had to wait at the counter for 45 minutes to pick up a car that I had a reservation for

No Refunds

Pros: Not much

Cons: The company has a buried policy on refunds which basically boils down to "none are given" and/or the first 3 days are forfeit. Additionally, its well nigh impossible to actually talk to a person and, once you manage to speak to someone (tip: just go through the voice prompts as if you don't have a rental agreement yet). To actually request a review you need to email--not call--their refunds department. Long/short, this entire company is shady. You are better off paying a bit more for far better service at an Avis, National, or Hertz.

I would not rent with them again

Cons: They asked me to wait 10-15 until my car was clean. At 30 minutes I was told it was still not ready and I was number 7 on the list of people waiting. They tried to up charge me a vehicle for $40 more a day and I declined. I was the told to turn around and he pointed out all the people waiting also. It had to be 2 dozen if not more. At 1 hour he called with a 2 level downgrade from the vehicle I paid for already. I politely declined and said he should offer me the upgrade for my incovenience but was told he would not do that. At an hour an 20 mins I was advised my vehicle was finally ready. I was given the keys and went to the vehicle. At an hour an 40 mins THE VEHICLE WAS DIRTY!!!! They did not even touch it and there were 7 vehicles in the class that I pre paid just standing there not being used and all were dirty. I will never use this vendor again for my business. Very poor customer service. Their move is to get you in the door and up charge. I watched it over and over during my wait.

Waited 90 minutes for a prepaid rental

Pros: Return was fast & easy

Cons: Why was car not available when I had reserved & prepaid. Waited 90 minutes after counter check in before getting into the car

Unwanted upselling

Pros: Car was in good condition

Cons: Unwanted fees and upselling of their own insurance

Teller tried to give me a bad car replacement.

Pros: Was processed through fast in and out.

Cons: I booked a Toyota Corolla or Similar Mid-Sized car for an extra fee. The teller tried three times to give me a compact car, a Hyundai Elantra. I told him three times that that was a compact car and not a valid replacement. It was a pain to get him to give me the car I paid for. Also I bought the full overage through Kayak and the teller tried to tell me that I was not covered and needed to buy their coverage, despite the fact that this was not true.