Cons: Previous renter(s) smoking cigars in vehicle. Makes for a smelly car...
Oct 25 2016
Cons: Minimal Accessories
Mar 2 2017
Pros: The people, the car, the easy return.
Mar 2 2017
couldn't process my car in Atlanta and I have to p
Cons: i did not like tha fact that they could't process my rental reservation. It was a prepaid reservation, they asked for the card that i used to make the rservation, whichi I did not have with me at the tme. Then, they made pay again for the reservation, they could not cancel the first one so I ended up paying twice for the same reservation. They also did not process the reservation the right way and I had ti pay an extra fee at the end of the 2 days rental period. I would like a refund.
Mar 2 2017
will rent from again
Pros: The automatic kiosk where I was able to skip the long line!
Cons: Upon return there was not an agent available to check us back in and there ended up being quite a line up.
Apr 5 2017
Cons: I was not able to rent the car because they do not accept debit cards for one way rentals. This was very frustrating.
May 4 2017
Pros: Organized, quick and nice people
May 23 2017
Cleaniness of the SUV and customer service at drop off
Pros: Tyrone the agent provided good attention to detail, when completing the contract.
Cons: I paid for an update grade to the rental vehicle, additional $12.00 for nothing. The SUV was not properly cleaned inside, there were white big stains in all of the back seats. There were at least 7 crayons under the driver seat and floor board. I did not have time to return the vehicle due to a standing appointment. When I returned the vehicle the lines were super long and other people standing in the lines therefore you could not pull up and park until other customers moved their luggage out of the way. UNORGANIZED AND UNPROFESSIONAL.
Oct 12 2015
Inexpensive and easy!
Pros: I felt the whole experience was simple - show up, retrieve reservation at the computer station, print my contract, pick out a car, and go! The price was perfect as well.
Cons: There was not a negative part of the experience!
Oct 15 2015
Pros: Nothing. Basic rent a car procedures.
Cons: The options, how long it took (apparently the system kept crashing) and the customer service could've been better.
Cons: cold response from the manager as they didn't had any intermediate or compact car for me. Gave me a mini van which i didn't need as is V6 and consumes more gas. Plus i was driving in mountain region , therefore small cars are easier to maneuver . I asked him to provide me a smaller car even if it was v6 so driving is easier for me. He DECLINED and gave me no options at that price even he had a smaller car honda genset. He wanted to sell me that car at a higher price WHICH ofcourse i won't pay addtional. was out of my budget.
Apr 9 2017
Cons: Their cars have temporary licence plates that expire during the rental period. I was scared of every police car near me. Also when returning the car at ATL custumers are supposed to know that they return the car to Advantage instead of EZ, signs for EZ point to a different location in another building. Very strange operations indeed.
Jun 8 2017
rental car tires were bald
Cons: The first two cars given to me had very bald tires. Then the next available car was a pickup truck. The tires were good but I did not want a pickup truck.
Nov 16 2015
Don't be fooled by the low price...
Pros: Getting in and out of the facility was quick.
Cons: We were told that our reserved car had been given to someone else and the only other car at that price range was a van so the low price that we thought we were getting was increased significantly.
The car- a Hyundai Sonata- REEKED of cigarette smoke.
Dec 1 2015
Pros: We got the car even though our flight was a bit delayed and I was afraid we'd be too late and get charged extra. Customer service treated us very well at the airport and although she was the only person behind the desk, we weren't in line waiting too long, which we appreciated after a long day.
Overall a very positive experience :)
Cons: The car didn't reverse very well, I had to give it a lot more gas, but that is probably a manufacturing issue.
Also, the rental car return in Atlanta Airport is really confusing. There aren't any clear signs about return, other than the general vicinity of the company you're renting from. We also got there at 6am, so maybe the issue was more that it was really early and there weren't enough employees available to direct the customer.
Dec 7 2015
Manually slow, clunky check in process but if you
Pros: Good value for the money.
Cons: Check in is ALWAYS painfully slow. If there is a line at check in forget it, you'll be waiting 45 minutes to check in, and then at best another eight minutes to get your keys....
The cars that I have received have always had some spray disinfectant, like in a hotel room that someone smoked in.
Dec 20 2015
EZ car rental
Cons: The car had hand crank windows and one key lock in the driver's side door that did not lock or unlock the other doors.
Dec 21 2015
Jan 2 2016
will never recommend E-Z Rent-A-Car
Cons: Few customers but the time to get service was about 20-30 minutes.
The first car I was assigned had a tailpipe loose. Had to be assigned a second car.
The two cars I experienced had air freshener that was not pleasant.
The second car had stains in the drivers seat.
The second car leaked water. I took pictures of where the water was leaking into the car from under the dash as well as from the roof/headliner.
They have you inspect the vehicle before you drive, but the garage is so dark and the car was wet it was difficult to inspect. Had to use the phone flash led to provide light to inspect the car.
Jan 15 2016
Never rent a car with EZ again
Cons: They charged us 15 dollars per day for driving from Atlanta to Orlando on the day we picked up the car. Even though it showed "unlimited miles" when we booked online.
Pros: nothing about this no show car rental company
Cons: When I showed up at advantage they told me they had no cars available. They also said since i didn't pay in advance i should go on Hotwire and get a car through another agency. I tried that and the cheapest car was 500.00/day. So I ended up with no car rental. I used business associates at the location i was visiting and taxis for two days. I will never use advantage car rental and probably never use kayak to rent through.
Apr 7 2016
No cars available
Cons: The did not have a car for me although I had a reservation.
Apr 17 2017
Cons: They to make clear that you have to pay for the car with the card you reserved it with.
Nov 1 2015
Pros: Not much.
Cons: Reserved suv not available. Next car showed "Maintenance Required" as I drove off lot. Came back & had to settle for small compact not comfy for elderly parents for same price. Will not use Advance in future.
Nov 9 2015
Unacceptable customer service
Pros: We returned the vehicle and was accused of denting the front bumper. When we tried to explain we did not do it, the female inspecting the vehicle became very rude and disrespectful. We told her no one ever did a pre-inspection once the car was in our possession and we were told that was our fault but as we were leaving after dropping off, we witnessed the person verifying information before the cars are driven off the lot, inspecting vehicles. We notified our insurance company about the situation and things are being handled. Needless to say, we will NEVER rent a car from. Advantage at Atlanta Hartsfield airport. They're customer service was unacceptable and we think they are trying to get paid for something that we did not do.
Nov 13 2015
Nov 18 2015
Pros: Staff were so nice!
Cons: They didn't have a car seat we requested, took over 45min to get one.
Nov 23 2015
Wonderful service with Advantage
Pros: Great personnel at the Atlanta airport, well-organized, and helpful. Car was clean and ready to go; no problems on the road at all.
Nov 30 2015
Pros: Had the car for 3 hours more than planned and they charged half again of the total rental.
Dec 9 2015
Not the best, but mediocre
Pros: The representative at the counter was pleasant.
Cons: The vehicle needed an alignment, not a smooth ride and was dirty.
Cons: I had to wait to get the car key.
The car was not readily available.
Apr 6 2017
Cons: The internet booking system said there was a rental available when in fact they had no cars. This issue should be addressed.
Apr 22 2017
Pros: XM radio, Quick and easy in and out, good fuel mileage only $25.00 to refill car.
Jul 20 2017
Pros: Reasonably Priced.
Cons: Had to wait 40 minutes for Budget to get the car washed and brought up to load our luggage & leave.
Nov 1 2015
Atlanta airport rental
Pros: Car was a manual
Cons: It took a long time to get my rental car, do to only one person that was working late night when I arrived.
Nov 8 2015
Cons: Charged 3 days for a 1 day rental. When I complained they said they changed the billing, but only charged the 1 day fee as well as the 3 day fee. An overcharge of over $200.00. Still not resolved one week later.
Nov 9 2015
Not the car I reserved
Cons: Long wait at the counter. Reserved an SUV, and all they had was pickup trucks.
Nov 12 2015
Great car, easy to rent, P/O and D/O was a snap!
Pros: See message subject - great experience!
Cons: As someone who has spent 10+ years designing surveys for companies might I recommend changing the default position of the rating scale questions in this survey from the base point of "Excellent"? That is very bad practice and definitely not something that Confirmit would have recommended :)
Nov 20 2015
AWESOME CAR- VERY CLEAN- Great Customer Service
Pros: Pickup was effortless. Car was great and efficient on fuel. Very very clean and drop off was effortless!
Cons: I wish I had scored a better rate, but it was a last minute trip! :)
Cons: i had to wait in a line for about 2 hours to get a car and another line to return the car. Staff kept talking that they can't wait to go home while processing my order.
Mar 21 2017
Watch those blind charges!.
Pros: Dropoff was quick and could not be easier. Very polite service on this end.
Cons: Every add-on that could be added on was done so. You must OPT OUT of those charges. Taxes are unavoidable, but they will add on the maximum insurance possible. Read carefully before you sign.
I could also do without all the agents chatting personally between each other during the entire transaction. Very unprofessional. Given the location and quality of the staff, this will likely not change.
Oct 16 2015
Pros: Upgraded to a BMW X5
Jan 3 2016
Pros: gas mileage.
Cons: The rental price for the time rented was not fair or equal, being that the car was supposed to be returned to a Northern location. Driving a front wheel drive threw a storm with my wife and two young boys. After calling Avis to inform the return station of drop-off they were closed at 7:00PM. This was my first time renting a car and the experience was not good at all. After witnessing the price my family paid for a day rental is equal to a price of a month rental I felt as if I was robbed. this will be my last rental, we as a people will never prosper if these are the standers we live by.
Feb 22 2016
Pros: Easy to find
Cons: Couldn't find a gas station nearby
Mar 30 2016
The vehicle picked up in Orlando were not up to no
Pros: They eventually got me a good car. The first two had issues. One was mechanical and the other was physical (dirty)
Apr 10 2016
Pros: Pick up area was excellent at Atlanta Airport but Drop Off location was not as easy. It was dark at the time & we were not familiar with the Cleveland area. Drop Off is an industrial area not within Airport Property. We were using Goggle Maps & it was confusing. Just barely made grace period due to construction areas in Tennessee.
Cons: Location of Car Drop Off
May 1 2016
Horrible from start to finish
Pros: The car was ok
Cons: Everything but the car was absolutely horrible
May 1 2016
Cons: I cancelled it upon arrival and booked a Payless car which ended up being $500 cheaper, even tho the Payless car was a standard SUV and the Avis one was a smaller SUV
May 3 2016
Cons: have never taken insurance in my lifetime. Avis added it to my bill and when dropping off in Newark, they said I would have to take it up with Atlanta.
Cons: No cruise, hubcaps were constantly loosening up, car idled rough, fair gas mileage
Jul 12 2016
Pros: It was easy check out and return
Jul 13 2016
Cons: I will always rent though here
Aug 7 2016
Will Never choose Enterprise again, even if its th
Pros: The gentleman at my drop off point was very apologetic and heard my complaints with genuine care and concern.
Cons: Anyone who thinks a Hyndai Santa Fe is a standard SUV should have their head examined. Its a crossover for goodness sake. Trying to put 4 adults + bags into this vehicle for a 10 day trip was a joke! Not to mention when we got to Atlanta, after we checked out and PAID ... they didn't even have a car for us??? WTH? How does the desk not communicate with the lot across the street... Hey the lady that made a reservation a month ago for a "standard SUV" is here and we are sending her over. The lot guy literally ran around and talked to his manager for 20 minutes telling us he just didn't have anything, but we could take this KIA Sorento?? Again.... not a "standard SUV" and there was no way in heck we were getting our bags and bodies into that vehicle. The Santa FE happened to roll in fresh from the car wash... but still not that clean? When I got in I was shocked to find it was manual seats and couldn't even get the seat up high enough to see out, as I am only 4'10. The key fob never worked to open the back doo and it took us 30 minutes to figure out where the button was to open the gas cap... (in fact we googled it!) I have always rented from Avis here and come to Georgia quite often.. I will be going back to AVis as they at least always have a car and the cars are always very nice. You get what you pay for!
Aug 14 2016
Pros: Everything ready when I got to the counter, no hassles.
Aug 18 2016
I had some extra bags and the agent provide free u
Pros: car was clean and a pleasant drive
Sep 5 2016
Enterprise is a 10. Much more than expected
Pros: Headed to TX for family vacation so reserved a larger vehicle than we own to have more room for grandkids and stuff. Online reservation was quick and easy. At pickup the clerk asked about the logo in my shirt. I work for an automotive dealership and asked if my brand was available ( my adult children would never let my live down driving an inferior product!!). The counter clerk said he would check. When the attendant pulled my vehicle around for me, not only was it my brand, but was the upgraded luxury edition. I was speechless. The vehicle they gave me normally rents for double what I paid. Thank you Enterprise for a very comfortable trip. BTW, the kids were very impressed with mom and dad's ride
Sep 27 2016
Exceptional customer service
Pros: Not a joke, but I would love to employ that lady who serviced my request. I observed her am and in comparison, I figured out she was just very fast and efficient.
Oct 24 2016
Double check the price at pickup
Pros: The car was beautiful, everything worked well. No hassles after pickup. Drop-off was really easy.
Cons: Tried to charge me $100 over the agreed price at pickup. Getting hand controls arranged over the phone was a big hassle.
Nov 23 2016
As smooth of a process as you could hope for.
Pros: I reserved the rental online. I spent about 10 minutes picking it up and less than five minutes dropping it off. Everyone was friendly and professional, Plus the van was very nice.
Cons: Renters must be flying in from outside of Georgia to use the service which has a 150 mileage limit. This service shouldn't be included in searches unless these stipulations are made up front - they are not - rather found in the fine print.
Jul 14 2016
My reservation was for the Atlanta airport. They
Cons: They said they gave away my car because I did not pick it up at noon...my flight was scheduled to land at 2:30 pm, which it did...SCAM!!! Will never use again!!!
Jul 21 2016
Car was not ready 25 minutes prior to pick up.
Pros: Short line. Quick check in and check out.
Cons: I booked our reservation as for an 11 o'clock pick up. Our flight arrived early, and we got to the rental car counter about 25 minutes before that. I do this all time. It's normally no big deal. We were told that we would have to wait until 11 o'clock. They had no cars. When I approached the counter to see if any other cars were available, I was told they had a Kia Sol for me. I assumed this upgrade was complimentary. I was wrong. We were charged an extra $50 for the car. Here's the thing though, when we were down in the car, I saw at least 2 compact cars (which is what I ordered) just sitting in Ace's parking spaces, ready to go.
Dec 4 2016
Cons: car had a bad transmission, though new.
Jun 17 2017
VERY unfriendly desk agents and broken GPS
Pros: One of the men who helped examine my car on drop off was very courteous, but the manager of this location was very aggressive and rude. One of the men who helped check me out suggested I call Amex to be reimbursed for scratches on my back bumper that should have been recorded by man who gave me the car in parking lot.
Cons: Rude check in staff and manager. Initial GPS given didn't work. Parking lot attendant was not available to answer questions re: car after handing over keys and was difficult to locate. Manger was extremely aggressive and rude when I returned the car with minor scratches on back bumper. When I explained these scratches should have been noted during check in process, he dismissed me. The parking lot attendant during check out was very courteous and introduced me to very pleasant desk agent who suggested I call Amex to be reimbursed for these estimated $500 in damages. If it weren't for the friendliness of the checkout parking lot attendant and very helpful desk agent, I would have been exceptionally frustrated. However, their wise advice enabled me to call Amex (credit card I used to book car) and file an insurance claim immediately.
I will NEVER use ACE again and actively tell friends/family to avoid this car rental company at all cost.
Jun 19 2017
Cons: the back seat belt didn't work, the engine had problems, the windshield wipers didn't work well. It felt like an old car that had a lot of problems with and they were just limping along. I would not recommend again!!
Aug 12 2017
Car was full of ants. Hard to locate attendants at pickup and drop off
Pros: I guess it was cheap, but not with the slight savings
Cons: The car was full of thousands of ants that crawled everywhere while I was driving and got into my bags.
The pickup and drop off area is a tiny stand that is hard to find, and there is not an attendant manning it.
Aug 15 2017
Didn't even pick up the car
Cons: They had my flight information ahead of time. I called them to let them know plane flight was delayed (by ~30-45min)- no one even picked up the phone. Went onto the flight thinking, "They wouldn't have asked for my flight number if this wasn't a problem they were used to having to deal with." Finally showed up at Atlanta Airport's Rental Car Center to a closed booth. Another rental company was open and happy to take my money. Never again Ace.