6.4 GoodAug 16 2019
Pros: The car was clean. The staff at the pickup and drop off counters were nice and professional.Cons: I reserved a premium sedan and all that was available was an SUV. I rented the car for a long drive and the change to an SUV made for a much less comfortable experience.
7.6 GoodAug 9 2019
Cons: The initial car assigned smelled like a smoke box. The person at the counter quickly provided a different car which I really appreciated.
Non-smoking cars would be a great value. Regardless of how much you clean, after they have been smoked in you can't remove the smell.
8.0 ExcellentJul 25 2019
Pros: easy drop off!!Cons: all was great!!
9.6 ExcellentJul 21 2019
Pros: yes, everthing was easy and as planned. Using Kayak was a life saver. I needed a one way rental at 12:30am in Atlanta. Everyone was saying there were no car available. I used KAYAK and got what I needed right away and we were on the road! The Budget line was much shorter than others that nightCons: Wish I would have known sooner that there are special options and features available when booking online vs walking up to the counter. Online booking is the way to go, cheaper, faster, and you can get cars when no one else can!!
6.4 GoodJul 10 2019
Cons: They could have had a car for me. I had to wait for 40 minutes for a car because they had no cars. And then I had to take a stick-shift sports car when all I wanted was an economy car.
9.2 ExcellentMay 5 2019
Pros: Our counter lady in the atlanta airport Jessica was outstanding, listen to our needs & was willing to help in everything we needed, like it should be when companies deal with customers, she gave us the best customer service I have experienced in a very long time at the atlanta airport. Such an assetCons: The rental price is high, I used to get this rental car on way from miami to atlanta around $50 - $80 the most, but $151 have been the highest I have paid :(
10.0 ExcellentApr 30 2019
Pros: Longish wait on a Sunday due to Masters golf tournament, but desk help was very professional and friendly.
I was less than an hour late on my return, but was refunded when I emailed them with no hassle. I appreciated that very much and will use them again just because of this.
4.4 OkayApr 29 2019
Pros: Drop off was easyCons: Pick up took almost an hour, and we ended up with a truck that was more difficult to drive and used a lot more gas. Overall, could have been a more positive experience
6.0 GoodApr 8 2019
Cons: Attentiveness by the sales receptionist at the point of pick up.
8.4 ExcellentMar 4 2019
Pros: Friendly staff. Easy check inCons: I rented a 12 passenger van. However when I checked in they said they only had 15 person passenger van. The price was same however I was not expecting/did not want to drive a 15 person van because it is a high top and much more difficult to drive, adding more liability on me