Find reviews that mention:
10.0
Pros:The staff was courteous, professional and very helpful. The shuttle drivers were also very nice and a pleasure to meet on our trip.Cons:Nothing to change about the experience.Reviewed Jun 28 2021
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10.0
Pros:Staff was great - super helpful both at drop off and pick up.Cons:Website has incorrect info on pick up area at PHL and when you call the info number, there is no way to get a person.Reviewed Jun 21 2021
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8.0
Pros:Drop off process was quick and easy. Car worked well. Upgraded at no charge.Cons:Pick-up process was slow. Only one counter open. Toll-road transponder use not included in rental fee.Reviewed Jun 20 2021
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10.0
Pros:the ease of getting the car and drop off and the staff was greatCons:pick up at the airport, seemed to wait more than 20 minutes for a shuttle to come aroundReviewed Jun 19 2021
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6.0
Cons:The shuttle service from the airport was very slow. Once the van was there, the driver did not help with the luggage. The wait to get our car was very long. Once we had our car, we were told they didn’t know where it is and just to push the panic button to locate it and finally, the documentation we had received was for the wrong car and we had to find someone to figure out why there were scratches on the car that were not documented. So... some things could definitely be improved...Reviewed Jun 14 2021
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2.0
Pros:Staff friendly but had to waitCons:Car broke downReviewed Jun 10 2021
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2.0
Pros:Nothing. We arrived at 10:40 PM only to find out that they closed at 8:00 PM - something that we had not been told ahead of time. AND, WE PREPAID! What a ripoff! I doubt that I will ever use Kayak or SixT again. Had it not been for another helpful rental car company, we would have been stranded and missed the event that we flew in for.Reviewed Jun 6 2021
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2.0
Pros:We were able to get reimbursed in fullCons:Kayak allowed us to select a pickup time that was after the site had closed. We ended up stranded and had to quickly make other arrangements which was very costly due to it being a last minute booking. I've used Kayak very frequently and I likely won't use it again after this issue. Really disappointing for us during our Wedding weekend.Reviewed May 17 2021
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2.0
Pros:The car was not available upon the time of the prearranged pick up. I was struck having to go to another rental agency, and the vendor is very reluctant to give a refund for the wasted money as they provided no service. Absolutely worthless.Cons:Actually getting what I paid for, or at the very least a full refund.Reviewed May 3 2021
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2.0
Pros:NothingCons:No Sixt shuttle showed up at the Philadelphia airport for over 40 min. Called the phone numbers in the email and no answers. Eventually paid Uber to take me to the Sixt office near the Philadelphia airport and it was closed and nobody there. Had to pay Uber again to take me to the hotel I stayed at. Stay away from Sixt. No service, no accountability and a broken system at this company.Reviewed Apr 26 2021
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6.0
Pros:Great staff.Cons:Shuttles weren’t running during hours the website advertised.Reviewed Apr 19 2021
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4.0
Pros:Drop off was easy, but I still have not received the final bill.Cons:Pickup was a disaster, in spite of general manager's involvement. I ordered a Chrysler 300 (or similar). They didn't have one, and said they would "upgrade" me to a Subaru Forester. I told them I didn't want an SUV. They offered me a sedan for $33 more per day. I refused. They finally gave me no other option other than the Subaru, then I waited 40 minutes to get the car. They claimed they were cleaning it. When I got it, they had simply sprayed the inside and squirted the outside with water. The windshield was filthy, and had bug marks all over it. I had to stop at a gas station to clean the windshield. The GM was extremely stubborn, unhelpful, and unapologetic.Reviewed Apr 13 2021
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