Book Payless car rentals at Philadelphia Airport

Reviews

Recent reviews

Traveler rating

Wonderful

22

Very good

7

Good

7

Okay

9

Fair

6

Mediocre

0

Poor

44

Find reviews that mention:

car was cleansaid they would

car availablecustomer service

get the carfriendly staff

car smelledeven though

6.0

Pick up and drop off was nightmare had to call to get shuttle on pick up and drop off waited for almost 40 minutes for shuttle leave the rental depot to bring to airport almost missed flight. Needs to have a more frequent shuttle or workers drive customers in the rentals.Reviewed May 11 2023

review from

4.0

It took FIVE phone calls and 40 min. of waiting to get a pick up shuttle bus. The driver behaved as if it all was my fault. The receptionist Susan was nice but was on the phone with her personal affairs while giving me the car keys and the paperwork. At the time of pick up I was charged right away (not credit card hold) TWICE of the agreed upon amount. Can't wait to see how soon I'll get the refund. The directions for the after hours car drop off were wrong and the place itself was in the middle of nowhere - I had a real hard time finding it. Not a pleasant thing at 4AM fearing to miss the flight. Not a "user friendly" car rental.Reviewed Mar 28 2023

review from

2.0

Employees are rude and not helpful. Car was dirty not working and had bugs in it. Last time ever doing business with these people.Reviewed Mar 20 2023

review from

2.0

I called the day before to confirm and was assured that I would be able to pick up my rental when my 8:00 pm flight landed. When I landed the next evening, I was unable to reach the rental company and given inaccurate information from the 1-800 customer service number to board another companies shuttle that would drop me off at the car rental location. The driver informed me that the company I was trying to get to closes at 6:00 pm daily. She asked if she could take me to her agency to rent a car. My original rental car was $133.00 the replacement rental car was $395.00. I am currently in dispute to have my original rental charge refunded.Reviewed Mar 19 2023

review from

10.0

Very friendly staff. The whole process was flawless. I will certainly use them again.Reviewed Mar 9 2023

review from

10.0

Payless was wonderful. The counter experience was quick and thorough. The shuttle service was timely. Steve the shuttle driver was the definition of customer service.Reviewed Jan 30 2023

review from

2.0

NEVER rent from this company. It claims it's "at the airport" but it's not. They have one shuttle. It took an hour and 45 minutes to get picked up, despite calling every 20 minutes and being assured "he's on the way, he'll be there in a couple minutes." When the shuttle did finally come through I nearly had to step into traffic to get the man to stop, he had zero intention of picking up passengers. When I finally got to the rental car depot the woman at the counter was shocked I was the only one on the shuttle, since they had received over 20 calls and no one was getting picked up. They do not have 24 hour drop-off, so if you are flying out in the morning you have to go to some other random car lot and leave the keys in the glovebox and email a picture to a random gmail account and hope for the best. 2 days later, still no receipt. Unless you enjoy terrible customer service, waiting for 2 hours for a shuttle, and playing human frogger then avoid this company at all costs!Reviewed Nov 18 2022

review from

10.0

Office is pretty dingyReviewed Nov 10 2022

review from

8.0

The customer service was very friendly. We especially liked our airport shuttle driver when we returned our vehicle. He was very nice and attentive. The only negative was that our car reeked of marijuana. The smell lasted for a few days.Reviewed Oct 20 2022

review from

8.0

Rental was 107 but all added fees brought the cost to 180 over 80% in hidden fees. Description said KIa soul or similar not sure that a compact car is the same as a compact suv. Would have liked to sit higher.Reviewed Oct 18 2022

review from

10.0

Map supplied by confirmation email was wrong. Had a hard time finding Payless to return car. Staff was very helpful getting us to the location to return vehicleReviewed Oct 9 2022

review from

10.0

Teddy and Michael are amazing! Great customer service, and the car was well maintained and clean. Will gladly recommend to others.Reviewed Oct 1 2022

review from

More

• 5.0 /10Avis Car Rentals at PHL
• 8.3 /10National Car Rentals at PHL
• 5.1 /10Budget Car Rentals at PHL
• 5.7 /10Hertz Car Rentals at PHL
• 5.0 /10Thrifty Car Rentals at PHL
• 7.8 /10Alamo Car Rentals at PHL
• 7.2 /10Enterprise Rent-A-Car Car Rentals at PHL
• 5.8 /10Sixt Car Rentals at PHL
• 2.8 /10E-Z Rent-A-Car Car Rentals at PHL
• 4.9 /10Dollar Car Rentals at PHL

• How much does it cost to rent a car from Payless at Philadelphia Airport?

  On average a rental car from Payless at Philadelphia Airport costs $62 per day.

• What is the most popular rental car from Payless at Philadelphia Airport?

  Compact (Nissan Versa or similar) is the most frequently booked rental car type from Payless at Philadelphia Airport.

• Where can I find Payless car rentals at Philadelphia Airport?

  6975 Norwitch Drive is the closest Payless rental location to Philadelphia Airport. The telephone number for this location is +1 215 492 5500.

• Does Payless offer shuttle or airport pick-up services from Philadelphia Airport (PHL)?

  Yes