4.0
Team told me that do you want too service activated as I was going through the toll gate, however she didnt mentioned to me that it has a separate charge and didnt specifiy how much the toll service fees will cost me. When I received 29$ (including VAT) charges, I called them and that time they told me this is the cost. I also checked online, wherein the toll services should have been only around $10 (excluding VAT), however not sure about this charge. Spoke with the agent, he said, they will issue a coupon for $29 for this miscommunication, however didnt receive it yet.Reviewed Sep 2 2026
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2.0
The pickup experience was awful. Waited an hour to get the car after making a reservation weeks ago. Also they added $200 dollars to the pickup fee which I didn’t appreciate. It was refunded at delivery. They had my credit card number, why do they need to do that? Won’t ever rent from Budget at Ohilly airport again.Reviewed Jul 30 2026
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4.0
#1 The line isn't a bother to get the car. But I've never experienced a line to pick up the car. We got our reservation and waited in line, in 90° heat for 20min. #2 I was charged twice. I was told my credit card didnt go through. IMPOSSIBLE, so we run it again. Again im told it declined. So I pull out my debit card and she says, it went through. Then once outside I see I had been charges on my debt card and credit card. The exact same amount. #3 I could have sworn I had prepaid for the car. Only to be charged again at the counter. Im going to look into this first, but im not comfortable that the charges were legit.Reviewed Jul 14 2026
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8.0
The staff was absolutely terrific. The type of vehicle we needed was not available(exposition)The staff upgraded the reservation to get us a bigger Van to comfortably accommodate 5 adults a baby all the extra luggage.Reviewed May 13 2026
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8.0
Everything was fine. Except when we return the car on Saturday, April 18 around 3 PM. The attendant said that my invoice would be sent to me probably by email never heard a peep from budget. Would like to know what’s going on.!!!Reviewed Apr 21 2026
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6.0
Car was very nice. Easy shuttle ride the the Budget location. Wait time in Budget was long. 9 check-in desks and only 2 people working.Reviewed Mar 16 2026
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2.0
The vehicle kept being changed, Twice, and each time the rental increased. The explanation was mechanical issue with then original car. Which makes no sense since there are multiple version of the car and car class on their lot. Then upselling toll tags cheaper options exist but were not presented and when questioned said they dont exist. Having traveled most of my professional career i knew differently, but due to the circumstances, a family emergency, i had to go with their deal. Although the guy at the exit gate told me that i had been "hustled".Reviewed Jan 12 2026
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4.0
Did not get car that I was told I would get. Car was poorly maintained, alignment and tire problems. Vibrated down highway. Staff has one speed which is slow.Reviewed Oct 30 2025
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8.0
Experience was fine. Car smelled like black and milds a bit, some windows switches were broken, and it ran poorly (ticking noise from the engine); however, it got me from A to B for a very fair price! Not mad whatsoever. Would do it again.Reviewed Oct 23 2025
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2.0
Long wait to pickup cars. Reserved cars not available. Unprofessional staff.Reviewed Jun 9 2025
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10.0
While the wait on line was long, by the time we got to the counter the agent took care of everything in five minutes and we were on our way. He was greatReviewed May 16 2025
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10.0
Took forever to get picked up by the shuttle busReviewed Jan 12 2025
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