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2.0
Horrible. Took well over an hour to obtain the rental when we arrived at the airport - they had one person at the desk and well over 20 customers waiting in line. A very frustrating experience.Reviewed Jun 6 2023
review from![momondo-kyk-wl]()
2.0
Car was filthy , Price charged different than quotedReviewed Jun 1 2023
review from![kayak]()
2.0
Was over charged by $219 after drop off. Was on time and filled up. Disputing extra charges. Car was nice and clean.Reviewed May 27 2023
review from![kayak]()
2.0
Bus never came by so we walked Line was a mile long and no cars were ready Did not have the car we rented Charged us for insurance we did not want Had to wait 20 minutes to RETURN the carReviewed May 22 2023
review from![kayak]()
4.0
Understaffed. Waited 30 min in line. Waited 30 min to get car seats. Drop off, cars parked long line. Didn’t speak to anyone, left keys in the car and left the car there.Reviewed May 22 2023
review from![kayak]()
2.0
I waited for over 2 hours from arriving at budget to driving away in mt rental. Had i known, i woulf have paid more at another rental company.Reviewed May 21 2023
review from![kayak]()
4.0
They just need to pull things together fasterReviewed May 21 2023
review from![kayak]()
4.0
Watch your final bill closely, they charged me for gas when I returned it full.Reviewed May 5 2023
review from![kayak]()
2.0
We had to wait forever once we got in and was then provided with a car which was a smaller class than what I had reserved because the budget desk was closed, so we were then taken to Avis. The car was disgusting and smelled horribly of burnt marijuana all week. It was hands down the worst car rental experience I've ever had, and I will never use budget again.Reviewed Apr 25 2023
review from![kayak]()
8.0
Cotour (never fly with them) left me stranded for what would have been three days at the airport, so I rented a van with complete strangers. The staff at Budget weren’t over the top friendly… some staff arguing and swearing at each other in the lobby. The vehicle was great. Not cleaned before we got it, or cleaned quickly. Came with previous passengers set of used fake nails, some of their personal paperwork. Overall good experience. Bailed us out of Contours mishap. Again, DO not fly Contour. They lied to us repeatedly before abandoning us, and do this often.Reviewed Mar 28 2023
review from![kayak]()
8.0
Ease of pick up and drop off Car needed oil change and light was on my whole trip, kept beeping and created extra distraction while I was navigating unfamiliar roads and directions. Hard to adjust the seats on Ford Escape, otherwise very comfortableReviewed Mar 19 2023
review from![kayak]()
2.0
We did not receive an invoice at time of rental. The computers wern’t Working, but they said we would receive an email. We never did and when I checked my credit card, we were billed for $153, instead of the estimate of $100 for the 2 day rental. We did not upgrade our rental. Also, we were told to go to a certain parking space to pick up the car. When we go5 there, someone was already in the car, so we had to go back to the counter and she gave us another one. Very unorganized.Reviewed Mar 1 2023
review from![kayak]()