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10.0
Very easy to deal with on pick up and drop off.Reviewed Mar 19 2023
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10.0
they were quick to get me in and out of the facility and on my wayReviewed Sep 14 2022
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2.0
I booked rental online they refused to take my debit card I was stuck with no rental car my entire it was just awful the workers wasn't nice at all or helpful at all to resolve the issueReviewed Jul 4 2022
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8.0
Clean car that was comfortable to drive. Check in and check out were smooth. No complaints. Would rent again.Reviewed Apr 25 2022
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4.0
The car had old windshield wipers that were falling apart. The air pressue light came on and when I filled up the tires I noticed that all of them had different PSIs.Reviewed Apr 9 2022
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10.0
The gentleman at drop-off, Jeremiah, was phenomenal. He was fast, professional, friendly, and human on a cold and busy morning.Reviewed Feb 27 2022
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4.0
Everything went well - staff was friendly and the car was clean. The big bummer happened when the quote I got here didn't match the price I had to pay. It ended up not being such a great deal.Reviewed Jan 25 2022
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8.0
Be aware that there may be extra optional charges - toll pass, etc.Reviewed Oct 21 2021
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10.0
Great serviceReviewed Oct 11 2021
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10.0
Maybe it was just me, but the drop off was a little confusing with Alamo being the last one and I think I just missed where to turn in the first time.Reviewed Sep 10 2021
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10.0
Pros:Staff was outstanding at dropoffCons:Nothing. Everything was greatReviewed May 31 2021
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6.0
Pros:There was nothing over and above what was reasonably expected of such a transaction.Cons:I requested to extend the rental period, however, the customer "service" person stated the rate for the days during the extension was twice the rate I had for the initial rental. He could do absolutely zero, nothing, utterly not empowered as a frontline customer facing representative to even attempt to make it feasible for me let alone achieve "customer delight." When ending the call the representative asked if he could do anything else for me, I responded, "No, your competitor is going to." The representative had no response other than to read the script on his screen and say, "Thank you, have a nice day." A bot has more decision making power and understanding. I went to an Alamo competitor, rented for an extended period of time and started a corporate account with that competitor. And that's how easy it is to loose the lifetime value of a customer. You can do better.Reviewed Apr 12 2021
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