10.0
Great staff has been hired at the PHL airport location. Each professional I interacted with first of all seemed to enjoy their jobs, did there jobs extraordinary well, and genuinely liked customers and wanted to make the experience as helpful as possible. There seems to be a culture of excellence and going the extra mile at that location. I will surely be trying Avis at other locations too to see if that culture extends across the company. I wish I remembered the names of the people who helped me at this recent booking and give them a shout out. The bus driver, a man, was delightful, chatty, great energy and care at 7 am on August 14, 2026. I did not ask his name, but I wish I could have given him a 5-star review, that positive attitude and excellent work ethic really cheered me up after a red eye. Then the rental agent inside was similarly genuinely great customer service. Also a man, and I am blanking on his name, he introduced himself - Raph? He was also exceptional. And lastly not to forget the agent who helped me return the car, his name might have been Chuck, tall guy. He was a pleasure as well. Cannot say enough about your team, and I have taken the time to write a review less than 10 times out of the thousands of requests that come my way. Your team is superstars, I wanted to make the effort to let the company know this and that I will give Avis another try because of them.Reviewed Aug 17 2026
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2.0
Rate booked through kayak was not the rate I was charged. I have to call them to sort it out. Very aggravating.Reviewed Jul 20 2026
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2.0
Nothing will NEVER rent with them or they Kayak againReviewed Jun 4 2026
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2.0
Avis never again. Rip off. I did try to extend my rental but they tried to charge me more than double the price per day than they showed on the previous rental. Had to go next door to Alamo to get a car and Alamo was friendly and gave me even an upgrade for half the price.Reviewed Apr 27 2026
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6.0
i didnt receive any email notifying me that my car was returnedReviewed Apr 13 2026
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2.0
The minute we were give the car we were asked if they had an alternative to which we were abruptly told “no” the car smelled (mix of air freshener and smoke) there were holes in the driver and passenger side floor carpet- not the mats. We had a 3 hour drive the car was unstable and shoot at speeds over 45-50. the next morning the car was replaced when the car arrived and we opened the door- the small of marijuana was horrific. Even the delivery driver acknowledged it: We had to travel the next morning for a family situation so we didn’t have the time (or energy) to go through the exchange process. Every morning we opened all windows ran the car and the A/c to try to reduce the smell for wherever we had to travel. While that helped the smell was so permeated in the car it really did not make a big difference (it helped maybe 25%). Because of this we (and our clothes) and our passengers smelled of Marijuana for 12 days. I could not drive my young niece (13 years old)and her friends to school or sports events because of how she would smell upon arrival. I took my mother to a retirement community smelling of marijuana. While in isolation this might cause a chuckle- in reality it as mortifying and horribly inappropriate. At 56 I am a very seasoned traveler having lived and traveled extensively on 5 continents. This is the single WORST car rental ever.Reviewed Nov 7 2025
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2.0
Horrible after a 3-hour flight I just wanted to get a car and get to my hotel to sleep mind you I landed at 1:15 am. Only one person is at the counter she is rude its a line of 9/10 people took over an hour and I was told that they didn't have the type of car I reservation for I would have to pay extra for an upgrade I refusedReviewed Sep 4 2025
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4.0
Terrible service. Very expensive.Reviewed Aug 11 2025
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10.0
Excellent pick up experience from representative ar PHLReviewed May 12 2025
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2.0
The agent at Philadelphia’s counter was rude and unprofessional . She has made me never want to rent from Avis again .Reviewed Oct 10 2024
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10.0
ExcellentReviewed Sep 30 2024
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10.0
GoodReviewed Sep 21 2024
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