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The gym and pool facilities were excellent. Good central location. The bathroom sink was taped up, not surprisingly the tv remote was also taped up. The curtain handle was broken.
Rooms were clean and well kept. Resturant down stairs was good food was descent. I found the front desk staff rude and not that personal able. The elevator from the parking garage was broken and the stair well smelled bad.
My room was very clean and comfortable.Staff was very polite and courteous. I went for dinner in the pub and was seated and left with a menu after 27 minutes of no one coming back got up and left. The next afternoon tried again and the service was not much better. Asked for silverware and napkins and never got silverware and had to go to bar and get cocktail napkins.
They overbooked our hotel room; unacceptable.
This guest did not leave comments about this hotel.
Was ok for the price and location
This guest did not leave comments about this hotel.
Location Breakfast was covered in paper plates. One side of toaster don't work. Front desk manager very rude. Rooms has syringe in draw as well as pill bottles. As a customer you want to make sure they at least have a good hospitality.
Breakfast n nice rooms
Price location breakfast
Convenient to highway. Allows pets. Room was spacious and comfortable and had fridge and microwave. Fitness center equipment was out of order.
For the price it was not what I expected. Very pleased and would most definitely go to this one again if I'm ever in this area! Put me in one room but the bathroom had not been clean. Staff handled the situation professionally and have me another room.
The 'secure back door' was never locked. Room service did not make beds (they don't offer that?!) Key cards had to be reactivated every night when we couldn't get in our rooms. Hotel clientele was very 'adult and inappropriate'. Very uncomfortable.
This guest did not leave comments about this hotel.
Rooms were not clean. After seeing the first room I asked for a new room. The new room was a bit better, but I did not get under the covers and slept with my clothes on.
Convenient access to highway The heating system was not working properly. It took many hours of being on highest setting before room reached comfortable temperature. Bathroom was always ice cold.
Room was clean, comfortable. Breakfast buffet (included) was ample and convenient. Friendly staff. Location between downtown and Bay State Med. Ctr. served our needs, though it might not suit everyone. Easy access to I-91 and 291.
The staff at the front desk were incredibly responsive and helpful. I was at the hotel for less than 24 hours but they still made a very strong, positive impression on me.
Convenient location, free parking. No towels or shampoo left by chambermaid for two days in the row. Had to call front desk to request towels and shampoo. Complained to front desk at checkout, lady behind the counter apologized for inconvenience.
coffee in the lobby good breakfast 4 elevators broken eliptical in the gym
Wireless was acceptable when it worked. TV had HGTV. Air conditioner worked pretty quickly. Big shower, room for two people. Breakfast cereal included froot loops. Wireless didn't work at first. TV didn't work at first. Worked after maintenance came to look at it. Shades in room had gap for light to get through in the morning. Showerhead was very low.
The fitness room was great and we loved breakfast was included in our stay! The room could have felt more comfortable
A good balance breakfast. Punctual shuttle to airport. Comfortable bed.Good shower water pressure. Booked a non smoking room, and got a non smoking room on a smoking floor. Assured by desk clerk that the room would not have a smoke smell. Wrong. A non-smoking room on a floor of smoking rooms and hallway is going to smell like tabacco smoke. While the offer was for a non-smoking room, I had no choice but to accept the reservation. However, I find it a bit deceiving not to fully explain/disclosed that a non-smoking room is on smoking floor until upon arrival. Due to this experience, I will not recommend La Quita.
Clean and comfortable
Good location, staff was friendly and helpful Room was dated. Sink had cracks, floor tiles terribly worn. Breakfast normally is decent in LaQuintas, but today waffle batter had a sour taste
If you need to stay close to the Hartford-Bradley airport this is the place to stay. They have a goof breakfast and free transportation to and from the airport including the rental car facilities. Great value. Nothing.
Hotel efficiently set up for the traveler. Older but well maintained. (have stayed at several other hotels in the area-- of comparable price but not of equal quality) Liked that there was an actual wall thermostat to control heat/cool, the remote had a guide button, their computer had shortcuts to easily print out boarding passes, it was clean behind the bed/ bedside tables!, ..... Re breakfast: wish the hotels would use paper plates/cups and have more wholesome wholegrain breakfast items.
Great value. Got upgraded to a suite. Breakfast above average. I found the mattress uncommonly soft.
Convenient shuttle to and from the airport. There were stains on the bedding. And a hotel employee was banging on my door at 6:30am and before I could even get up she used her key and started letting herself in! Luckily the latch was on and she couldn't open the door, and she finally yelled 'oops, wrong room. Sorry.' It was awful.
Great value. location
Clean but light on toiletries. I did really enjoy the relaxing screensaver on the TV after a long trip. Great deal for someone just looking for a place to stay, get up and go. Seems popular with flight crews. I also liked that the hot water for tea has a separate source and is untainted by coffee. That is a rarity in the hotel breakfast bars. In fact, given a choice of hotels for another night, I came back. I hate it when the tea water tastes like coffee.
Clean, great atmosphere, and convenient amenities. Fairly quiet considering it is near the airport. Ice machine on our floor was out of order as well as one of the elevators. Shower door in our room did not seal shut all the way, resulting in water all over bathroom floor. The woman at the front desk told us to use our towel to dry it up and had new dry towels brought to us.
Because we booked on "Bookaroom" we got charged $60.00 more. Call them directly - don't use kayak or an online
The staff was so attentive and eager to please but not overbearing. They treating us with such respect and help me out when I needed it. Also saw them doing the same for all the other guests. I liked everything
Loved the spacious and thoughtful layout of the rooms, the cleanliness, and the amenities.
King size bed on top floor with a great view of the river. Clean bathroom, etc. The area is a little sketchy at times so I would advise travelers to be aware of their surroundings.
When one of my coaches got suddenly sick, the staff was so helpful in getting her her own room and when I called the desk with little to no voice the offer of tea with honey was especially sweet.
The staff was courteous, the rooms were very clean, and the location was central to a variety of attractions. It's suited my needs and my budget extremely well. The room had a bad smell upon entering, so we were forced to use body spray to freshen it up until we could get room deodorizer from the housekeeping staff. Also, the pillows were small and hard, so I would recommend bringing your own if possible. Other than that, I had absolutely no complaints about the room, the staff, or the amenities.
Clean fresh smelling room with comfortable bed Hall way carpet needs changing
Just the location The appearance, the entrance to the hotel didn't lock. The hotel is renovating so 65% of the room were left open and dark. I will not be going back to this hotel.
DAYS INN IS A VERY NICE HOTELS AND I WILL GO BACK. NICE HOTELS.
When my mom and I arrived, we learned that we had booked a smoking room ( this was not specified on Kayak). We both have severe allergies and asked if we could change rooms. The clerk said it would be an additional $30.00. She went to the manager and the manager upgraded our room at no cost and gave us free breakfast!! The staff were do helpful and the room was beautiful!!
Nice that it was located next to Hooters and Five Guys. The staff was excellent at check in and room cleaning.
Nice location and very clean. Easy access to mall and with many mall restaurants choices. Easy access to the highway. Little noisy at night but quieted down by 10pm
The room is updated and pleasant. Staff very friendly. Convenient parking. The floor was not vacuumed.
Very nice and clean room and facilities. Desk associate very rude. This is a terrible way to treat guests. And your company cannot expect to have customers return when the desk associate behaves with such an awful attitude toward the customers.
excellent service with excellent staff at an excellent location for our destination. none
In town for 35th reunion at EHS. Very convenient location, with supporting restaurants and shopping nearby. Room was spacious and clean. Nice breakfast selection as well. Priced fairly high, although it seems that most in the area were a bit higher than expected.
The room was ready when we got there, and the morning staff was very professional. Sticky bathroom floor, lack of non smoking rooms, evening staff were not accommodating.
one night stay ...it was ok They did not have a restaurant on the premises and the breakfast was so busy you could hardly get near the food ,we ended up leaving and going out to breakfast..
Everything except my wife getting locked in the room when the door lock failed!!!!!!! The Door lock that Failed, trapping my wife in the room. I am a mechanical engineer, and had all the Hotel staff trying to figure out how to get my wife out of our room, they had no way to get her out. they called the manager or whoever, and I, with their permission broke down the door of the room to get her out!!!!!!, The staff was helpful but had no idea how to get her out. I let them know how to break down the door, with minimum damage. Thank god there wasn't a fire or other emergency!!!!!!!!!!!!!!!!!!!!!!!!! John Seaber, 132 Strickler Run Drive, Columbia, Pa. 17512 717-285-3454 firstname.lastname@example.org
Nice clean room...great breakfast!
Friendliest staff on earth. Well designed floorplan, well decorated, excellent security, week day braeakfast to die for. Weekend breakfast leaves a lot to be desired. 'Kids Free' has attracts sports competition-minded families with money to invade each weekend, causing running the halls all night, shouting, forget pool and hot tub, unruly and unsupervised while mom and dad booze it up in the breakfast room leaving the pre-teens to disturb everyone. Many people complained.
After all the hassle I was subjected to upon check in I was not happy with muc. The second room ceiling eas cracked and the ceiling pait was falling inoff in small chips. I was so exhausted that I didnt notice it till the next day. Requuested another room but was told thry were sold out. they emailed my recirpt upon check and much to my surprise the hotel had charged me for my stay even though it was prepaid. I filed dispute with American Express. I contacted Hilton and they are investigating it. The hotel was a C+ quality. But in springfield MA you have only have 3 options, the Marriot wich was a C and the Sheraton wich was also a C based on my prior stay. I reconnend never booking through Rent a Room Now.com. I also would not stay at the Hilton again. Its one step up from a motel 6.
Felt like a 4 star hotel, beautiful lobby and rooms. Arcade was defunked and no one ever in the pool.
The first thing believe it or not was the kindness of the staff very clean environment didn't feel rushed when leaving I don't like the window units for heating and air conditioning there noisy
The staff and facilities are great The mattress does not get enough air to be firm and the refrigerator froze my stuff
Nice hotel comfortable beds courteous front desk I had to pay for breakfast even though im a Hilton honors member it was very good but pricey
The property was OK. The people were fantastic, some of the best attitudes I have ever encountered at a hotel. The room was shabby, the bathroom was tiny and awkward, there was dirt and grime in places it shouldn't have been, the drain on the tub wouldn't stay open and there was mold in the shower and other areas of the bathroom. Overall it was "OK" at best. The staff and their attitudes were definitely the highlight of the stay.
Price and value Boring staff
The staff was great and very helpful. The room was very comfortable. It was easy to get around in the area.
Close to shops and lots of restaurants, room key discounts at many of them. Comfortable bed, very friendly staff, great value for cost. Cramped kitchen for breakfast, but coffee and tea all day was excellent.
The Cleanliness , The Space , Comfortable Bedss , The Friendly Staff , and Just The Hotel Overall !!
The hotel was on a main road near many restaurant options in a nice section near Springfield but away from the busy city. It was cleaner and more updated than I expected and a decent value. The bed was very comfortable. There is no restaurant or bar for a dinner or drink and the hotel fridge had to be unplugged because it was making noise. The manager was quick to rectify the situation.
Our room was , clean, comfortable and updated. We had a fridge, that we didn't use, but we could have! the mattresses were very comfortable. It was cold outside, but we were very comfortable. In the morning our breakfast was plentiful with many excellent choices. I love Best Western, and this one was no exception! There was nothing we didn't like
Representative at the front desk was professional and polite. The fire alarm was set as a result of some inconsiderate person or persons smoking cigarettes in the hallway. Everyone had to evacuate the building while wfd investigated. The hotel management did not offer patrons any discounts as a result of this interruption. I do not know whether or not I would stay at this hotel again.
They claimed that they had not received the reservation information from Bookings.com. After a phone call to Bookings.com, they finally gave me a handicapped room as that was the only room available. The price of the room was exhorbitant for the level of quality.
The staff was extremely friendly, and very efficient. The bed in my room was a little "saggy".
Free continental breakfast would have been great. And the pool should have been open after we got back from the fair. I would have slept better.
No hot tub AC didn't work Key cards didn't want to work about 50% of the time
Good place to sit down relax and wait for your flight and stay in the hotel and grab a bite to eat was perfect for my situation waiting for my flight.
The gym (free headphones provided). The location was close to the highway. Outdated hotel. Stayed at a Double tree in Binghamton NY 2 weeks before, and for spoiled by the ultra-modern facilities there..this hotel needs serious updating.
The Check in guy was great!
The room was charged to a wrong credit card (not mine). They swiped my card and then I was billed again at a much lower rate. They corrected it.( I paid $53.39 RR billed me 42.01) It was pending on my credit card and after I called Red Roof I was told that it had been canceled.
The location was very convenient for an appointment I had in the area that weekend.
The amenities provided were excellent for me and my family. Keep it up.
Very helpful staff. Rooms are big and clean. Very convenient location - just off the interstate with lots of shops and restaurants nearby. Hotel was good but some guests were noisy (Six Flags employees?) - talking outside and knocking on each others' doors into the night.
The close distance to Six Flags in New England. CLose distance to the highway. The breakfast was superb but little expensive. The parking was very close to the hotel room.
price the room was small - not enough table room
Had a great weekend at this hotel , wonderful staff and beautiful rooms !
Ryan at front desk was extremely pleasant and professional. impossible to find restaurants after dark due to the serpentine street patterns inability to select my category as a traveler: two people travelling together, none of the choices given.
When I booked was told no ground floor room.When I got there I rec'd the same answer but I told them I would like to bring my dog's crate inside. I was given ground floor room. thank you. The clients were a little noisy as I went in my room, but the room was well insulated against the noise.
good for stop over for local visit or pass thru