Southern Pines Hotels

Great location Reservations not honored! We had reserved a King bed suite thru Priceline.com. When we arrived at Residence Inn, the staff assigned us to a Queen suite. I informed the staff of our confirmed reservations for a King suite. The staff said that Priceline.com does not guarantee the type room reserved. Furthermore, the suite was an 'Accessible' suite with low-rise sinks, tables, and closet rods. I asked about moving to another King suite and was told that the hotel was booked. We had just driven over 300 miles and it was getting late in the evening, we were tuckered out, so we took the Accessible queen suite. We rated the hotel 'Cleanliness' LOW due to two cockroaches in the suite: one in the master bedroom, one in the living/kitchen area.

The only two good things were the location and the waffles the sheets were dirty on arriving and they had no replacement had to go get towels every day and on our last night they didn't even turn down our room at all

Room was neat and clean. Low price location near town center. Breakfast was Spartan. Shower stream very weak.

I have always stayed at this hotel once to twice a year (3 to 6 days each year). I use to love my stays until a couple of years back, around the time the new ownership took place. I even bragged on how pleasant my past stays were. Now the hallways and front lobby is hot and stuffy. The towels and wash cloths have obvious yellow and black stains. The toilet and tube has stains and streaks. The maids did not empty the trash cans, did not leave toilet paper, did not leave shampoo and bath soap. This last visit was my stay until they improve. Also the shower curtain was mounted too close to the tube and by it being so cheap it would just draw into my body once the water was turned on. Front desk staff and Frosted Flakes as part of the breakfast menu.

The location was OK. The free WiFi NEVER worked. Old and dirty rooms!! I didn't want to touch anything!!!

Bed was comfortable, good air con, good breakfast.

Staff, food and golf course are all excellent. Especially the staff! So helpful and so friendly. The facility is in need of a major updating. I'm sure that their is a desire to stick with the historic preservation, but the key word would be preservation. It really needs major work, and it would be a beautiful place again.

The staff was super rude.

accepts pets ( for and additional $20 per pet per night) Very old furnishings, rickety beds, thin pillows, poor air circulation/ air had not been turned on in the room for a while- when we turned it ion dust flew out, found a forgotten dog toy on the floor so clearly housekeeping didn't pay much attention