Southern Pines Hotels

The staff was super rude.

accepts pets ( for and additional $20 per pet per night)

Very old furnishings, rickety beds, thin pillows, poor air circulation/ air had not been turned on in the room for a while- when we turned it ion dust flew out, found a forgotten dog toy on the floor so clearly housekeeping didn't pay much attention

The cons pretty much say it all, old, not well kept up, didn't feel clean, tacky fake flowers really just made atmosphere worse. The staff took 15 minutes to check us in - for seemingly no reason- there was no line- no one else waiting it just moved very slowly. Also he told us to take dog to the bathroom back by the dumpster- which has no grass- so puppy didn't like that- but worse the ground was covered in fire ant hills- not a pleasant place to stand. Next morning we called front desk to ask check out time- and in the slowness of check in I was distracted and forgot to ask. After taking a few minutes to 'check' staff says check out at 11am. Then about an hour later someone calls back and asks if we're checking out because because check out is in a half hour. It was a bit annoying and strange.

Bed was comfortable, good air con, good breakfast.

Convenience to Hwy 1 with easy off/on exits Great breakfast Excellent customer service at check-in

This guest did not leave comments about this hotel.

What I expected from a holiday inn express. Room was clean, bed was comfortable. Nice touch with two different pillow selections (soft or firm). Housekeeping was good as we stayed for the 3 days.

Air conditioning in room was loud. Complimentary breakfast was to be expected.

The staff was awesome and super accommodating. Our room was clean although it did have that slightly musky mid-grade hotel air conditioning/cleaner smell when we first walked in. It wasn't terrible... but anyone who's stayed in a hotel or two knows what I mean. Pool was super clean and had nice, new furniture all around. Grounds are kept immaculate and overall the hotel has a nice friendly feel. Good deal for the price. Would definitely stay here again.

Great location

Reservations not honored! We had reserved a King bed suite thru Priceline.com. When we arrived at Residence Inn, the staff assigned us to a Queen suite. I informed the staff of our confirmed reservations for a King suite. The staff said that Priceline.com does not guarantee the type room reserved. Furthermore, the suite was an 'Accessible' suite with low-rise sinks, tables, and closet rods. I asked about moving to another King suite and was told that the hotel was booked. We had just driven over 300 miles and it was getting late in the evening, we were tuckered out, so we took the Accessible queen suite. We rated the hotel 'Cleanliness' LOW due to two cockroaches in the suite: one in the master bedroom, one in the living/kitchen area.

Staff, food and golf course are all excellent. Especially the staff! So helpful and so friendly.

The facility is in need of a major updating. I'm sure that their is a desire to stick with the historic preservation, but the key word would be preservation. It really needs major work, and it would be a beautiful place again.

Room was neat and clean. Low price location near town center.

Breakfast was Spartan. Shower stream very weak.

Rooms were decent

Bed was broken. Had to move rooms with small children so we didn't get settled for over an hour after check in. No discount or help from employees.

What was not to like the service was good the people were friendly the food was good the room was clean was an awesome experience can't wait to go back

Run could have been a little cleaner, it's all in the details

Staff was excellent! Had a business engagement at the Carolina Hotel and had the opportunity to stay at Carolina Hotel or at the Homewood Suites. I enjoyed my stay and, after review with my peers that stayed in the resort, I'm glad that I stayed there!

Wonderful breakfast/coffee. Free newspapers. Great exercise room that I used everyday. Friendly staff.

Only negative was the cleaner they used. It gave me a scratchy throat. Maybe the best thing is a more natural cleaner, etc.

Location

This did not even live up to the 2.5 Star rating. The staff wasn't rude, just transactional. The bed squeaked and the iron leaked.

Nice room and nice people. always have good stays at this marriot.

Friendly staff

No window shades to keep sun out.